ZIWO Reviews

Ziwo is making my work experience easier and funnier

Pros:

The user-friendly interface and the easy way of using it

Cons:

Extracting the call record and redesigning the layoutt

SCB Contact Center

Pros:

- The friendly user Interface. - High-quality Functions. - Ease of setup. - Being customizable. - Support, knowledgebase, and documentation. - I love how it is integrable

Cons:

- no middle-level user privilege between admin and user. - Add a news & updates scrollbar to the live dashboard that can be managed by the account admins to deliver urgent announcements to all agents immediately. - as it should be helpful for remote work I hope to see a feature that the agent can notify supervisors (admins) that he/she needs help. - Supervisor can't make calls in case of escalations follow-up.

Contact Center Solution

Comments: Neutral

Pros:

Fast creation of the account. More users we have, users are given a discounted rate.

Cons:

Customer Support is not okay. Long time in responses, no answers.

Ziwo is great

Pros:

itnis very easy to use and can track calls at real time, east to back track recent conversations

Cons:

intl numbers usually do not function correctly

Thanks ZIWO team

Pros:

it's easy interface, can track our call center agents as well as flexible to access.

Cons:

we have been waiting the time to launch the mobile App, I think will be perfect.

ZIWO the best

Comments: It so far so good having great experience with ZIWO so far

Pros:

The calling is so accurate and efficient without distortion. Easy to convey the message

Cons:

All is good just try to get the appearance in more dashing way so it looks more charming

The best calling application to work on

Pros:

what I like the most is that I can record my calls to remind me of what have been agreed with the customer and use it later on

Cons:

nothing to add here actually, since all in all is good

ziwo

Comments: it was extraordinary and easy., it good and easy to use and helpful, needs to add chat between users and email access templates.

Pros:

it good and easy to use and helpful, needs to add chat between users and email access templates.

Cons:

it good and easy to use and helpful, needs to add chat between users and email access templates.

Service from Ziwo

Comments: It was great as it gives me freedom to connect with more people

Pros:

With the help of Ziwo we can call to any of the country across our globe

Cons:

Sometimes it gets stuck and there is a delay in call while conversating with the other person

Malak

Comments: My experience with Zeo was very wonderful

Pros:

Speed, sharpness and clarity of sound .

Cons:

The sound of the phone ringing is annoying to the ear.

online calling feature for your needs! work from home and all you name it!

Comments: the online calling has been helpful for us to cater with our agents in order to cover all calls that is being received on our side, there is no need to get a separate line for each agent, just one line to support it. all in all, we enjoyed the service, the customer service and the team assistance on us has been superb!

Pros:

in line with this pandemic, the roaming calling feature has been a helpful option for us to be able to work even at home. this has helped us to keep the business running while maintaining support for our customers.

Cons:

not sure if its because of our system, but i wish we can have the feature to save the number of customers, either label them from which category or department

I recommended this software

Pros:

I like the variety of services that the software included such as , showing the number of callers before answering the call.

Cons:

Sometimes I didn't understand the behavior of the system because it shows that calls are answered even when the system is closed

Great System

Comments: Great and easy system to use, very straight forward and helpful for all round business use

Pros:

very easy system to use for all business needs.

Cons:

No mobile phone application, would be helpful for when out of office on the road

Providing excellent CS

Pros:

Easy to use Full of needed details Excellent analytical reports provided Excellent team monitoring KPI

Cons:

APP has some glitches and not working properly Transfer calls to another agent through Browser version is not available Reports dashboards need to be more clear and personalize

Review

Pros:

Easy options to change status, Redialing option beside a dialed number.

Cons:

fact that it logs you in on available as soon as you log in. Got in trouble for accidently opening it and not logging off

Good features

Comments: Great.

Pros:

Easy to use. Voice is clear and crisp. Very User friendly.

Cons:

Sometimes it echoes and there is a time gap.

Greatest work experience with Ziwo

Pros:

Its ease of use is wonderful, keeps track of all your calls, as well as call recordings in a very well organized manner.

Cons:

It needs a high internet speed, which I think it's normal.

Ziwo is the best option for your quick call center needs

Pros:

Ziwo has great features that help you to manage all your Inbound, Manual and Automatic Outbound and Telephony needs. You can add new DID´s, get analytics, call recording and all the information you need to run the effective call center.

Cons:

Everything is great. Needs improvement on reporting with easy user interface and standard data required for call center.

Good

Pros:

Support Quick response where needed. Salute to that

Cons:

More features and more roles across the software

Excellent Software for call

Comments: It is easy to track and check the call recording. As working in customer support it is very helpful.

Pros:

Easy to track over activities and user friendly

Cons:

After attending the call the hold, mute, and transfer page would get minimized

Ziwo

Pros:

This software has several telephone communication features and it is easy to use and has a good interface

Cons:

No dramback I like this software and it helps me in my professional and personal activities

ZIWO review

Pros:

Easy to use, easy to setup and easy to fix any problems

Cons:

Could have better guide for users to checkout to be able to use the tool

Nice software

Comments: Good so far

Pros:

Easy to use and not very complex, the software is straightforward

Cons:

One in a while it's hard to transfer but overall it is simple

Awesome Software

Pros:

The idea of being able to call anyone from anywhere is the most amazing. The dashboard also is easy to understand.

Cons:

That we can't change access from agent to another role and vise versa. Need to delete and re-create with another role.

Ziwo is a useful tool for those employees working from home

Pros:

It is convenient to use. It is very useful since I am working from home and we do not have a landline.

Cons:

The call got dropped every 30 minutes. i hope they can fix this issue.