--- description: Get detailed information about Smile.io usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Smile.io Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Customer Loyalty Software](/directory/10031/customer-loyalty/software) > [Smile.io](/software/169446/smile-io) # Smile.io Canonical: https://www.capterra.ae/software/169446/smile-io Page: 1 / 4\ Next: [Next page](https://www.capterra.ae/software/169446/smile-io?page=2) > Smile.io is the leading loyalty platform built for scaling and enterprise commerce brands on Shopify Plus. > > Verdict: Rated **4.9/5** by 67 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Smile.io? Ecommerce brands on Shopify and BigCommerce, that want to start turning their one-time customers into loyal brand advocates that come back again and again. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 67 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support Software | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Smile.io - **Founded**: 2012 ## Commercial Context - **Starting Price**: $199.00 - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Pricing Details**: Free to install: Up to 200 monthly orders Essential ($15): Up to 500 monthly orders Standard ($79): Up to 1,000 monthly orders Growth ($199): Includes 2,500 monthly orders, then $20 per additional 100 orders Plus ($999): Includes 7,500 monthly orders, then $5 per additional 100 orders - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Brazilian Portuguese, Chinese, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Italian, Japanese, Norwegian, Polish, Romanian, Spanish, Swedish, Traditional Chinese, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana and 175 more ## Features - Customer Activity Tracking - Customizable Templates - Dashboard Software - Email Marketing Software - Incentive Management - Loyalty Program - Membership Management Software - Multi-Channel Marketing - Performance Metrics - Reporting/Analytics - Rewards Management - Social Promotion - Third-Party Integrations ## Integrations (21 total) - Campaign Monitor by Marigold - Dotdigital - Glew - Gorgias - Hive.co - HubSpot CRM - Judge.me - Klaviyo - Loox - Mailchimp - Okendo - Omnisend - Privy - REVIEWS.io - Re:amaze ... and 6 more integrations ## Support Options - Email/Help Desk - Knowledge Base Software - 24/7 (Live rep) - Chat ## Category - [Customer Loyalty Software](https://www.capterra.ae/directory/10031/customer-loyalty/software) ## Related Categories - [Customer Loyalty Software](https://www.capterra.ae/directory/10031/customer-loyalty/software) - [Customer Experience Software](https://www.capterra.ae/directory/30671/customer-experience/software) - [Referral Software](https://www.capterra.ae/directory/30681/referral/software) ## Alternatives 1. [Guusto](https://www.capterra.ae/software/186209/guusto) — 4.9/5 (3441 reviews) 2. [Kangaroo](https://www.capterra.ae/software/149363/kangaroo-rewards) — 4.9/5 (248 reviews) 3. [RepeatMD](https://www.capterra.ae/software/1049073/repeatmd) — 4.4/5 (190 reviews) 4. [Tremendous](https://www.capterra.ae/software/197141/tremendous-rewards) — 4.8/5 (456 reviews) 5. [Referrizer](https://www.capterra.ae/software/144990/referral-marketing-automation) — 4.8/5 (196 reviews) ## Reviews ### "A great loyalty app with amazing people behind it." — 5.0/5 > **Tom** | *21 January 2026* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: Originally it was ease of setup that drew us to smile. However I have to say that the best thing about this app is the customer service. It is always a delight to deal with their staff. > > **Cons**: I really can't say what I like least because I have not identified any issues with the platform or limitations. I suppose some more in depth reporting would be helpful. > > Signed up on Smile over 15 years ago. Have sampled all kinds of other loyalty apps over the years and nothing came close to smile in terms of price and functionality. The experiences I've had with their support team has made me a client for life. ----- ### "Rewards Make Happy Customers" — 5.0/5 > **Tova** | *1 January 2026* | Cosmetics | Recommendation rating: 10.0/10 > > **Pros**: Smile.io integrates well with my Shopify store. They make it easy for customers to redeem rewards online or in person. > > **Cons**: It’s a bit clunky when using search for customers. If you choose the wrong name you have to re-type the name instead of simply going back. It would also be nice to be able to merge customers within the app. > > It’s been great. Customers really like collecting and redeeming coins. Making the switch from a subscription offering to Smile.io was the right move to make for my business. ----- ### "Makes Rewards Easy" — 4.0/5 > **Jenna** | *2 March 2026* | Apparel & Fashion | Recommendation rating: 8.0/10 > > **Pros**: Everything feels so easy to make updates, which I am so grateful for\! It's user-friendly so our team can go in and make changes as needed. > > **Cons**: I've found that Smile will make changes to their program often without warning. We've experienced issues when updates were made to our POS system, and it took us off guard. > > Overall, they've been great\! I'm grateful for the customer service team as well because they have been quick to respond. ----- ### "Smile for your rewards\!" — 5.0/5 > **Cesars** | *21 January 2026* | Retail | Recommendation rating: 7.0/10 > > **Pros**: Customer service is amazing and very responsive. The product is one of the best in the loyalty space and it’s easy to use, customize, and manage for customers. > > **Cons**: The main downside is the pricing. As your store grows and you need more features, the cost increases quickly and can become expensive for smaller businesses. > > Overall, Smile.io is a very good app with great support and strong features for building customer loyalty. It works well, but it can get expensive depending on your needs. ----- ### "Customer satisfaction" — 5.0/5 > **Verified Reviewer** | *27 February 2026* | Retail | Recommendation rating: 10.0/10 > > **Pros**: The system is easy to use, allowing our team to manage tasks efficiently with a smooth learning curve. The Gift Cards and Review Feedback features help attract customers and improve satisfaction, while the Campaign Marketing tools support targeted promotions. Overall, the platform effectively supports business growth and operational efficiency. > > **Cons**: Limited customization and functionality, with room to improve in terms of features and flexibility.. > > Our experience with this platform has been very positive overall. The Customer Support team is responsive, helpful, and always available to assist whenever needed, making the onboarding and daily operations smooth. ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.ae/software/169446/smile-io?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/169446/smile-io) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Structured Data