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About ZIWO

Cloud Contact Center Software deployed instantly. Full API based. CRM plugins. Connect real or virtual agents.

Learn more about ZIWO

Pros:

Fast creation of the account. More users we have, users are given a discounted rate.

Cons:

I don't like that it does not run in the background. It logs you off if screen goes off.

ZIWO ratings

Average score

Ease of Use
4.6
Customer Service
4.7
Features
4.6
Value for Money
4.6

Likelihood to recommend

9.0/10

ZIWO has an overall rating of 4.7 out 5 stars based on 84 user reviews on Capterra.

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Filter reviews (84)

Ibrahim
Ibrahim
Customer Service Agent in UK
Verified LinkedIn User
Hospitality, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Ziwo is making my work experience easier and funnier

5.0 2 years ago

Pros:

The user-friendly interface and the easy way of using it

Cons:

Extracting the call record and redesigning the layoutt

ASWAT Telecom & Media Response

last year

Thanks so much for sharing your positive experience with us Ibrahim, we're using your feedback to make some important improvements.

Abdelrahman
Contact center Manager in Egypt
Banking, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

SCB Contact Center

4.0 2 weeks ago New

Pros:

- The friendly user Interface. - High-quality Functions. - Ease of setup. - Being customizable. - Support, knowledgebase, and documentation. - I love how it is integrable

Cons:

- no middle-level user privilege between admin and user. - Add a news & updates scrollbar to the live dashboard that can be managed by the account admins to deliver urgent announcements to all agents immediately. - as it should be helpful for remote work I hope to see a feature that the agent can notify supervisors (admins) that he/she needs help. - Supervisor can't make calls in case of escalations follow-up.

Daphne Gayle
Sales Manager in United Arab Emirates
Electrical/Electronic Manufacturing, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Contact Center Solution

3.0 2 years ago

Comments: Neutral

Pros:

Fast creation of the account. More users we have, users are given a discounted rate.

Cons:

Customer Support is not okay. Long time in responses, no answers.

ASWAT Telecom & Media Response

last year

Hello Daphne! Thank you for the nice words and for letting us know about your experiences. Your feedback helps us do better! We are taking this matter very seriously and hope to resolve it promptly and accurately. Cheers!

Vinci
On Demand Grocery Associate in United Arab Emirates
Food & Beverages, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Ziwo is great

5.0 3 months ago

Pros:

itnis very easy to use and can track calls at real time, east to back track recent conversations

Cons:

intl numbers usually do not function correctly

Raed
Country Manager in Lebanon
Computer Software, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Thanks ZIWO team

5.0 3 weeks ago New

Pros:

it's easy interface, can track our call center agents as well as flexible to access.

Cons:

we have been waiting the time to launch the mobile App, I think will be perfect.

Rizwan
Insurance advisor in United Arab Emirates
Telecommunications, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

ZIWO the best

5.0 3 weeks ago New

Comments: It so far so good having great experience with ZIWO so far

Pros:

The calling is so accurate and efficient without distortion. Easy to convey the message

Cons:

All is good just try to get the appearance in more dashing way so it looks more charming

Muhannad
Sales Manager in Lebanon
Computer Software, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

The best calling application to work on

4.0 3 weeks ago New

Pros:

what I like the most is that I can record my calls to remind me of what have been agreed with the customer and use it later on

Cons:

nothing to add here actually, since all in all is good

Fatima
Customer Service Rep in United Arab Emirates
Professional Training & Coaching, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

ziwo

5.0 2 weeks ago New

Comments: it was extraordinary and easy., it good and easy to use and helpful, needs to add chat between users and email access templates.

Pros:

it good and easy to use and helpful, needs to add chat between users and email access templates.

Cons:

it good and easy to use and helpful, needs to add chat between users and email access templates.

Rakesh
assistant sales consultant in India
Insurance Software, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Service from Ziwo

5.0 3 weeks ago New

Comments: It was great as it gives me freedom to connect with more people

Pros:

With the help of Ziwo we can call to any of the country across our globe

Cons:

Sometimes it gets stuck and there is a delay in call while conversating with the other person

Malak
Contact center agent in Saudi Arabia
Consumer Services, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Malak

5.0 3 weeks ago New

Comments: My experience with Zeo was very wonderful

Pros:

Speed, sharpness and clarity of sound .

Cons:

The sound of the phone ringing is annoying to the ear.

Janine
Client Services Manager in United Arab Emirates
Food & Beverages, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

online calling feature for your needs! work from home and all you name it!

4.0 3 years ago

Comments: the online calling has been helpful for us to cater with our agents in order to cover all calls that is being received on our side, there is no need to get a separate line for each agent, just one line to support it. all in all, we enjoyed the service, the customer service and the team assistance on us has been superb!

Pros:

in line with this pandemic, the roaming calling feature has been a helpful option for us to be able to work even at home. this has helped us to keep the business running while maintaining support for our customers.

Cons:

not sure if its because of our system, but i wish we can have the feature to save the number of customers, either label them from which category or department

ASWAT Telecom & Media Response

3 years ago

Thanks Janine. Appreciate it

Ahlam
Customer Service Representative in Saudi Arabia
Medical Practice, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

I recommended this software

5.0 3 years ago

Pros:

I like the variety of services that the software included such as , showing the number of callers before answering the call.

