About Retail Pro
Retail Pro is complete retail management solution for POS, inventory, customer and store ops management across channels and devices.
Customer support has always gone over and above the call of duty to solve my problems in a friendly, efficient, and cost-effective manner.
V9 is significantly slower. One other big downside to the RPro software is it limits your third-party options.
Filter reviews (65)
Retail Pro 9
Comments: I have been a Retail Pro Admin now for years. I know that if I ever have an issue pop up, I can call my RPro business partner at any time of the day, even 2 am, which I have done. I get the same high quality and knowledgeable support I need at the time.
It’s ability to provide a one-stop shop. It has everything a business needs to succeed as software goes. Along with it knowledgeable business partners is an excellent choice to support your retail business
New more knowledge based support. When I access my portal, the limited amount of user information is disappointing
Jose miguel S.
Full Stack Retial Software
Comments: I install Retail Pro for several Clients in America, with different requirements and Retail Verticals, but one common requirement is allow software to connect with thier ERP, and with the Retail Pro strong API, you can accomplish this. So, my experience has been mostly very positive.
I've been using Retail Pro since version 8 and now We are on Prism, which is a huge update and change of mind for Retail Pro user... but for the good. Retail Pro Prism its a store distributed web application now, with this I mean that you can have one Retail Pro server per store, in a multi store chain kind of business. As a web application, it uses AngularJS as a front end, allowing a incredible flexibility to customize the User Interface, so you can create your own look and feel for the system, not only for the Cashier view, but for all the modules. About that, you have: - Inventory - Vendors and Purchases - Transfers - Customers - POS - Physical Inventory - Inventory Adjustments - Customer Loyalty So, you see... It is the full package. One more thing: their global support with their partners around the globe will give your peace of mind for your multi store chain in almost any country, to name a few (Full North/Central/South America, Full EU, Some EMEA, Full ASIA, some Africa).
Cost, period... But you are paying a Porsche for a Porsche, you know what I mean. This is a serious Retail software, for serious Retail business. You can use it in small business as well, as its perfectly scalable. So, If you foresee a bright future in your Retail Business, you can bet on Retail Pro.
Retail Pro 9
Comments: We pay for the software assurance and don't seem to get any benefit from the program. We haven't had our system updated anytime recently, since we have so many features that are custom we always run into issues right after updates and it requires us to have down time and constantly figure out what caused the issues. We also seem to have a problem with the follow through on projects from Granite/Retail pro. Once we contact granite with an issue it seem like it's either pushed to the side or forgotten about. When Granite is reminded of the issue multiple times through emails and phone calls they will fix the issue, it seems like we are constantly reminding them about any issue we are dealing with. We are currently trying to update our system so we are compliant with the tls from Cayan. The process started well over a month ago and the updates still haven't been installed. Yesterday we were affected by the brownout from Cayan for over 45min and lost multiple sales because of the software not being updated even though we are trying to be proactive on our end.
Customization of inventory screens, printing inventory, jewelry tags customization of checkout screen. Granite Info Sys has done great work for us in the past and continue to always follow through when reminded of issues. A lot of the custom pieces of our system make our store more successful because of the features & functions Granite created.
When using central gift cards, scanning cards always creates a "?" after the last number. Retail pro has done nothing to fix this issue, we have had the system for almost 4 years now and still deal with this issue daily. Granite Info Sys informed retail pro about this issue days after implementing our new system and still the bug remains. Applying updates to the software isn't easy and requires us to pay our software provider each time an update is available. Reports function, reordering capability, inventory alerts, speed of processing gift cards all lacks. Lack of customization for loyalty programs, we had a lot of custom work done by our service provider, anytime we have an issue it costs money to figure out what's wrong because it's something that wasn't available in retail pro. Lots of bugs still in the software that haven't been addressed.
I'm a managing partner and CIO.
It does 90% of everything we want & need. Frankly, that other 10% is probably unrealistic without custom programming. We get awesome tech support when needed, and I especially love the live chat feature that lets us ask quick questions. The product is very quick and easy to train an employee on and setting up levels of permission is awesome. We're able to delegate job duties easily with the different features. Receiving is a perfect example. That workstation is set up to be used completely differently than our cash registers. For example, we have three cash registers our of eight total machines running Retail Pro. Each has a unique function, and the software works well in supporting those varied functions simultaneously.
