ADP Comprehensive Services Reviews

All-Encompassing Solution for those who can live without a "White Glove" Payroll Experience

Comments: Overall positive, I prefer ADP over the 2 other payroll systems I've used, and the price is fair as well.

Pros:

Ease of processing payroll, and ability to contact customer service regularly to get custom reporting and resolve issues.

Cons:

Some solutions to issues are not obvious at all in the platform, and the only way to really learn is by talking with an ADP employee, and then learning it for next time. This can be a time-sink sometimes for smaller issues.

Review of ADP Comp Services

Comments: I enjoy ADP Comprehensive Services, but I wish you would consider getting more specialized in Government Contracting. I had to spend a lot of time working to customize the system for government compliance. It would be better if you had teams with specific experience in government contracting in HR and compliance.

Pros:

Everything I need is in one system and it is easy to understand once you take the time to learn the system.

Cons:

Setting it up and implementing the system. IT could be much easier. Implementation was not what I initially expected, it wasted a lot of time because it was not useful. You need to work out a way to go through implementation where it is not just about showing you what you can do, you should build in the time to actually set up and build the system.

Consistently Inconsistent

Comments: Overall disappointed with the level of inconsistency at all levels.

Pros:

They have proven to to be a valuable part of our Payroll and HR Business compliance. ADP Comprehensive Services has kept us in compliance. They really look into how you are using the services and help to level up the experience.

Cons:

Their systems don't work well together, I wish it was a little more customizable from the client side, inconsistency in support and extending the customer support time beyond 5PM. We've had settings reversed or access removed without anyone adjusting anything, so there are occasionally some bugs that have to be worked through. Would have liked more guided set-up in some areas. Their training resources/guides can definitely use an upgrade, L&D module is very basic.

Exceeded Expectations

Comments: The Payroll, Reporting and HR services team have provided valuable insights and assistance whether for routine questions or more complex issues helping me make informed decisions.

Pros:

It is User friendly, it streamlines complex HR tasks making payroll process, benefits and reporting a lot easier.

Cons:

The one thing I did not like was that they do not provide IT team come to our location to set up the clocks the assistance was done only via phone and it was time consuming and inconvenient.

ADP System Feedback

Comments: Our system of truth - connects to other business systems, user friendly

Pros:

easy to use variety of modules reporting connects to other business systems

Cons:

none so far - it is a great HRIS system, ADP is a great HRIS tool, we also offer a shared service to a sister company

Great Client Support

Comments: Overall everything is great so far. I like the fact that we are growing and the tools needed to help us sustain our growth are available or becoming available

Pros:

I love the fact that my executive relationship manager keeps in touch with me and always available asking if there is anything she can do assist me and my operations.

Cons:

I would say that overseas customer support can be a challenge sometimes.

ADP Comp Services - SRM

Comments: My overall experience with ADP is good. While it does have its challenges every system does. Overall, it works well for our company.

Pros:

I like the convenience of having everything in one place.

Cons:

I feel like the service team is hit or miss. Sometimes it feels like if you called in three times back-to-back you would get three different answers.

IMI Norgren LLC

Comments: Overall, the service has been good and worth the extra money. As our team has improved and become certified, I am beginning to feel that we have outgrown this product

Pros:

IMI contracted with comp services in 2016. With a small and inexperienced payroll group, we relied on our ADP service team to help us complete payrolls and stay in compliance

Cons:

the service/product is dependent on the talent level of your team. When we have had low talent, things did not go well. when talent gets better our service improves

Always there to help

Comments: Overall experience is a plus and would recommend to others.

Pros:

I really like how there is always someone to help and get things done.

Cons:

Sometimes in some areas it would be nice to be able to just "do it ourselves" instead of having someone need to do it for us.

ADP Comprehsive

Comments: We have had ADP almost 10 years and it has been a positive experience

Pros:

Ease of use for myself and the company CFO/

Cons:

We have had no issues with ADP. When we need assistance the customer service team has been responsive and helpful.

ADP - FR Collaboration

Comments: So far, we are looking forward to working with ADP to get all our employment needs met.

