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Marketing 360 Reviews

4.5 (1,125) Write a Review!

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Pros:

Marketing does not require a lot of hands on but I receive regular updates and the ability to respond if need be. Integrated well, especially email requests for service.

Cons:

I have two other friends that I referred that are very upset with their experiences and even cc'd me on their emails to their sales person and account manager to express their frustrations.

Marketing 360 ratings

Average score

Ease of Use
4.5
Customer Service
4.6
Features
4.5
Value for Money
4.3

Likelihood to recommend

8.5/ 10

Marketing 360 has an overall rating of 4.5 out 5 stars based on 1,125 user reviews on Capterra.

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Filter reviews (1,125)

Martin
Martin
Marketing Manager in Kenya
Verified LinkedIn User
Airlines/Aviation, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

All In One Marketing Platform

5.0 last year

Pros:

The software is simple to use. Worldclass support team. Social media intergration has really helped me to boost numbers and our brand. The customer login portal is straightfoward and easy to use. The visual presentations are the best, I have worked with other marketing tools and nothing beats or comes close to this.

Cons:

No drawbacks, works perfect for me and my company

Madwire Response

12 months ago

Martin, Thank you for taking the time to share your positive experience with us. We're glad to hear that our software has been simple to use and that our support team has been able to assist you effectively. It's also great to know that our social media integration has helped boost your numbers and brand. We appreciate your feedback and are happy to have you as a satisfied customer.

Presley
Owner in US
Consumer Services, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Great platform! A must for small business owners!

5.0 4 months ago

Comments: This platform literally has EVERYTHING! I lack in the marketing aspect of being a business owner, so Marketing360 has been so helpful!

Pros:

Marketing360 helped me build a AWESOME website! They also helped me turn around -360degrees my social media for my business. They keep my social media profiles updated and help me send marketing emails to current and potential customers.

Cons:

Wish this platform was a tad more affordable for small business owners.

Madwire Response

4 months ago

Thank you so much for your review! We are thrilled to heaer that our team has been such a great asset for your business and that you find the platform to be an effective tool to help you market your business. We look forward to our continued partnership!

Melissa
Owner in US
Construction Software, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Worst company you could use for marketing

1.0 9 months ago

Comments: Absolutely horrible. Charged me $3,500.00 for the first two months and provided nothing. Then when they finally got my google ads running they would not provide me a statement.

Pros:

Nothing, They do not deliver anything they promise.

Cons:

Everything. They are liars...They take your money and don't provide the advertising.,

Claudio
Digital Marketer in US
Telecommunications, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

A marketing software for small and medium enterprises.

4.0 3 months ago

Comments: The software is amazing. It has promoted professionalism in our organisation.

Pros:

Affordable pricing of the software and professionalism of vendor support services providers.

Cons:

Marketing 360 has served us with very minimal glitches no dislike.

Madwire Response

2 weeks ago

Thanks for your review, Claudio! We are so glad that the Marketing 360 software has been an asset to your business.

BOBBY
PARTNER in US
Construction Software, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

GREAT CUSTOMER SERVICE

5.0 6 months ago

Comments: THEY ARE PHENOMENAL, AND WE WILL CONTINUE DOING BUSINESS WITH THEM!

Pros:

We've used 360 Marketing for a while now, and they do a great job! I'm writing this review because we are impressed with their customer service. I called in with an issue right at their closing time because of a problem with an ex-employee whose email was still listed on our site. [sensitive content hidden] was amazing! Even though it was Friday at % p.m., he still took the time to assist me in removing the ex-employee. GREAT TEAM. ELITE EXTERIORS ROOFING & RESTORATION

Cons:

LOVE EVERYTHING ABOUT THEM. I'VE NEVER CALLED IN AND THEM NOT DO EVERYTHING TO ANSWER MY QUESTIONS

Tom
owner in US
Retail, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Marketing 360 true review

1.0 last year

Comments: disgusting, absolutely nothing in return for a huge investment. Could never contact any who could help. Took days to correct a misspelled word, Would be open to talking with anyone thinking about using 360

Pros:

They had great pitch, talked great game, and complete non performance

Cons:

continual message - "This takes time, no worries you will see" Well $44000 later and I see nothing

Jaco
Manager in South Africa
Construction Software, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Marketing 360

5.0 6 months ago

Comments: Overall I'll say they have a good rating,streamlined bussines and very good to work with.

