--- description: Get detailed information about Faveo Helpdesk usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Faveo Helpdesk Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [Faveo Helpdesk](/software/147036/faveo-helpdesk) # Faveo Helpdesk Canonical: https://www.capterra.ae/software/147036/faveo-helpdesk Page: 1 / 6\ Next: [Next page](https://www.capterra.ae/software/147036/faveo-helpdesk?page=2) > Faveo Helpdesk is a customizable ticketing and customer support software available in cloud, self-hosted, and open-source editions. > > Verdict: Rated **4.5/5** by 117 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Faveo Helpdesk? We are an industry agnostic product. Some of the industries we serve include: Education Information Technology Banking Health care NGO TeleCommunication Enterprises Hospitality Food \& Beverages ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 117 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 4.7/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Ladybird Web Solution - **Location**: Bangalore, India - **Founded**: 2015 ## Commercial Context - **Starting Price**: $14.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: Self-hosted and Cloud available with a perpetual and recurring license. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, English, European Portuguese, French, Indonesian, Italian, Norwegian, Russian, Spanish - **Available Countries**: Bahrain, Belgium, Brazil, Denmark, Egypt, France, Germany, India, Italy, Jordan, Kenya, Kuwait, Lebanon, Mexico, Netherlands, Oman, Qatar, Saudi Arabia, South Africa, Spain and 3 more ## Features - Alerts/Escalation - Automated Routing - Call Center Management - Customer Portal - Email Management Software - Full Text Search - Knowledge Base Management - Macros/Templated Responses - Multi-Channel Communication - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management ## Integrations (8 total) - Facebook Apps and Tabs - Instagram - LDAP Manager - LimeSurvey - SMSPortal - Time and Task Management - Twitter/X - WhatsApp ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Chat ## Category - [Help Desk & Ticketing Software](https://www.capterra.ae/directory/30008/help-desk/software) ## Related Categories - [Help Desk & Ticketing Software](https://www.capterra.ae/directory/30008/help-desk/software) - [Customer Experience Software](https://www.capterra.ae/directory/30671/customer-experience/software) - [Customer Engagement Software](https://www.capterra.ae/directory/30906/customer-engagement/software) - [Knowledge Management Software](https://www.capterra.ae/directory/30094/knowledge-management/software) - [Customer Service Software](https://www.capterra.ae/directory/22/customer-service/software) ## Alternatives 1. [Freshdesk](https://www.capterra.ae/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Zoho Desk](https://www.capterra.ae/software/169505/zoho-desk) — 4.5/5 (2211 reviews) 4. [Zendesk Suite](https://www.capterra.ae/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [Milvus](https://www.capterra.ae/software/202528/milvus) — 4.8/5 (298 reviews) ## Reviews ### "Buggy and Sluggish - Could have been better" — 3.0/5 > **Saif** | *13 November 2024* | Financial Services Software | Recommendation rating: 3.0/10 > > **Pros**: Lightweight Not resource intensive Relief from Custom plugins > > **Cons**: Complex Configuration Buggy UI Not advanced workflows or customizations Lethargic Customer service > > Dont just sell a product for the sake of money. Listen to concerns of the customer's opinion and feedback. ----- ### "IT Assistant" — 4.0/5 > **Mohamed** | *25 November 2025* | Financial Services Software | Recommendation rating: 8.0/10 > > **Pros**: Nice Application. Easy to access, Varity of report's, Support is good. More secure because it is configured in Linux platform > > **Cons**: Overall application design frontend not attractive because we are in AI world it should be more attractive. > > Good and well, it is quite easy to access, Update and back up are easy to do .i will 8 out of 10. Nice App. ----- ### "Review of Favep Helpdesk Enterprises - Vostok" — 5.0/5 > **Mohamed** | *14 May 2024* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: Favep Helpdesk Enterprises is a helpdesk software solution designed for medium to large businesses looking to streamline their customer support operations. With an array of features like ticket management, automated workflows, and robust analytics, it promises to enhance the efficiency and responsiveness of support teams. > > **Cons**: 1. automated Workflows, widgets, Task integration etc.. ----- ### "Faveo Helpdesk Pro great product\!" — 5.0/5 > **Dylan** | *23 November 2025* | Accounting Software | Recommendation rating: 8.0/10 > > **Pros**: The new elea assistant looks very cool and exciting\! Seems like they are working on quite a few nice changes and keeping the system up to date with current times > > **Cons**: The fact that if you move a ticket to another department it wont auto assign. And its lacking some automation parameters like "hasAttachment" > > Very good product, we had some issues with slowness in peak times despite having quite good hardware. It was also a bit difficult to work with the API docs and some things in the APi but the product itself is great\! ----- ### "Overall Feedback" — 5.0/5 > **Muhammad Luthfi** | *26 December 2025* | Food Production | Recommendation rating: 10.0/10 > > **Pros**: One of the thing that i like is how the faveo respond the ticket. They are very kind and helpful to answer my question (Also fast respond) > > **Cons**: Currently i don't feel that i should write cons for Faveo Helpdesk cause so far they are very helpful. > > Overall was great, all of my question already answered by the agent especially thanks to \[sensitive content hidden\] that already assist me from the beginning. ----- Page: 1 / 6\ Next: [Next page](https://www.capterra.ae/software/147036/faveo-helpdesk?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/147036/faveo-helpdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data