Average Ratings

  • Overall
    4.1 /5
  • Ease of Use
    3.8 /5
  • Customer Service Software
    4.2 /5

About ezeeCRM

One of the most affordable and low cost CRM Software in India, automated Sales, Marketing, Support and Field force automation.

Learn more about ezeeCRM

Showing 13 reviews

Kuldeep S.
Director
Transportation/Trucking/Railroad, 11-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 05/06/2017

"iCRM is a great CRM software to use, it automates our Sales and Marketing seamlessly."

Comments: Increased productivity of employees which results in better customer satisfaction and more revenue.

Pros: First of all, it is very much capable of doing any level of customization as per the business process. It handles the large size data and highly user-friendly and enterprise ready. Most importantly it is very cost effective.

Cons: Mobile App is not available for IOS, Leads scoring feature is not available in Leads module which was an important feature for our business.

Vendor Response

by Ipercepts on 05/06/2017

Thank you for the Kind feedback!

  • Reviewer Source 
  • Reviewed on 05/06/2017
Barry F.
Sr. Manager - Service
Airlines/Aviation, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    4 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    3 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 05/12/2019

"Effective Usage"

Comments: Friendly to handel

Pros: Ease to Use and keep records of tickets and customer

Cons: Need more details and Data inputs to get better and effective output - eg customer details of each and every unit sold,

Vendor Response

by Ipercepts Creative Soft Tech on 10/12/2019

Hi Barry,

Thanks for the fare feedback, will certainly look at the cons you mentioned.

Thanks!

  • Reviewer Source 
  • Reviewed on 05/12/2019
Neha V.
Digital Marketing
Information Technology & Services, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    2 /5
  • Ease of Use
    2 /5
  • Features & Functionality
    2 /5
  • Customer Support Software
    4 /5
  • Value for Money
    2 /5
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Reviewed on 07/12/2019

"Nothing is extraordinary--CRM"

Pros: Nothing as such. Even your software lacks in many basic features.

Cons: This software lacks in user- friendliness.
It is not automated.
Automatic assignment of leads to an user is missing so it is time consuming.
It is manual completely.
filters are also not working properly.
Importing an excel is not an easy. It is complicated.
Recent leads are sometimes not on the top.
When an excel sheet is exported, it is not in proper format. Should be in PDF format also.

Vendor Response

by Ipercepts Creative Soft Tech on 09/12/2019

Hi Neha,

Thank you for fare and honest feedback, we at ipercepts take support very seriously, you will receive a call from your assigned relationship Manager ASAP and will keep your concern on priority.

Hope you will give improved feedback in coming days.

Thanks!

  • Reviewer Source 
  • Reviewed on 07/12/2019
Sanjeev R.
Marketing Head
Events Services, 11-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 05/12/2019

"the more details, the better."

Pros: Campaigns : Its very easy track to customer

Cons: Customer : Its very easy search customer

Vendor Response

by Ipercepts Creative Soft Tech on 10/12/2019

Hi Sanjeev,

Thanks for the appreciation, will look forward to continue working with you.

Thanks!

  • Reviewer Source 
  • Reviewed on 05/12/2019
Ajay R.
Service Engineer
Industrial Automation, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    3 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    4 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 03/12/2019

"Ti"

Comments: Good,

Pros: Attendees and punctuality, or time saving

Cons: Bugs, must requires iPhone app, or location tracking

Vendor Response

by Ipercepts Creative Soft Tech on 04/12/2019

Hi Ajay,

Thanks for the honest review, will certainly look into the cons you mentioned and we are working on iPhone version of the application.

Thanks!

  • Reviewer Source 
  • Reviewed on 03/12/2019
Vishal K.
Director
Industrial Automation, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    4 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 05/12/2019

"Feedback"

Comments: the experience is good.
support excellent

Pros: Good software
customized as our workflow

Cons: look and feel needs to be improved
lags speed
ease of operation needs to be improved

Vendor Response

by Ipercepts Creative Soft Tech on 10/12/2019

Hi Vishal,

Thanks for the fare feedback, will surely be working on UI level improvements and release as update.

