Average Ratings

  • Overall
    4.6 /5
  • Ease of Use
    4.5 /5
  • Customer Service
    4.6 /5

About ZIWO

Cloud Contact Center Software deployed instantly.
Full API based. CRM plugins. Connect real or
virtual agents.

Learn more about ZIWO

Showing 25 reviews of 33

Hyder R.
Insurance advisor
Insurance, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support
    4 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 29/02/2020

"Cold calling agent"

Comments: Awesome really value for the money, in-spite what you spent for the software difference view but post paid how the team make you feel and service makes big difference on the business

Pros: This software is heart of my working, this provide me empowered my work, it is fast, easy, very supportive in case of trouble

Cons: I am addicted to it, this will just doesn't hang any of the time.

Vendor Response

by ASWAT Telecom & Media on 03/03/2020

Thanks a lot Hyder

  • Reviewer Source 
  • Reviewed on 29/02/2020
Ali A.
Customer Care Representative
Food & Beverages, 5,001-10,000 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 21/02/2020

"Very efficent"

Pros: Hold features, warm transfers and seeing the call history in detail.

Cons: How it lags under heavy load and the hotlines (7 Digits) in Kuwait does not connect.

Vendor Response

by ASWAT Telecom & Media on 26/02/2020

Really Appreciate your kind words. Thank you

  • Reviewer Source 
  • Reviewed on 21/02/2020
Alfie F.
Real Estate Broker
Real Estate, 501-1,000 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 21/10/2020

"User Friendly"

Pros: Easy to Use
Does not take long to learn
Quick to load
Immediate access to call recordings
Easy to access all necessary stats
Bug and issue free to date

Cons: Does not show the number on an incoming call so cannot confirm client details
Cuts out the internet on home server

Vendor Response

by ASWAT Telecom & Media on 22/10/2020

Thanks for your feedback Alfie

  • Reviewer Source 
  • Reviewed on 21/10/2020
Samaan M.
General Manager
Marketing & Advertising, 11-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 17/05/2020

"Amazing customers support"

Comments: Awesome so far

Pros: Easy to use , easy platform, clear voice

Cons: Their technical support is amazing, they followed up with the issue and they founded and changed my hosting.

Vendor Response

by ASWAT Telecom & Media on 28/05/2020

Thank you Samaan. We appreciate your kind words for Ziwo !

  • Reviewer Source 
  • Reviewed on 17/05/2020
Verified Reviewer
Customer service supervisor
Apparel & Fashion, 201-500 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 20/02/2020

"Amazing software"

Comments: Perfect software

Pros: User friendly reports and customer service

Cons: After the last update there is no issues with the software

Vendor Response

by ASWAT Telecom & Media on 24/02/2020

Thanks you so much

  • Reviewer Source 
  • Reviewed on 20/02/2020
Morad J.
Head of Operations
Automotive, 11-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    3 /5
  • Customer Support
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 28/05/2020

"ZIWO review"

Comments: We are using ZIWO to make and receive calls from Saudi Arabia while we are stationed in Jordan.

Pros: Having a mobile app for admins.
Easy GUI.
Great customer support.

Cons: The reporting panel could use some improvements. It would be better to be able to send the call record as a link.

Vendor Response

by ASWAT Telecom & Media on 03/06/2020

We are glad you enjoy our features at Ziwo !! Thanks for your kind words.

  • Reviewer Source 
  • Reviewed on 28/05/2020
Alaa W.
OM/CS manager
Retail, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 23/11/2020

"Providing excellent CS"

Pros: Easy to use
Full of needed details
Excellent analytical reports provided
Excellent team monitoring KPI

Cons: APP has some glitches and not working properly
Transfer calls to another agent through Browser version is not available
Reports dashboards need to be more clear and personalize

Vendor Response

by ASWAT Telecom & Media on 08/12/2020

Thanks Alaa

  • Reviewer Source 
  • Reviewed on 23/11/2020
Yazan A.
IT Business Analyst
Retail, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    2 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 30/03/2020

"Requires little enhancements"

Comments: Support has to be enhanced more

Pros: Easy to maintain and to administrate. in general the quality is very good.

