--- description: Get detailed information about Zoho Assist usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho Assist Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Remote Support Software](/directory/30928/remote-support/software) > [Zoho Assist](/software/181775/zoho-assist) # Zoho Assist Canonical: https://www.capterra.ae/software/181775/zoho-assist Page: 1 / 59\ Next: [Next page](https://www.capterra.ae/software/181775/zoho-assist?page=2) > Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe. > > Verdict: Rated **4.7/5** by 1445 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Zoho Assist? Outsourced IT \& MSP Support, IT Support, Customer Help Desks. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 1445 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: ₹480.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Bulgarian, Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish, Swedish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Access Controls/Permissions - Annotations - Backup and Recovery - Chat/Messaging - Collaboration Tools - Dashboard Software - Desktop/Browser Sharing - Diagnostic Tools - File Sharing Software - File Transfer - For MSPs - HD Audio/Video - IT, Server & Network Monitoring Software - Issue Management - Live Chat Software - Mobile Access - Mobile Screen Sharing - Multi-Channel Communication - Real Time Screen Sharing - Real-Time Chat - Real-Time Monitoring - Recording - Remote Access/Control - Remote Monitoring & Management - Remote Support Software - Reporting & Statistics - Reporting/Analytics - Scheduling Software - Screen Recording Software - Screen Sharing Software - Self Service Portal - Session Recording - Support Ticket Management - Surveys & Feedback - Troubleshooting - Unattended Access - Video Chat - Video Conferencing Software ## Integrations (17 total) - Freshdesk - Google Workspace - JIRA Service Management - Jira - ManageEngine Endpoint Central - ManageEngine Mobile Device Manager Plus - ManageEngine ServiceDesk Plus - ManageEngine ServiceDesk Plus MSP - Microsoft Teams - ServiceNow - Slack - Spiceworks Cloud Help Desk - Zendesk Suite - Zoho Bookings - Zoho Desk ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Remote Support Software](https://www.capterra.ae/directory/30928/remote-support/software) ## Related Categories - [Remote Support Software](https://www.capterra.ae/directory/30928/remote-support/software) - [Remote Work Software](https://www.capterra.ae/directory/31855/remote-work/software) - [Remote Desktop Software](https://www.capterra.ae/directory/31955/remote-desktop/software) - [IT Service Management (ITSM) Software](https://www.capterra.ae/directory/30676/itsm/software) - [MSP Software](https://www.capterra.ae/directory/30921/msp/software) ## Alternatives 1. [TeamViewer ONE](https://www.capterra.ae/software/122252/teamviewer) — 4.6/5 (11629 reviews) 2. [Slack](https://www.capterra.ae/software/135003/slack) — 4.7/5 (24143 reviews) 3. [AnyDesk](https://www.capterra.ae/software/149595/anydesk) — 4.6/5 (1787 reviews) 4. [Supremo Remote Desktop](https://www.capterra.ae/software/177094/supremo-remote-desktop) — 4.7/5 (447 reviews) 5. [ISL Light](https://www.capterra.ae/software/146892/isl-light) — 4.7/5 (779 reviews) ## Reviews ### "Good review" — 4.0/5 > **Junichi** | *6 July 2026* | Food Production | Recommendation rating: 9.0/10 > > **Pros**: What I liked most about Zoho Assist is its ease of use, reliable remote connection, and fast setup. It allows IT support teams to troubleshoot user devices quickly without requiring complex configuration. Features such as unattended access, file transfer, multi-monitor support, session recording, and reboot/reconnect make remote support efficient and secure. The web-based interface is intuitive, and the overall performance is stable, helping reduce downtime and improve support response times. > > **Cons**: While Zoho Assist is a strong remote support solution, there are a few areas that could be improved. Occasionally, connection quality may decrease on slower internet connections, and some advanced features are limited to higher-tier plans. The user interface could also be more streamlined for first-time users, and file transfers can sometimes be slower when working with very large files. > > Overall, my experience with Zoho Assist has been very positive. It is a reliable and user-friendly remote support solution that makes it easy to connect to and troubleshoot devices quickly. The platform offers useful features such as unattended access, file transfer, remote reboot, and multi-monitor support, helping IT teams resolve issues efficiently while minimizing downtime. It has become a valuable tool for providing fast and secure remote assistance. ----- ### "Zoho Assist, best Remote Support Application" — 5.0/5 > **Nitin** | *16 December 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: It is very fast and dont lag. I like the unattended access part. Setup was seamless and works very fast. It also maintain log and calculate total time, every time I connect to my customers. I can setup billing based on the hours I supported customers. > > **Cons**: Customer needs to install Zoho assistance in order to connect. Also it asks user permission, so I need to guide user over the phone. In Anydesk, it is straight forward just tell the number and done > > I am happy as it was less than half the price I was paying to Anydesk. Yes I need to guide users but it is one time process and doesn't take long. ----- ### "Simple and just works" — 4.0/5 > **Eduardo Jr.** | *19 May 2026* | Computer Software | Recommendation rating: 6.0/10 > > **Pros**: The Zoho Assist is so effective compared to other softwares. The unattended access just works. It is just effective to use. > > **Cons**: Nothing major. Perhaps only the lightness of the software and the impression that it does heavy lifting from the background. > > Simple and just works. Compared to other available tools, it offers comprehensive remote solution to both tech and non tech personnel. ----- ### "The best tool for IT Service Team" — 5.0/5 > **Verified Reviewer** | *1 March 2026* | Oil & Energy | Recommendation rating: 10.0/10 > > **Pros**: Excellent product providing value for money with all the features a typical IT service team would need > > **Cons**: No major missing components. Definitely expecting more AI based features to be added soon in future role outs > > There might be other tools out in the market but ZoHO offer tight integration with their entire product portfolio ----- ### "Zoho Assit" — 5.0/5 > **Manju** | *11 June 2026* | Wholesale | Recommendation rating: 9.0/10 > > **Pros**: Connections were consistently smooth with minimal lag. Security features such as encrypted sessions and role-based access controls gave confidence when handling client devices. > > **Cons**: The unattended access feature is especially useful for managing remote devices without requiring the user to be present each time. ----- Page: 1 / 59\ Next: [Next page](https://www.capterra.ae/software/181775/zoho-assist?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/181775/zoho-assist) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data