Accelevents Reviews

Administrator & User Friendly

Pros:

I've used Accelevents to host virtual events for 3 years in a row. The product is straightforward for event administrators. It gives you the right control to design your event while providing a good interface for attendees. We have been very pleased with the ease-of-use for our attendees too. The 100% browser-based delivery means no downloads for attendees. Our event attendees have continually rated Accelevents very high in our post-event attendee survey. Their support team is fast, and the knowledge base website has answers to most questions.

Cons:

The gamification aspect could be improved in the platform. It's not bad, but it could be better.

Accelevents Saved our Auction!

Comments: Accelevents really did save our spring auction. When COVID hit and we had to cancel our live event, we knew our fundraising efforts were going to take a big hit. Then we found Accelevents and the staff helped us get our event online quickly and easily. Our virtual auction was a big success! Now we are using Accelevents again for our holiday auction. We are very happy with the platform and the fantastic customer support!

Pros:

Very easy to use, fast and easy to learn, wonderful customer service, very knowledgeable staff that answered all my questions quickly, and a great price.

Cons:

Would love a bit more customization options for how the website looks and feels. It would be nice to be able to add a short paragraph of verbiage at the top of the auction and fund a need pages. In addition, we would like to be able to reorder the "tabs" so the About tab was first, then the bid on auction items tab, and then the fund a need tab. In other words, we wanted to be able to say a little bit about our organization on the first page that people see rather than having the auction items be the first thing they see.

Adequate Event Platform for 1 Off Events

Pros:

Ease of platform use. Live chat and support.

Cons:

Analytics - They are completely limited and no easy to get the actual information that has value. Integrations - There no integrations to Salesforce and Hubspot are minimal with the necessary tracking requirements not possible to pass through. Registration Source Tracking - There is none if you have host your event on your own landing page. You cannot track where a registration comes from i.e. social media, direct, etc. Does not support events streamed in multiple time zones in any efficient and organized way

Great Interactive online event platform

Comments: Overall we had a great event and got a lot of positive feedback from the participants.

Pros:

1. The customer service was great: any time we had a question, a problem, or a bug, we got a quick response from the team and an immediate solution. Guys, you rock! Thanks a lot. 2. The pricing is pretty well calculated - the per participant per day payment makes it much easier for us to calculate our cost per participant and makes smaller online events possible and affordable.

Cons:

1. The constant updates that are happening in the backstage - some features were coming and going and after some updates the platform was not functioning well. Which was frustrating, but the supportive team was always there to help out. 2. The platform does not have a mobile or PC app.

GREAT option for a first time virtual event

Comments: As a first timer running a totally virtual event, Accelevents was perfect and very affordable for what we needed to do. I loved that you can use either pre-recorded or live videos, and the integrations are very helpful. I would absolutely use this for future events, even if we have a hybrid (in-person and virtual) event in the future.

Pros:

The amount of features was perfect for what we needed and the support was extremely responsive and helpful! Our attendees (mostly seniors) had very few issues navigating (with some help from us), and the issues they had were mostly user error with just a couple kinks from the platform itself.

Cons:

It seems like the platform is still working out some kinks, as if it is newish. There are a few features I wish worked differently, and there were a few features that I were surprised I couldn't enable, like not allowing one email address to register more than once.

Worked Great for our Virtual Conference

Comments: Really good SaaS product. Professional and clean looking. Modern interface. Great customer service.

Pros:

Very simple to set up and customize. Able to upload logos, change colors, add speaker bios very easily with an intuitive interface. Customer service was fantastic.[sensitive content hidden] went above and beyond to walk us through all of our issues and help us test everything out.

Cons:

There were a few limitations in full customization particularly around Sessions and how to move people from one room to another. Some of our team had issues navigating the software, but that was rare.

Happy User

Comments: In my research to find the right tool, this was the best looking and best priced option. After use, I am still very happy! Seems like a little more development could happen to add features, but honestly I'll be using this product again next year for our auction event either way!

Pros:

I loved the clean look of the site. Also, the response time for the chat feature & fixing issues was very very good. The ability to load multiple pictures & have a designated sponsor section.

Cons:

Reporting features could use some beefing up. Plus a few more glitches than I'd prefer, but those were always fixed quickly - just frustrating in the moment.

One of the best hybrid event platforms on the market, highly recommend.

Pros:

Accelevents integrates with my current tech stack nicely, but they are exceptional at giving my team the ability to maximize the engagement opportunity for both our attendees and our sponsors or partners. If you're hosting an event and want to showcase different assets or give special attention to special partners or divisions, this is the best way to do it.

Cons:

This is one of those things where it's not about Accelevents, it's purely about event planning in general. Events are complex. Accelevents is actually one of the best ways to help navigate a complex event.... so I guess that goes to show you that I don't have much I dislike :)

Super affordable and effective for silent auctions.

