Microsoft Dynamics GP Reviews

Average Ratings

  • Overall
    3.8 /5
  • Ease of Use
    3.5 /5
  • Customer Service Software
    3.6 /5

About Microsoft Dynamics GP

Efficiently manage accounting and finances, distribution, projects, HR processes and customer relationship management.

Learn more about Microsoft Dynamics GP

Showing 107 reviews

Thanh t. N.
Senior Accountant - Full Cycle Accounting
Philanthropy, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 01/05/2018

"GP is a functional product, but the user experience is not the best"

Pros: The software is relatively easy to use. The biggest advantage of GP is probably it is a Microsoft product, meaning GP works well with other Microsoft products, such as the Office suite. The learning curve is also not that steep if users are willing to learn through various blogs, videos (especially YouTube), and through Microsoft web site. The price is very competitive, comparing to leading-edge solution such as Intacct or NetSuite.

Cons: I am a big fan of anything on the Cloud. Our controller spends lots of time to upgrade GP through different version over the years (GP is hosted either on premise or through third-party vendor's server. Of course the upgrade or any troubleshooting is not that bad with the right support from a third vendor. However, this is not value-added function in accounting/finance. If I have a choice nowadays, I will go with Intacct or NetSuite. With a Cloud solution, users will have very little downtime. With an on-premise solution, at least in our experiences, we have lots of downtimes. Also for some reasons the software requires us to reboot the backend server from time to time due to software bugs.

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 01/05/2018
Carson G.
Accountant
Retail, 51-200 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    1 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 27/11/2018

"Dynamics GP High end accounting software thats usable"

Comments: Great product, huge upgrade over SBM, but could be so much better if they streamlined the processes, and made it easier to find help in setting everything up. typical microsoft where user friendliness is a concept they simply dont understand

Pros: Can do most everything you can think of, workflow makes sense, cheque writing and invoice entry features are easy to use, once youve got the report functions figured out, can customize them to your needs for the most part

Cons: way too many keystrokes to perform the entries you need to make, some reports such an income statement are incomplete with no way to create them the way you want, error messages are pretty much useless unless youre an experienced user, even then, they can be difficult to cipher, looking for answers for how to do things is very poor, and because they keep updating/changing the interface without warning, many of the steps shown are out of date, thereby useless

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 27/11/2018
Shane P.
Consultant
Accounting Software
Used the Software for: 6-12 months
  • Overall Rating
    3.5 /5
  • Ease of Use
    3.5 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    2.5 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 04/03/2015

"ERP with a familiar MS Office feel"

Pros: Microsoft Dynamics GP does a great job of integrating into the other mainstream Microsoft productivity applications many organizations implement, and it offers some great familiarity that helps someone new to the software feel more comfortable with using the application. Because it is a Microsoft product, there is also healthy mainstream/community support via online forums. And, of course, logical access is simplified thanks to integration with Microsoft's Active Directory but you may also opt for SQL Server database logical access as well.

Cons: Microsoft Dynamics GP is very light on Customer Relationship Management (CRM) features. Customer accounts and details can be stored in the software for invoicing and other accounting functions, but much is left to be desired. Microsoft instead points you to buying additional software, such as their Dynamics CRM product which integrates nicely with Dynamics GP but adds on additional licensing costs.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 04/03/2015
Tony C.
PLM Admin
Management Consulting
Used the Software for: 6-12 months
  • Overall Rating
    4 /5
  • Ease of Use
    2.5 /5
  • Features & Functionality
    4.5 /5
  • Customer Support Software
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 09/04/2016

"Very Powerful Tool that can be Difficult to Use"

Pros: Overall, Microsoft Dynamics GP is a powerful and complex accounting and financial management tool. My favorite parts of the software is that the reports are customizable, and there is a lot you can do with them. Another positive is that the forms and records offer a tremendous amount of detail. An important feature of MS Dynamics GP is the multiple dashboards available, though they can be overwhelming. One of the more useful ones is the Business Analyzer, which gives multiple options of which KPIs and other bits of data are shown and displayed in separate windows. These can be re-sized and moved around on your monitor so that what you need to see can be seen when you need to see it, if that makes sense.

Cons: The main negative is that it can be difficult to use. The processes for doing thing are not intuitive and are unlike other similar systems. The entire user interface feels like something from the early 2000s. Compared to some of the similar products, I believe Dynamics GP would require a bit more training for the general user.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 09/04/2016
Ron C.
CFO
Philanthropy, 501-1,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    4 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 24/02/2017

"Great Program"

Comments: Very good program
Functionality is better than any program I have used

Pros: Extremely easy to use for a variety of situations. Never had any unexpected errors as we did with other programs. Used it for 23 Branches and 15 program areas.
The ability to design your on statements with the report writer was great

Cons: Pricey
Needs its own budget program.
We had to design one and import/integrate the numbers in which was a headache

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 24/02/2017
Desiree K.
Administrator
Logistics & Supply Chain, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    4 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 01/03/2017

"GP Dynamics"

Comments: I have been using Great Plains product for over 25 years. It was one of the first companies to offer flexibility for company growth without limitations.

