Clover Reviews

Clover Review

Comments: Clover is very easy to use, doesn't take much space and it makes paying for merchandise and services fast and easy.

Pros:

It's very easy to use, and I love how it accepts so many kinds of credit cards and forms of payments!

Cons:

I don't like how sometimes it will take a few tries to read a card, which can make customers desperate and annoyed.

No integrity - from 5 stars to 1 star

Comments: I joined CloverConnect in 2022 and was excited to use their services. I had a decent experience up until Jan 2024 when I was charged an annual "security fee" of $215. When I received the payment notification email (that I receive monthly when they collect their fees), I was shocked at the amount and called customer service. They informed me that there was an announcement about this upcoming fee in my November 2023 statement. I never knew I got a statement let alone how to find it in my dashboard. They told me how to find it and sure enough, in a small print paragraph, there was information about this change. I asked why I wasn't emailed about this - emailing an announcement about a change is standard procedure. No response. Despite talking to multiple agents and a manager about how, at the minimum, I should have been notified via email of this change, CloverConnect said it was my responsibility to look at my statements each month. My response is that I don't need to look at the statement when I'm receiving emails on each transaction and an email about the monthly fees taken. CloverConnect would not refund the $215. I asked for my Merchant agreement multiple times - never got one sent to me. I scoured their websites for information on this annual fee - it is not documented anywhere. I emailed Support asking for info - no response. Meanwhile, I was receiving emails from other Businesses I work with notifying me of their updated Terms, etc. I just received another one today which reminded me that I wanted to write this review! CloverConnect made a poor decision and lost a (previously) happy customer. They exhibit zero communication with their merchants, zero ability to resolve conflict, and most importantly, they lack integrity. I chose to cancel them (and lose the $215) because I cannot be in Business with a company that doesn't have integrity, doesn't communicate major decisions that affect me (their merchant), and places the blame on me for not reading my monthly statement.

Pros:

Ease of set-up and use, monthly fees, and it integrated with Book Like A Boss booking software.

Cons:

Support was a bit slow to respond to issues. CloverConnect does not communicate via email regarding important changes that affect the merchants. CloverConnect lacks integrity.

Wouldn't suggest clover

Comments: Terrible and the customer service is not great.

Pros:

I did not like anything about clover and wouldn't suggest it to anyone.

Cons:

Customer service and the communication was terrible always. The machines were always loosing power and shutting off regardless of being charged. Had to get that fixed twice. They switched my business name on file and my clients thought there was fraud with their transactions. That never got resolved before leaving. They never apologized for the mistake on their end. I had to call consistently telling them I sent the cancellation form as I was getting emails everyday to cancel when I had sent it out 4 times. Finally called and admitted they received it but hadn't gotten back to me. I'm also passed my 5 year contract and they harass to pay $500 .

Clover is sometimes lucky

Pros:

It's pretty easy to use and makes processing payments pretty seamless

Cons:

Can be a little glitchy at times and I have had to turn away customers because it wouldn't work.

We needed an upgrade from QBM.

Comments: We love the web-based back office. Checking sales from my phone and being able to check orders in real-time has been the best management tool.

Pros:

Plug and pay. Clover really is, "plug and pay" we were able to start using it as soon as the machines arrived. We also were able to get a replacement register drawer quickly when one just stopped working.

Cons:

Our menu was not completely programmed when the machines were sent this was a bit of a hassle. After some back and forth we were somewhat satisfied with the items programmed and we could take it from there.

My Clover Review & Experience

Pros:

I liked the POS system however it has a learning curve. After playing around with it for a couple weeks I was able to better navigate the device. It was a very easy setup.

Cons:

Not what I thought it was going to be like. I was not informed of the additional charges and App Store fee. It was difficult to integrate online booking and salon management with this system. I ultimately had to change. I think it is a wonderful system for maybe a restaurant or other type of business not for salons or spas - in my opinion.

Great payment processing device

Comments: Clover payment system has been really great for our spa. Really easy to run transactions, reports or refunds. The customer service has been knowledgeable and super friendly when we have had any issues.

Pros:

It’s is super easy to take and track transactions. Has report capabilities And many functions. It is super easy to use. I have two different clover devices for different providers and they are all great.

Cons:

The software itself is wonderful. The only issue I have is with the flex portable device on/off button. It is on the side and client constantly hit the button when they are picking up to sign for a transaction. The button should be on back underneath where it can’t be accidentally touched.