Cons: some enhancements can be added to facilitate the configuration process in the system, for example, export the call results, show the media ID which would help while configuring the IVR plans ..etc.

Vendor Response

by ASWAT Telecom & Media on 07/04/2020

Thank You Yazan !

  • Reviewer Source 
  • Reviewed on 30/03/2020
Sunil J.
Senior Residential Consultant
Real Estate, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 27/01/2020

"User friendly"

Pros: I find it Ziwo very user friendly. It works fast, easy to use, helps me to do multi tasking, voice is loud & clear, Connects very fast, features are very use full and really help me lot in my business. I will highly recommend this product to use!

Cons: There is nothing which I don't like about Ziwo.

Vendor Response

by ASWAT Telecom & Media on 29/01/2020

Thanks Sunil from Team Ziwo !

  • Reviewer Source 
  • Reviewed on 27/01/2020
Bhavesh K.
insurance advisor
Insurance, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 18/03/2020

"easy to use , simple and efficient"

Pros: This software is so good , efficient and simple to use .

Cons: not really . all is alright with this software

Vendor Response

by ASWAT Telecom & Media on 23/03/2020

Thanks a lot Bhavesh. Appreciate it!

  • Reviewer Source 
  • Reviewed on 18/03/2020
Lowbert A.
Insurance Advisor
Insurance, 201-500 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 13/08/2020

"Ziwo is a useful tool for those employees working from home"

Pros: It is convenient to use. It is very useful since I am working from home and we do not have a landline.

Cons: The call got dropped every 30 minutes. i hope they can fix this issue.

Vendor Response

by ASWAT Telecom & Media on 07/09/2020

Appreciate your kind words !

  • Reviewer Source 
  • Reviewed on 13/08/2020
Joydeep B.
Senior Business Development Analyst
Information Technology & Services, 10,000+ Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 29/10/2020

"Best solution for a calling software"

Pros: Quality of the software is the best in the market.

Cons: Integration with other apps should be available

Vendor Response

by ASWAT Telecom & Media on 10/11/2020

Thanks for your kind words Joydeep

  • Reviewer Source 
  • Reviewed on 29/10/2020
Menna S.
CSR
Internet, 51-200 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 23/10/2020

"User friendly"

Comments: Great

Pros: It’s not complicated at all, very user friendly

Cons: Auto logouts, it really affects the business

Vendor Response

by ASWAT Telecom & Media on 26/10/2020

Thx a lot!

  • Reviewer Source 
  • Reviewed on 23/10/2020
Khalid L.
Research Analyst
Insurance, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 27/12/2020

"Review"

Comments: Amazing solution with best support team hats off to [SENSITIVE CONTENT HIDDEN] who always supports us even on weekends

Pros: Easy Integration, easy to use, agents, find it easy to use

Cons: It was a smooth Integration, didnt face any issue

Vendor Response

by ASWAT Telecom & Media on 04/01/2021

Thanks khalid for your kind words

  • Reviewer Source 
  • Reviewed on 27/12/2020
Munyaradzi S.
Shift Lead - Customer Care
Food & Beverages, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 29/10/2020

"ZIWO"

Comments: we are able to assist our customers effectively and in a timely manner.

Pros: - The software is modern and user friendly.
- l like the Live dashboard feature as it allows us to do real-time monitoring of the team that is logged in.
- the ability to track all the calls that are recorded easily.

Cons: nothing at the moment, the software is easy to use.

Vendor Response

by ASWAT Telecom & Media on 01/11/2020

Thank you so much for your kind words !

  • Reviewer Source 
  • Reviewed on 29/10/2020
Emmanuel E.
Customer Service Supervisor
Food & Beverages, 1,001-5,000 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 06/04/2020

"Overall Performance"

Comments: 100% astounding!

Pros: It was very helpful as I can always check and do my Manpower Analysis without working on it manually. It will just give you buttons to click and wolah! You will see daily, weekly and monthly report even yearly report as well. Awesome!

Cons: You should also work on including ACW on it. But still good job for the Team.

