GoToAssist Reviews

"100% the best remote software out there"

Comments: I am able to help my customer remotely to fix issues rather than them bring the computer to me

Pros: I have been using this for over 15 years. I use this daily and am able to help all my customers remotely to fix issues

Cons: There is no issue with this software, been using it for years and years, and plan on using it for more years.

"Rescue Assist is the perfect support platform for our business"

Comments: With this program, I can help install and repair, plus train associates remotely from any desktop. This includes my laptop when I am away from the office, or even my android phone.

Pros: Full control over a PC/Thin Client/Server
I use this software daily for support on any level where seeing what the associate is describing is important to find a quick resolution.
Unattended support setup, allows a computer to be left on at work, where updates or repairs are necessary after hours. I have Unattended support set up on all of our servers, and I do updates and adjustments remotely with ease. Any computer that needs help that is not set up for unattended support may be assisted with the user allowing the browser to install the assist program quickly and easily. I am able to assist associates that are using their own equipment when necessary.

Cons: There is a box that pops up when you attempt to use the unassisted support, and many times a user will click no, do not allow by mistake. If you already have the hardware set up for unattended support, why the delay to connect.

"Simple, Easy-To-Use Remote Support Tool. No Bloat, No Problems."

Comments: Remote support at a decent price per support agent, an easy-to-use tool, with some customizable options, but definitely some things missing that can be improved on. No bloat at all, the servie runs nicely on the remote user's PC or Mac, and I'm easily able to support and help the user with their problem. The product doesn't get in the way, and that's the best part.

Pros: There are many remote support tools, but GoToAssist is the simplest of all the tools. There's no bloatware, like other 'team viewing' software, there's just a simple installer for both agent and user. The usability makes it something that I can use every single day, as well as all of my team too. I've never had a disconnection based on the software, only on the user's connection speed being an issue. The best part is that it's almost completely seamless with yoursupport business.

Cons: It may sound silly, but I'd like a way to keybind an F-key or something to a "Start Support Session", and having the support URL saved to my clipboard automatically when a new session is started. It's the little things, but there's not much to complain about with GoToAssist.

"Go-To-Assist is the best remote desktop solution for our business"

Pros: I've used Go-To-Assist for over four years and it has been a great experience. The best features are the ability to obtain diagnostic information on the host machine with the click of a button and the ability to have other support team members join a session. Restarting a customer's machine has been very useful because of the ability to reconnect the session. Highly recommended A+++

Cons: I wish GoToAssist had the ability to capture and store screenshots, rather than using an external 3rd party tool, This would provide a repository that would be easily accessible for reference.

"Easy To Use Remote Support!"

Comments: Our work environment is becoming more and more mobile. RescueAssist allows us to support end users remotely on any device wherever they are on any given day. We can easily trouble shoot employee software issues from any web based brower. It really saves our IT department a lot of support time and allows us to work on other important projects for our company.

Pros: RescueAssist is an easy to use remote diagnostic tool. Practically no training is required for tech use and it provides good live end user support. One of the best features is that it doesn't require much employee interaction other than the initial connection with tech support. RescueAssist allows almost instant access to a user's workstation and has saved us a lot of support time . It's very well suited for situations where you can remotely help employees who are in different locations without having to leave your own office. RescueAssist is especially valuable for quick fixes that could otherwise take you out of the office for an extended period of time.

Cons: Once in a while it can be frustrating trying to get a non skilled user to connect to the software. It's also not the cheapest support option available in the marketplace(but overall the value it provides makes it well worth the price.)

"LogMeIn"

Comments: I have a good experience with LogMeIn. I think it is one of the best softwares for remote connection

Pros: Its capability to seemlessly connect after rebooting the end machine. Also it can collect a lot of info from the console regarding the end machine

Cons: It should have a feature to connect to a machine whenever we want. Like a utility that can be installed on a machine then we can connect to the end machine without need of a user to run anything there.

"Lifesaver when you are out of the office"

Pros: I am the only IT guy in a company of about 50 users and this is a lifesaver when I am out of the office or across the campus. Setup the unattended and you can also do updates on single machines remotely.

Cons: Sometimes the unattended function shows offline and you have to try for a while to get it on. Most of the time it comes on, but sometimes it will not.

"Makes providing remote support a breeze"

Comments: We have been able to provide easy support and cut down support calls significantly by allowing technicians to see the whole picture when the client has limited computer knowledge.

Pros: I like that the software is easy to use, the connection is smooth and it has been stable most of the time.

Cons: Too many steps and confusing instructions for the people receiving support.

"Fantastic way to access remote computers!"

Comments: It helped our company to become more efficient when providing technical support to our clients.

Pros: This software has everything I need to login and troubleshoot all of my client's computers. It helps us to be way more efficient when providing technical support to clients.

Cons: Occasionally the connection is slow and the remote computer doesn't respond as fast as I would like it to.

"Gret program, does what it's supposed to"

Comments: Quick way to repair systems remotely that are not on the domain (Field techs mostly), it gets the job done in most cases.

Pros: IT's fast, can easily share sessions between other technicians to complete a job, and it's reliable on reboot

Cons: Lacks some of the logging/advanced features of other remote software, such as log me in rescue which allows you to customize it a bit more.

