TUIO Reviews

Tuio has been a fantastic tool to move our school into online payments and invoice management.

Comments: Tuio allowed us to streamline our enrolment and tuition payment processes. We are moving away from handling post-dated cheques to online direct payments. This is both a better user experience for our parents as well as saving time and generating efficiencies in the administration. It really is a Win Win!

Pros:

What I like most about Tuio is that it is built from the ground up as a payment software, instead of an added-on after thought. The system is intuitive and simple to navigate while being powerful on the backend to support our needs. Our parents have had nothing but good things to say about how much they like the system.

Cons:

There are a few features which would be nice to have such as the ability to modify the payment amounts once an invoice has been issued; however, Tuio has been very responsive to suggestions and is continually publishing new features/functionality.

Survey Feedback

Comments: Nice!

Pros:

Its UI/UX and ease of use in general, and the filtering options

Cons:

the fact that i cannot tell how much money we received in our bank deposited per month, unless i download the forms and calculate it somehow myself (it also gives me the perception that tuio wants to hide the fees that it charges parents or us for us not to see)

Hoping it gets better

Comments: The conversion happened fairly simply, and the payment processing has been exceptional, from my perspective. However we also want to use tuio as a student information management system and so far it's lacking. Also the reporting suck so far, but we have been told this will be improved in the next few moths/in 2024.

Pros:

The links to fill out forms, the notifications and payment processing are wonderful. The service is also exceptional (customer service and attentiveness)

Cons:

The reporting. Everything coming in an excel spreadsheet that must be manipulated is time consuming and not optimal

Keeping accounts up to date and transparent!

Comments: TUIO has made administrative processes much easier. In addition to the payment processing options, TUIO has helped to create online registration forms and links. There is an increased level of organization and efficient procedures. The tech support and immediate response when we need help is amazing. Again this has added to the experience.

Pros:

TUIO has made our payment processing procedures so much easier from the Administration end; payments are made easily and are trackable. Families are able to keep their accounts up to date and check their accounts easily. The automated messaging and reminders of withdrawals, missed payments, new charges etc., keeps the client families aware. All payments are traceable and can easily be tracked. The technical support that TUIO provides is wonderful as well. They are easy to reach and respond with solutions that work.

Cons:

I can not comment on this. Anytime there was an issue or help was needed, TUIO responded.

We love TUIO!

Comments: Apart from the initial learning curve (it was my first time using this kind of program) it has been great. We had a manual spreadsheet system prior and TUIO has saved tons of time.

Pros:

The website is quick, easy to use and the customer service is excellent.

Cons:

Our admissions coordinator would like to see more options for wait-listing incoming families.

Overall experience is good but some improvemts are needed

Comments: Overall is good. It is a time-saving but needs some improvements.

Pros:

I like Ease of use and availability of data.

Cons:

TUIO charges which make things difficult to reconcile accounts (revenue & receivables)

TUIO Support is Amazing!

Pros:

The support staff at TUIO is amazing, they are quick and very helpful.

Cons:

The only 2 thing that I would like to see developed is to have a conversation to happen if a stop payment occurs before it happens. Sometimes the student is still enrolled in the program and they do a stop payment and that results in a charge. but if a conversation could occur before that would be better. The second thing that i would highly suggest to be improved is how withdrawals show up on parent's statements. since it is a series of numbers some people don't recognize what the payment is for.

Great Program and Customer Service!

Pros:

TUIO has been great in helping us organize our billing and enrollment! Customer service is always available and so helpful!

Cons:

So far we are happy with everything! I just wish I had more time in my day to further explore everything TUIO has to offer!

GREAT CUSTOMER SERVICE

Pros:

CUSTOMER SERVICE, OPEN TO RECOMMENDATIONS AND IMPROVEMENT IN THE SYSTEM.

Cons:

RESTRICTIONS IN SETTING UP DIFFERENT PROGRAMS AND OPTIONS

TUIO makes admissions management and payment collections a breeze

Comments: Overall great experience with TUIO. Lowest processing fees for any payment processing service for automatic payments that we've found. Love the support and simple UI.

Pros:

Easy to use, lots of functionality, low fees, great support.

Cons:

Some things need approval, which I get. Sometimes things are hard to find, but they are quick to teach you where it is.

Great automated process

Comments: It was a little bumpy to understand the process, setup, and enroll- but once completed it is great to work with.

Pros:

Payment process and automation is great with the ease of reporting and process.

Cons:

A bit pricey with process fees- but a great value overall.

So far so good!

Comments: Pretty streamlined honestly. Any issues or questions I’ve had have been taken care of within 24 hours if not sooner

Pros:

Customization of tuition programs that let you set it and forget it. Does it all automatically month after month!

Cons:

Not much to not like.. just having to learn a new software program always has headaches and growing pains.

Super satisfied with my TUIO's experience!

Comments: I am super happy with TUIO since my schools started working them in 2019. The support team is really reactive and very flexible with my multiple requests, I wouldn't want to change to another program.

Pros:

ease of use and does everything I need, the support team is amazing

Cons:

to have to create the programs every year

Excellent Customer Service and Ease of Use

Comments: We have had a great experience with Tuio. The support that Tuio provides is exceptional. We can rely on [sensitive content hidden]
to answer our questions quickly, and also to provide suggestions to help us get more out of Tuio.

