--- description: Get detailed information about Canny usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Canny Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/30541/customer-satisfaction/software) > [Canny](/software/161103/canny) # Canny Canonical: https://www.capterra.ae/software/161103/canny Page: 1 / 4\ Next: [Next page](https://www.capterra.ae/software/161103/canny?page=2) > Canny is a user feedback tool built to cover everything you need to navigate the entire feedback cycle. > > Verdict: Rated **4.6/5** by 76 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Canny? Cloud-based solution that helps small to large businesses collect, analyze, prioritize and track user feedback to make informed product decisions. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 76 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Canny - **Founded**: 2015 ## Commercial Context - **Starting Price**: $0.00 - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Pricing Details**: Start out with our Free plan, and scale as needed as you get more feedback. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Alerts/Notifications - Bills of Material - Collaboration Tools - Customer Segmentation - Discussions/Forums - Feedback Management - Idea Management Software - Idea Ranking - Ideation - Multi-Channel Data Collection - Prioritization - Product Roadmapping - Project Management Software - Resource Management Software - Status Tracking - Third-Party Integrations ## Integrations (15 total) - Asana - ClickUp - Discord - GitHub - Google Chrome - HubSpot CRM - Intercom - Jira - Microsoft Entra ID - Microsoft Teams - Okta - OneLogin - Segment - Slack - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Chat ## Category - [Customer Satisfaction Software](https://www.capterra.ae/directory/30541/customer-satisfaction/software) ## Related Categories - [Customer Satisfaction Software](https://www.capterra.ae/directory/30541/customer-satisfaction/software) - [Nonprofit Project Management Software](https://www.capterra.ae/directory/32439/project-management-software-for-nonprofits/software) - [Idea Management Software](https://www.capterra.ae/directory/10027/idea-management/software) - [Customer Experience Software](https://www.capterra.ae/directory/30671/customer-experience/software) - [Product Roadmap Software](https://www.capterra.ae/directory/30864/product-roadmap/software) ## Alternatives 1. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Zoho CRM](https://www.capterra.ae/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 3. [LiveChat](https://www.capterra.ae/software/62194/livechat) — 4.6/5 (1715 reviews) 4. [Wati](https://www.capterra.ae/software/204314/wati) — 4.6/5 (202 reviews) 5. [Intercom](https://www.capterra.ae/software/134347/intercom) — 4.5/5 (1131 reviews) ## Reviews ### "Depth of features helping us unlike more as a team" — 5.0/5 > **Taylor** | *24 February 2026* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: We're in the early onboarding stages, but so far I appreciate the UX, the capabilities, and the team itself. We're switching from another vendor because the functionality is deeper, it's cheaper, the API is more open, and it fits our workflows better. I really like the Auto Pilot feature. It's helping me passively collect feature requests from Gong calls that we'd otherwise have missed or manually had to add. Even during the trial/POC, they were incredibly responsive and helpful. I had a few very specific requirements, and they were there to answer all of my questions. > > **Cons**: So far, nothing really comes to mind. Since I have to fill out this field, learning the UI is a bit of a learning curve, but that's because they're in a transition period right now. > > Positive. As I said, the tool is strong, and the team has been communicative, responsive, and helpful. Can't ask for anything else from a vendor really ----- ### "Finally a feedback tool that stays out of the way, but gets everything done\!" — 5.0/5 > **Verified Reviewer** | *5 November 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: No nonsense\! Does the best job at closing the feedback loop out of any other tool in a lightweight, transparent way. Been pushing my team to use Canny for 2-3 years now and we're finally making the switch and in the process of upgrading to a paid account. But the move to Canny has already drastically simplified how we can collect, clean, and organize feedback. It’s the most intuitive tool out there for pure PMs - minimal, but powerful\! > > **Cons**: While Canny is great for feedback collection and prioritization, it’s not as deep on advanced product planning and internal roadmapping as our previous tool was. A gantt view would be great to have visibility for at least the upcoming quarter. The pricing model is quite flexible and inexpensive to be honest but the price jump from pro to business plan is huge. The total seat count at Pro plan is hard-capped at 10 users which feels like a big compromise because buying one more seat means having to switch to a business plan, which doesn't justify at all. > > The transition from Productboard to Canny was challenging but Canny's flexible tagging structure made it way smoother than expected. We migrated all historical insights and kicked off with a clean slate and taxonomy going forward. Canny’s structure encourages consistent tagging, feedback hygiene, and better prioritization discussions. Autopilot is