Lucky Orange Reviews

BEST app to understand why your customers aren't converting

Pros:

I thought I had a store with fantastic user experience based on my previous shopify stores, but turns out what I learned so far doesn't apply to all stores... For example, the upsell on my cart's page doesn't show on certain devices unless the user scrolls down (and I wanted it to be visible immediately), another example has to do with older age groups (main audience for one of my stores) as they didn't realize there are more images for the product that they can see by simply swiping left or right, this made them keep on changing the variants to view the product in its other colors (it was a problem with a specific theme, so I added a swipe icon on the first image)... At first I thought their monthly price is not within my budget as I didn't need the app often, so I paid $50 for a limited lifetime deal with some other app, only to realize later on that I use it way more often than I originally thought, AND no one masters the app like Lucky Orange starting with its features, functionality, ease of use, speed, and ending with its super amazing support team. Thank you for such a great app :)

Cons:

The only thing is probably have my own device(s) excluded from the recordings, not sure if that's available or not - didn't look up their help section.

It's a great product, would recommend for anyone with a customer centric website.

Comments: It's been a good way for us to see where customers might be using the site differently to what we intended as well as a way to easily debug issues customers might have with different screen sizes and browser types.

Pros:

The ability to see screen sizes and browser types have been really helpful. Obviously being able to see what the customer's journey looked like is of great value.

Cons:

The ability to track based on IP does not seem to be available anymore? Makes things harder as we're debugging using country tracking and session times.

An initial assessment of Lucky Orange

Pros:

In a quick review I found LO to be the most insightful tool to teach me how to optimize my website. Now that I am embarking on a joint project with Google, it is the first place I went to help me track and understand progress.

Cons:

None, there is more functionality than I know how to use at the moment so heavily dependent on support, who have been great.

Not bad

Pros:

I like the daily report it gives of how many customers visit the website daily.

Cons:

The heat map does not include all customer visiting the site so it doesn’t represent anything accurately.

It helps me to optimize our website smoothly.

Comments: Lucky Orange also offers user polls, which allow us to get feedback from our visitors. This feedback can be used to make improvements to the website and give our visitors a better experience.

Pros:

Lucky Orange offers heatmaps, which allow you to quickly and easily view how visitors are interacting with a website. This helps to identify problem areas and optimize the user experience.Lucky Orange provides visitor recordings, which allow me to view how individual visitors are interacting with our website. This helps to keep track of their activities and identify any problems or areas for improvement.

Cons:

Lucky Orange is a paid service, so it can be expensive for some businesses.Lucky Orange is only compatible with certain web browsers and operating systems, so it may not work for all users.Lucky Orange is a complex service, so it can be difficult for some users to understand and use.

I like to hear the bell sound when new user visiting my website

Pros:

yes, Lucky Orange is great, the system even give you sound notification when someone visit your website, this is real good when I am alone at home/office; then I know someone is reading/surfing what I create. The system also allow me to start the live view and see what the visitor reading on the page, include with their location, landing and exit page, browser type, screen resolution, did they type on the site etc... this is the details I need, so i can keep improve/update my website! Lucky Orange also screen record all the page view, so I can review on the page UI design, fix the UI problems and see what user likes on the page, this is really useful for the website too. Thanks Lucky Orange to build good product like this, Thanks

Cons:

The system is real good, if you really need me to come up the least of the software will be the Chinese translation, I found some of the Chinese word is not match with the functions

Great tool

Pros:

I love that I can watch my customer journeys in real time. It's so helpful for UX design, product development and buyer intent tracking.

Cons:

I wish I didn't have to pay for it because I'm an early-stage start-up but it's a service worth paying for.

Wish I understood it better...

Comments: Frustrating.

Pros:

This data is surely helpful -- it's just difficult for someone to ramp up to really understanding it enough to unpack the data and employ it. Right now, all I see is what page people visit most. Well, okay, but Shopify tells me that, too. Really would help if there was an onboarding video of about 2-3 minutes that explains how to best use Lucky Orange and deploy the data for improved customer experiences.

Cons:

See above: Opaque. Hard to understand how it's actually helpful in a GRANULAR way. Not just the 30,000 foot viewpoint.

Terrific easy to user product at a great price!

Comments: Lucky Orange has helped us improve our website and as a result, increase our online conversions/sales. It is a great tool to evaluate new and/or updated pages and how well they perform and adjust accordingly.

Pros:

Lucky Orange is intuitively easy to use and gives you meaningful insights into how well your pages are performing in engaging the users.

Cons:

No complaints! I love the ease of use and graphical depictions of the site usage.

Great tool to learn customer

Pros:

I think Lucky Orange is a great tool to use on tracking customer's activities on your site and improve your site based on the data.

Cons:

It did slow down my site a little. Some of the snapshot shows over 30s but when I opened it, there is no recording.

