ZIWO Reviews

Ziwo is making my work experience easier and funnier

Pros:

The user-friendly interface and the easy way of using it

Cons:

Extracting the call record and redesigning the layoutt

Many features that allowed us to Improve our team's productivity!!

Comments: We discovered many features that became really essential to our daily workflow, that includes IVR, Call Tracking, CDR, and Call Whispering. Also, the reporting part is very precise! We can follow our team's performance and improve day after day!

Pros:

ZIWO provides us with all the features necessary for telephone communications with clients and colleagues!

Cons:

I cant think of anything, its very helpful and we rely on it in our daily tasks

Alternatives Considered: Zoho CRM and Zoho Desk

Reasons for Choosing ZIWO: ZIWO integration with Zoho provides us with multiple features that are necessary for our business.

Switched From: CallGear

Contact Center Solution

Comments: Neutral

Pros:

Fast creation of the account. More users we have, users are given a discounted rate.

Cons:

Customer Support is not okay. Long time in responses, no answers.

ZIWO review

Comments: We are using ZIWO to make and receive calls from Saudi Arabia while we are stationed in Jordan.

Pros:

Having a mobile app for admins. Easy GUI. Great customer support.

Cons:

The reporting panel could use some improvements. It would be better to be able to send the call record as a link.

Alternatives Considered: Ameyo

Reasons for Choosing ZIWO: The vendor had many techynical issues, and the support was not good.

Switched From: Genesys Cloud CX

Reasons for Switching to ZIWO: Better sales team Better price Solid product

Call recording saved us!

Pros:

We use call recording as an aid to dispute resolution. We can check what was agreed and use the information to resolve any issue with the clients. Its a simple and easy solution.

Cons:

Nothing to mention, however, an updated mobile version would be great!

Alternatives Considered: Aircall

Reasons for Switching to ZIWO: They provided us with multiple custom features and the sound quality was much better.

ZIWO is great and recommendable

Pros:

The phone call feature is clear, seamless, easy to understand and the calls are clear

Cons:

They need to include the smoke break and short break features

Great connection

Comments: It was a good way to communicate with the POCs.

Pros:

Easy connect to the POCs. It is very clear and fast.

Cons:

All about it. Ziwo is a good program that make your work easier.

Amazing work

Comments: An amazing way to call and communicate with colleagues and customers.
Great app and waiting to see the next update

Pros:

Easy to handle, Easy to track calls, Not too complex regarding the break and other agents availability

Cons:

Need a little improvement, latest update was a great update

Amazing software

Comments: Perfect software

Pros:

User friendly reports and customer service

Cons:

After the last update there is no issues with the software

Greatest work experience with Ziwo

Pros:

Its ease of use is wonderful, keeps track of all your calls, as well as call recordings in a very well organized manner.

Cons:

It needs a high internet speed, which I think it's normal.

Review

Comments: Amazing solution with best support team hats off to [SENSITIVE CONTENT HIDDEN] who always supports us even on weekends

Pros:

Easy Integration, easy to use, agents, find it easy to use

Cons:

It was a smooth Integration, didnt face any issue

Why ZIWO ?

Comments: Exceptional

Pros:

- Friendly customer service and willing to help you as much as could. They will call you and check that everything is up and running with you. - Support is 24/7. - The trial period is 14 days in which you can test all the features of the service unconditionally and without any commitments. - The service is the best in the market as it has some specific features which rival service providers don’t offer such as offering a dedicated channel for calls in order. - Ziwo is the only provider in market is the only service provider in market that can deactivate Call Waiting service which other big companies in the market cannot offer because it’s built-in in their system. - The voice quality is amazing. - The system is responding perfectly with my company’s IVR system. - The system to not receive any other calls if there is already an ongoing call. - Many features like call recording, call reports and monitoring. - I would recommend Ziwo to any business or any freelancer doing work over the phone. - Uptime is all the time technically.

Cons:

Nothing . It's the best in market much better than the rivals from my experience and testing.