Pros:

Very good support team and it's track performance across multiple channels.

Cons:

Priceing a bit steep especially for the small business.

Madwire Response

6 months ago

Thank you for your review, Jaco! We are glad to hear that you have found our team to be good to work with. We look forward to our continued partership!

Jennifer
Executive Director in US
Nonprofit Organization Management, Self Employed
Used the Software for: 1+ year
Reviewer Source

Streamlined Onboarding

5.0 5 months ago

Comments: Excellent! The staff were friendly, willing to work at my slow pace, and lots of resources (including live people) to teach me new features.

Pros:

Streamlined and organized onboarding. Friendly staff. Easy to use templated building blocks for my site.

Cons:

Had some trouble pulling a report from CRM, but Kylee walked me right through it--no problem.

Madwire Response

4 months ago

Thank you for your review, Jennifer! We are glad to hear that our team have been easy to work with and helpful. We look foward to our continued partnership!

Samuel
Database Administrator in Canada
Retail, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Great tool

4.0 4 months ago

Comments: Effective for streamlining marketing efforts, but pricey.

Pros:

Comprehensive all-in-one platform for marketing needs.

Cons:

Can be expensive for small businesses with limited budgets.

Madwire Response

4 months ago

Thank you for taking the time to leave us a review! We are so glad that you find the Marketing 360 platform to be a effective tool for your business.

Victoria
Social support worker in US
Individual & Family Services, 10,000+ Employees
Used the Software for: 1-5 months
Reviewer Source

Want a better marketing this one is the best to get

5.0 3 months ago

Pros:

They helped me with any trouble i have its easy to use

Cons:

The prices are fair but overall i have no no dislikes

Madwire Response

2 months ago

Thank you so much for your review, Victoria! We are glad to hear that our team has been able to help you and that you find the platform easy to use. We look forward to our continued partnership!

Loureen
Head Of Partnerships And Programs in Kenya
Nonprofit Organization Management, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Solid Marketing Automation .

5.0 last year

Comments: It is our all time marketing tool. Campaigns,lead management and general marketing. It handles so much marketing related tasks with ease.

Pros:

Easy to cut across all social media platforms for marketing. It has all topics and products of choice. Reduces cumbersome emails related to marketing. Appointment scheduling for meetings are fast and done online. Best follow up for billing and invoicing.

Cons:

I think it has been a great experience and well supported Incase we need assistance.

Alberto
Administrative Supervisor in Spain
Automotive, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Marketing 360 is my go-to for all my digital marketing needs! It's user-friendly and packed with features.

5.0 12 months ago

Pros:

I love the seamless integration of all marketing tools in one platform. The reporting and analytics are also top-notch.

Cons:

I wish the pricing plans were more affordable for small businesses. Also, the learning curve can be steep for beginners.

Madwire Response

12 months ago

Alberto, Thank you for taking the time to leave a review. We are glad to hear that you find the platform to be user-friendly and are enjoying all the features. We look forward to continuing to work with you!

Shubhra
Director in Canada
Computer Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Marketing 360 for retail

5.0 last year

Pros:

This is a holistic tool to drive personalized communication to customers

Cons:

Customer segmentation. Is a bit of a challenge

Madwire Response

12 months ago

Shubhra, Thank you for taking the time to leave a review. We appreciate your feedback and are happy to hear that you find the Marketing 360 tools useful.

Kayce
Kayce
Owner in US
Verified LinkedIn User
Apparel & Fashion, Self Employed
Used the Software for: 1-5 months
Reviewer Source
Source: GetApp

A Frustrating Journey with Marketing360: Promises Unfulfilled

1.0 2 years ago

Comments: I approached Marketing360 with high hopes and optimism, believing they would be the perfect solution to boost my business's online presence and increase customer engagement. Unfortunately, my experience with them has been nothing short of disappointing and frustrating. Four months into our partnership, I am left questioning the value of their services and the effectiveness of their promises.All I ever hear from Marketing360 is the same repetitive mantra: "Marketing takes time." They continuously try to reassure me that results will eventually come, but four months into our partnership - without ONE customer from their efforts, I can't help but feel like they aren't doing anything substantial to justify their claims. It's incredibly disheartening to invest my resources into a service that seems to offer no tangible progress or evidence of their efforts. Their excuses and empty promises of eventual success only serve to further erode my trust in their abilities. I expected a proactive and efficient team that would deliver on their commitments, not one that constantly makes me feel like I'm throwing my money into a void.

