Zadarma Reviews

"Poor and Unreasonable Customer Service Initially"

Comments: I was able to receive International SMS from Israel cheaply. The account verification process and the support ticket process are cumbersome and wearisome to pursue.

Pros: The Zadarma Projects provides cheap virtual numbers and free SMS reception service on those numbers. After much pushing and continued engagement, I was finally given good customer service.

Cons: Zadarma numbers work on a monthly subscription basis. However, they will block use of certain features of your virtual numbers. This happened to me, creating a situation in which I was paying for a virtual number, but could not use the free SMS reception feature associated with it. For five days, the Zadarma support team refused to extend my subscription length to compensate for the time which they had blocked this desired features of my number. Interaction with the Support Team was extremely frustrating and slow. They would respond to me once in every 24 hour period, and their responses were unhelpful. They repeatedly said no in multiple ways to my requests. Once I gave up perusing the support team for compensation and asked to be referred to management, I was given excellent customer service. Management unblocked the desired feature of my number, and extended my subscription to one month from that day. The blocking of account features has to do with the Zadarma account verification process. They request the uploading of passports or ID cards. I uploaded my ID card on day one, and my passport on day three. Both were rejected. The ID card was rejected on day two for the stated reason that it was not a passport, despite the fact that account documentation requested a passport or ID card. The passport was rejected one day five for the stated reason that the file size was too small, despite the fact that no minimum file size limit was visible to me in my account documentation. It was only after requesting to be referred to management on day five that my account was verified with my uploading any additional documents.

"Support and Implementation Instructions Beyond Poor"

Comments: This may be an extraordinary piece of software but I cannot base my business on a piece of software where the support organization cannot communicate and where the installation/integration instructions cannot be reasonably followed. They need a technical person with good English skills to go through their implementation directions and they have got to have people who can speak English on their support line before I will reconsider this product.

Pros: Nothing. I never got it to work. The instructions and support were unacceptable.

Cons: I consider myself technically competent with over 30 years of PC experience. After 6 hours, one phone call and 3 support chats I gave up trying to integrate this product with Zoho. The phone call was perhaps the most revealing in that the person who called had such poor English language skills that he gave up after two or three attempts to communicate. The chat experiences were no better. Every time I got on chat they referred me to the arcane instructions that I could not figure out.

"Over all good."

Pros: Easy to setup individual extensions, call statistics and charts and call geography. Incoming routes from other providers. Webphone and sms support being able to add to my own website.

Cons: Call routing fiddly to setup, unable to route calls through other providers e.g. forward to [email protected]

"Worst Services Ever"

Comments: Worst Services Ever

Pros: Was easy to use via their app installed in my phone, but they can stop their services anytime

Cons: Never saw such an unprofessional approach form any service provider. - They require a passport as verification proof. - But now after the same has been provided they say it is not required. - When I asked which document is required, the response is "we recommend you to use some other service provider". - I was also not so interested with the services, it is just I shared the number I purchased from Zadarma to all my Client. WILL SUGGEST NOT TO GO WITH THEM, THEY MIGHT HARM YOUR BUSINESS STOPPING THEIR SERVICES AT ANY POINT OF TIME. Ticket ScreenShot: [SENSITIVE CONTENT HIDDEN]

"Can't use services because they can't verify my number"

Pros: -Absolutely nothing. I had one goal, and the system would not allow me to achieve it.

Cons: The goal was to use the product for virtual number. But my actual phone number could not be verified for some reason, and because of that they could not provide me with the service.
The customer support was atrocious, it was like talking to a bot. The initial responses were same as I was getting from the online form. I had asked the operator to say "potatoes" to prove that they were not a bot.

"Best solution for virtual phone systems"

Pros: With Zadarma we got an amazing solution for a very attractive price. It’s seems like there’s nothing their service cannot do.

Cons: You need to get a hang of the website, that might take a day or two

"I soon came to appreciate how this VoIP contributes to efficient & economical business communication"

Pros: Zadarma's range of supported VoIP features provides excellent value. In particular I find that their virtual number deals make sound business sense. By taking virtual numbers, small and medium size firms are able to compete on international markets in a way previously only open to large companies. For example, from my office in the USA I can open and run virtual offices in the UK, India, Russia and many other leading business centers. It saves a small fortune in office, personnel and travel expenses while tapping into growing markets. I also find their free cloud PBX (they also call it a business phone system) brings many benefits to both the employees who communicate through it, and customers who call the firm. Since they can receive calls on a desktop computer, IP phone and smart phone, or forward these calls to mobiles and landlines, those important business calls no longer get missed. In my experience, customers certainly appreciate a positive calling experience. This significantly increases the possibility of that customer placing an order and coming back again to make subsequent orders.
Finally, there is no denying that the cost savings are a big attraction. It is hard for landline service providers to compete when they have to carry the heavy costs of phone cabinet and wiring installations and repair. This VoIP service seems to me to be a much more economical choice without compromising on call quality.