Cons:

Sometimes I didn't understand the behavior of the system because it shows that calls are answered even when the system is closed

ASWAT Telecom & Media Response

3 years ago

Thank you so much Ahlam!

Chris
Sales Manager in United Arab Emirates
Management Consulting, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Great System

5.0 2 years ago

Comments: Great and easy system to use, very straight forward and helpful for all round business use

Pros:

very easy system to use for all business needs.

Cons:

No mobile phone application, would be helpful for when out of office on the road

ASWAT Telecom & Media Response

last year

Thank you, Chris! We here at ZIWO have made customer satisfaction our top priority, and your suggestions are highly appreciated!

Alaa
OM/CS manager in Saudi Arabia
Retail, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Providing excellent CS

5.0 3 years ago

Pros:

Easy to use Full of needed details Excellent analytical reports provided Excellent team monitoring KPI

Cons:

APP has some glitches and not working properly Transfer calls to another agent through Browser version is not available Reports dashboards need to be more clear and personalize

ASWAT Telecom & Media Response

3 years ago

Thanks Alaa

amna
Customer Service in United Arab Emirates
Consumer Goods, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Review

5.0 2 years ago

Pros:

Easy options to change status, Redialing option beside a dialed number.

Cons:

fact that it logs you in on available as soon as you log in. Got in trouble for accidently opening it and not logging off

ASWAT Telecom & Media Response

last year

Thanks for your trust, Amna! We're thankful for amazing customers like you. We have made some changes based on your amazing feedback. Thanks a lot!

Clayton
Customer Service Agent in United Arab Emirates
Food & Beverages, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Good features

5.0 4 years ago

Comments: Great.

Pros:

Easy to use. Voice is clear and crisp. Very User friendly.

Cons:

Sometimes it echoes and there is a time gap.

ASWAT Telecom & Media Response

4 years ago

That is great ! Thank you

Anthony
Anthony
Retention specialist in Lebanon
Verified LinkedIn User
Consumer Services, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Greatest work experience with Ziwo

5.0 last year

Pros:

Its ease of use is wonderful, keeps track of all your calls, as well as call recordings in a very well organized manner.

Cons:

It needs a high internet speed, which I think it's normal.

Noorul
Noorul
ICT Manager in United Arab Emirates
Verified LinkedIn User
Outsourcing/Offshoring, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Ziwo is the best option for your quick call center needs

4.0 2 years ago

Pros:

Ziwo has great features that help you to manage all your Inbound, Manual and Automatic Outbound and Telephony needs. You can add new DID´s, get analytics, call recording and all the information you need to run the effective call center.

Cons:

Everything is great. Needs improvement on reporting with easy user interface and standard data required for call center.

ASWAT Telecom & Media Response

last year

Thanks for the positive feedback, Noorul! We are so grateful for your kind words, and we will do our best to meet your expectations!

Ahmad
IT Manager in Saudi Arabia
Food & Beverages, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Good

4.0 3 years ago

Pros:

Support Quick response where needed. Salute to that

Cons:

More features and more roles across the software

ASWAT Telecom & Media Response

3 years ago

Thanks Ahmad!

Muhammad
Customer support analyst in India
Airlines/Aviation, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Excellent Software for call

5.0 2 years ago

Comments: It is easy to track and check the call recording. As working in customer support it is very helpful.

Pros:

Easy to track over activities and user friendly

Cons:

After attending the call the hold, mute, and transfer page would get minimized

ASWAT Telecom & Media Response

last year

Thank you Muhammad so much for sharing your positive feedback about our software from a customer support point of view!! Our team is extremely happy to hear that their work has paid off! Your feedback is highly appreciated, Thank you again!

Diendéré
Social media manager in Burkina Faso
Marketing & Advertising, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Ziwo

5.0 12 months ago

Pros:

This software has several telephone communication features and it is easy to use and has a good interface

Cons:

No dramback I like this software and it helps me in my professional and personal activities

Verified Reviewer
Verified LinkedIn User
Banking, 10,000+ Employees
Used the Software for: 1-5 months
Reviewer Source

ZIWO review

5.0 3 months ago

Pros:

Easy to use, easy to setup and easy to fix any problems

Cons:

Could have better guide for users to checkout to be able to use the tool

Verified Reviewer
Verified LinkedIn User
Food & Beverages, 501–1,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Nice software

5.0 2 years ago

Comments: Good so far

Pros:

Easy to use and not very complex, the software is straightforward

Cons:

One in a while it's hard to transfer but overall it is simple

ASWAT Telecom & Media Response

last year

Thanks so much for your thoughtful and detailed review. This is incredibly helpful! We have made some improvements on call transfer options, we hope you like them! Thanks again, cheers!

Steven
Senior Software Engineer in Egypt
Insurance Software, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Awesome Software

5.0 4 years ago

Pros:

The idea of being able to call anyone from anywhere is the most amazing. The dashboard also is easy to understand.

Cons:

That we can't change access from agent to another role and vise versa. Need to delete and re-create with another role.

ASWAT Telecom & Media Response

4 years ago

Thanks Steven. Appreciate it

Lowbert
Insurance Advisor in United Arab Emirates
Insurance Software, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

Ziwo is a useful tool for those employees working from home

5.0 3 years ago

Pros:

It is convenient to use. It is very useful since I am working from home and we do not have a landline.

Cons:

The call got dropped every 30 minutes. i hope they can fix this issue.

ASWAT Telecom & Media Response

3 years ago

Appreciate your kind words !