--- description: Get detailed information about Smartlook usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Smartlook Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Smartlook](/software/164713/smartlook) # Smartlook Canonical: https://www.capterra.ae/software/164713/smartlook Page: 1 / 7\ Next: [Next page](https://www.capterra.ae/software/164713/smartlook?page=2) > Smartlook is a qualitative analytics solution for websites \& mobile apps with always-on recordings, heatmaps, events \& funnels > > Verdict: Rated **4.7/5** by 136 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Smartlook? SMBs, E-Commerce sites, B2B vendors, Web design agencies, UX, Marketers, CRO specialists ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 136 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Cisco - **Founded**: 2010 ## Commercial Context - **Starting Price**: $55.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: Free: 3,000 sessions/month Pro: 200,000 sessions/month Ultimate: 1,000,000 sessions/month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Colombia, Cyprus, Czechia, Denmark, Egypt, Estonia, Finland, France, Germany, Gibraltar, Hong Kong SAR China, Hungary, Iceland, India and 29 more ## Features - Activity Tracking - Alerts/Notifications - Audit Trail - Behavior Tracking - Behavioral Analytics - Cohort Analysis - Collaboration Tools - Conversion Tracking - Customer Experience Management - Customer Profiles - Customer Segmentation - Dashboard Software - Data Visualization Software - Engagement Tracking - Funnel Analysis - Heatmaps - In-App Events Tracking - Interactive Reports - Issue Management - Issue Tracking Software - Multi-Channel Attribution - Multi-Channel Data Collection - Performance Metrics - Real-Time Monitoring - Reporting/Analytics - Retention Tracking - Search/Filter - Session Recording - Text Analysis Software - Time on Site Tracking - Usability Testing - User Interaction Tracking - User Journeys - User Research Analysis - Visitor Tracking - Visual Analytics - Web Traffic Reporting - Website Analytics ## Integrations (21 total) - Adobe Commerce - Authoritas - BigCommerce - Drupal - Google Analytics 360 - Instapage - Intercom - Jimdo - Joomla - Mixpanel - OpenCart - Piwik PRO - PrestaShop - Sentry - Shopify ... and 6 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Customer Experience Software](https://www.capterra.ae/directory/30671/customer-experience/software) ## Related Categories - [Customer Experience Software](https://www.capterra.ae/directory/30671/customer-experience/software) - [Web Analytics Software](https://www.capterra.ae/directory/30073/web-analytics/software) - [Heatmap Software](https://www.capterra.ae/directory/30977/heatmap/software) - [UX Software](https://www.capterra.ae/directory/31036/ux/software) - [Reporting Software](https://www.capterra.ae/directory/30053/reporting/software) ## Alternatives 1. [Lucky Orange](https://www.capterra.ae/software/150695/lucky-orange) — 4.7/5 (260 reviews) 2. [Hotjar](https://www.capterra.ae/software/163516/hotjar) — 4.6/5 (539 reviews) 3. [Microsoft Clarity](https://www.capterra.ae/software/1018691/microsoft-clarity) — 4.8/5 (56 reviews) 4. [Tableau](https://www.capterra.ae/software/77260/tableau) — 4.6/5 (2348 reviews) 5. [Mouseflow](https://www.capterra.ae/software/163517/mouseflow) — 4.7/5 (122 reviews) ## Reviews ### "A tool you didnt know you needed" — 4.0/5 > **Tarnika** | *14 November 2024* | Automotive | Recommendation rating: 8.0/10 > > **Pros**: easeof use, amazing UI, very cost efficient tool > > **Cons**: the dasboard metrics are not entirely customizable > > great, couldnt expect more. grat integrations available as well ----- ### "First tool to use if you're creating a mobile app" — 4.0/5 > **Sagar** | *8 March 2021* | Mental Health Care | Recommendation rating: 9.0/10 > > **Pros**: Ability to view each session and understand UX issues without having to wait for user feedback > > **Cons**: Inability to create custom tags for users for easier identification in case where we want to view the recordings anonymously. > > Great app to do qualitative analytics in user's natural environment helping faster product development. This enables better prioritisation decisions. ----- ### "Encountered issues often" — 2.0/5 > **Faheem** | *18 May 2018* | Recommendation rating: 3.0/10 > > **Pros**: The idea is good to view your customer actions in a live way. The platform is easy to deploy without changing your code. > > **Cons**: Will pay more than you get. Data will disappear any day, Application filters don't work. Check alternatives as well. > > Found some issues in our application that our visitors were facing. ----- ### "I was able to update my website without requesting criticism, which saved me a lot of time." — 5.0/5 > **Atour** | *2 November 2022* | Research | Recommendation rating: 10.0/10 > > **Pros**: The basis of Smartlook's conversion rate optimization mechanism is qualitative data. It enables me to gather, record, observe, and analyze visitor behavior on our website.Owners of interactive websites that want to employ qualitative analytics to enhance the performance of their platform can use Smartlook. Numerous third-party applications, including Wordpress, Google Analytics, and Shopify, are integrated by Smartlook. It includes a mobile app, is accessible for free, and offers premium customers access to additional tools and functions, which is really helpful to me. > > **Cons**: I want to have the choice of viewing the recordings in a pop-up window or a panel on the same screen.I don't have the possibility to organize the recordings into folders or tag them. > > I watch a few records at random and can tell what the user wants from our website. ----- ### "Good option to analyse your customer behavior" — 5.0/5 > **Verified Reviewer** | *11 June 2022* | Packaging & Containers | Recommendation rating: 8.0/10 > > **Pros**: -Heatmaps. - Bugs tracker. - Funnel optimization > > **Cons**: - The price is higher compared with similar tools > > We used this tool for 2 years, it was very useful for use to record our customers interactions. ----- Page: 1 / 7\ Next: [Next page](https://www.capterra.ae/software/164713/smartlook?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/164713/smartlook) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data