Cons: I had some initial difficulties with the app setup but when I turned to their customer service they provided me with the help I need to quickly complete the setup. The way their app runs down the battery life was also an issue that bothered me. I contacted Zadarma and they reassured me that in the coming new version of their app they have taken care of this problem.

"The service and quality is good, While CS was poor for a while; however lately it was improved"

Comments: easy to use, exception installation and application. moneywise is reasonable

Pros: Software, I mean the App for the I phone is great and easy to use. Softphone on the web is easy to operate, while the general menu is still confusing.

Cons: While App is great , However, the functionality buttons should enlarged. The activation and tune in process is still quite complicated. Recently, during the reinstallation on a new ios device I've spent 30 min myself + another 15 min with a CS. Also, the general menu is too complicated and confusing; the simpler version , like Line2.com for instance is advised. Customer service, especially voice support must be improved.

"Best value for money"

Comments: Quite a positive experience. We needed one system to unite several offices and easily achieved it with Zadarma.

Pros: The price does not depend on the number of users, we are expanding rapidly and appreciate that we do not have to pay extra for each new employee. Very easy to set up, we managed to do everything on our own.

Cons: We had to verify ID for some of the international numbers but it only took 1 day.

"Very easy to use and useful product"

Comments: Overall experience is great, this service is very good value for money

Pros: I use Zadarma PBX for more than a year. It's great and stable product, easy to config, with great prices and very good support service

Cons: There are several technical issues with PBX, such as lack of transfer functions integration with hardware and software phones.

"A fantastic service for small companies"

Pros: Zadarma is a great phone system for small businesses. It's easy to set up lines, extensions and numbers and it's very reliable.

Cons: I tried portability from a UK number but they couldn't port it because the 2 suppliers didn't have a porting agreement.

"Would be perfect if not major issues"

Comments: Could be perfect. Ends up totally wrong.

Pros: Free PBX and multiple options to share lines and API

Cons: Once ported, our incoming calls keep cutting at 30secs. Tech support is unable to solve. Then you discover they have totally stupid pricing based on 10 countries that are totally unrelated and illogic. Calls from any other major coutry is extremely expensive.

"good"

Pros: Less expensive and friendly user. You can connect to the support when you need their assistance. Overall good

Cons: have to inform support once top up added. should have been automatic. Nothing much to say. Overall software is good

"Useless software"

Comments: Scam-like software, don't fall for it

Pros: None, it's doesn't work property, very bad customer support

Cons: Fails all the time, terrible customer support, they take your money and then ask.

"Value for money when you need international roaming"

Comments: Overall I consider this a great service with very useful features.

Pros: It is very easy to get a foreign number if you got your documents right, mostly it is passport.
There after you can easily divert virtual number to local number.

Cons: There were few times I noticed audio lag

"Very good Software and easy to use!"

Comments: very good experience, we didn't have any problems everything works smoothly.

Pros: Very good software works perfectly in Mexico.
Customer Support is great in different languages.

Cons: The ID checking process takes around 24 hours, so one has to consider the time.

"Easy to-use VOIP solution to your business"

Pros: Simple integration with top CRM systems Great value for money compared to competitors

Cons: Free Zadarma CRM is limitted Small difficulties with the initial set-up and resolved quickly

"Great reliable service!"

Pros: This is great service which allows us to get phone numbers in multiple countries. Quality and reliability is great. We monitor all of our phone numbers and Zadarma numbers consistently show 4+ MOS scores

Cons: We are primarily using this as a SIP trunk and it required customer support to get this configured. Customer support was great though.

"I have been using Zadarma since near the time of their conception and they have saved me THOUSANDS !"

Comments: Cost savings

Pros: Great value calls from simple to configure software - works from my contact list and integrates with my call logs

Cons: Tends to eat the battery - but I am more than willing to accept this 'problem' in return for the benefits

"Quality Services of Zadarma project"

Comments: It is a great project which for me personally has opened up my business activities in fields i was not aware at all i could do.

Pros: Easy installation, no heavy equipment, instant service.

Cons: Nothing really special. Maybe if the cost on mobiles would be little bitty lower. but in general there is absolutely no problem.

"SMS delivery was not working and they refused to refund"

Comments: I was trying to get SMS delivery service, however Zadarma di not work.

Pros: The VOIP calls from and to the virtual number worked.
The response of the customer care is fast, however useless. |

Cons: The service I needed was not functional, Zadarma support refused to issue a refund.

"Don't waste your time"

Comments: The service is cheap, but customer service is HORRIBLE to say the least...

Pros: The service worked. Not the best set of features but it worked and the price was cheaper than I expected.

Cons: Worst customer service I ever seen in this industry. It ruined the whole experience for me. I was forced to stop using the service and switch to a different provider after 1 or two month. Wasted my time and money.

"Ease of use is the key"

Pros: Zadarma is simple and easy to use. Non-tech guys will get along with it quickly. Phone calls quality is decent.

Cons: I found no big issues. We are a marketing agency and Zadarma gives us all we need in terms of distant calls.