--- description: Get detailed information about PetDesk usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: PetDesk Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Veterinary Software](/directory/30617/veterinary/software) > [PetDesk](/software/166086/petdesk) # PetDesk Canonical: https://www.capterra.ae/software/166086/petdesk Page: 1 / 8\ Next: [Next page](https://www.capterra.ae/software/166086/petdesk?page=2) > PetDesk simplifies veterinary clinic’s operations while strengthening client relationships. > > Verdict: Rated **4.7/5** by 180 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses PetDesk? PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify veterinary clinic’s operations while strengthening client relationships. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 180 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support Software | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: PetDesk - **Location**: San Diego, US - **Founded**: 2013 ## Commercial Context - **Starting Price**: $249.00 - **Pricing model**: (Free Trial) - **Pricing Details**: Contact PetDesk for more information on pricing. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Appointment Scheduling Software - Client Management - Communication Management - Confirmations/Reminders - Patient Records Management - Treatment Planning ## Integrations (3 total) - ASI-ware - Covetrus Pulse - Hippo Manager ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Veterinary Software](https://www.capterra.ae/directory/30617/veterinary/software) ## Alternatives 1. [DaySmart Vet](https://www.capterra.ae/software/133166/DaySmart-Vet) — 4.6/5 (279 reviews) 2. [Instinct Science](https://www.capterra.ae/software/1017062/instinct-emr) — 4.9/5 (234 reviews) 3. [Covetrus Pulse](https://www.capterra.ae/software/130107/covetrus-pulse) — 4.0/5 (542 reviews) 4. [Shepherd](https://www.capterra.ae/software/172485/shepherd-app) — 4.7/5 (87 reviews) 5. [ezyVet](https://www.capterra.ae/software/99977/ezyvet-cloud-vet-software) — 4.6/5 (276 reviews) ## Reviews ### "We like it\!" — 4.0/5 > **Rebecca** | *4 March 2025* | Veterinary Software | Recommendation rating: 9.0/10 > > **Pros**: More options for client communication Automated reminders Easy for staff to learn and clients to use Great app for clients Can use anywhere Uses the clinic phone number for texting Great customer support > > **Cons**: No option for multiple phone numbers in same client household Need to change some settings through PetDesk admin > > Our overall experience with PetDesk has been very positive on both the client side and staff side. The majority of our clients seem to love it and the few that are not interested do not need to use it. Two way texting is amazing, especially since it uses your clinic phone number; clients don't need to remember a second number\! It has all of the functions regular texting on a cellphone would have. The app is also great and has a lot of information for clients about their pets. Automated reminders have taken a lot of work away from our front desk and have driven our clients to schedule appointments when they are notified their pet is due. One thing negative I have to say is that if you have a patient where multiple people communicate with you under different numbers (such as a husband and wife) PetDesk will only recognize whichever number is keyed as the primary number for the client profile. I have been told they are working on changing that so hopefully there will be functionality for multiple phone numbers in the future. Another negative is that some settings can only be changed by PetDesk staff such as pushing a reminder at a certain time (appointment is on the schedule at 10am but you want the client there at 8am) or what types of appoinments get reminders. This is inconvenient when you need to change something on short notice and they are closed for a holiday. Those are the only two negatives so far, otherwise we have been really liking PetDesk. ----- ### "Great Third Party App" — 5.0/5 > **August** | *16 February 2026* | Veterinary Software | Recommendation rating: 8.0/10 > > **Pros**: I love using PetDesk because it makes managing our veterinary clinic’s daily workflow simple and efficient. Appointment reminders, two-way texting, and online scheduling reduce phone time and help clients stay connected to their pets’ care. The interface is intuitive, training new team members is quick, and support is responsive when we need help. It has improved communication, decreased no-shows, and saved our staff valuable time so we can focus more on patient care. Overall, PetDesk has become an essential tool that keeps our clinic organized, professional, and client-friendly every single day. I highly recommend it to any busy practice today. > > **Cons**: While PetDesk is a helpful tool for our clinic, there are areas that could be improved. Loading times can occasionally be slow, especially during busy hours, and some features require too many clicks to complete simple tasks. Greater customization for reminders, messaging templates, and reporting would make the platform more flexible for different workflows. Integration with additional practice management systems and clearer notification settings would also be beneficial. Expanding mobile app functionality for staff use could further streamline communication. With a few usability and performance enhancements, PetDesk could move from being a very good system to an exceptional, all-in-one solution. ----- ### "Not worth it" — 3.0/5 > **Melissa** | *28 July 2025* | Veterinary Software | Recommendation rating: 3.0/10 > > **Pros**: Convenient reminder system for pet parents. It was easy to learn and use. It also connected with our patient management system. > > **Cons**: SO EXPENSIVE. For the cost, there are many alternatives that do the same work for far less. Also, they make it difficult to cancel. > > Overall, it did the job of patient reminders and some basic messaging but wasn't worth it. I think for the amount we spent, we should have had a more robust system. ----- ### "Definitely Recommend PetDesk\!" — 5.0/5 > **Samantha** | *21 March 2025* | Veterinary Software | Recommendation rating: 10.0/10 > > **Pros**: We love PetDesk\! the customer service is top notch and they are always so helpful > > **Cons**: Text syncing could use some work. When we sync text communications, it doesn't implement super well into our PIMS. The text is tiny and it syncs anything that has never been done, sometimes several days or months of communication. > > We love Petdesk. Clients love Petdesk. It's help streamline scheduling. Clients love the loyalty program ----- ### "Pet Desk Review" — 4.0/5 > **Bethany** | *10 June 2025* | Veterinary Software | Recommendation rating: 9.0/10 > > **Pros**: What our facility likes best is appointment reminders going out automatically. It has saved our front desk team a lot of time, not having to manually call each client for a day of appointments. > > **Cons**: When transferring a patient to a new client (change of owners), we have had some issues with reminders making it to the appropriate person. All has been resolved for now though, thanks to the customer service team. > > Pet Desk has been great to consolidate communications with clients. Having online booking, texts, refill requests, and reminders all on one platform has helped streamline our client relationships. ----- Page: 1 / 8\ Next: [Next page](https://www.capterra.ae/software/166086/petdesk?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/166086/petdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data