Pros: I love the security , and reports that can be created and exported to excel. Works great with Microsoft office suite since it is Microsoft owned

Cons: Learning curve getting use to. Very detailed setting up. Requires partner to install and support.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 01/03/2017
Anthony G.
Controller
Philanthropy, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 06/12/2018

"User friendly, would like more ability for slight customization."

Pros: Ease of usability. Like the ability to reconcile to General Ledger functionality. The ability to paste Journal entries.

Cons: Lack of customization. Would like ability to do small customization. Able to update accounts with ease.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 06/12/2018
Jamie J.
Accounting coordinator
11-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    3 /5
  • Ease of Use
    2 /5
  • Features & Functionality
    2 /5
  • Customer Support Software
    4 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    4/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 14/07/2017

"Complex"

Pros: The internal controls are great. It overs security for the company because every step is tracked. It's also a big enough program for larger companies.

Cons: It is very difficult to navigate through and get the reports you want. We're always having to use other software programs to get the financial reports we need.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 14/07/2017
Daniel G.
IT Director
Retail
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    3.5 /5
  • Features & Functionality
    4.5 /5
  • Customer Support Software
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 21/09/2016

"Use Great Plains for our Accounting needs"

Pros: Microsoft has developed and maintained a great product to help businesses with accounting. Easily integrates into our point of sale system. Also with a great history, it is easy to find resources to help in any need.

Cons: For us we only scratch the surface of the software. It would be great if they had a scaled down version.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 21/09/2016
Jeffrey M.
Controller
Electrical/Electronic Manufacturing
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 04/08/2016

"Great Package"

Pros: I have used GP in several companies and I find it to be one of the easiest packages to use and to train employees on.

Cons: Canned reports not very user friendly. Too many "bolt-on" packages and not enough "built in" functionality, but this improves with every release.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 04/08/2016
Joel R.
Computer Software
  • Overall Rating
    4.5 /5
  • Ease of Use
    4.5 /5
  • Features & Functionality
    4.5 /5
  • Customer Support Software
    4.5 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 19/01/2015

"Consultant perspective of Microsoft Dynamics GP"

Pros: Microsoft keeps adding more and more features to Dynamics GP. Between the use of the GP Web Client now, as well as opening up other integration options, getting data in and out of the application is becoming much easier.

Cons: It takes a lot to stay on top of the newest features, but that is more of just making sure we as consultants keep up on our skills to best suit our customers' needs. The loss of Business Portal is a slight setback; using the Web Client enhances some features, but it has become expensive again for customers that want to have an employee portal.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 19/01/2015
Madubuchi O.
Operations Analysis
Food & Beverages, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    3 /5
  • Ease of Use
    2 /5
  • Features & Functionality
    3 /5
  • Customer Support Software
    4 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    2/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 21/02/2017

"Microsoft Gp"

Comments: This software is decent for accounting but becomes difficult to use when it comes with the distribution.

Pros: The customer service.

Cons: Difficult to use

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 21/02/2017
Michael F.
CIO
Transportation/Trucking/Railroad
Used the Software for: 2+ years
  • Overall Rating
    4.5 /5
  • Ease of Use
    3.5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    4.5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 20/09/2016

"Great plains"

Pros: Microsoft based SQL. The vendors were quick to suggest everything was supported. It wasn't until we released the product that we found its short commings

Cons: Does not easily support multiple companies. We had to write multiple enhancements to support all of our companies

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 20/09/2016
Veronica M.
Financial Planner
Management Consulting, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 29/01/2019

"Excellent Enterprise Software With Dynamics GP!"

Pros: Microsoft Dynamics GP has been a great tool for us when working with our enterprise clients. It seems like this is one of the biggest stumbling blocks for companies when really growing. Dynamics GP is the tool to manage your accounting and financial management!

Cons: The training process to get all your staff accountants will be the biggest time investment. However, once everyone is trained up it's a smooth process!

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 29/01/2019
Nick L.
Accountant
Management Consulting, 11-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    3 /5
  • Ease of Use
    1 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    Unrated
  • Value for Money
    3 /5
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 11/10/2016

"Best to know an expert on this product"

Comments: Microsoft GP is an interesting program to say the least. This product is wonderful for separating job costs and applying expenses to the appropriate job. As far as reports, it is near impossible to get high quality reports without extremely modifying the program. To the average user, this will be impossible. For a trained veteran that has years of experience, these reports can be made but it will still require an immense amount of work. Still you may have to hire an outside expert to get the reports where you need them.