Some of the more intricate details of the software take quite a while to learn. It's easy for an average sales associate to use the main functions, but some of the higher level features get complex. The software can be "quirky" with some old features that were added on to, so there are features that are not intuitive. An example is polling: some things happen automatically and others require initialization. Like every time we add an employee to the system, it's a process to get them into other locations and requires higher-level knowledge.
Retail Pro gives us a competitive edge!
Our operation is very seasonal, and we gear up from 0 to 100 in a short amount of time. The accuracy the system delivers for inventory management gives us the confidence to make rapid decisions that impact our bottom line. We especially appreciate the level of support that we receive. That level of trust in the product and support is important for us since we have such a narrow window for our business.
No software is perfect. However, our experience with Retail Pro has been significantly better then our previous vendor. Our least favorite thing about the software is how it behaves with our unique discount structure. However, we have found ways to make it fit our operation.
I hated using this product. The company that sold it to us was terrible and I often timeswas able to look up and problems I was having and fix them manually.
Rigid to use. must have exact product description to find products. Expensive to maintain. License fee software fee hardware network costs
Retail Pro ver. 9.4
After using Retail Pro ver. 8 for 13 years, version 9.4 does have some extra features that make getting needed information inside the program without running reports. You can customize screens and documents. The software is fairly intuitive. Conversion from version 8 to version 9 went smoothly without loss of data. The check in/out function of the software is improved in 9.4. Maintenance of data is much easier in this version and corrections can be done while users are using the software.
Retail Pro version 9.4 is VERY, VERY slow. The Purchase Order piece of the software has many bugs and the company is not responsive to fix them. The reports are inadequate and no customization is allowed without purchasing third party software. Even with third party software, the average user would not be able to sit down and customize a report, let alone create a new report. Basic information is unavailable in the reports delivered with the software.
J.D Associates and Retail Pro
We have been using the software Retail Pro for about two months now at our single location, which is a Swimming Pool retail store. Since the day we first launched the software, we have had such an easy time conducting business with our vast customer base. Ringing in sales have never been easier, and we can now, for once, really track our sales by department and so much more. The software was very easy to learn and J.D. Associates was a big part of that! Their training process was not only well-performed, but our teacher made it fun as well! I'd recommend RetailPro and J.D. Associates to any entrepreneur or business manager!
I can't think of anything at all. There is nothing to date we dislike, and I can't see us ever changing our views.
We are Unlimited Skate and Snow in Banff/Canmore Alberta - a snowboard shop with a different attitude.
We wanted a point of sale system that was easy to use. It needed to be reliable and also multifunctional with its reporting. Before Retail Pro, we had a non friendly DOS program!
We have been with Retail Pro for 10 years. The implementation was incredible. Their help with the changeover was wonderful. They were friendly, courteous, humorous, and efficient. It took them about 2 days to finalize everything, which was pretty incredible. Honestly, when we train new people for our team, it takes less than 15 minutes to get them to understand how to use most of the sale portion of the program. The customer support is great. All of the techs are really helpful, friendly, and patient!
We always receive the help we need. Benefits have included:
-ease of creating customer accounts.
-endless reporting options; you can pretty much create any report that you can think of
Best point of sale system
Retail Pro is an amazing system. The reports are so easy to understand and use. I get all the information I am looking for with simple reports. The service is above and beyond amazing; the techs are always there to help and answer any questions. They are really a great great company.
The only negative I have is that in the entry process, you must go to a different screen to add a picture to a matrix.
Retail Pro 9.4 is a very unfortunate product.
Comments: V9.4 is very very slow and without features or benefits to offset the moving from V8 to V9.4. If you love lack of features and watching a spinning wheel you will love Rpro 9.4
ECM polling replace the 32 bit polling in Rpro 8.6. In theory this allows close to real time updates to your main. unfortunately, seeing it failing for various reasons with no logs or error message to help navigate.Therefore, Never know if it works or not. The Retail Pro dealer has been helpful in trying to fix the numerous issues with Rpro.