Pros:

Just starting, so far like the functionality of the database

Cons:

Just starting and have not experienced the negative at this point.

Comprehensive Services Tool

Pros:

I like the dedicated support staff that are assigned to us most. They are easily reachable and very knowledgeable.

Cons:

I least liked the implementation team as they were very unreliable before they turned it over to our support staff.

IMH review of ADP

Comments: I am very happy with ADP. I like the ease of use and I am able to reach someone to help me if I need it.

Pros:

I think it is easy to use. Everything seems very streamlined.

Cons:

I don't really have any complaints. If I have an issue or something that I do not know how to do, they are always very helpful over the phone.

Comp Srvcs Review

Comments: Overall, very good experience. We are actually growing and merging so we are going with Next Gen soon and everything will be back with ADP, including time and attendance.

Pros:

ADP does so much for a lot of departments that we don't have to worry about.

Cons:

Making sure our taxes are paid correctly and on time. Registration Services is also lacking in efficiency in getting new States setup.

Great service for all payroll and HR needs for small and large companies alike

Comments: Overall our experience with Comprehensive Services is very good. There is plenty of support and a wealth of information we have access to. Everybody at ADP is working hard to give the support we need and most smaller issues that come up are not disrupting our operation.

Pros:

It offers the full package for Payroll and HR services with almost unlimited options of tailoring to the companies needs. It works well when everything is set up and makes payroll and HR much easier to manage

Cons:

It is sometimes time consuming and a lengthier process to solve problems and find/fix the reasons behind some calculation errors or other issues that randomly appear.

ADP Comprehensive Services Helps Us Succeed

Comments: Very favorable impression from everyone.

Pros:

Having a dedicated service team who goes the extra mile. Also having a relationship manager who can intervene when needed.

Cons:

Comp services is great. No cons now, but we did go through several reps in a short time at first, which was frustrating.

Confidence and Solutions

Comments: My prior ADP Specialist [sensitive content hidden] was phenomenal, she has knowledge in every area to the system, like payroll, benefits, taxes, GL mapping, agency notices search, PQA's, amendments/adjustments, HR solutions.

Pros:

I like the assigned ADP Payroll Specialist that provides solutions and knowledge on the cases.

Cons:

Some cases take longer than normal like taxes issues and sometimes we have to close the case within 5 days.

ADP Comprehensive Services

Comments: Outstanding - many great systems and excellent people to help get it all done. Thank you!

Pros:

The additional assistance by dedicated ADP representatives

Cons:

The Tax service is excellent in many ways for a multi-tax client. However, the items that need to be fixed (frequently as a result of a state making a mistake) just takes too long with the ADP tax service -- need to be more responsive and flexible to get items fixed more timely. -- Again want to stress that the service is there and taxes are paid , but the time to get some items done needs to improve

Services Review

Pros:

1) The benefits dashboard 2) Ability to use Total Absence Management

Cons:

Total Absence Management is not what we hoped it would be. Its not a "total leave management support tool.

Excellent HRIS!!

Pros:

ADPs CS has been a real game changer!!

Cons:

The implementation took longer to finish

Love having options for employees!

Comments: I love that they reach out to me as well and include me in what has taken place with the employee.

Pros:

It makes it easy for employees that have questions to reach out and get precise answers quickly. It is a big help to employees if I am tied up with other tasks by giving them another avenue to seek assistance.

Cons:

I can not think of any down side to the service.

Comp Services Review

Comments: We have had some ups and downs with various tasks that were being requested.

Pros:

Some reps are very helpful and have resolved issues in a timely matter.

Cons:

Being directed from department to department

Quality Product

Pros:

The navigation is fairly simple for different areas needed of HR

Cons:

Custom Reporting is difficult and you must create a ticket in order to receive customer service

Comprehensive Service - Way to go for all Payroll leaders

Pros:

[sensitive content hidden] - Our payroll partner at ADP is very detail and stays on top of all of our issues.

Cons:

Back up for [sensitive content hidden] - when he is out, his back up are not trained properly.

ADP Review

Pros:

The ease of accessibility navigating the site.

Cons:

Lack of and time frame of communication through Bridge.