The crash of Clover

Comments: I’m a month pass our warranty and because of their crash I end up having to pay over $300 to replace a piece of equipment

Pros:

A piece of equipment failed because of their crash and unable to use the system basically out of business until it is fixed and I had to pay for it. It’s been over a week already looks like another week.

Cons:

Very unreliable I had a business you better have a back up system like Square and an iPad and a cash register

Easy to Use and Competitive Rates

Comments: Overall, the product is simple enough to use that I am not worried about any of our contracted therapists messing up the process and avoiding taking payments.

Pros:

What I like most about Clover is that it can be downloaded on any smart device as app and has an easy to use card chip reader. Our agency wanted a chip reader for extra customer security and Clover offered that option.

Cons:

I like least about the software is that is does not capture customer information as simple as their first and last name, but simply has a text box for a description. Our agency uses the device for customer copays for therapy appointments and in the text box I am forced to put the customers last name in order to reconcile payments later.

Clover: Not as reliable as before the switch.

Comments: They've nearly put us out of business due to the migration from payeezy to clover. The most frustrating part was the fact that the representatives from clover acted like it's just par for the course and that we should just accept it.

Pros:

Our bank migrated from Payeezy to Clover. The migration was easy and was done without our input.

Cons:

Our bank migrated from Payeezy to Clover. The migration did not migrate all of the previously existing credit cards into the clover account causing over half of our recurring payments to fail the next month.

Overpriced, poor customer service

Comments: I wouldn't recommend Clover to any business owner. We tested it out for about a month and are not able to access reports that we need - they disappeared with no notice - and the customer service is horrific. They just keep sending me links to their website, but not helping get the reports. And they are really rude. The reason we decided against Clover is because every little thing you need as a business owner is additional money - to get it to talk to any of your accounting software, to have a mailing list, etc.- and it just doesn't do what you need. You can't have tax included in your price, only add on to it. You can't give a 100% discount on a ticket without it charging tax on the original cost (who charges tax on $0.00?). The iPhone app to see reporting for what's happening when you're away from your business is incredibly clunky. Overall it's a terrible user experience. There are loads of better options out there.

Pros:

Honestly, we really didn't like anything about Clover from the start - we hoped we would get used to it + like it, but it's pretty terrible.

Cons:

Inability to include tax with the price, poor UX on the mobile dashboard app, terrible customer service, third-party apps to connect to accounting software are expensive and don't always deliver, high price for low value.

Clover is Cumbersome and You Need Third Party Paid Apps to do Basic Functionality

Comments: Want to have a seamless point of sale software and this was not it. The approval process was difficult and extensive just to find out they are out of stock of their hardware so I am charged the manual entry rate versus the keyed in rate even thought they are out of stock of Clover Go until and undetermined time.

Pros:

I like the Clover Gos swipe and cost per transaction option but it is out of stock for months. I like the dashboard.

Cons:

Wanted to import products from another system and tried to match the template provided by Clover to import and never got it in. Plus size of file is limited to 10MB which for the effort I could have keyed in the few items quickly to get to the file limit size. Customer support was painful to interact with and not helpful.

No support, at all.

Comments: Terrible. 25% of the time iy works great....but the 75% it runs terribly. And if I choose to call them about a problem, I will be on the phone for a hour or longer, every time!

Pros:

It looks modern, but it doesn't function like they said it will.

Cons:

Deleting whole orders. Combining tables without approval. Running credit cards for the whole order, it chooses to run for half or some random total...but not what it says! Beyond frustrated with this pos.

Easy, simple and effective

Comments: Very positive. It's ease of use makes it suitable for every demographic and It integrates well with our other systems like Shopify and Shopventory.

Pros:

Since this system uses android OS so it follows a familiar mobile OS layout. The system is extremely easy to use. I repeat, EXTREMELY easy to use. So easy that the boomers in our company did find it too difficult to learn. It's large buttons and integrated barcode scanner makes transactions quick and smooth. It integrates with most common applications such as Quickbooks & Shopify. The option to search for products by typing the name is extremely useful. As one of our owners put it, "It's pretty hard to make a mistake on it, even for a caveman like me."