Pros:

Tuio allows us to bill families easily and to keep track of transactions. We have also been able to design our own registration process which meets the needs of our school.

Cons:

A feature that can be improved, is to allow parents to make payments before the due date. Also the ability to download and print forms from Tuio would be helpful.

Satisfactory

Pros:

That we do not need to 'collect' money, your platform does that for us

Cons:

That when payments don't go through or aren't approved there isn't a way to ensure we receive those monies

Thankful for Tuio

Comments: I have been pleased with Tuio and would recommend it to schools who are looking for an online Tuition management system.

Pros:

We are a very small school that can't afford much extra but Tuio has been affordable for us and also very useful in managing our tuition payments. I no longer have to deal with checks or cash payment but there is a place to take care of that if it happens.

Cons:

It can be a little overwhelming as one is onboarding but the team is great to answer questions. There are still things I don't quite know how to do such as run reports but it doesn't keep me from using Tuio.

Excellent Customer Service

Comments: Awesome!

Pros:

I was new to TUIO and had to start from scratch. [sensitive content hidden] was there from the beginning. He took the time, many meetings to show me how TUIO worked. He always answers emails almost immediately. He is always patient, kind and easy to work with. I never had such customer service in all my years in the administrative field.

Cons:

It would be nice if you guys did payroll. It would be nice if TUIO had more options in the reports.

Ease of use and transition.

Comments: Overall experience has been great and smooth.

Pros:

Integrations has been great ! Ease of use to check if parent has paid.

Cons:

I haven't found anything yet that I don't like.

I'd do it again

Pros:

I love the reports and projects. I also love the way discounts can be manipulated.

Cons:

I think Tuio could be more user friendly, better onboarding, and less cumbersome for clients with more than one child.

TUIO Changed My Life

Comments: TUIO has saved me countless hours on accounting and now I have more free time to hang out with the kiddos - which is what I love to do! I also love that TUIO doesn't cost me an arm and a leg - I am a small business and the cost of the software was a big factor for me. TUIO charges me $1.50 per invoice processed (this can be passed on to the person paying the invoice if you choose). TUIO charges my families $0 if they pay via checking account and standard credit card fees if they pay via credit card. After using TUIO for nearly a year, I feel this is an exceptional value. I highly recommend!!

Pros:

TUIO has changed my life! I have a small after school child care business and I also offer summer camps. Previous to TUIO, I was emailing an invoice every month and families were submitting payment via Venmo. I was spending many hours a month on invoicing and was tracking everything manually for end of year reporting. I recently expanded my child care business and I needed a simple way to set up monthly invoicing with an auto pay option for my enrolled families. TUIO has been the perfect solution. The software is easy to use, offers intuitive enrollment set up and there are many reports that you can pull for more detailed data analysis. With TUIO, I enroll a family one time in my program and set up their payment plan for the year. The system sends an email to the parent to set up their payment information that authorizes all invoices for the year. Every month when the payment is processed, it is automatically deposited into my business account and the parents receive an email receipt. TUIO is so easy to use for this purpose. I can't say enough good things about it!

Cons:

TUIO is an accounting system for childcare services. It doesn't have all the extra bells and whistles of check in/out, messaging services and in depth student profiles that some software has. I didn't want or need those extra features for an after school program -- TUIO does exactly what I was looking for. Setting up new "Program" can be tricky. I have only done it twice - once for the school year enrollment and once for summer camp enrollment. Since I don't do it often, I set up a video chat with TUIO customer service and they have helped me both times. TUIO customer service is AMAZING by the way. They are responsive and available.

Tuio has been a game changer!

Comments: Love it!

Pros:

I love how easy it is to enroll a new student and set their payment plans up. I no longer have to chase families who may be running behind with their monthly tuition.

Cons:

No cons that I can think of at this time

TUIO helps save time

Comments: We are happy we have moved from a manual system to TUIO it saves us time

Pros:

TUIO helps save time and it has helped us streamline our payments management

Cons:

We are unable to process credit cards if a parent is at the center and wants to make a payment. The system has not been updated to add our EIN number to the invoices which is necessary for tax credits for parents. Also when we enter student details TUIO only generates invoice with one parent name so if the other parent wants to get a FSA credit from work they are unable to do so and we have to give them a manual invoice. Group messaging is not possible yet

Great customer service

Comments: It has been okay. It was really difficult getting everything set up and then we ran into this problem, but [sensitive content hidden]
has been wonderful throughout the process.

Pros:

I work with [sensitive content hidden] , and he is amazing at being responsive and helping clean up the mess left from the other person we had.

Cons:

I am frustrated that all my families got under-billed and are now having to pay this money back. It does not look good for the school.

Great program for small OR large schools/academies

Pros:

Once set up the product is extremely easy to use.

Cons:

First look the program was confusing, but TUIO staff did an excellent job of training us and suproting us along the weay.

Time saver

Pros:

Quick to set up and easy to use. The support team was very accessible and extremely helpful in explaining the product!

Cons:

We had to wait a few extra days during the first month of use while we ironed out the kinks