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About Atom

We integrate all digital channels on our platform and simplify the visibility and traceability of customer service and sales

Learn more about Atom

Pros:

The ability to chat and share content and offer support instantaneously with ease is a plus.

Cons:

It can be difficult to use at first especially with some of the more advanced features that some may not be familiar with.

Atom ratings

Average score

Ease of Use
4.7
Customer Service
4.6
Features
4.4
Value for Money
4.4

Likelihood to recommend

8.4/ 10

Atom has an overall rating of 4.5 out 5 stars based on 17 user reviews on Capterra.

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Filter reviews (17)

Sean
Sean
Marketing Assistant in US
Verified LinkedIn User
Computer Software, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Huge asset for me for clean and comprehensive code

5.0 4 years ago

Comments: I was shown Atom by a colleague in college when we were both learning how to code. It was an incredible asset for us as new software devs because it really can assist newer devs in learning languages with its auto-fill functionality. I would wholly recommend this to new developers. With that being said Atom offers all the functionality that Senior Developers are looking for wrapped in a nice clean UI that feels less cluttered than some of the competitors on the market. I think that Atom would work just as well in any organization that is using a competing code editor as their standard as it provides the same level of depth while providing it in a more modern package overall.

Pros:

Cross-platform functionality Incredibly user-friendly UI Auto-fill for code makes writing code a lot more fluid and quick The ability to use plugins with Atom is really cool and very useful (I personally love Atom Beautify)

Cons:

The only gripe I have is that my team uses another code editor within my organization as Atom is not the industry standard. With that being said, I think Atom would function just as well, if not better, for our companies purposes.

Laura
Benefits Manager in UK
Financial Services Software, 11–50 Employees
Used the Software for: Free Trial
Reviewer Source

Intuitive function!

4.0 2 months ago New

Pros:

Atom is a good product, it is intuitive and feels very productive. The way that it works is the bots give side strategic suggestions and during the lifecycles of product implementation or Sales.

Cons:

As someone that is Neurodivergent, at times I would prefer for the wording the bot creates to be a bit more direct.

Chris
Chris
MD in UK
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

A good chat platform for a website

4.0 3 years ago

Comments: Atom is OK, but it is a crowed market and there are many others to pick from.

Pros:

We tried Atom for a few customers and were impressed with it's features and performance. Good integration with Wordpress

Cons:

Department drop down is very small. Switching between web pages doesn't keep the chat window open.

Nteziyaremye
IT in Rwanda
Information Technology & Services, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Things You Must Know About ATOM LIVE CHAT BOT

4.0 2 years ago

Pros:

Atom chat bot is our daily necessary companion when it comes to technology world. F or the first time I thought that i won't be able to use it because of the first time with chat bots, but as started to get familiar with it, i got carried away with how smooth it i to use with a user-friendly interface and also how good it is when it comes to it's speech recognition system.

Cons:

Most of the times we believe in technological softwares because they are able to perform what we're not capable of doing but atom has also some downs like how it can be accessed on web only, not on android or iPhone's store. The other issue is about how it is difficult for users for their first time to work with it.

Martin
Web App Developer in Czechia
Computer Software, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Connect chat services into simple uniq solution

4.0 2 years ago

Comments: Nice. Modern. Easy to use social chat services integration application with extended function like custom Chatbot and chat history.

Pros:

Atom connects all of your company social chats services into one service with enhanced features. For example I like the function where you can set up a chatbot. Another useful feature is chat history. It is perfect when you need to review your past actions with some customer. Application usage is smooth and provides modern fast learning experience.

Cons:

The application is a bit new and have some small bugs but the overall experience is perfect.

Anil
Marketing Executive in Türkiye
Marketing & Advertising, 5,001–10,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Content Management with Atom

4.0 3 years ago

Comments: I used Atom over 6 months to use content management feature to collaberate my customers contents.

Pros:

Atom is handy tool for many features, you can work with it to use content management.

Cons:

Atom should serve more feature to use marketing and content optimization.

Benjamin
Benjamin
Director in UK
Verified LinkedIn User
Design, Self Employed
Used the Software for: Free Trial
Reviewer Source

Fantastic Communication tools

5.0 2 years ago

Pros:

The ability to chat and share content and offer support instantaneously with ease is a plus

Cons:

It can be difficult to use at first especially with some of the more advanced features that some may not be familiar with

Verified Reviewer
Verified LinkedIn User
Computer Software, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Easy and efficient tool

4.0 4 years ago

Comments: Overall I’ve had great success with this tool. My team finds the tool easy to use.