Pros:

The price is right! Easy to include images, easy to process payments, easy to edit and update. Overall user-friendly.

Cons:

Their sales/customer reps are obnoxious! Originally, they offered me a coupon to join and then wouldn't let me use it. Now I keep getting emails from them even though I've unsubscribed.

Great software

Pros:

We have used Accelevents for bookings and it works well.

Cons:

Nothing negative to say. Would recommend!

I used to recommend Accelevents, but...

Comments: I started out a fan of this software. I used this in March of 2020 to do a silent auction for our nonprofit. The platform worked pretty well and seemed reasonably priced. One thing during that experience did rub me the wrong way. I was chatting with Accelevents' [SENSITIVE CONTENT HIDDEN]. He made a rude scoff about how someone might not have an email address. I explained to him that we serve the elderly and disabled population and that many of them may not have an email address. It didn't feel right. Fast forward now (November, 2020). I started setting up my second auction. When I went to activate it, they had increased their pricing by 35% in just eight months! I can appreciate a rate hike, but this seemed extreme. Therefore, I asked customer service if they would work with me on the pricing since I have been a proponent. They straight out said no. I'm moving on to another platform. I miss the days when customer service mattered.

Pros:

The software has a solid auction platform.

Cons:

The customer service. No one without an email could participate.

Great Mobile Silent Auction Platform & Quick Customer Service Responce

Pros:

Faster and more efficient with the the mobile bidding app, Easy to showcase and present items with descriptive information allowing bidders to completely understand what exactly they were bidding on. Quick customer service when we had any question that needed answered, along with being understand and truly caring about help us find a solution, and not be over looked VERY AFFORDABLE!!

Cons:

When in the Auction Table cannot organize items in alphabetical order, Bidder in the mobile app were getting confused when to put in there names and bid amount.

LifeSciences BC Investor Summit with Accelevents

Pros:

The user interface, for the most part, was very quick to learn. A lot of the features were very intuitive, such as the way the Agenda works, how transitioning between Main Stage sessions happened, and how easy it was to network with other attendees. The ability to have statistical data on specific sessions with the Analysis tab was also very useful as it allowed us to make some on-the-fly decisions to try to maximize attendee engagement.

Cons:

There are some features that are less intuitive than we would have liked, such as the lack of ability for the moderator of a session to mute other speakers, the strict pixel requirements for photos and logos, and how the Zoom integration didn't go as smoothly as we had hoped.

Perfect for Small/Mid Size Auction

Comments: We are an elementary school PTA that has a silent auction with 100 items once a year. Accelevents was perfect for us! The 1st time I used it was the 1st time we put the auction online--raising 33% more funds than in previous "bid on paper" years. Thank you for making our auction a big success!

Pros:

This software is so easy to use--very intuitive, not too many features, but it has the right ones. Customer support is great--in chat or email with quick simple responses! Low cost--we raised $8000 and were able to keep most of it last year. Integration for payment was awesome!

Cons:

We have multiple items in our auction that are the same (parking spots)--would be nice to list it on time and give the 3 spots to the 3 highest bidders. Small feature that's definitely not critical -- but a nice add on.

Customer Support Makes Accelevents a Standout

Comments: We used Accelevents to create our Spring Bash webpage, which included an online auction. Accelevents is pretty easy to use, but it does have some confusing parts. Customer support makes Accelevents a standout. Whenever I had a question or problem, I could type it to CSR get an answer within a few minutes.

Pros:

Whenever I had a question or problem, I could type it to CSR and get an answer within a few minutes. I was able to make a nice looking event webpage. The cost was extremely reasonable. Accelevents is located in the Greater Boston area.

Cons:

We had early bird ticket prices and later ticket prices, and I put the dates in, but it didn't switch over automatically; there was something I was supposed to do manually and didn't realize it. There were sample online auction items that never went away; only the users, not the visitors, could see them, but they were confusing and annoying. The limit to the number of contacts was too low.

Accelevents - University of Redlands

Comments: Extremely easy to deploy and manage. I don't work in events services/management but the self service model of this software makes it easy for anyone to setup and manage. Customer support has always been quick to respond to all my questions.

Pros:

Quick response from Support team, easy of use in deployment and management.

Cons:

Not much integration with other apps. Lacking in captioning support, unable to modify the gamification points

Everything I needed

Comments: Using accelevents saves me time by giving me all the information from my attendees where, how and when I need it. It also allows me to engage and communicate with them via the white label app before, during and post event, on demand. The obstacles I do run into, their team is able to guide me by listening to what I want, and knowing their product well enough to tell me how to get there.

