Avochato Reviews

"Disappointed By Avochato: Do Not Recommend This Product"

Comments: Poor

Pros: The product is fairly easy to use, although a sloppy mobile interface and glitchy.

Cons: To start, the pricing...then the sales team who was aggressively trying to renew the product when I had only used half of my credits during the year. There was no consideration or offer on the table. When I originally had conversations they did not have a nonprofit policy and when they added it they did not inform me or prorate. It is clear Avachato cares more e about making money then they do about customer satisfaction.
This is an overpriced product for the delivery and level of customer care. And to top it off, after my service was cancelled, they required me to go into the system for a multi-step process to cancel it manually or else they would recharge my card. I went in to cancel and not only did it say that it was already cancelled, but it blocked me out. Boo Avochato. Better to find a better company who cares more about their cusomers and has lower prices. There's many options out there and this one is not the way to go.

"Great product!"

Comments: I am a teacher with student who don’t have access to internet and the best way to get a hold of them is by personal text and phone calls. Avochato cut the work I had to do in half and freed me up to teach and not just inform families about announcements at the school. They have great customer service. [SENSITIVE CONTENT HIDDEN] was so friendly, patient, and walked me through setting up the app. When I had questions I texted her and she responded immediately so I didn’t need to waste time setting up and learning the software.

Pros: This software is user-friendly and I love that I can send messages to pre-created groups. I also love that it comes with its own phone number with the area code I live in so people don’t think it’s junk mail.

Cons: None - it is so through it has all the features I wanted.

"Budget Version of Recruiting SMS"

Pros: We needed a tool for SMS chat with job applicants and looked at things like Text Recruit, but honestly any SMS platform works for that. Avochato is easy to use, can broadcast messages, and can has good collab abilities.

Cons: The web widget isn't very noticeable and would be much better if it led to an actual chat and not an SMS number to text to.

"You should have set up Avochato with your business yesterday"

Comments: Consider this review a raving endorsement. For those of you on the fence about whether you should be sending text messages to your customers - start testing it with your personal cell phone first. Then imagine those results across your entire funnel. You'll be kicking yourself for not starting sooner.

Pros: LIke most seasoned sales and marketing professionals, I'm always looking for an edge to increase engagement with potential customers and existing customers by optimizing email subject lines/copy and calling my leads/customers over the phone. There is something magical about finding a tool or trick in 2019 that can boost engagement 3-4%, every channel is so saturated that small numbers move the needle. Avochato has increased our engagement 30%+ and we haven't even begun optimizing our outreach copy. Customers and leads are significantly more likely to engage via text than over email/phone. I almost hesitate to recommend Avochato because I want it to be my team's secret weapon!

Cons: There is room to improve on the UX/UI of the mobile product and additional integrations that would be nice to have. Neither of these 'flaws' remotely impact the instant effectiveness that I've been able to generate using Avochato though.

"Good but not the best"

Pros: It provides a very nice platform and a user friendly web environment.

Cons: I can't handle independent group conversations for different user names without them having to have a separate number. Plus, it doesn't support Spanish characters.

"Ease & Efficiency"

Comments: Not only drinking the koolaid but I’m eating the guac! I’ve experienced the progression of Avochato. The team actively listens and rapidly responds to your business needs.

Pros: It’s the people! Avochato support team is not only quick to acknowledge your request, but reliably provides solution(s) or an alternative method. Other notable pros- ease of sending one or 1,000 messages with a few clicks, custom fields & templates for mass broadcasting, broadcast analytics

Cons: Lack of reporting. Interested in exporting data from broadcasts, tags, contacts. Ie: contacts that have replied stop or start ‘Out of Office Reply’ interested in the functionality of sending ooo replies to any contact who reaches us outside of business hours, not just to new contacts.

"Excellent with a couple huccups"

Comments: We are reaching lots of individuals quickly. Avochato support is quick to respond via text or email when issues arise.

Pros: I liked it being user friendly and that it meets the demands for our company. I like how Avochato is willing to work with us to make it better and more personalized for our type of business.

Cons: The app does not load fast enough for us to look for the information we need if we are out and about. The app has crashed and difficult in times when we need to make phone calls.

"[SENSITIVE CONTENT HIDDEN] is tops!"

Comments: Very good!

Pros: The ease of use if use and versatility is key in our industry.

Cons: That so many people can use this and not just the text but call quality are good.

"Avochato"

Comments: I have enjoyed it so far and our customers are grateful for this form of contact and the service we offer.

Pros: I was able to provide convenient and easy customer service to our customers.