Vendor Response

by ASWAT Telecom & Media on 13/04/2020

Thanks Emmanuel ! Appreciate your kind words

  • Reviewer Source 
  • Reviewed on 06/04/2020
Pawan B.
Residential Consultant
Real Estate, 201-500 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 30/03/2020

"User friendly"

Comments: Good

Pros: it's multiple features is quite impressive

Cons: it sometimes get hanged and has to be refreshed

Vendor Response

by ASWAT Telecom & Media on 07/04/2020

Appreciate your words Pawan!

  • Reviewer Source 
  • Reviewed on 30/03/2020
Abdallah A.
Marketing manager
Food Production, 51-200 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 18/11/2020

"It is convenient for us."

Comments: Satisfied so far and will add a new agent.

Pros: Overall control of our phone calls and employees. The ability to revise and make a better version of our work.

Cons: nothing in general but wish to pay less even that it's price is fare.

Vendor Response

by ASWAT Telecom & Media on 22/11/2020

Thanks so much Abdallah!

  • Reviewer Source 
  • Reviewed on 18/11/2020
Camilla B.
Property consultant
Real Estate, 201-500 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 30/03/2020

"Best tool for sales professional"

Pros: It has a very Easy login
Very Stable connection

Cons: Sometime password is troublesome but overall it’s great

Vendor Response

by ASWAT Telecom & Media on 07/04/2020

Thanks for your lovely words Camilla

  • Reviewer Source 
  • Reviewed on 30/03/2020
Vrushabh C.
Customer
Transportation/Trucking/Railroad, 51-200 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 01/12/2020

"Great product"

Pros: Easy to deploy and to adopt, ziwo allowed us to seamlessly allow our agents to work from home when covid hit us.. Ziwo supports integration with the most popular ticketing system which is great! They have a really responsive and professional customers support team which can cater to you need almost instantaneously.

Cons: The UI is a bit clunky, but it's not a dealbreaker
And ziwo plug in with freshdesk does not support recording call recording while creating ticket using the template

Vendor Response

by ASWAT Telecom & Media on 08/12/2020

Thanks Vrushabh. Appreciate it

  • Reviewer Source 
  • Reviewed on 01/12/2020
Rayan N.
CS expert
Consumer Services, 1,001-5,000 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 24/10/2020

"Ziwo app"

Pros: easy to use ,followed by the administrators to keep it improved

Cons: nothing , I wish if I can use it in personal calls as well
if it can be used to dial numbers all over the world not only inside UAE

Vendor Response

by ASWAT Telecom & Media on 27/10/2020

Thanks Rayan. Appreciate your kind words

  • Reviewer Source 
  • Reviewed on 24/10/2020
Clayton F.
Customer Service Agent
Food & Beverages, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 28/02/2020

"Good features"

Comments: Great.

Pros: Easy to use. Voice is clear and crisp. Very User friendly.

Cons: Sometimes it echoes and there is a time gap.

Vendor Response

by ASWAT Telecom & Media on 23/03/2020

That is great ! Thank you

  • Reviewer Source 
  • Reviewed on 28/02/2020
Ahmad Y.
IT Manager
Food & Beverages, 201-500 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    3 /5
  • Customer Support
    4 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Reviewed on 15/11/2020

"Good"

Pros: Support Quick response where needed. Salute to that

Cons: More features and more roles across the software

Vendor Response

by ASWAT Telecom & Media on 22/11/2020

Thanks Ahmad!

  • Reviewer Source 
  • Reviewed on 15/11/2020
Sharmaine -.
ASM
Food & Beverages, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    2 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 25/02/2020

"Accessibility!"

Pros: The ease of use and accessibility of the software is great

Cons: There's a usual bug which technically ruins the operations, otherwise all good

Vendor Response

by ASWAT Telecom & Media on 27/02/2020

Thanks a lot. We really appreciate it

  • Reviewer Source 
  • Reviewed on 25/02/2020
Verified Reviewer
Customer Care Specialist
Information Technology & Services, 51-200 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 30/03/2020

"ZIWO ASWAT"

Comments: It is the best platform that was made to make calls, I like it so much. It works through any network.

Pros: I can use anytime, anywhere, and by anyhow. It is so easy.

Cons: Sometimes the difficulty when trying to login.

Vendor Response

by ASWAT Telecom & Media on 31/03/2020

Appreciate it. Thanks

  • Reviewer Source 
  • Reviewed on 30/03/2020