magic\! The biggest difference I've noticed is there is almost no process overhead which is essential in a past moving team. ----- ### "Canny Review" — 3.0/5 > **Freeman** | *10 November 2025* | Computer Software | Recommendation rating: 4.0/10 > > **Pros**: I like that Canny is \*generally\* a pretty intuitive tool. I think part of it is that the use cases for Canny itself are generally not that varied, but just by watching a couple of short videos I was able to see the potential value of Canny pretty quickly. Clearly, the initial product was designed by someone who understands pain points related to capturing product feedback across an organization. The overall product vision makes a lot of sense to me. > > **Cons**: Okay, a couple of items here: - Baseline, I think the product could improve in a couple of major avenues. There's a couple of product decisions that I don't completely understand, and it's totally possible that I'm just not utilizing it correctly. - Firstly, it's difficult to get information out of Canny. I think a couple years ago, when saas products were more siloed, this was less of an issue. Now, with MCP connectors and AI tooling, having info be siloed without being queryable by Dust/Notion AI etc is pretty difficult to work with unless you're SFDC. I can understand autopilot's value, but what is the real value of automatically adding 1000s of feature requests into Canny if there's no way of using AI to querying or filtering within those posts? I would have rather had some type of AI that could read ticket context and auto-assign tags or teams or categories or add to roadmap. - There's also a lot of personalization/customizability, but then also very little at the same time. Like post fields not being able to be customized per board doesn't really make that much sense to me. At least visually, allowing me to hide certain fields depending on the board would be a big plus. Having automations is awesome, but then the only trigger is upon post creation. I can notify users when a linear issue is completed, but I can't add additional logic of which specific users or admins, etc. Just seems like a lot of potential customization options because the data is all there, but pretty little support to utilize all of the info I have available. > > I think overall it has been so-so. The product vision is decent, but execution is quite difficult to get off the ground. There's a lot of nuances with how to effectively utilize boards, roadmaps, categories/tags, etc. so it's difficult to get off the ground. I've been working with \[sensitive content hidden\], but I think some implementation/solutions support could have been very beneficial. At the end of the day, the best product is the one that people are willing to use, and currently it's been a challenge for me to position this as a huge value add to our current processes. I see the vision, but initial setup can be a very large lift. ----- ### "Excellent feedback management and Slack integration" — 4.0/5 > **Aranza** | *24 December 2025* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: We really like the Changelog feature, specifically the ability to use filters. We recently started using the feedback board and the Slack integration has been incredibly useful for our workflow; it makes it very easy to push client feedback directly to our board. > > **Cons**: The main downside is that the user-facing plugin/widget does not translate to Spanish. We need better localization options for non-English speakers. > > Overall, it is a great tool that has improved how we listen to our customers. The setup was smooth, and the integrations work well. If they added Spanish support for the widget, it would be perfect for our market. ----- ### "Solid feedback tool with serious potential to go even further." — 4.0/5 > **Emily** | *25 November 2025* | E-Learning | Recommendation rating: 9.0/10 > > **Pros**: Canny is very intuitive and has been easy for our customers to get to understand. I like the search functionality it has and the ability to showcase similar posts when a customer is submitting something. I also like the integrations with things like Hubspot and the scoring functionality, allowing us to integrate our customer data to help prioritize requests. I'm thankful for the administrative capabilities like merging posts, reviewing and exporting data about the author, commenters and voters, and the ability to have my team easily in canny and interacting with each other + our customers. > > **Cons**: Some of the automations and setup processes are a bit clunky. I don't like the fact that the categories are per board, so we have to set those up individually each time and the fact that nothing can really be duplicated. I ended up having to make 11 automations that covered a similar task, but created each one manually. The ability to duplicate certain things as an admin would be incredibly helpful. Also, some of the visual limitations are frustrating. Why am I only limited to 3 statuses on the page and why can't I customize the page more? > > Overall good, but I'm excited to see what else Canny releases in terms of functionality. It's been easy to learn, the support has been awesome and our customers have been very active since launch. ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.ae/software/161103/canny?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/161103/canny) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data