8x8 Work Reviews

8x8 has been great for us

Comments: We've been with them for about 4 years now and they've been fantastic. When we were
first with them, there were a couple of minor hiccups, especially with the android app,
but for the last 2+ years they've been rock solid and the features they add are useful and
work well.

Pros:

The relatively rich chat feature, screen sharing, and ease of transferring a call or meeting from one device to another.

Cons:

It's not as intuitive to copy/paste out of the chat sessions and I find it difficult to archive a chat, though I may just not know how to do it as it's not something I do regularly.

8x8 your VOIP solution

Comments: Very positive review of the product- It is very easy to maintain-

Pros:

It was very easy to setup and configure-

Cons:

Probably the cost was a bit more than I expected-

8x8 Nightmare

Comments: Horribly unreliable, inconsistent and no one is responding to our emails. The system its self worked okay without the integration but the inaccurate billing is wild to me.

Pros:

The ease of use was all that we appreciated of 8x8.

Cons:

- The fact that they could not integrate as they said they could into Litify. - They were double billing us. Charging us yearly and then monthly and then constantly trying to reimburse and then recharge our cc again. - During this time, I was communicating with 8x8 and it was a slow process, and they decided that they should shut our phones off. I called and they turned them back on saying they saw the conversations regarding the charges and that it wont happen again until it is resolved. A week later they shut them off again and told me that I had to pay the whole year off even though they owed me 3k still and we had not ironed out the billing. So they said we had to pay fine. They couldn't take my payment over the phone and it was an absolute joke. Couldn't turn it back on with my money but couldn't take our money. Interesting, right? - They told us they were going to reimburse our 9k that they charged and we have yet to receive the refund even though our rep told us they were going to credit us back. He is now unresponsive to me as well.

Works for what I need it to

Pros:

We use 8x8 as the phone system. At the corporate level (where I am), we have 8x8 on our computers, and we do not need desktop phones (it's all through the computer), which is nice.

Cons:

I frequently miss calls due to no notification popping up (I am sure this is a setting I need to change and not an actual con).

Great overall

Comments: Good overall, has its flaws, but nothing that affects the performance everyday. Little slow on setting up the SMS.

Pros:

Accesibility anywhere and compatibility with different devices.

Cons:

The contracts that don't let you make changes during the period of a year.

No-Nonsense VOIP

Comments: It was the first VOIP system I deployed and it was rather striaghtforward.

Pros:

Provides a simple interface for IM, SMS, and phone calls

Cons:

The deployment of the application is different for shared workstations and designated workstations

8x8 Overall Review

Comments: Overall, when the system runs as designed, it is pretty good. The inconsistent performance is frustrating. The implementation team was helpful but regular setup is a bit clunky. Once figured out, it is ok.

Pros:

Interface - VoIP system. Implementation process.

Cons:

Inconsistent performance. Poor call quality. Clients complaining they call and no one answers - our phones don't always ring. Poor interface with Outlook.

Great Service and Support

Comments: Great replacement to our old phone system.

Pros:

Simplicity of using the product and customer service.

Cons:

There really is not anything that I do not like about 8x8 work.

Came for price, staying for features

Comments: From my first contact with 8x8 I was helped to understand the product and its benefits. Once I signed up 8x8 took care of porting my work number to the system and setting up my personal line and a line for our fax (fax calls to that number are routed to our 800 fax number). I got our automated attendant going well and added a PLT headset I purchased online, but had trouble setting up the fax. 8x8 help jumped in and coached me to complete the setup.

Pros:

Price and features, especially Automated Attendant, additional fax line, automatic call forwarding to my cell if I'm away from my desk, and the Caller Popup Window, which enables me to display customer order info on my monitor as soon as the call comes in with minimal effort.

Cons:

I'm pretty satisfied but often lose calls when they are transferred to my cell and caller disconnects before I can answer the call.

Good VOIP Solution, Although not the cheapest

Comments: We have used 8x8 for several years. We purchased around 10 deskphones originally and later switched to just using the PC app on our computers. The phone service was reliable although expensive.