Cons: Sometimes it would glitch and I wasn’t able to use it for a couple of hours til the situation was resolved.

"Fantastic Text Marketing Tool"

Comments: I am able to reach our members in a whole new way with Avochato. Before we were limited to email and print notifications. Now we are able to instantly communicate with members on their phones!

Pros: The customer service is really fantastic. They are all very quick to respond and answer any questions I have regarding their services. Their Broadcast feature is great. It allows me to send text messages to a segment of people (any size) and send them personalized messages all at the same time! The best feature I found that totally differentiated them from their competition was the option to use our existing landline phone number as our textable number as well. Our members know and trust our existing phone number, so it was crucial for us to be able to keep that. They were able to split our land line phone number to still be able to receive normal phone calls on our VOIP phones but then if someone wants to text our exact same number, they still can. There was zero interruption with out phone service when they switched that.

Cons: I think the only thing I would like to see them update is filter options in the messages or contact section. Other than that, I think they are continually working to make improvements which makes things better overtime!

"Connect instantly with customers"

Comments: Looking forward to a long relationship and excited about new features rolling out!

Pros: The Avochato customer service is second only to my company’s customer service! Thanks to Avochato! I’m a black belt now! No longer wondering about the quality of engagement from my employees. Real time interaction! Keeping my finger on the pulse of both of my businesses. Amazing!

Cons: None that are not being promptly addressed by the amazing Avochato team!

"Great experience from sales to implementation and beyond"

Comments: Improved our sales process and customer service processes

Pros: Responsiveness, willing to work to meet needs of their customers. Company goes out of their way to make both sales and implementation easy

Cons: I really don't have anything bad to say here. Cost originally was a concern, but at the end of the day the value for me far outweighs the cost

"Great Software 2018"

Pros: Excellent performance. We give it 3 thumbs up.

Cons: No Problems. Great for the family. Happy

"The best"

Pros: I really liked everything about this software

Cons: I can’t say anything waS wrong with it!!

"Easy to use!"

Pros: We use this as an integration with slack and it works perfectly, now we don't miss a message and can better serve our customers.

Cons: The way it stacks the messages in Slack can be confusing so we have to go to the website for best results.

"avochato review"

Comments: it's working great, once a customer tries it, they seem
to use it all the time.

Pros: it gives our customers an easy way to contact us, and it's very
easy to use.

Cons: sometimes the email alerts come across my email page a little bit slow.

"Very useful tool when you need to get a hold of people"

Pros: You get more responses, period. This day and age requires fast and easy communication. Avochato accomplishes this!

Cons: Navigating around the platform isn't the most intuitive or smooth experience.

"Avochato for New Businesses"

Pros: -Easy to configure
-Useful
-Traceable (You can see who writes what)

Cons: Its very slow sometimes acts up you have to refresh multiple times

"Easy implementation"

Comments: I like and my company like this product

Pros: Very easy to implement into MVC project

Cons: Callback status have very limited pramameter but so far so good

"Potentially great platform"

Comments: I think this would be a good way to reach people. It seems quite professional but in some ways it is a little too impersonal. Several people thought I was a computer (not a real person). Not sure if that is the software fault or a problem with the script.

Pros: The layout was good and easy to understand. There seemed to be lots of options that you could use to personalize the site.

Cons: At some point one of the options, "left a message" disappeared and it wasn't clear to me why. I missed the opportunity to learn how to use the software and it took me a little while to figure it out. More importantly, I was inundated with emails not directed to me and I couldn't opt out of receiving them so I had to delete all the ones I got and block receiving them. It seemed like they were intended for the organizer who is not me.

"Gets the job done"

Pros: This app is very easy to use and the design is simple.

Cons: I have nothing negative to say about this app.

"Okay but wouldn't purchase"

Pros: Easy to use,love the personalized automatic texts you can send.

Cons: Lacking a lot of features, for an auto glass company

"Simple To Use, Great Value"

Comments: worked great, it is exactly what I needed. would recommend to anyone needing this service

Pros: Love the simplicity and how efficient it is at doing exactly what I needed it to.

Cons: Had some trouble working it on my mobile device at first.

"Great product for a simple task"

Comments: Send a more effective brand of message to prospects versus phone/voicemail

Pros: Very easy to use and straight forward. Effectively simple but also quite reliable. Exactly what you would expect

Cons: so far everything is right on as I would like it

"Fun and easy to use texting solution"

Comments: A better connection to our customers and to future potential customers.

Pros: It's truly easy to use. The team has used Avachato to gain a new level of access to our current customer base and has also helped us reach new customers!