Cons:

It's certainly not as advanced as other point of sales systems I've used in the past. Sometimes simple commands are buried in sub folders. For example, if you want to delete an entire order, you are required to push three dots at the top of the order, then select the "delete order" option from a list of commands. While simple is steps, the lack of clarity when while locating the the action can slow you down when you are busy. A massive con is the that it does not natively support variable priced items by weight. In order to add this as an option, we're required to pay an extra $10 a month. Something that has also been massively disappointing is that you can not increase the price of an item during the sale. If an item is at a fixed priced, you can not increase the price, you can only reduce the price or provide an item discount. This is a disadvantage if you don't necessarily need an item to be a variable priced item, of if an item is priced incorrectly. It forces you to use the open item option.

Not for Retailers

Comments: The problems come with the back office.
The inventory system is basic to say the least, items sold at the till do decrease the totals, but all purchase quatities have to be done manually, you cannot set min and max stock levels, or re-order levels with the bundled system, so re-orders have to have a physical stock check, I am still trying to work out how this saves me time and money.
Clover relies heavily on thrid party APPs, which they absolve themselves of all responsibility in their T's & C's. These Apps are expensive
(The Shopventory APP is £40 Pm +VAT)
The E-Commerce integration does not work.
The Magento integration is for Magento 1m which was made obsolete in June 2018, and is no longer supported.
The Shopify integration does not work either, and for me failed at the first hurdle, (I have now been waiting 14 days for a fix).
I purchased a barcode reader they recommended, not even their support staff could get it to work, I was promised a fix, five months ago.
In my opinon this system out of the box is not for retail, unless you want to see your profits dwindle through the purchase of expensive APP's.
The actual helpdesk staff are very helpful, but they can only do so much.
The actual management are a nightmare to deal with.
I first presented some of these issues within 30 days and was promised a fix, five months later I am being told that even though I registered those issues it will cost me over £1500 to get out of a 48 month contract.

Pros:

The till itself is fantastic, it looks ultra sleek and ultra modern, customers love it. And that is about it

Cons:

It was sold to me as a solution to me retail needs it certainly is not

Too Simple without the Addition of Add-Ons

Comments: In our experience, clover has been nothing more than a fancy credit card reader. Our entire company runs through a third party app that manages clover from the other side. The only use clover has become to us is, to accept payment and we are currently looking into changing to a system that better suits our needs.

Pros:

The aesthetic of the hardware fits on par with what is trending. The ability to utilize the barcode scanner is also nice.

Cons:

In order to run our business effectively we had to download so many third party apps to do what we had been doing for 30 years on an outdated system. It felt like a slap in the face as it was a turning point for us to upgrade all the systems only to find it was nearly useless for what we needed it to continue doing for us.

AVOID this company

Comments: AVOID!!! This company is just after to rip you off! I signed up after using online payments only before and was completely clueless. They offered me much better rates compared to the smaller companies which didn't lock you in a contract but seemed worth while. As soon as I signed up, my account manager, [sensitive content hidden], "vanished". Turned out she left the company so I ended up having to call to figure out most things by myself. I wouldn't have minded, but within the first 16 months they put my rates up... I coped with that but then received another letter saying my rates will go up again, so I had enough. I contacted Worldpay and they offered much better rates. So then I contacted Clover to say I was to cancel, they said ok, just send an email with certain details to this and that email. They didn't mention there was any charges for it but I was with them for over over 2 years so assumed giving them the 30 days notice will be enough. A few days later got an email from them saying click on this form to proceed with your account closure - and there they were to charge me £120 for "early termination" and also added an extra £15 for a month lease. I mean wtf?? I called them up to complain and then received an email saying it could take them 8!!! weeks to respond. Now 3 weeks later nothing. I cancelled all my direct debits though so they can't just put random charges on my account. Disgraceful service!

Pros:

Nothing. There is nothing positive about them

Cons:

Charges increase and they are penalise you to wanting to leave.

Easy to implement and maintain - loaded with great features!

Comments: Quick customer service, and a excellent interface, clover make POS a great option.

Pros:

Easy to learn and use, with great ability to track inventory and customers.

Cons:

The clover monthly pricing nearly doubled in the span of a month, backing out cafe into a corner. I’m still frustrated to be paying for the same features with a $50/month increase.