Unbelievably slow. We have had replaced all hardware with SSD, tons of ram and fast processors. Views, filters, moving from Sales to Customer management system pauses each step of the way. Even direct connect to server does little to speed up process. Missing most basics elements. Can not view inventory by sold as this element is missing from filter. Likewise, Cannot view on order in inventory as this most basic feature is also missing from filters. We currently 95,000 active SKU very hard to manage as system is so slow. My Rpro dealer blames it on the Oracle data base. Reporting in 9.4( why we have the system) is basically missing. We have to export all of the 9.4 data into our old 8.6 in order to run even the most basic reports. Therefore we are essentially running two systems. 9.4 heavy data base requires more management and is expensive and time consuming. If an emergency reinstall is needed it might take a while. Rpro 9.4 only allows one EFT interface. End user is stuck in a noncompetitive relationship with POS EFT which has it owns struggles. Have been with Retail Pro Since 1998. Been on V8 since 2004. V8 while not the most advanced product in the market place was a stable
i'm working with retail pro since 2013, it was wonderful experience.
Comments: i got the knowledge that gave me the chance to implement and support our customer in the market, very important thing is that i learned how business operate with one of the biggest retail solution ever
very powerful inventory management solution, full of function and features. the second thing is the scalability and durability the solution can support large number of stores & POSs in one big database "oracle database".
it takes much time to recover database especially in the main server, 2nd thing when upgrade from old release to a new one with large number of stores and POSs.
Retail Pro review
Comments: I have been working with R Pro version 8 from 2003 to 2015 with Valentino and now with version 9 with Philipp Plein, as far as a retail system, from both the POS and the logistic side, its an excellent software. Easy to manage and use. The ONLY downfall is the EFT. At the POS, you really need to have a good, reliable, and when working with luxury retail, a sleek device to expedite EMV transactions. The 2 options offered by Cyan , your ONLY EFT choice, are for mass merchants, not a luxury boutique. As far as support, One Step Retail has been my partner of choice and they are second to none in support and sales. Over the years I had many special requests from upper management, and OSR were very quick on assisting and "making it happen".
The simple structure of the POS. Very easy to learn.
The EFT module. Cayan is HORRIBLE!!! Please go back to Shift 4. Better support and nicer devices.
Strong Customization but can still be improved
* Very strong customization options. * Its EMV compatible which is a big plus * Its got strong Employee and customer management modules * Strong reporting capabilities
* Not having ability to “edit” the preloaded report formats to suit our needs. * There are few glitches here and there especially with a preloaded cards but customer service is usually quick to respond
Retail Pro and Big Hairy Dog: a Winning Combination
The Retail Pro product and Big Hairy Dog are unique in a number of ways: 1) The product has unmatched functionality that allows users to manage just about every conceivable aspect of a retail business (fashion, in our case) in a highly flexible and customized manner. 2) The product is mature and, as a result, is extremely robust. 3) Retail Pro is very active and responsive with their support program. Bugs are addressed in a timely and efficient manner. Extensions to the product occur on an ongoing basis. 4) Big Hairy Dog are an excellent distributor of Retail Pro. They are well established and have a large team of highly skilled professionals providing service and support on the Retail Pro product. Their knowledge and experience in both Retail Pro and POS generally is unmatched.
The user interface of the product could be more intuitive.
Don’t buy. My on hand inventory is wrong. It’s a bad decision that I bought this product.
It sucks. Don’t buy. We have been trying to use it for over a year but now we have to start everything over because the inventory is not correct. We have to do manual adjustments a few times. Our products are high value watches with serial numbers and we have only less than 10 transactions per day!!
We can’t imagine how this software can handle larger businesses with hundreds or thousands of transactions per day. Either the local solution provider (Adasoft) didn’t implement it correctly or the software really sucks!
Ease of use interface. Multiple stores capability.
- It could not even calculate inventory correctly. - Regional Support is extremely slow and local solution provider could not help much. - We have been trying to use it for over a year, it has always been miscalculating the on-hand inventory and the actual inventory in the reports. - Upload tool is very difficult and confusing to use and can cause duplicate records and mess up the product database. - Slow. - We have been using it over a year just to find out that either the product or the implementation is sub standard.
Love It and want more
Comments: For once I can’t say I have complaints, they delivered on everything they promise, I only wish they had a Wholesale Pro in addition to their Retail Pro
It has nearly everything you would expect it to have for a retail store, whether it’s brick and mortar or an ecommerce, in terms of functionality and features.
I only wish they had a version for a wholesale store instead of retail but hence the name. Essentially the exact same thing but with features for quantity and bulk.
