ZIWO Reviews

"Cold calling agent"

Comments: Awesome really value for the money, in-spite what you spent for the software difference view but post paid how the team make you feel and service makes big difference on the business

Pros: This software is heart of my working, this provide me empowered my work, it is fast, easy, very supportive in case of trouble

Cons: I am addicted to it, this will just doesn't hang any of the time.

"Very efficent"

Pros: Hold features, warm transfers and seeing the call history in detail.

Cons: How it lags under heavy load and the hotlines (7 Digits) in Kuwait does not connect.

"User Friendly"

Pros: Easy to Use
Does not take long to learn
Quick to load
Immediate access to call recordings
Easy to access all necessary stats
Bug and issue free to date

Cons: Does not show the number on an incoming call so cannot confirm client details
Cuts out the internet on home server

"Amazing customers support"

Comments: Awesome so far

Pros: Easy to use , easy platform, clear voice

Cons: Their technical support is amazing, they followed up with the issue and they founded and changed my hosting.

"Amazing software"

Comments: Perfect software

Pros: User friendly reports and customer service

Cons: After the last update there is no issues with the software

"ZIWO review"

Comments: We are using ZIWO to make and receive calls from Saudi Arabia while we are stationed in Jordan.

Pros: Having a mobile app for admins.
Easy GUI.
Great customer support.

Cons: The reporting panel could use some improvements. It would be better to be able to send the call record as a link.

"Providing excellent CS"

Pros: Easy to use
Full of needed details
Excellent analytical reports provided
Excellent team monitoring KPI

Cons: APP has some glitches and not working properly
Transfer calls to another agent through Browser version is not available
Reports dashboards need to be more clear and personalize

"Requires little enhancements"

Comments: Support has to be enhanced more

Pros: Easy to maintain and to administrate. in general the quality is very good.

Cons: some enhancements can be added to facilitate the configuration process in the system, for example, export the call results, show the media ID which would help while configuring the IVR plans ..etc.

"User friendly"

Pros: I find it Ziwo very user friendly. It works fast, easy to use, helps me to do multi tasking, voice is loud & clear, Connects very fast, features are very use full and really help me lot in my business. I will highly recommend this product to use!

Cons: There is nothing which I don't like about Ziwo.

"easy to use , simple and efficient"

Pros: This software is so good , efficient and simple to use .

Cons: not really . all is alright with this software

"Ziwo is a useful tool for those employees working from home"

Pros: It is convenient to use. It is very useful since I am working from home and we do not have a landline.

Cons: The call got dropped every 30 minutes. i hope they can fix this issue.

"Best solution for a calling software"

Pros: Quality of the software is the best in the market.

Cons: Integration with other apps should be available

"User friendly"

Comments: Great

Pros: It’s not complicated at all, very user friendly

Cons: Auto logouts, it really affects the business

"Review"

Comments: Amazing solution with best support team hats off to [SENSITIVE CONTENT HIDDEN] who always supports us even on weekends

Pros: Easy Integration, easy to use, agents, find it easy to use

Cons: It was a smooth Integration, didnt face any issue

"ZIWO"

Comments: we are able to assist our customers effectively and in a timely manner.

Pros: - The software is modern and user friendly.
- l like the Live dashboard feature as it allows us to do real-time monitoring of the team that is logged in.
- the ability to track all the calls that are recorded easily.

Cons: nothing at the moment, the software is easy to use.

"Overall Performance"

Comments: 100% astounding!

Pros: It was very helpful as I can always check and do my Manpower Analysis without working on it manually. It will just give you buttons to click and wolah! You will see daily, weekly and monthly report even yearly report as well. Awesome!

Cons: You should also work on including ACW on it. But still good job for the Team.

"User friendly"

Comments: Good

Pros: it's multiple features is quite impressive

Cons: it sometimes get hanged and has to be refreshed

"It is convenient for us."

Comments: Satisfied so far and will add a new agent.

Pros: Overall control of our phone calls and employees. The ability to revise and make a better version of our work.

Cons: nothing in general but wish to pay less even that it's price is fare.

"Best tool for sales professional"

Pros: It has a very Easy login
Very Stable connection

Cons: Sometime password is troublesome but overall it’s great

"Great product"

Pros: Easy to deploy and to adopt, ziwo allowed us to seamlessly allow our agents to work from home when covid hit us.. Ziwo supports integration with the most popular ticketing system which is great! They have a really responsive and professional customers support team which can cater to you need almost instantaneously.

Cons: The UI is a bit clunky, but it's not a dealbreaker
And ziwo plug in with freshdesk does not support recording call recording while creating ticket using the template

"Ziwo app"

Pros: easy to use ,followed by the administrators to keep it improved

Cons: nothing , I wish if I can use it in personal calls as well
if it can be used to dial numbers all over the world not only inside UAE

"Good features"

Comments: Great.

Pros: Easy to use. Voice is clear and crisp. Very User friendly.

Cons: Sometimes it echoes and there is a time gap.

"Good"

Pros: Support Quick response where needed. Salute to that

Cons: More features and more roles across the software

"Accessibility!"

Pros: The ease of use and accessibility of the software is great

Cons: There's a usual bug which technically ruins the operations, otherwise all good

"ZIWO ASWAT"

Comments: It is the best platform that was made to make calls, I like it so much. It works through any network.

Pros: I can use anytime, anywhere, and by anyhow. It is so easy.

Cons: Sometimes the difficulty when trying to login.