---
description: Get detailed information about MessageDesk usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: MessageDesk Price, Reviews & Ratings - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Employee Communication Tools Software](/directory/31543/employee-communication-tools/software) > [MessageDesk](/software/181235/snapdsk)

# MessageDesk

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> Add SMS superpowers to your business phones. MessageDesk is the SMS inbox made for your existing landlines or VoIP phone numbers.
> 
> Verdict: Rated **4.8/5** by 13 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses MessageDesk?

1\. Home Services \& Trades
2. Professional Services
3. Logistics \& Dispatch
4. Staffing, Recruitment \& HR

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 13 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Alderwood Labs, Inc.
- **Founded**: 2018

## Commercial Context

- **Starting Price**: $99.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: MessageDesk offers transparent per-user pricing for teams managing business texting. There is a free Individual plan for one user with a Twilio-connected number. Paid plans start at $39 per user/month billed annually for the Team plan, which includes a shared SMS inbox, unlimited 1-on-1 texting, carrier registration, labels, assignments, comments, and automations. The Pro plan starts at $99 per user/month, billed annually, and adds broadcasts, advanced permissions, custom automations, and Zapier integration. Enterprise pricing is custom for larger organizations that need multiple inboxes, analytics, priority support, SSO, and custom integrations.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- 2-Way Messaging
- Alerts/Notifications
- Automated Responses
- Campaign Management Software
- Campaign Scheduling
- Chat/Messaging
- Communication Management
- Contact Management Software
- Customizable Templates
- Employee Directory
- MMS
- Mass Texting
- Message Personalization
- Reporting/Analytics
- Scheduled Messaging
- Third-Party Integrations

## Integrations (3 total)

- Twilio
- Webhook Relay
- Zapier

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- Chat

## Category

- [Employee Communication Tools Software](https://www.capterra.ae/directory/31543/employee-communication-tools/software)

## Related Categories

- [Employee Communication Tools Software](https://www.capterra.ae/directory/31543/employee-communication-tools/software)
- [SMS Survey Software](https://www.capterra.ae/directory/32937/sms-survey/software)
- [SMS Marketing Software](https://www.capterra.ae/directory/30842/sms-marketing/software)

## Alternatives

1. [SlickText](https://www.capterra.ae/software/155430/slicktext-com) — 4.8/5 (268 reviews)
2. [Textmagic](https://www.capterra.ae/software/147342/textmagic) — 4.6/5 (260 reviews)
3. [ClickSend](https://www.capterra.ae/software/175783/clicksend) — 4.3/5 (93 reviews)
4. [Trumpia](https://www.capterra.ae/software/131015/trumpia-2-0) — 4.5/5 (115 reviews)
5. [Sinch MessageMedia](https://www.capterra.ae/software/150203/messagemedia) — 4.6/5 (51 reviews)

## Reviews

### "Finally found something I can use." — 5.0/5

> **Susan** | *24 May 2021* | Consumer Goods | Recommendation rating: 10.0/10
> 
> **Pros**: Many pros:  The ability to text from or receive texts from our business number is priceless.  We are very busy and many calls go to voicemail.  This allows our customers to directly connect with us without having to remember another phone number.  Most of our customers are on the go and love to get texts rather than read an email.  I tend to send the same text over and and over and being able to make templates really cuts down on time.   The companion phone app works seamlessly.  When a customer purchases new equipment, I can easily schedule a text to go out in the near future to check on them.
> 
> **Cons**: The only thing I would like to see is the ability to keep a conversation open even if I have responded.  Often, in order to close a conversation, I need to wait for the customer's response, not the other way around.
> 
> This has been the app that I have been looking for and researching for over a year.  I have had several trials with other software but those seem to be geared toward the big businesses.  We are a small company with a small budget.  I feel like this software and our needs are the perfect pairing.  I wish I would have found them much earlier.  \[SENSITIVE CONTENT HIDDEN\] gave me the initial tour and actually listened to what we needed.  We've been using it for several weeks and \[SENSITIVE CONTENT HIDDEN\]have been great to work with and have answered any questions I had and worked out any kinks with me.

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### "Exactly what we needed\!" — 5.0/5

> **Kimberly** | *18 December 2020* | Veterinary Software | Recommendation rating: 10.0/10
> 
> **Pros**: This has been an amazing addition to our practice.
> 
> **Cons**: The only thing we wish it was a little easier to send pictures.
> 
> So far so good\!  This has been a great tool helping us to text our owners and keep the lines of communication open while not keeping our front desk on the phone constantly.

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### "Group Text Made Easy" — 3.0/5

> **Lauren** | *17 November 2020* | Aviation & Aerospace | Recommendation rating: 7.0/10
> 
> **Pros**: I love that I can send one text to many people but those people aren't burdened with the many replies - much better and less annoying that group texting.
> 
> **Cons**: I didn't like the wording limitation I had.
> 
> Better attendance at meetings as this reaches those who do not check emails frequently.

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### "Precisão" — 5.0/5

> **GUARACIR** | *15 August 2021* | Arts & Crafts | Recommendation rating: 2.0/10
> 
> **Pros**: Separates message, lines are decongested.
> 
> **Cons**: The difficulty of sending a photo and would have to have a call with sales support.
> 
> All in all it's great software, quick accurate messaging, organizes documents, but needs to have a link to sales support.

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### "its a good software" — 4.0/5

> **Teeira** | *15 June 2021* | Music | Recommendation rating: 5.0/10
> 
> **Pros**: very good for keeping business related messages like clients.
> 
> **Cons**: i dont like that you have to pay in order to use it.
> 
> The benefits it has is that it separates messages for you.

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## Links

- [View on Capterra](https://www.capterra.ae/software/181235/snapdsk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/181235/SnapDsk/> |
| en-AE | <https://www.capterra.ae/software/181235/snapdsk> |
| en-AU | <https://www.capterra.com.au/software/181235/snapdsk> |
| en-CA | <https://www.capterra.ca/software/181235/snapdsk> |
| en-GB | <https://www.capterra.co.uk/software/181235/snapdsk> |
| en-IE | <https://www.capterra.ie/software/181235/snapdsk> |
| en-IL | <https://www.capterra.co.il/software/181235/snapdsk> |
| en-IN | <https://www.capterra.in/software/181235/snapdsk> |
| en-NZ | <https://www.capterra.co.nz/software/181235/snapdsk> |
| en-SG | <https://www.capterra.com.sg/software/181235/snapdsk> |
| en-ZA | <https://www.capterra.co.za/software/181235/snapdsk> |

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