V9 is horrible. V9 reports are total disaster.
Comments: I have built two business' using Retail Pro reports. I recommended it to every retailer I met. I could change reports to get all the information I needed to make good decisions. With V9, reports seem to be pretty much be in stone, unless I want to pay an exorbitant amount to have each one created. In V8, I could create whatever I needed in minutes. I don't comprehend how with all this new technology, we went so far backwards from where we were. V9 reports have cost me dearly. If not corrected, I will have to find a better option.
I have used Retail Pro for about 15 years, so I am very familiar with it. Rtech customer service reps are knowledgeable and easy to work with. V8 was awesome. Wish I could go back!
V9 is slower and harder to get around in. Reports are the biggest downfall. There is not even a simple sales tax report, nor any type of customer reports for companies.
Retail Pro's many features
The best part about Retail Pro is the user interface with the touch screen capabilities for our stores. It gives sales personnel the ease of access and a touch screen that is fluid and fast to use. I also like the ability to change the layout to any way we may need throughout the scope of our stores. The best part I like about retail pro is our vendor, BHD; they are the best Retail Pro support team in North America, hands down! They are friendly, professional, and very knowledgeable on how it works and what features are best to implement for your business.
The reporting features can be a bit confusing, but with the right support from your retail partner and trainers, these all can be modified to do pretty much anything you need to report with ease. Receipt layout can be a bit challenging, but it gets easier with time as you use it more.
Comments: Nothing. I loathe this software and I wish its developers absolutely nothing but the worst.
I guess it technically runs. Beyond the fact that it's easier than using a pen and paper to keep track of products, there is nothing I like about this software.
It is disorganized, inefficient, difficult to use, has memory leaks, no database support, closed-source and expensive to upgrade, bizarrely laid out, and just overall a pain to use on a day-to-day basis.
Retail Pro International Response
5 years ago
Hello Benjamin. We¿re sad to hear you aren¿t getting to experience the best of Retail Pro. Are you on a very outdated version of Retail Pro software? Please contact us at [email protected] and let¿s see what we can do to get your problem resolved.
Retail Pro with our business partners at J.D. Associates
We have been using Retail Pro for a number of years now and have been partnering with J.D. Associates, Leominster, MA since the start. J.D. Associates have helped up with moving us from Retail Pro 8 to RP9, as well as their normal day-to-day support. Because of the uniqueness of our business, we often have odd uses or requests of Retail Pro, but J.D. Associates helps us work through each request and challenge to help us move our business forward.
There are shortcomings with Retail Pro 9 reports. This is a known issue and shouldn't be a surprise. Other challenges we have seen could be due to how our system is configured, but we are working through that.
Solid Retail Pro User
Retail Pro provides a great POS system that allows me to track down inventory in my store and also lets me see instantly what other stores have in stock in case a customer is looking for something I am out of. One Step Retail has provided great support to all of our stores, including the installations for our new stores.
I wish there was a way of detecting when someone does not have enough funds on a prepaid credit card, because we get a lot of tourists in our stores. Sometimes there are a few glitches with the system, but our support is always quick about getting back to me.
Big Hairy Dog is Top Dog in Glamour House's Book!
Hands down, what I like best is that our service is through BHD. I purchased Retail Pro in 2003 and have had bumps along the way (e.g.-hard drive crashes, lost data/backup issues, questions on operation, etc.). Customer support has always gone over and above the call of duty to solve my problems in a friendly, efficient, and cost-effective manner. Also, it is comforting that their support staff have longevity in the company. I also like the intuitive features of use and easy integration with Quickbooks.
I am concerned that at some point they will no longer support Version 8, and Version 8 works just fine for us. We don't want to be forced to buy more than we need.
Retail Pro v8.6 - great for serious small-to-medium specialty retailers
Retail Pro is highly customizable, powerful, and scalable for small-to-medium businesses with one or more locations. Our support is through Big Hairy Dog, who provides great support with knowledgeable techs and sales staff.
It is not cheap. The licensing and maintenance fee model is cost prohibitive for smaller businesses looking for a simple way to ring sales and track inventory.
Waste of money
Very heavy software and it loading takes 2 minutes in clients machine , one more problem is may be shut down your computer without closing retailpro you should activate licence until it’s not open
In this software we can costomize any thing like i want also security permission setting is good.