Pros:

Setup was easy, intellisense very helpful.

Cons:

Updates are not as frequent as other tools

Verified Reviewer
Verified LinkedIn User
Computer Software, 2–10 Employees
Used the Software for: Free Trial
Reviewer Source

Atom Trial Experience

5.0 3 years ago

Pros:

1. It centralize social media conversation with chatbots. 2. It includes CRM's functions to optimize and provide a better solution for buisness like sells , support and customer service.

Cons:

1. the trial is available in very limited location 2. Not much tutorial available need to learn it

Verified Reviewer
Verified LinkedIn User
Computer Software, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

La mia esperienza con Atom

5.0 11 months ago

Pros:

Atom è un software veramente utile nel mio campo per avere un rapporto diretto con i clienti. Molto utili le notifiche precise e puntuali, e la personalizzazione

Cons:

Per adesso non ho trovato inconvenienti nell'utilizzo di atom

Francislyne
Developpeur in Côte d’Ivoire
Computer Software, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Atom un chat AI

4.0 last year

Comments: Ce que j'apprécie c'est le faite de pouvoir personnaliser mon thème

Pros:

Atom est une messagerie Chat à base de l’intelligence artificielle

Cons:

Atom dépend d'internet et comme la plupart des chat AI, il est limité

Farid Akim
Web Designer in Benin
Graphic Design Software, Self Employed
Used the Software for: Free Trial
Reviewer Source

Exploration d'Atom : Une Plongée Dans l'Éditeur de Code Polyvalent

5.0 last year

Pros:

Atom m'offre une expérience hautement personnalisable. Des thèmes et des packages étendus permettent d'ajuster l'éditeur selon mes préférences. Aussi, La communauté Atom est dynamique, m'offrant un support actif et une variété de packages développés par des tiers, enrichissant ainsi l'écosystème.

Cons:

Le démarrage initial d'Atom est lent comparé à certains éditeurs comme sublime text par exemple, bien que cela puisse être compensé par sa performance une fois lancé.

Reyna
Gerente de Operaciones in US
Telecommunications, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Si quieres resultados a corto plazo elige Atom

5.0 5 years ago

Comments: Nuestra experiencia ha sido excelente ya que hemos logrado Automatizar nuestro proceso de Ventas en WhatsApp logrando incrementar substancialmente las Ventas. No hemos tenido que disenar o configurar nosotros el Chatbot; ellos con su experiencia ejecutaron esto rapidamente. De igual manera el proceso de Onboarding y Capacitacion del personal nos ha ayudado a lograr los niveles de respuesta y seguimiento requeridos para lograr nuestros resultados. Altamente recomendados.

Pros:

De los temas mas importantes para nosotros es que nos enfocamos en nuestro negocio y el equipo de Atom se enfoca en el diseno y entrenamiento del Chatbot garantizando interacciones fluidas y realmente conversacionales. Esto nos han permitido ver resultados inmediatos.

Cons:

Estamos esperando algunas funcionalidades que proximamente estaran liberando.

AtomChat Response

5 years ago

Thanks for the feedback!

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Ottimo per chat e content management

5.0 2 years ago

Pros:

customer support perfetto e utilissima l'integrazione con Wordpress

Cons:

non ha molte feature rispetto ai concorrenti e gli aggiornamenti non sono frequenti.

Carlos
Jefe de servicio al cliente in Nicaragua
Retail, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Herramienta clave para el desarrollo de la gestión de clientes en el mundo digital.

5.0 5 years ago

Comments: Excelente, ATOM nos hace tener una ventaja competitiva muy fuerte y profesional en el mundo digital.

Pros:

Integración de las redes sociales en un mismo lugar, herramienta ágil y 100% amigable

Cons:

La reporteria es limitada, su actualización podria ser mejor y lo más importante es darle al usuario la autoridad para extraer su base de datos sin depender de ayuda externa.

Hamit
Durño in Nicaragua
Transportation/Trucking/Railroad, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

La mejor solución para mensajería

5.0 4 years ago

Pros:

La fácilidad de segmentar a los clientes según la razón por la cual nos están contactado.

Cons:

Por el momento no hemos encontrado algo que no nos parezca, por lo contrario siempre hay alguna función que nos parece bastante útil.

Karim
Gerente in Panama
Verified LinkedIn User
Retail, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Excelente producto

4.0 4 years ago

Comments: Muy buena

Pros:

Su facil manejo y Su simplificacion de uso

Cons:

Algunas funciones normales de Whatsapp que no se pueden ver en Atom