--- description: Get detailed information about MasterControl Quality Excellence usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: MasterControl Quality Excellence Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Medical Lab Software](/directory/20043/medical-lab/software) > [MasterControl Quality Excellence](/software/148577/mastercontrol) # MasterControl Quality Excellence Canonical: https://www.capterra.ae/software/148577/mastercontrol Page: 1 / 22\ Next: [Next page](https://www.capterra.ae/software/148577/mastercontrol?page=2) > MasterControl Quality Excellence is the \#1 Quality Management System (QMS) in life sciences > > Verdict: Rated **4.5/5** by 526 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses MasterControl Quality Excellence? MasterControl Quality Excellence is the \#1 Quality Management System (QMS) in life sciences. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 526 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: MasterControl - **Location**: Salt Lake City, US - **Founded**: 1994 ## Commercial Context - **Starting Price**: $25,000.00 - **Pricing model**: Other - **Pricing Details**: Contact MasterControl for detailed pricing information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, Japanese - **Available Countries**: Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, Iceland, Ireland, Isle of Man, Italy, Japan, Jersey, Malaysia, Netherlands, New Zealand, Norway, Philippines and 12 more ## Features - Access Controls/Permissions - Alerts/Escalation - Approval Process Control - Archiving & Retention - Audit Management - Audit Planning - Audit Trail - Bills of Material - Change Management Software - Collaboration Tools - Commenting/Notes - Complaint Management Software - Compliance Management - Compliance Tracking - Corrective and Preventive Actions (CAPA) - Customizable Templates - Dashboard Software - Data Visualization Software - Document Capture - Document Coding & Control - Document Storage - Equipment Management - Feedback Management - File Sharing Software - Full Text Search - Incident Management Software - Internal Controls Management - Inventory Management Software - Issue Tracking Software - Maintenance Management Software - Monitoring - Nonconformance Tracking - Order Management Software - Prioritization - Project Management Software - Quality Control - Reporting/Analytics - Response Management - Risk Analysis - Risk Assessment - Risk Management Software - Risk Scoring - Root Cause Analysis - Search/Filter - Task Management Software - Training Management - Version Comparison - Version Control - Version Rollback - Workflow Management Software ... and 13 more features ## Integrations (3 total) - Microsoft Excel - Microsoft PowerPoint - Microsoft Word ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Medical Lab Software](https://www.capterra.ae/directory/20043/medical-lab/software) ## Related Categories - [Medical Lab Software](https://www.capterra.ae/directory/20043/medical-lab/software) - [Audit Software](https://www.capterra.ae/directory/30664/audit/software) - [Enterprise Risk Management Software (ERM)](https://www.capterra.ae/directory/32559/erm/software) - [Quality Management Software](https://www.capterra.ae/directory/30099/quality-management/software) - [Compliance Software](https://www.capterra.ae/directory/30110/compliance/software) ## Alternatives 1. 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[Ideagen Quality Management](https://www.capterra.ae/software/155354/Ideagen-Quality-Management) — 4.5/5 (178 reviews) ## Reviews ### "A Qx Review" — 5.0/5 > **Matthew** | *9 October 2025* | Biotechnology | Recommendation rating: 8.0/10 > > **Pros**: I like mastercontrol quality excellence for how easy it is to collaborate on documents and notify users of pending tasks. > > **Cons**: I dislike mastercontrol quality excellence for the difficulty in implementing the module and difficulty in training end users on the functionality after implementation. ----- ### "MasterControl Quality Excellence for Life Sciences" — 3.0/5 > **Verified Reviewer** | *25 July 2025* | Medical Devices | Recommendation rating: 6.0/10 > > **Pros**: - Strong audit trail and compliance features help meet regulatory requirements such as 21 CFR Part 11 and EU Annex 11. - Provides a unified platform for document management, training, and electronic forms across quality processes. - Includes validation documentation and protocols that can ease system adoption and regulatory readiness. - The Process module is highly powerful for organizations with the expertise to build and maintain custom business processes with web technology (HTML, JS, CSS); otherwise, support or pre-built templates are typically required to get the most out of it. - The Customer Café provides a space for knowledge-sharing and collaboration across the user community. - With the right configuration and internal ownership, MasterControl can serve as the backbone of a quality management system. - Recent product development efforts are the most significant in years and show promise. Many of the current challenges may be growing pains as the platform evolves. > > **Cons**: - Support is slow to respond and often unwilling to address known issues. - Updates are unpredictable and often introduce new issues. - The shift to named user licensing has disrupted business-critical workflows and imposed significant increased cost to maintain the same functionality. - The move to cloud hosting reduces flexibility, eliminates some custom integration options, and forces design decisions around licensing rather than usability. - Implementation requires deep expertise. The system’s complexity and inconsistent documentation make