Pros:

My favorite thing about 8x8 work is their desktop app that you can download to your PC or mobile device. You can make and receive calls from the app and even text message.

Cons:

8x8 is expensive compared to other VOIP software.

8x8 Work Handles Almost All Tasks

Pros:

Powerful functionality, ability to change configurations without having to call/chat with 8x8. Changes are immediate.

Cons:

Website/app organization is not straightforward, and can be difficult to find what you are looking for.

Review of 8x8

Comments: It was fine, i've used better but i've used far worse as well.

Pros:

It mostly works, it does remind me, and i enjoy the ability to set exact times for the reminder.

Cons:

It makes me reset my password WAY to often, and I also have to get a code to email far to often.

Okay, but a few issues

Comments: Experience is similar to other products I've used

Pros:

Fairly easy to navigate and keep track of calls

Cons:

Sometimes have problems with calls not going through or dropping

8x8 Work Review

Comments: I have no complaints using 8x8 work. it is easy to use and manage.

Pros:

8x8 Work is easy to use, offers calling on non physical devices. App can be installed on PC and on the mobile phones.

Cons:

Not really a con but the biggest complaint is the notifications of service outages, which seems to happen frequently

Easy Implementation

Pros:

This product was easy to implement and training of staff was made easy with lots online KB videos.

Cons:

There is nothing negative I can say about the product.

8x8: Best option for optimal business

Pros:

8x8 provides exceptional VOIP service. Crystal-clear calls, robust features, and reliable connectivity make it a game-changer for our business. The user-friendly interface and excellent customer support add immense value. Highly recommended for seamless communication!

Cons:

The application has its bugs, sometimes.

8x8

Comments: I use this app every day making more than 100 calls per day, for sure i will recomend this app

Pros:

Easy to use, very friendly app , good connection and good quality in the calls also in the call recording you have the advantage to use it in your pc and in your smartphone

Cons:

It will need a good internet speed to be more stable also if you are logged in your pc and smarphone if you receive an inbound both will ring at the same time pc and smartphone

8x8 In Transportation

Pros:

8x8 allowed us to make quick calls 24/7 which is important when it comes to the logistics and transportation industry. The software is intuituve and easy to use and the calls always go smoothly with no interference.

Cons:

Sometimes the web version of 8x8 woukd not work unless switched to the beta version

Best tool for Voice Calling Over IP

Pros:

This is the best tool which allows the voice calling from IP which can be customized based on countrywide. We can setup this in any country and get the calling voice from any country we need.

Cons:

It's the best I have seen till now and only pricing can be a but lower.

Solid, Mid-Tier Option

Pros:

8x8 is standard, reliable telephone service for small business. No complaints here!

Cons:

Customer service could be better... hard to get in touch with people and get problems solved

Quickly improving to be a solid calling tool

Pros:

8x8 checks all the basic boxes. It's easy to use for people who don't want to spend a lot of time getting to know the bells and whistles, but powerful enough to meet the needs to super users. Cross-platform functionality is good and the experience between desktop/mobile has recently been brought into alignment with updates 8x8 has made. The company clearly cares about it's customers too as they are happy to come onsite for training and driving user adoption.

Cons:

While the applications have drastically improved, a few small and large things annoy users. First, some of the interface screens still have not been updated to a high-definition visual, resulting in certain screens (like the login screen) leaving the application feeling out-dated and slightly disjointed. Second, and perhaps the biggest concern, is call quality can sometimes suffer, even with an excellent internet connection. If users experience a call breaking up, they are inclined to default back to personal phone lines and bypass 8x8 to ensure a solid call experience. This quickly erodes confidence that 8x8 can deliver a seamless call. To be fair, the call quality has been improving drastically and this issue plagues the mobile app less and less.