Pros:

Top three would be 1) the service - from initial contact, first-time user, and follow-up - I felt completely confident in the Accelevents team. Timely, helpful, sincere responses. 2) user-friendly, and getting friendlier - don't need a ton of learning or training to get started quickly and execute successfully. 3) Customizable and lots of options - can bend it to my specific needs and their team is very good at helping you be creative. Made me think outside the box of how I thought of the way I was doing things.

Cons:

Nothing I felt like, 'oh no, what is this?! ' The few thoughts and suggestions I had have workarounds, have been implemented or are on the road map.

Great platform to support our fundraising event

Comments: We increased our fundraising by approximately 20% year over year.

Pros:

The Accel Events platform was exactly what we needed to support out 2 school fundraiser. We were able to have all of the functionality we wanted and the cost can't be beat. Also, the customer support was outstanding. We work with a number of vendors and haven't had such prompt response from support in terms of time to an answer from any ther vendor.

Cons:

The only cons that we experiences were not having all of the reporting bells and whistles available to us online. All of our data was easy to download and get to the info, but it would have been nice to have some more flexible reporting. That said, this was not a huge deal and only a want not as much a need.

Surprised by Expert Service

Pros:

Accelevents offered our small nonprofit the opportunity to finally convert to an online auction platform without damaging the bottom line. Moreover, their expert customer service was unparalleled! Always available by chat, email, or phone call, the Accelevents team of professionals shepherded our event from beginning to end with their excellent service, constant availability, and accurate explanations. They even went out of their way to have their designers add a feature I requested. Thank you, Accelevents, for bearing with our first attempt at online bidding!

Cons:

There were some checkout features that we could have perfected, perhaps, before the event but most certainly could only be resolved through having experienced them firsthand.

Great Product for First Timers

Pros:

As a first-time user of this software, I highly recommend anyone looking to move their auction online. This was the first time our organization moved it online and it could not have been easier!! The set up was simple and easy to comprehend, and customer service was superb! I could message them at any time and they would typically answer within minutes -- even the day of our event! I also liked how you can pick and choose which features you want to use.

Cons:

My only suggestions would be: 1.) I had difficulty printing some of your how-to articles. I would suggest making them available in PDF version so they are easier to print. When I reached out for help, I received the response "they're made for online reading only" 2.) I had difficulty uploading a photo for the banner on our event page. I would suggest looking into this.

Great software for fundraising

Comments: Still the best software I've seen. Very easy to use to run auction event. And the customer service stands out. The team responded to every question quickly, many times within minutes of asking. The support was especially critical night of the event as we had an issue due to user error and the Accelevents team was able to help us resolve.

Pros:

Easy to use, intuitive interface with strong features

Cons:

Honestly do not have a CON. Perhaps the only thing to improve would to be add a few HOW TO videos to the website for quickly getting users up to speed on all of the features.

Great Customer Service and User friendly

Comments: One of the biggest selling points for us was that there was no monthly fee or yearly contract. Pricing is based on how much you use it and seems very reasonable. Great to be able to have everything in one place and give participants the opportunity to have out of session connection points.

Pros:

Staff was very responsive from beginning to end. They would usually respond within a couple minutes to questions. The have a great banks of help tips and topics. Very adaptable to your conference needs, ease of administrating, great solid video and audio.

Cons:

It is an adjustment for participants to shift form a zoom format to an interactive full round platform. Web based can limit zoom functions like breakout rooms (also limited in web based zoom).

A great product for a small organization like us

Pros:

We are a small non-profit organization and for us, every dollar we spend matters and must be maximized. We host fundraising events about twice a year and have used Accelevents for these events for two years. It is much less expensive than competitors and is very easy to use. Customer support is excellent, always available. We have never had an issue! I am extremely confident in this product and recommend it to everyone.

Cons:

The website builder is a little bit glitchy and sometimes I need to restart my browser.

Great Tool for non profits

Pros:

This platform was very easy for my busy non profit team to upload silent auction items. It provided our patrons with a fun and easy way to donate to our cause.

Cons:

We had a few glitches in loading on some browsers, but the support line helped us out quickly. We got feedback from participants that they wish they couldn't remember their passwords from the year before.

All-in-One Conference App

Comments: Very grateful for the flexibility of how we're meeting too, from the main stage to the break out sessions to the meet ups to the lounge...all the stuff that happens in between the conference sessions can still happen here online.

Pros:

This software is easy to use, very intuitive. I didn't have to spend hours training or waste my time searching for things to make it work. The build-a-schedule feature was laid out so clearly. I appreciate being able to see an easy preview of what our constituents would see when first buying a ticket to our conference and then when they enter the site for the conference itself. The best part is that this website has everything in one place from ticket purchase to in-site streaming, etc...one place for everything!

Cons:

Sometimes it's hard to get just the right photo for the size requirements.