--- description: Get detailed information about HelpWire usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpWire Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Remote Support Software](/directory/30928/remote-support/software) > [HelpWire](/software/169762/helpwire) # HelpWire Canonical: https://www.capterra.ae/software/169762/helpwire Page: 1 / 4\ Next: [Next page](https://www.capterra.ae/software/169762/helpwire?page=2) > HelpWire — a simple service for instant remote support. Control remote computers to fix IT issues fast, anytime, and anywhere. > > Verdict: Rated **4.9/5** by 79 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses HelpWire? Small and Medium-sized Businesses Small Business Owner IT Support Companies Help Desk Support Teams Managed Service Providers Technology Consultants IT Managers System Administrators ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 79 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support Software | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Eltima Software - **Location**: Frankfurt, Germany - **Founded**: 2001 ## Commercial Context - **Starting Price**: $0.00 - **Pricing model**: Other (Free version available) - **Pricing Details**: Contact Eltima Software for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise) - **Supported Languages**: English - **Available Countries**: United States ## Features - Chat/Messaging - Diagnostic Tools - File Sharing Software - Real-Time Chat - Remote Access/Control - Reporting/Analytics - Screen Sharing Software - Troubleshooting - Unattended Access ## Support Options - Email/Help Desk - Knowledge Base Software - Chat ## Category - [Remote Support Software](https://www.capterra.ae/directory/30928/remote-support/software) ## Alternatives 1. [Zoho Assist](https://www.capterra.ae/software/181775/zoho-assist) — 4.7/5 (1374 reviews) 2. [TeamViewer ONE](https://www.capterra.ae/software/122252/teamviewer) — 4.6/5 (11620 reviews) 3. [AnyDesk](https://www.capterra.ae/software/149595/anydesk) — 4.6/5 (1781 reviews) 4. [Slack](https://www.capterra.ae/software/135003/slack) — 4.7/5 (24046 reviews) 5. [Iperius Remote](https://www.capterra.ae/software/219280/iperius-remote) — 4.3/5 (227 reviews) ## Reviews ### "Probably the best free remote access app" — 5.0/5 > **Darko** | *28 November 2025* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: I like seamless remote desktop experience and copy/paste functionality, reliability, and the fact it is free to use. Easy login with Gmail. > > **Cons**: Updates interrupting the work. Sometimes it logs me out when I don't expect. Other than that I see no cons. ----- ### "Best Free/Low-Cost Remote Desktop Solution" — 5.0/5 > **Verified Reviewer** | *12 February 2026* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: HelpWire is easy to use as an operator and more importantly, it is easy for my clients to use. As a small business, a remote connection software that is highly capable, easy to use, and affordable is very valuable. > > **Cons**: As an early product, HelpWire has occasional stability issues and I would like to be able to hear my client's audio remotely. > > Helpwire is excellent for my small business. The program is easy to pick-up, installation for my team is easy, and the MFA authentication on my operator account helps me and my team feel secure. Unattended access ability is awesome. ----- ### "All the help you need is Helpwire\!" — 5.0/5 > **Chetna** | *24 July 2024* | Research | Recommendation rating: 6.0/10 > > **Pros**: Well its is really easy and flexible to use helpwire . Along with flexibility its remote technology is very effiecient which makes it perfect in this work from home era as you can literally access the software from any location. > > **Cons**: I dont find any such cons in the application however everything has few loopholes but to best of my knowledge i have had a great experience with helpwire. > > Overall helpwire as it name suggests has proved very useful for me. It just makes working very flexible and its remote technology is likewise very efficient and smooth. It has a lot of enhanced features and comes user freindly for the mac as well as window users as well\! And its zero configuration to start a session as well as user oreinted solution is a plus pro\! ----- ### "An excellent way to provide remote support" — 5.0/5 > **Paul** | *22 January 2026* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Free, works well. Ideal way to provide remove access/support to a PC or Mac. Helpful support. Works well when controlling a remote two-screen computer - easy to flick between them. I like the fact you can do a file transfers just by dragging a file between windows on the remote and local computers. I also lime the timed log it displays (and keeps) of the session and significant events. Vital for charging. > > **Cons**: Couldn't get "Grant admin access" to work at remote end - just starting the remote end with "Run as administrator" works just as well though. > > Used to use (and paid for) Teamviewer. Helpwire is much better, and free. I use it a fair bit, and have emailed the team in the early days, generally been very impressed. ----- ### "Absolutely Brilliant" — 5.0/5 > **Jean** | *4 December 2025* | Computer Networking | Recommendation rating: 10.0/10 > > **Pros**: All my clients, grouped together - always accessible even after hours when I need to do maintenance. Optional unattended access makes life a breaze after hours. > > **Cons**: Absolutely nothing, cannot hate on such an amazing product. Effective, reliable and completely blasts any other remote support software out of the water. > > Having worked on a whole bunch of other remote support software, from solarwinds dameware to anydesk and teamviewer, vnc viewer and the like, I have never had the joy I am having with Helpwire. ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.ae/software/169762/helpwire?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/169762/helpwire) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data