Thanks!

  • Reviewer Source 
  • Reviewed on 05/12/2019
Ekta G.
Business Development Executive
Information Technology & Services, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    2 /5
  • Features & Functionality
    3 /5
  • Customer Support Software
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 09/12/2019

"CRM"

Pros: Leads sorted and maintained at one place

Cons: Not user friendly and excel comes more handy sometimes

  • Reviewer Source 
  • Reviewed on 09/12/2019
Prudhvi P.
Marketing Manager
Plastics, 201-500 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 09/12/2019

"Review"

Comments: god

Pros: ease of access Planning friendly updates

Cons: Not much
Search options only we cant search immediately.

  • Reviewer Source 
  • Reviewed on 09/12/2019
Aishwarya M.
Sr. Operational Head
Security & Investigations, 11-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 19/12/2019

"Ease of work"

Comments: Overall the experience is really good. its very easy to use and easy to understand.

Pros: The Quotation and invoice format, also the reminders that we use for leads

Cons: adding products in the quotation is quite difficult.

Vendor Response

by Ipercepts Creative Soft Tech on 21/12/2019

Hi Aishwarya,

thanks for the fare feedback, will ask our Support team to get in touch with you on your concern you mentioned in (Cons) for the difficulties in adding the product.

Thanks,
Rajendra

  • Reviewer Source 
  • Reviewed on 19/12/2019
David B.
IT Operations Management Intern
Telecommunications
Used the Software for: 1-5 months
  • Overall Rating
    3 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 06/04/2018

"Delightful, Useful, Rough Service"

Pros: iCRM was very cost effective for my budget at the time. Loved the GUI, and the user friendliness. Overall, it's useful for midsize projects.

Cons: The Customer Support was lacking. I had to wait on hold once for 30 minutes, and then the person on their end hung up. I like the software, but maybe get a better customer service team and you're golden.

Vendor Response

by Ipercepts on 09/04/2018

Thanks for the Kind response David.

  • Reviewer Source 
  • Reviewed on 06/04/2018
Ashish J.
Business development executive
Information Technology & Services, 51-200 Employees
Used the Software for: 1-5 months
  • Overall Rating
    4 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    3 /5
  • Customer Support Software
    2 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 03/12/2019

"Good software for management in a team"

Comments: We are getting leads to work and update on a regular basis.

Pros: It's full of various functions which is very much handy in daily work. Easy to use and understand.

Cons: Interface is a bit old. No customization of interface

Vendor Response

by Ipercepts Creative Soft Tech on 05/12/2019

Hi Ashish,

Thanks for the feedback, yes we are working on the interface/UI, soon you will get an update with the upgraded UI.

Thanks!

  • Reviewer Source 
  • Reviewed on 03/12/2019
Suryamani K.
Sales
Electrical/Electronic Manufacturing, 11-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    3 /5
  • Customer Support Software
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 05/12/2019

"Provide Purchase Order"

Comments: Reminder facilities very good.

Pros: Reminder facilites and searching facilities

Cons: Purchase Order we can't make in this software

Vendor Response

by Ipercepts Creative Soft Tech on 10/12/2019

Hi Surya,

Thanks for the kind feedback, will certainly try to add PO module in future and provide you the same.

Thanks!

  • Reviewer Source 
  • Reviewed on 05/12/2019
Verified Reviewer
Systems Architect
Financial Services Software
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    3 /5
  • Customer Support Software
    5 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 28/05/2018

"Very customisable CRM."

Pros: Good pricing. Very customisable. Nice layout and easy to use. Can quickly get up to speed with all the features.

Cons: Not available as an app for when out of the office, other than that all was good and no other cons to list.

Vendor Response

by Ipercepts Creative Soft Tech on 04/12/2019

Sorry for the delay in responding and thank you for the kind review, also the Mobile application is now available, kindly contact our support team they will assist you with the application, thanks!

  • Reviewer Source 
  • Reviewed on 28/05/2018