it easy to create structures that become difficult to scale or maintain. Without careful planning, it can devolve into a digital repository that’s hard to navigate or utilize effectively. - User experience is poor. Updates sometimes reduce usability. Feedback from end users across departments is mostly negative. - Standard reports are unreliable and often blamed on a third-party. - Advanced reporting capabilities require purchasing an additional module, even though MasterControl has acknowledged limitations in the default reporting tools. - Documentation and training resources are often outdated or inaccurate, which can make onboarding and self-support more difficult. - Collaboration within the platform is limited and cumbersome. Many users resort to external tools for effective collaboration. - The system has a steep learning curve. Navigation is not intuitive, and even routine tasks often require multiple steps or significant system knowledge. > > We've been a MasterControl customer for over 20 years. While the system can work well when initially implemented, it lacks the flexibility to evolve with a growing or changing business. Over time, this leads to accumulating technical debt and diminishing returns. The recent shift to cloud hosting has introduced additional friction, making previously simple tasks more complex or requiring engagement with their services team for additional fees. Historically, with on-prem deployment and concurrent licensing, the system provided good value for money as it offered more flexibility in using the system and designing custom integrations. With the cloud and licensing model changes, we've seen a dramatic increase in licensing fees, while simultaneously losing the ability to implement custom solutions and assign user rights freely. The changes force us to redesign and restructure the system and our processes around their pricing constraints rather than process efficiency. The transition to named user licenses has been deeply disruptive. The model is fundamentally misaligned with how users engage with the system, especially within the Process module, and directly breaks some of our core quality workflows. Restoring functionality under the new model would require a significant financial investment, amounting to nearly a 300% increase in our costs just to maintain parity with the on-prem setup. For long-term customers, this feels less like a product evolution and more like a forced upsell. Although MasterControl has made major investments in developing a next-generation platform, it feels like this has come at the expense of maintaining and improving the current system. Longtime customers are left with aging infrastructure, limited documentation, and training materials that often fall short of demonstrating how to use the system effectively and in a configurable way. As someone familiar with the architecture and database structure, it’s clear that some foundational aspects of the platform stray from modern best practices. While this may explain the decision to rebuild rather than refine, it does little to help existing customers who still rely on the legacy system for critical operations. Better support, accurate documentation, and a genuine commitment to helping customers succeed with the platform as it exists today would go a long way. ----- ### "Qx Review Bruker" — 5.0/5 > **Mary** | *15 May 2025* | Medical Devices | Recommendation rating: 9.0/10 > > **Pros**: Document vaulting allows multiple sites to use the tool but not see eachothers trainnees, infocards, etc > > **Cons**: Finding or extracting reports. Insights doesnt have all the available j reports but j reports is clunky > > Very nice, we use Qx, Mx, and aqem. User acceptance has been high. There were some training issues in the beginning but now most users are quite good at using the tool and finding the information they need. ----- ### "Mastercontrol QX" — 5.0/5 > **Michele** | *8 October 2025* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: I liked how MasterControl Quality Excellence makes quality management simple and efficient, with great visibility and automation. > > **Cons**: While MasterControl offers strong capabilities, the learning curve can be steep and may require extra user training > > Overall, our experience with MasterControl Quality Excellence has been excellent—it’s helped us strengthen compliance, improve collaboration, and simplify complex workflows. ----- ### "Game changer for any mid to large scale operation" — 4.0/5 > **Don** | *7 October 2025* | Medical Devices | Recommendation rating: 9.0/10 > > **Pros**: Qx has transformed our document control, turning a reactive process into a proactive strength. We’ve saved hundreds of hours on manual tasks in just one year, freeing up resources for strategic priorities like product innovation. > > **Cons**: User adoption initially was slow to implement. Barrier to entry was challenging at first but once set up it made life easier. > > As a Quality Director in the medical devices industry, I’ve overseen the use of MasterControl’s Qx platform for document control over the past year. In a sector where regulatory compliance (e.g., 21 CFR Part 11, ISO 13485) is paramount, Qx has revolutionized how we manage our extensive library of SOPs, work instructions, and batch records. It’s more than a storage solution—it’s a dynamic system that integrates document workflows into our broader QMS, streamlining operations and bolstering audit readiness. ----- Page: 1 / 22\ Next: [Next page](https://www.capterra.ae/software/148577/mastercontrol?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/148577/mastercontrol) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data