Initial review of 8x8

Comments: Thus far my experience has been completely positive. The product is very easy to use. The intuitive menu makes navigating simple, even for luddites like myself. Being able to quickly and easily switch from calling to texting (or do them at the same time) is exactly what I was looking for. The call quality has been better than my prior service, though I have had some static-filled calls. There weren't enough to make me question the service though. Setting up a web meeting is easy, one-click easy, and screen sharing works perfectly. For participants on phones, they are asked to download the 8x8 app in order to join the web meeting, but once they do any future meetings are one-click entry. I have had a few clients struggle to get into the meetings but honestly that seems to be user-error and there have been no difficulties with mac v. pc, etc. Overall, I'm very pleased with the service and recommend giving them a try if you're in the market.

Pros:

Everything is in one place, on one dashboard - phone, fax, text messaging, calendaring, web meeting with video and screen sharing. Adding lines with company growth is easy as well.

Cons:

It took a few weeks from initial order to the actual installation meeting with tech support BUT there is tech support! I wasn't able to test the texting feature while in the porting process.

Best VoIP

Comments: We have started a landscape and hardscape business in Houston recently. Just a small family owned organization with big dreams. In researching a phone option, I found 8X8 to be the exact match that we were looking for. The cost was low and keeps us going, but the features are the best. In the world of cellular phones, I have a personalized 8X8 auto-attendant message answering calls, and with a press of one button, customers and vendors get connected to the person or department that they need. No more answering and hanging around the phone at the office. Voice mail messages are emailed to me. I can listen and forward the voice mail to whom I need to handle the situation. They don't have to dial in or anything. The message is an attachment. Also, I get to set business hours, set messages, and control the phone system from an app and the website. The app also allows me to answer the lines and monitor things from anywhere with internet service or cellular internet. A great option and system for my company and I.

Pros:

Ease of use, and I can adapt it to my needs whenever I want. The list is long: Record your voice mail message for different situations. Set your auto attendant to direct calls to your employees. Voice mail messages emailed to you. Forward voice mail through email. Make changes through the app or online. Answer your phone thorough the app...You don't have to be in the office to answer the office phone. We have bus, ness cards with one number and let the auto attendant direct the call. Best cost I found for office systems. And you can expand it.

Cons:

I have found none. The system works great and gives me access to things like voice mail messages emailed to me. So, I can listen to voice mail right then and there. No need to call in and punch numbers to get a voice mail message.

I Recommend 8x8 All the Time!

Comments: I work with a lot of different companies and help them choose a variety of software and technology vendors. Normally when we are replacing phone systems I look at 8x8 as one of my top three choices for each client. So far we have only had one client where it wasn't a fit due to the large number of lines they needed 8x8 to manage and the cost associated with that. Overall every client I have connected with 8x8 has ended up loving them. The service is excellent as long as you have stable Internet and their customer service is outstanding.

Pros:

- Feature rich VoIP system for low monthly cost per line - Get discounts the more lines you add - Offers virtual soft phones for no additional cost - Solid variety of physical office phones to choose from; phones come pre-programmed just plug them in and they work - Call management and users can be edited from the portal easily - Very reliable servers and service - Offers free testing tool to see how well your Internet and network would handle their service - Port your existing numbers and add new ones

Cons:

- Completely dependent on your Internet connection; if you have bad or spotty Internet your phone call quality will be poor - If you have a lot of numbers to port over (more than 100 or 1000 for a call center) their per number port fees are higher than other providers even at the discounts

A perfect 10

Comments: I've had the pleasure of interacting more with 8x8 over the last year, after submitting my story for last year's contest. I have to say that I do not have a vendor that accepts and gives as much feedback as this one does. I run a team of account managers who are given company laptops and cell phones to be available after hours. Thanks to the 8x8 software and app, we are able to keep up with all communications, even when we're not in the office. This ability is absolutely invaluable to us. On top of this, as a manager I use the 8x8 reporting tools to show my leadership team how productive my agents are. Being able to show value in my department's work is invaluable to me as a leader. All in all, I am neither highly technical nor IT; but as an end user, I can truthfully say that I truly appreciate this company and its product. I and my team would not be able to do our jobs without it.

Pros:

Ease of use; ease of access; remote access

Cons:

I have honestly not found anything I dislike about this app