--- description: Get detailed information about WhatsApp usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: WhatsApp Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/31002/customer-communications-management/software) > [WhatsApp](/software/180345/whatsapp) # WhatsApp Canonical: https://www.capterra.ae/software/180345/whatsapp Page: 1 / 653\ Next: [Next page](https://www.capterra.ae/software/180345/whatsapp?page=2) > WhatsApp helps businesses engage customers, boost sales, and enhance service through direct communication. > > Verdict: Rated **4.7/5** by 16297 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses WhatsApp? WhatsApp is used by customer service departments, marketing teams, sales organizations, e-commerce companies, banks, retailers, and businesses seeking to engage customers at scale. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 16297 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: WhatsApp - **Location**: Menlo Park, US ## Commercial Context - **Pricing model**: Per Feature (Free version available) - **Pricing Details**: WhatsApp is available free of cost. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Activity Dashboard - Audio Calls - Autoresponders - CRM Software - Chat/Messaging - Collaboration Tools - Interaction Tracking - Mobile Access - Multi-Channel Communication - Personalization and Behavioral Targeting Software - Real-time Consumer-facing Chat - Search/Filter - Third-Party Integrations - Video Conferencing Software ## Integrations (13 total) - Bitrix24 - Facebook Apps and Tabs - Freshdesk - Hootsuite - HubSpot CRM - Instagram - Meta for Business - MightyCall - Odoo - Shopify - Telegram - Twilio - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Chat ## Category - [Customer Communications Management Software](https://www.capterra.ae/directory/31002/customer-communications-management/software) ## Related Categories - [Customer Communications Management Software](https://www.capterra.ae/directory/31002/customer-communications-management/software) - [Team Communication Software](https://www.capterra.ae/directory/31033/team-communication/software) - [Live Chat Software](https://www.capterra.ae/directory/30797/live-chat/software) ## Alternatives 1. [Zoho Desk](https://www.capterra.ae/software/169505/zoho-desk) — 4.5/5 (2211 reviews) 2. [Slack](https://www.capterra.ae/software/135003/slack) — 4.7/5 (24046 reviews) 3. [Text Request](https://www.capterra.ae/software/167015/text-request) — 4.6/5 (1193 reviews) 4. [LiveChat](https://www.capterra.ae/software/62194/livechat) — 4.6/5 (1715 reviews) 5. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1753 reviews) ## Reviews ### "My Review whatsapp" — 5.0/5 > **taha** | *23 April 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Free text messages, voice, and video calls \_ Ensures privacy and security in chats \_ Available on mobile, desktop, and web > > **Cons**: Storage and data usage issues: Media files can consume significant device storage. Limited business integrations: Lacks API support for tools like CRMs and task managers. Customer support limitations: Minimal assistance for user issues > > A very unique experience that spanned many years. It is now my primary communication program. ----- ### "I completely upset with WhatsApp" — 1.0/5 > **Mohamed** | *4 December 2024* | Automotive | Recommendation rating: 0.0/10 > > **Cons**: I am completely upset with WhatsApp. My number was blocked without any violation of your privacy. I bought this SIM card two weeks ago and did not violate it. I was blocked and lost all my data on WhatsApp. I am really upset with the poor service and I have nothing to do with the violations of the person who carried the SIM card before buying it > > You are laughing at us like this. I was harmed because of the warning of the WhatsApp account number. I know that if someone has done something wrong before, the SIM card is warned and is not sold again. Account number :\[sensitive content hidden\] ----- ### "Workwise and Social Wise messaging app" — 5.0/5 > **Gino** | *2 August 2024* | Packaging & Containers | Recommendation rating: 10.0/10 > > **Pros**: Here in UAE, this is my primary mode of communication, based on my experience this is very useful, some functions are really helpful to manage my contacts and identification. For example there is an option if you will change your number you can switch it easily without deleting your old convo and some contacts will notify for your changes, which is really good for me. > > **Cons**: Maybe same of other flatforms some scammers will message you but its not so much as long as you are not engaging more with it. Maybe I experience it but you can count it with finger. So its up to you not to engage with it. > > So far, until now I'm still using this, it was a great application to try on and bet me you need this especially if your going in UAE. If you are looking for work wise and social wise messaging app, this is for you. ----- ### "90 percent of the population use whatsapp for communication" — 5.0/5 > **Faisal** | *17 August 2024* | Accounting Software | Recommendation rating: 9.0/10 > > **Pros**: Whatsapp os most Powerful communication software in the world . > > **Cons**: When ever you in world you easily communicate with with you business employee ,friends and family members. > > My experience is very 100 percent good with whatsapp ----- ### "world number one connecting communication App" — 5.0/5 > **AMZATH** | *16 July 2024* | Printing | Recommendation rating: 10.0/10 > > **Pros**: we are mostly communicate with text \& voice chatting > > **Cons**: no as per my \& my friends knowledge , this is best app there is no Least comments > > its user friendly, I never fell working with other . ----- Page: 1 / 653\ Next: [Next page](https://www.capterra.ae/software/180345/whatsapp?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/180345/whatsapp) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data