Great value for marketeers with limited time and budget

Comments: I was looking for a simple and affordable tech to help assist our conversion optimization goals. Honestly, I did test out its competitors like VWO and Optimizely which are certainly loaded with some great features, glorified UI and excellent support, but all that also accompanies hefty monthly subscription cost and implementation time. If your marketing goals are clear and you want the product to start getting the job done fast and efficient, Lucky orange is your value for money.

Pros:

I came across Lucky Orange while browsing on the internet for tools to help assist our conversion optimization goals. I decided to give it a shot and was already impressed by how simple they made its setup and get started. Took me 10 minutes to link it up with our landing pages and another 10 to setup the dashboard. The recordings feature is great, but the quality of the live view of visitors on website is phenomenal. I love the dashboard, especially the ability to create multiple funnels and observe their performances through their daily or weekly auto-generated reports via email.

Cons:

It's quite evident that UI isn't their most important focus. It's definitely trailing in the branding game of today's b2b saas products. But if one is ok to overlook the glorification of software elements, the core of the product is strong and gets the job done. It skipped tagging from some recordings from time to time, but I reached out to their support team and they immediately helped us fix it.

Look no further

Comments: Overall the experience has been great

Pros:

I like the interface and the responsiveness of the software, it is very accurate and the filters available give me great insights. The other thing that I love is the user profiles that monitor how many times the user has visited and on what devices etc.

Cons:

For me I cannot fault lucky orange. I would like to be able to see further into the past (they have improved this with the latest update) but it's not a big deal.

Valuable Asset for CRO

Comments: Despite some of the bugs, it is a powerful tool that regularly delivers. The customer support team are also incredibly helpful and professional.

Pros:

Lucky Orange is incredibly easy to implement and is a valuable tool for ongoing CRO & UX improvements. We often use the heatmap and engagement tools to inform design and development work.

Cons:

The heatmaps can sometimes struggle with certain website pages when taking a screenshot. Additionally, we have had issues with logging int multiple times during the same session.

I love Lucky Orange!

Comments: Love it!

Pros:

I use LuckyOrange daily to check my traffic and what my users are doing on my marketing site and within our app. Helps me keep a pulse on where traffic is coming from and lets me figure out important metrics like our unique visitor -> trial conversion rate.

Cons:

I have a lot of websites that I track so I wish pricing was based on overall traffic number and not how many sites you have. I would use the tool more if sites weren't so limited.

"Easy to use app"

Comments: Lucky orange is phenomenal at showing live guest engagement.This has additionaly assisted me with developing and contact a greater crowd and monitor my progress.

Pros:

Seeing what the client is reffering to and having the option to help them in that particular time.

Cons:

They have a few different highlights that are not satisfactory of how they incorporate with different stages.

Easy to use, great information

Comments: Easily worth the money to learn who is visiting and how customers perceive your website.

Pros:

Visit recordings. Provided valuable information on how customers interact with the website's content.

Cons:

Chat feature could use some more customization options / features.

Great Value

Comments: It has been an affordable solution for our small business.

Pros:

I love being able to chat with site visitors, answer their questions and suggest resources for them.

Cons:

It is very difficult to set up funnels that work and you can’t make cross-platform funnels at all.

The best tool to understand your users

Pros:

The possibility to view in real time what the users are visiting

Cons:

Not fully compatible with all kind of browsers, for some specific versions the tracking don't work as well as usual.

Best video recording

Comments: Good

Pros:

Their visitor video recording tool is the best on the market.

Cons:

Luckyorange doesn't catch all of the visitors. Their UI was outdated, but now they changed it.

Great tool to track daily traffic to my site

Pros:

One of my favorite things about Lucky Orange is the fact that early in the morning, I get a report on the number of visits my site had the day before.

Cons:

Sometimes I can't see a visitor's screen in real time. This functionality is important for understanding if some products are good visibility and attracting people's attention.

best Expérience

Pros:

The first time I see live users entering my site and I see the areas visited and the one avoided suddenly it's an extraordinary tool to develop your online business

Cons:

the implementation the first time you had to ask for help, and just after everything is intuitive

Very good Lucky Orange

Comments: Lucky Orange is very useful and easy to work with. With some speed improvements it will be a great tool for every company.

Pros:

This software combines many useful tools to boost sales and marketing activities.

Cons:

Agents and chat sometimes stay offline. And sometimes is slow maybe because we use it from Eastern Europe.

Cheaper alternative to hotjar that does everything I need

Pros:

Data visualisation is excellent, UI is very easy to navigate, and installation is very easy.

Cons:

Would love the ability to export dashboard analytics into a csv or pdf would be nice

Great for Customer Support and Tracking

Comments: Love - we've used it for our website for years. It was easy to set up and train team members to use.

Pros:

I love the ability to connect our customers questions with a visual off their experience shopping on our website.

Cons:

Interface is still a little bit dated and sometimes the admin area can be a little slow.

A great secret weapon to have

Pros:

I like how I am alerted when someone visits my website including their location and how I can chat with them real time.

Cons:

Currently I have nothing that I do not like.