Pros:

The website creation was a great start; however, I ended up doing most of the work with it once I figured out the program.

Cons:

Everything other than the website development (the website shell - I did the rest), this has been a complete waste of money. So very disappointed.

Isaiah
Digital sales manager in Kenya
Financial Services Software, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Marketing 360

5.0 last year

Comments: I would totally recommend this software for upcoming businesses to boost their digital sales

Pros:

It has really helped boost my sales and that of my team because of its features like social media integration where it boosts my numbers up and converting more sales

Cons:

I feel like where i did not have a good experience is with the customer care. They are really slow

Madwire Response

12 months ago

Isaiah, Thank you for taking the time to share your experience with our product. We are thrilled to hear that it has helped boost your sales and the sales of your team. We appreciate your support and we will continue to work hard to provide valuable features that can enhance your business goals.

Samba
Human resources in Germany
Market Research Software, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

Human resources

5.0 12 months ago

Pros:

It's doesn't have every easy thing and i like working with people who knows what they want

Cons:

Infact the lies are too much they'll tell you, you will be paid very

Lamine
Head Project Manager in Burkina Faso
Investment Banking, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

For Marketing

4.0 last year

Pros:

Good software that is easy to use, very fluid with clean features. With their support team we are really well looked after

Cons:

At the beginning it was a little complicated in terms of using its interface but over time it became easy

Madwire Response

12 months ago

Lamine, Thank you for taking the time to share your experience with our software. We are glad to hear that you found it easy to use and appreciate its clean features. Our team works hard to provide a seamless and fluid experience for our customers, so it's great to know that we have met your expectations. Thank you for choosing our software and for your positive review. We truly value your feedback and look forward to continuing to provide you with the best possible experience.

Hannah
Owner/Educator in US
Health, Wellness & Fitness, Self Employed
Used the Software for: 6-12 months
Reviewer Source

VERY disappointed (Except for Web Design)

2.0 2 years ago

Comments: I think I've said enough. Bad. I would never work with them again.

Pros:

I LOVED my web design team. Attentive, listened to me. Marvelous! I LOVE my website.

Cons:

Everything besides the initial contact and web design was awful. No communication. I think I was actually lied to several times for the sake of them saving face (which didn't work). I paid THOUSANDS of dollars for nothing. They didn't listen to what I said. In the end, I did have some discussions and got a partial refund. I am HOPEFUL that it was just the 2-3 people I happened to work with that were the bad apples. The person I talked to in the beginning was wonderful and Web design was...but anything to do with content or social media was one of the worst professional experiences of my life.

JOANNE
accounts in UK
Automotive, 11–50 Employees
Used the Software for: Free Trial
Reviewer Source

Marketing 360 review

5.0 10 months ago

Pros:

Easy to use and made me aware of other things we could be doing.

Cons:

Not a fault with Marketing 360 but did cross over with other tools we are obliged to use so not worth the cost.

regan
regan
manager in Nepal
Verified LinkedIn User
Computer Software, Self Employed
Used the Software for: 6-12 months
Reviewer Source

A Comprehensive Review of Marketing 360

4.0 2 years ago

Comments: Our experience with Marketing 360 has been largely positive. The software has helped us solve various business problems, such as streamlining our marketing campaigns, tracking customer interactions, and analyzing campaign performance. As a result, we've realized numerous benefits, including increased efficiency, improved targeting, and better ROI.

Pros:

One of the things I liked most about Marketing 360 is its wide range of features. The software offers a robust set of tools that are impactful for our business. Additionally, the product is incredibly user-friendly, making it easy for our team to navigate and utilize its functionalities. Integration with our existing business processes was smooth and hassle-free, saving us valuable time and effort.

Cons:

While Marketing 360 has many strengths, there are a few areas that could be improved. We feel that certain features could benefit from further development or customization options. Additionally, there were a few aspects of the product that posed some difficulty during the initial stages of implementation. However, the support team was responsive and helped us overcome these challenges.