Pros: It says Microsoft on it.

Cons: This product is very difficult to learn, especially for someone that is new.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 11/10/2016
Kemi A.
Application consultant
Management Consulting, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 10/01/2018

"Detailed Software"

Comments: Microsoft Dynamics GP helps to manage business process in an efficient way

Pros: It has complete functionalities that a business requires to run its business
It is user friendly
Reporting is easy

Cons: It is not easy to customise
It is not easy to use if you don't have ground knowledge of the functional module

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 10/01/2018
Lowell B.
CIO
Retail
Used the Software for: 2+ years
  • Overall Rating
    3.5 /5
  • Ease of Use
    3.5 /5
  • Features & Functionality
    3.5 /5
  • Customer Support Software
    4 /5
  • Value for Money
    3.5 /5
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 20/09/2016

"Dynamics GP for the retail market"

Pros: The simplicity to correct system issues without the need of Microsoft tech support

Cons: That Microsoft does not support HA with SQL server

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 20/09/2016
Keith S.
IT Director
Accounting Software
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    4.5 /5
  • Features & Functionality
    3.5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    3.5 /5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 19/09/2016

"Ms dynamics"

Pros: Reliably and maintenance. Product performs as expected

Cons: Upgrades there is extreme issues loading upgrades and testing, touching individual devices

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 19/09/2016
Jennifer C.
Admin
Electrical/Electronic Manufacturing
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    4.5 /5
  • Features & Functionality
    3.5 /5
  • Customer Support Software
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 08/06/2016

"Work in progress"

Pros: It's a great product if utilized to its ability. Play around and explore

Cons: Cost to upgrade/update a bit pricy compared to others and often

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 08/06/2016
Breann A.
Financial Analyst
Government Administration, 201-500 Employees
Used the Software for: 6-12 months
  • Overall Rating
    2 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    1 /5
  • Customer Support Software
    3 /5
  • Value for Money
    2 /5
  • Likelihood to Recommend
    3/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 11/09/2017

"Microsoft GP Review"

Pros: It's fairly easy to navigate and use. The system also interfaces with a lot of programs which fills the gaps for missing functionality.

Cons: The software is outdated and behind the times. The reporting feature is horrible, and I feel like we need to buy a lot of add ons to make this work for us.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 11/09/2017
Pablo C.
Warehouse, customer service
11-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 07/11/2016

"Awesome"

Comments: Very effective program , great to use , highly recommend this program to everyone

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 07/11/2016
John B.
Consultant
Electrical/Electronic Manufacturing
Used the Software for: 1-5 months
  • Overall Rating
    4.5 /5
  • Ease of Use
    4.5 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    4.5 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 21/04/2016

"Dynamics Done Right"

Pros: The information integration was one of the best features. Easy to use. The included processes help users work effectively with little downtime. The flexibility of the software makes for a great over product.

Cons: Some of the reporting tools can be improved on. Some users experienced difficulty with support, but they were resolved in a timely manor.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 21/04/2016
Doug J.
Tester
Dairy, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    1 /5
  • Ease of Use
    1 /5
  • Features & Functionality
    1 /5
  • Customer Support Software
    Unrated
  • Value for Money
    1 /5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 01/04/2019

"Absolutely infested with bugs"

Comments: This has been a living hell. Please never decide to use this software.
Selecting the time period you are reporting isn't just a date toggle of the starting period. Saving a timesheet results in a timesheet you can't submit later. Error, error, error. You already have a session error. You have selected march as your time period, so the application decides you must mean march of next year.
It is just awful. PLEASE DONT DO IT.

Pros: Not one thing. This application couldn't have more errors if that was the goal in the first place.

Cons: The amount of errors
Non-intuitive interface

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 01/04/2019
Michael C.
IT Coordinator
Nonprofit Organization Management, 201-500 Employees
  • Overall Rating
    4 /5
  • Ease of Use
    Unrated
  • Features & Functionality
    Unrated
  • Customer Support Software
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 31/08/2018
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 31/08/2018
Taylor C.
Bookkeeper
Accounting Software
Used the Software for: 1-5 months
  • Overall Rating
    4.5 /5
  • Ease of Use
    4.5 /5
  • Features & Functionality
    4.5 /5
  • Customer Support Software
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 12/09/2016

"Microsoft Dynamics GP - Solid Product"

Pros: This product offers are good combination of functionality and simplicity.

Cons: Nothing negative to say - this product gets the job done

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 12/09/2016