--- description: Get detailed information about Nextiva Contact Center usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Nextiva Contact Center Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Call Center Software](/directory/30007/call-center/software) > [Nextiva Contact Center](/software/145004/nextiva-call-center) # Nextiva Contact Center Canonical: https://www.capterra.ae/software/145004/nextiva-call-center Page: 1 / 6\ Next: [Next page](https://www.capterra.ae/software/145004/nextiva-call-center?page=2) > Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience. > > Verdict: Rated **4.5/5** by 112 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Nextiva Contact Center? Small Business, Mid-Market and Enterprise companies with contact center needs. These can include customer service and telemarketing centers, employee service and support centers, or help desk centers. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 112 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Nextiva - **Location**: Scottsdale, US - **Founded**: 2008 ## Commercial Context - **Starting Price**: $30.00 - **Pricing model**: Per User - **Pricing Details**: The pricing starts at $20 per user per month for Digital plan billed annually and $26 per user per month billed monthly. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Activity Dashboard - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - CRM Software - Call Center Management - Call Logging - Call Monitoring Software - Call Recording Software - Call Routing - Call Scripting - Call Transfer - Callback Scheduling - Campaign Management Software - Communication Management - Computer Telephony Integration - Contact Management Software - Customer History - Dashboard Software - Employee Scheduling Software - Feedback Management - For Call Centers - IVR - Interaction Tracking - Labor Forecasting - Multi-Channel Communication - Multi-Channel Data Collection - PBX - Performance Metrics - Queue Management - Reporting/Analytics - Third-Party Integrations - VoIP Software - Voice Mail - Workflow Management Software ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Center Software](https://www.capterra.ae/directory/30007/call-center/software) ## Related Categories - [Call Center Software](https://www.capterra.ae/directory/30007/call-center/software) - [Business Phone Systems](https://www.capterra.ae/directory/31101/business-phone-systems/software) - [Telephony Software](https://www.capterra.ae/directory/30084/telephony/software) - [Customer Engagement Software](https://www.capterra.ae/directory/30906/customer-engagement/software) - [Customer Communications Management Software](https://www.capterra.ae/directory/31002/customer-communications-management/software) ## Alternatives 1. [Bitrix24](https://www.capterra.ae/software/113540/bitrix24) — 4.2/5 (987 reviews) 2. [Ringover](https://www.capterra.ae/software/169627/ringover) — 4.7/5 (865 reviews) 3. [Nextiva](https://www.capterra.ae/software/175788/nextiva) — 4.6/5 (916 reviews) 4. [3CX](https://www.capterra.ae/software/158704/3cx) — 4.4/5 (465 reviews) 5. [RingEX](https://www.capterra.ae/software/132178/ringcentral-mvp) — 4.2/5 (1201 reviews) ## Reviews ### "Great Contact Center features" — 5.0/5 > **Jeremy** | *21 May 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: We handle lots of inbound sales calls at Textla and Nextiva Contact Center gave us a simple but perfect solution for our small team. > > **Cons**: Literally no dislikes thus far - way better than Dialpad. ----- ### "Effective Program for In-House Call Centers" — 5.0/5 > **Margo** | *11 July 2024* | Real Estate | Recommendation rating: 8.0/10 > > **Pros**: It is convenient to be able to record and monitor calls in one program. We use our call dashboard constantly to monitor call volume and KPIs in real-time. > > **Cons**: Some aspects of data visualization and reporting could be made more robust, but all our essential metrics are accessible. > > As an administrator, I use Nextiva to monitor our call center's performance and ensure we are keeping up with call volume. I also use it to report key information to the rest of my team. ----- ### "Best tool evern" — 5.0/5 > **Maria** | *10 June 2024* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: Nextiva has been the best tool for communicating with my clients quickly and smoothly. After using this app for over a year, I’ve noticed significant improvements. Its fast, easy-to-use interface allows me to work more effectively and efficiently. The technical support team is always available to assist with any issues and is open to feedback for continuous improvement. > > **Cons**: At first using this application it was a little slow, but when I contacted the technical support department they managed to resolve the problems. ----- ### "Great Product\!" — 5.0/5 > **Tanya** | *8 July 2024* | Health, Wellness & Fitness | Recommendation rating: 8.0/10 > > **Pros**: The contact center is easy to use and supports me in managing my team > > **Cons**: I do wish that there were some additional features. > > Overall I have had a great experience with the product. ----- ### "Great at home telecommunications app" — 5.0/5 > **Josh** | *30 May 2024* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: easy to use interface and platform. customer service and support is a plus > > **Cons**: there really aren't and complaints that I have for this company ----- Page: 1 / 6\ Next: [Next page](https://www.capterra.ae/software/145004/nextiva-call-center?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/145004/nextiva-call-center) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | it | | | nl | | | nl-BE | | ----- ## Structured Data