Trae
CEO in US
Security & Investigations, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Coastal Protection Inc.

5.0 2 years ago

Comments: [sensitive content hidden] has been extremely valuable in working with us to drive our marketing and website.

Pros:

Single platform that is simple to use and update

Cons:

Don't have any complaints about the platform

John
Co Owner in US
Automotive, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Good organization but more options then needed makes it complicated!

4.0 2 years ago

Pros:

Good organization and filing but can really be confusing at times.

Cons:

A little overbearing as far as options and tabs.

Jennifer
Event specliaist in US
Food & Beverages, 1,001–5,000 Employees
Used the Software for: Free Trial
Reviewer Source

It's awesome

3.0 11 months ago

Pros:

It was awesome and easy to use and great

Cons:

Sometimes it would run slow and sometimes it would stop working

John
John
Owner in US
Verified LinkedIn User
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source
Source: GetApp

Beware

1.0 2 years ago

Comments: We are having an awful experience with Madwire 360. Our digital presence has evaporated. My clientele has shrunk. What we have contracted for has been not been fulfilled. Our account managers have been begged us not to leave; however, they have acted in an unscrupulous and nonprofessional manner. An authorized transaction has led us to cancel our ACH agreement. I understand this is my fault, as I am only now doing the research and seeing the dissatisfaction expressed on Reddit, Quora, BBB, etc.

Pros:

Very personable and appeared in no my business.

Cons:

They did not perform as contracted. Total waste of money. My digital presents significantly decreased.

Leif
Founder in US
, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source
Source: SoftwareAdvice

IF YOU ARE THINKING ABOUT HIRING MARKETING360, YOU NEED TO READ THIS REVIEW

1.0 7 years ago

Pros:

There are only two pros: 1) First and foremost, my contract with Marketing360 is finally over. 2) I was forced to learn everything about sales and marketing that I was trying to delegate.

Cons:

Honestly, I didn't want to write this review. I tried to forget about it and just accept my poor decision, but I just can't. I've been done working with the company for nearly a month now and it still bothers me. Why? Well, I feel it's my public duty to save my fellow entrepreneurs from the jaws of deceit, empty promises, and weekends filled with bashing your head against your computer monitor. To be perfectly frank, you'd be better off lighting your money on fire than hiring Marketing360 - at least doing so would spare you months of frustration, anger, and disappointment. Hiring them was the worst decision I've ever made. Their sales guys were a bit pushy, but raised no red flags. The issues started after I signed my contract. They convinced me that my website needed to be redone, so we embarked on a 2-month search for fool's gold. Unfortunately, I didn't realize that their web designers build their customer's websites on the back of a clunky, archaic platform that they call "UXI." I have used Squarespace, Wix, Wordpress, Leadpages, and ClickFunnels, so I know a thing or two about website builders. UXI is unspeakably bad. And the worst thing is that they can literally hold your website hostage - should you decide to part ways with them - because they have total control over the backend. It took them over 2 months to "optimize my website for conversions" on UXI. I repeatedly requested access to the backend of this website during these 2 months and they told me that they couldn't allow me to do that because they were afraid that I would "break the site." Finally, my marketing executive relented and jokingly told me on a call that "if you break it, you bought it", referring to the complex UXi platform. She then conceded that their developers have trouble using it. Their developers!! Who in their right mind would want to run their business website on a custom platform that its developers have trouble using? At this point, I quickly learned how dreadful the whole platform was. Plus, the initial designs were complete garbage. I had to re-design my entire site myself using Wordpress and I did it over a weekend. It took me less than 48 hours to do the exact same thing that was taking them over 2 months! At every step in the design, the Marketing360 team pushed back on my requests for edits. To them, this was a get-in-and-out, cookie-cutter, copy-and-paste job, while to me, my website is the face of my awesome company - my livelihood - and I truly cared how it represented me and my brand. I wanted it to be welcoming and thoughtful, not a clunky, "conversion-optimized" mess. Things only went downhill from there. Response time was generally about a day, which - in many parts of the country - is longer than Amazon takes to deliver your order. Even worse, they take off weekends, so if something goes wrong with an ad over the weekend, you're screwed. This ruined many of my weekends. My marking executive did not deliver any ad mock-ups on time and she required so much hand-holding that I eventually just spoon fed her all of the ad copy, audience targeting segmentation, and literally everything else. Just to be clear, I want to say that again...I quickly realized that the only way I could contain my losses in this terrible business relationship was to do all of the ads myself. I made ALL the landing pages, ALL of the copy, ALL of the ad images, created ALL the audiences, EVERYTHING! I had to even teach myself how to do Facebook retargeting, which was the major reason I hired them in the first place. They require you to sign a 6-month contract and if you decide that you want out, they'll charge you an early termination fee. So, I just kept paying them to spend my money. Marketing360 basically just worked as my Facebook ad bank, boosting my ads with the money that I gave them. Except this bank charges you thousands of dollars to help you waste your money. As a 25-year-old who supports his "side hustle" business by working full time as an engineer, this essentially meant that I was just burning through my savings. Shortly thereafter, my marketing executive sent me an email to tell me that she was leaving the company. I don't know if she quit or was fired, but I can't say I was surprised. My new marketing executive began working with me 2 weeks before a huge product launch that I had been working on for months. This was basically a make-or-break product launch for my business that was on life support. Ironically, my useless marketing budget was to blame. My new marketing executive was far better (hence the 2 stars), but the rocky relationship and abysmal results continued. On January 23rd, 2018, I asked for a refund of all the unused ad credits that I hadn't spent. In my contract, I was required to pay per month, of which went to ad credits. Little did I know that they actually skim off a percentage of all the ad credits spend to manage the ads. Something that was not spelled out in the contract. When I asked to just take my unspent marketing budget and walk away, his management flatly declined despite us being outside of the 6-month contract window. Their reason?? They said that they "want the opportunity to win my business back." I told them that there was nothing they could do to mend the relationship, and they still declined. I even offered to pay them their "ad premium" (the percentage of money that they scrape off the top of every marketing dollar they spend for you - this was NOT mentioned at all in the contract by the way) on all but they still refused. I had to spend on underperforming ads just to burn through my money because the alternative was them simply keeping it. And I say "underperforming ads" because I launched the EXACT SAME ADS (same images, videos, copy, targeting) and mine consistently had a 1,000% to 3,000% higher conversion. I showed them data from multiple ads proving this and they gave me the runaround every time. Unbelievable. The icing on the cake was spending of my "creative hour credits" to one of their video editors for a 20-second promo clip and they sent me an unfinished version and told me that they burned through all the credits. They said I would have to pay them /hour to finish it. This doesn't make any sense because I provided all of the footage and told them precisely how I wanted it to be edited. Another thing that I ended up doing myself in a few hours. If you scroll down to reviews left in August, you will see that I left a positive review. Well, I wish I could delete it, but I can't. The reason I left this review is that they hounded me for a review from week 1. After a handful of email requests to leave a review in the first month, I begrudgingly did because I didn't want to damage our already fragile relationship. If you scroll down, you will see that there are NUMEROUS 1-star reviews, but for some reason, those reviews don't get factored into their perfect "5-star" score. The only thing worse than the I wasted on this company was the stress and aggravation that plagued me on a daily basis. Once famously quipped that building a company is like "eating glass and staring into the abyss" - well obviously Elon has never hired Marketing360, because his entrepreneurial experience would have been worse. One final point that you need to embrace: sales and marketing is THE MOST IMPORTANT part of your business. I wish businesses succeeded or failed by the quality of their product and service alone, but unfortunately, that's not the case. For the good of your business, you MUST NOT delegate your sales and marketing. If you are in the early stages of your business, this is even more important. You need to know that not all 20-somethings with an iPhone and 1,000 followers on Instagram know how to market in the digital world. If you can't market your business and sell your vision, don't expect someone to be able to do it for you. If you know how to log into Facebook, then you can figure out how to make your own ads. I taught myself in the past 6 months and I've gotten pretty good. Over the course of 8 months, Marketing360 did not help me to make a single sale. I spent working with Marketing360 with nothing to show for it. I messed up, but you don't have to. Please do your homework and think long and hard about this decision. I wish you all the best in your entrepreneurial endeavors.