My feedback for using ZIWO

Comments: ZIWO been a great help, since my profession is to connect with people all over the world, I never faced any disconnection or networking errors while dialing internationally.

Pros:

I have been using ZIWO since two years now, And I don't think I have used any software fastest and easiest than ZIWO.

Cons:

I think ZIWO should have a feature where we can select which country we can dial on, without the country code.

Great Product

Comments: I use this daiy to track and record my calls both outgoing and incoming - I can listen back to calls, assess my work and learn to be more efficient. Great system

Pros:

Easy to self monitor and self improve - great to listen back to sales calls and identify key areas for improvement - easy to check sales strategy etc

Cons:

Would be great to be able to search for a call by the phone number as well as by the date and time of the call - currently this is the only way to search and is not perfect

ZIWO

Comments: we are able to assist our customers effectively and in a timely manner.

Pros:

- The software is modern and user friendly. - l like the Live dashboard feature as it allows us to do real-time monitoring of the team that is logged in. - the ability to track all the calls that are recorded easily.

Cons:

nothing at the moment, the software is easy to use.

online calling feature for your needs! work from home and all you name it!

Comments: the online calling has been helpful for us to cater with our agents in order to cover all calls that is being received on our side, there is no need to get a separate line for each agent, just one line to support it. all in all, we enjoyed the service, the customer service and the team assistance on us has been superb!

Pros:

in line with this pandemic, the roaming calling feature has been a helpful option for us to be able to work even at home. this has helped us to keep the business running while maintaining support for our customers.

Cons:

not sure if its because of our system, but i wish we can have the feature to save the number of customers, either label them from which category or department

Amazing software

Comments: amazing experience, if i opened my own company, ill definitely use ZIWO

Pros:

easy to use, can make international calls, record calls

Cons:

nothing so far, the software is amazing, but some keyboard features could be helpful

Requires little enhancements

Comments: Support has to be enhanced more

Pros:

Easy to maintain and to administrate. in general the quality is very good.

Cons:

some enhancements can be added to facilitate the configuration process in the system, for example, export the call results, show the media ID which would help while configuring the IVR plans ..etc.

I recommended this software

Pros:

I like the variety of services that the software included such as , showing the number of callers before answering the call.

Cons:

Sometimes I didn't understand the behavior of the system because it shows that calls are answered even when the system is closed

Great product

Pros:

Easy to deploy and to adopt, ziwo allowed us to seamlessly allow our agents to work from home when covid hit us.. Ziwo supports integration with the most popular ticketing system which is great! They have a really responsive and professional customers support team which can cater to you need almost instantaneously.

Cons:

The UI is a bit clunky, but it's not a dealbreaker And ziwo plug in with freshdesk does not support recording call recording while creating ticket using the template

Cold calling agent

Comments: Awesome really value for the money, in-spite what you spent for the software difference view but post paid how the team make you feel and service makes big difference on the business

Pros:

This software is heart of my working, this provide me empowered my work, it is fast, easy, very supportive in case of trouble

Cons:

I am addicted to it, this will just doesn't hang any of the time.

Great System

Comments: Great and easy system to use, very straight forward and helpful for all round business use

Pros:

very easy system to use for all business needs.

Cons:

No mobile phone application, would be helpful for when out of office on the road

User friendly

Pros:

I find it Ziwo very user friendly. It works fast, easy to use, helps me to do multi tasking, voice is loud & clear, Connects very fast, features are very use full and really help me lot in my business. I will highly recommend this product to use!

Cons:

There is nothing which I don't like about Ziwo.

Calls time

Comments: Excellent

Pros:

Modern and easy to use. Anyone can take benefits form it.

Cons:

It should have captures in different languages.

Providing excellent CS

Pros:

Easy to use Full of needed details Excellent analytical reports provided Excellent team monitoring KPI

Cons:

APP has some glitches and not working properly Transfer calls to another agent through Browser version is not available Reports dashboards need to be more clear and personalize