--- description: Get detailed information about HotelFriend usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HotelFriend Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Hospitality Property Management Software](/directory/20031/hospitality-property-management/software) > [HotelFriend](/software/169263/hotelfriend) # HotelFriend Canonical: https://www.capterra.ae/software/169263/hotelfriend Page: 1 / 2\ Next: [Next page](https://www.capterra.ae/software/169263/hotelfriend?page=2) > HotelFriend is a hotel management software (PMS) for hospitality businesses. > > Verdict: Rated **4.5/5** by 22 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses HotelFriend? HotelFriend is a hotel management software (PMS) for hospitality businesses that unites property management, booking and channel management, POS, event management, and guest experience tools. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 22 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 4.7/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: HotelFriend - **Location**: Berlin, Germany - **Founded**: 2016 ## Commercial Context - **Starting Price**: €64.00 - **Pricing model**: Other (Free Trial) - **Pricing Details**: Core PMS solutions: from approximately €60 per month, ideal for properties that need essential reservation and front-desk management tools. Flex PMS: from around €125 per month, an all-in-one property management system that connects and streamlines operations across all hotel departments. Signature Ecosystem: Tailored to hoteʼs unique needs.Including Custom Development and an on-site visit. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, German - **Available Countries**: Albania, Algeria, Australia, Austria, Belgium, British Virgin Islands, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Hungary and 27 more ## Features - Booking Management - CRM Software - Calendar Management - Channel Management Software - Contact Database - Contact Management Software - Dynamic Pricing - Employee Management - Front Desk Management - GDS/OTA Integration - Group Reservations - Guest Communications - Guest Experience Management - Housekeeping Management - Inventory Management Software - Invoice Processing - Maintenance Management Software - Marketing Automation Software - Online Booking - Payment Processing Software - Point of Sale (POS) - Promotions Management - Rate Management - Rental Property Management Software - Reporting & Statistics - Reporting/Analytics - Reservations Management - Tax Calculation - Third-Party Integrations ## Integrations (18 total) - Adobe Commerce - Event Temple - Freshdesk - GitHub - Intercom - Invoiced - Mailchimp - Marketo Sales Connect - MySQL - Netlify - Odoo - PayPal - QuickBooks Money - SALTO KS - Shopify ... and 3 more integrations ## Support Options - Email/Help Desk - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Hospitality Property Management Software](https://www.capterra.ae/directory/20031/hospitality-property-management/software) ## Related Categories - [Hospitality Property Management Software](https://www.capterra.ae/directory/20031/hospitality-property-management/software) - [Hotel Channel Management Software](https://www.capterra.ae/directory/31615/hotel-channel-management/software) - [Vacation Rental Software](https://www.capterra.ae/directory/30616/vacation-rental/software) - [Billing and Invoicing Software](https://www.capterra.ae/directory/30015/billing-and-invoicing/software) - [Reservation & Online Booking Software](https://www.capterra.ae/directory/20032/reservations/software) ## Alternatives 1. 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Customer support has also been responsive and helpful whenever we needed assistance or clarification. > > **Cons**: There are only minor areas that could be improved. Some advanced features take a bit of time to fully understand at first, especially for new users. However, these are small points and do not affect the overall performance or reliability of the software. > > Overall, HotelFriend has been an excellent solution for managing hotel operation efficiently. It is reliable, user friendly, and well suited for hotels looking for modern PMS that simplifies daily task. The benefit clearly outweigh the mirror limitations, and it has positively impacted our workflow and guest management. ----- ### "Best PMS with Channel Manager ever\!" — 5.0/5 > **Anshul** | *27 January 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: We are very happy with HotelFriend. The system is easy-to-learn, reliable, and fits our daily operations perfectly. We especially appreciate the Channel Manager - it saves us a lot of time and keeps all our bookings perfectly in sync, with the opportunity of chatting with clients from one platform, without switching among all the OTAs. For our 56-room hotel, switching to HotelFriend was a great decision. The transition was smooth, and the team has been supportive throughout. We can confidently recommend HotelFriend to other hoteliers. > > **Cons**: The system is intuitive and user-friendly. But you have to pay extra for employees training if needed. ----- ### "good software" — 5.0/5 > **Natasha** | *29 April 2025* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: easy to book a hotel room and its affordable and easy to use > > **Cons**: i have no problem with it everything is fine. there no issuess ----- ### "Software and Hardware from One Hand. That Makes Implementation Very Fast\!" — 5.0/5 > **Verified Reviewer** | *27 September 2024* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: HotelFriend’s PMS really helped us cut down on operating costs. A lot of tasks that used to eat up time are now automated, and we don’t need as many extra hands on deck. > > **Cons**: The ticket support doesn’t work on weekends, which can be a pain if something goes wrong. And if you want premium support, it’s gonna cost you—it’s not cheap. > > From installation to onboarding, the way HotelFriend integrates their own hardware with their software is smooth as can be. You don’t have to chase down different vendors. We were up and running quicker than I expected, which was a huge win for our team. ----- ### "Great for booking hotels\!\!" — 4.0/5 > **Nathaniel** | *26 February 2025* | Construction Software | Recommendation rating: 9.0/10 > > **Pros**: How easy it is to find and book hotels all over the US. > > **Cons**: i have no complaints about this software. > > Overal a good experience. I didnt see a downside. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.ae/software/169263/hotelfriend?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/169263/hotelfriend) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data