"A great way to provide in-house tech support to our crews in the field!"

Comments: I am able to assist our field guys with their software/computer issues right from my office, quickly and efficiently!

Pros: I am the "resident tech-support" in our office for almost all of our superintendents and field crews. If they're having trouble with a program, or their laptop, I'm usually their first resort, before we call the outsourced IT company we use. For a lot of our jobs out of town, it's difficult for the supervisors to get their laptop in quickly to be checked in person, and Go-To-Assist makes it easy and efficient for me to access their computer and (usually) quickly resolve the issue they're having! I love that I can see and control their computer right from my office, no matter where they are, as long as they have an internet connection.

Cons: There really isn't anything I can think of that I don't like about this software. I've never had any issues with it, other than a little bit of lag, which is due to internet connections and not the software!

"Was easy to use when first starting to support customer through a screen sharing software."

Pros: My first tech company job was in an education software company that used gta as their support software to their clients. It was an easy software to learn and use during my time with that company. I liked the personal queues and interaction that it gave you with your customer at said time. I even liked the multiple calls you could be on at one time.

Cons: The software crashed a lot when we had it. We eventually had higher ups in gta make an appearance and they saw first hand what the software was doing and said straight up that they had no way to fix it. Hopefully that has changed and I would definitely recommend this software to a starter company for it price and package.

"Another Logmein solution."

Pros: 1. Cost effective way (per seat) to get remote access, attended or unattended.
2. Easy instructions for client side to navigate and run the remote software.

Cons: 1. Sometimes it can get laggy. Especially on slow connections.
2. Cost can build up quickly if you are paying for a large group of people for remote access.

"fantastic remote software"

Pros: easy to use, easy to deploy onto end user machines who don't already have the software. relatively easy to learn and explain to end users.

Cons: doesn't quite have the features or power of bomgar client, and bomgar is a bit easier to get connected to end user machines

"Good for limited use by an office administrator but not for large scale clients"

Comments: Remote access to our company devices

Pros: Has good features for connecting to users, enev when they are not on their computer. Allows for multiple administrators under the same client group. Allows for client information customization so you can better identify remote devices. Works on mobile well.

Cons: Because it relys on the internet if speeds are slow it can have issues connecting. The client can uninstall the remote agent without permission making it difficult to manage remote devices. Organization of clients can make it hard to find the right computer if you manage many devices.

"Training, Support, and the feel of sitting next to someone"

Comments: Getting people with no internet or very low internet experience can be stressful. It is very simple though, 1 click to join. You just have to have your way with words!

Pros: This software made it feel like i was sitting with my client or my coworker, working right there with them.It may even be easier to train someone on computers on here rather than in person.

Cons: The element of being in person with someone can be helpful for certain people. If this is you, then this product may not be that beneficial. I think anyone can learn from this program or the other end user.

"Great remote access application"

Pros: Easy to use, allows for remotely accessing your total fleet of equipment with minimal interaction. Very intuitive.

Cons: Connection issues. Some clients refuse to connect to the service. Having to reinstall the agent too frequently.

"GoToAssist"

Comments: Honestly, there are too many free options of this type of software out there to pay for this type of software without some game changing features, and they just don't exist here.

Pros: As advertised, it allows us to see and take control of our users' machines remotely. Brand labeled website for users to ask for assistance (from our internal team).

Cons: Stupid password restrictions that need to be dealt with immediately or you'll be frustrated as your password expires on you non-stop. It has issues if the person you're connecting to doesn't have a pretty good connection speed. There are times when it will randomly take away my ability to click on anything, and I'll be forced to just talk the user through the clicks.

"Good Product."

Pros: This product has allowed our I.T. to be able to help us remotely. It is quick and fast.

Cons: It does have to install most of the time before use. It is generally quick. Just a minor delay for the fast-paced world we live in.

"Could use some better management tools"

Pros: I like the ease and small space the program actually takes up, the ability to lock computers and naming of computers.

Cons: I would like to have the ability to be able to stop the users keyboard and mouse and policies to where I can stop people from exiting out of the program.

"Simple To Set Up"

Comments: A great tool to allow remote teoubleshooting or updates to remote devices.

Pros: Works great for IT management of field technician devices. Download is quick and painless, then everything just works.

Cons: The link initially takes the "slave side" to a download page but the part where you hve to download a file isn't as obvious as I think it should be.

"Great Remote Support and Ticketing"

Comments: We use GoToAssist for both ticketing and remote support. Compared to other products I have used it is comparable or slightly better. Ticketing system work great, and has less issues than others I have used. The remote support agent has been phenomenal, with the exception or multiple monitor 1080/4k setups.

"Easy Rescue"

Pros: It has a fairly modern, intuitive and easy to use view. It makes any person can receive and give assistance in a friendly way.

Cons: The connection fails sometimes. You must have a good internet connection with good speed.

"Great product"

Comments: Very easy to use and very rarely have any issues or bugs with the system. Would definitely recommend.

"GoToAssist - Not Bad"

Pros: Nice to be on a call with others and share screens
Nice that controls can be set as to who has permission to use mouse

Cons: A bit clumsy for the set up for a laymen. Overall, other than that, it's pretty easy to use and there isn't anything really bad I can say about this software