Clover POS is NOT for retail

Comments: We own a boutique where we also offer screen printing and embroidery. The clover system was sold to us as full POS system. Not the case at all. We were all excited to get started with it. It looked modern, cool, and expectations were high. When we tried to ring up our first printing order of more than 100 pieces we found our first issue. The system will not allow sales of items with a quantity of more than 100. Not a good thing when we routinely sale t-shirt orders of more than 100 shirts. We either had to make up multiple skus, which made a receipt look terribly unprofessional or make an invoice on word. Then I wanted to run a report on inventory value. Not possible. You can export a report to excel but good luck with that. My wife and I have both called customer support. We were both told that when enough people complained about the same issue, they may look into a fix. Until then, nothing would change. This was after going through multiple customer service reps who didn't even understand what I was asking for help with. When asked if we could return the 2 POS systems we bought we were literally told "they're yours, you bought them, do what you want with them, you could try selling them on ebay". Needless to say, at this point, POS and Clover have a whole new meaning for us. Definitely not "Point of Sale" or "Lucky Clover". We're currently looking for another option, over a lot of frustration later.

Pros:

It looks nice, fairly easy to use. It's really hard for me to think of much good to say about it. When a POS won't run and inventory value report with totals and won't ring up items with quantities over 100, it's hard to find the Pros.

Cons:

Won't process quantities over 100. Customer service is horrible. Can't run an inventory value report. Customer service is not knowledgeable at all. Seems anything you need is an add on app that cost you more. Did I say Customer service is horrible...

Poor software and a false advertising to pull new customers.

Comments: Fun at first, but slowly becoming the worst experience I have ever had with a POS system.

Pros:

Nice clean design. Lots of promises that weren't met.

Cons:

Their customer service will inform you that they will not give you new terminals despite their failure to operate properly and regardless of their "hassle free exchange policy".Software glitches are abundant and rampant throughout the device. Chase systems although ugly were far more stable and reliable.

A No-brainer to be your perfect POS

Comments: The experience has been easy and helpful. Honestly compared to my last POS my overall stress levels have declined by 99%

Pros:

Easy to set up and use, inventory management works very wells

Cons:

Wish it integrated better with ecommerce platforms such as Shopify & Magento

Ideal POS system for a food truck.

Comments: Overall a very positive experience! Great for foodservice and customer support has been able to quickly resolve issues whenever they came up.

Pros:

The interface is clear, easily navigated and very editable to meet your needs. This has been ideal for our coffee truck that enjoys making custom, often complicated orders.

Cons:

"Waking up" the system is a slow process, often takes us somewhere between 5 to 10 minutes every morning. Most days we have to do a full reboot in order to get things operational.

Very poor service and very confused company, no secure for your money.

Comments: Very frustrating experience, customer service department has no idea what to do, managers say things and never do it.

Pros:

Nothing for comment, poor customer service no one is responding.

Cons:

Nothing to say like them, it was nightmare with this company. Every day have to check bank statement make sure they deposit money and not stealing money.

Great but has limitations

Comments: Overall, it’s been really great. Whenever we have issues, clover is usually able to solve it. Their customer service has been wonderful; they take time to understand issues and make notes for their software engineers when there’s a bug.

Pros:

Easy to use; intuitive layout. The report overview can show sales by-the-hour which is helpful for planning. The add-on apps have been working well; Menufy & the inventory audit are great. The inventory audit add on also has a downloadable app which has significantly streamlined our inventory process. Great customer service-they are able and willing to help fix any issues that come up.

Cons:

The hardware can be glitchy. 2 examples: (1) the station will start clicking buttons randomly and sometimes this can only be stopped by restarting the machine. (2) the biometric finger print sign in will crash about 50% of the time when trying to add new employees. The reports could be more customizable and the filters could be more detailed. It would be nice if the whole thing was able to be customized to fit our unique needs, but for the price it works well enough.

Bad functioning, terrible customer support, too many problems for the price.

Comments: Clover is a mid-range to expensive POS system that is definitely not worth the money. I wish we had stuck with Square that can communicate between both of our locations, share inventory, run a functioning website and has an accessible online dashboard.

Pros:

Somewhat easy to set up, and credit card processing did cut costs from our prior POS system. You pay for the look of the stations, the swivel can only make up for so many problems- in this case I'll be switching back to Square.

Cons:

I've had every problem in the book with this software. I've been shut out and had to factory reset my stations, had all data and inventory erased. I've had to plug in ethernet cables every week because they Wifi is not compatible, and have had to reset admin profiles due to shut out. Me and customer service have had at least 20 calls, and most problems never seem to be resolved in the end. Of course it's not their fault, but there is only the option of getting a call, you can't email, or chat with anyone online, and some poor person in India is trying to figure out what is on your screen when the technology is going wrong.