--- description: Get detailed information about SupportHero usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SupportHero Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/30094/knowledge-management/software) > [SupportHero](/software/144138/supporthero) # SupportHero Canonical: https://www.capterra.ae/software/144138/supporthero Page: 1 / 3\ Next: [Next page](https://www.capterra.ae/software/144138/supporthero?page=2) > In-App Knowledge Base to help you reduce Support Tickets work by more than 40%. > > Verdict: Rated **4.7/5** by 31 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses SupportHero? We serve online businesses who are tired of getting to answer the same question over and over. Just show your knowledge base where your customers need it the most... ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 31 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support Software | 4.7/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: SupportHero - **Founded**: 2014 ## Commercial Context - **Starting Price**: $49.00 - **Pricing model**: Other (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Available Countries**: France ## Features - Access Controls/Permissions - Catalog Management - Content Management System (CMS) Software - Full Text Search - Knowledge Base Management - Reporting & Statistics - Self Service Portal - Surveys & Feedback - Text Editing ## Support Options - Chat ## Category - [Knowledge Management Software](https://www.capterra.ae/directory/30094/knowledge-management/software) ## Alternatives 1. [Confluence](https://www.capterra.ae/software/136446/confluence) — 4.5/5 (3663 reviews) 2. [Microsoft SharePoint](https://www.capterra.ae/software/1167/sharepoint) — 4.4/5 (5412 reviews) 3. [Notion](https://www.capterra.ae/software/186596/notion) — 4.7/5 (2709 reviews) 4. [Guru](https://www.capterra.ae/software/145390/guru) — 4.8/5 (639 reviews) 5. [Paperpile](https://www.capterra.ae/software/1015644/paperpile) — 4.8/5 (122 reviews) ## Reviews ### "A support mechanism that works on auto-pilot\!" — 5.0/5 > **Sajal** | *28 March 2022* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: No matter which page are you on in your web application, the help articles for that particular section would show when a user clicks on the HELP button\! > > **Cons**: If they could add a ticketing system in case a help article is not found for a particular topic, that would be an awesome addition. > > We have been using SupportHero for close to 3 years now and have been very happy with it's performance so far. The context based search works awesomely and the user doesn't have to sift through a ton of resources to find out what exactly is he/she looking for. We have a SAAS product of our own and have added HELP articles for all the features in our SAAS and the users can simply refer to the help articles without having to come back to us each time they have an issue or each time they need to know how is something done in our SAAS product. ----- ### "A great tool that saves a tremendous amount of time for our support team\!" — 5.0/5 > **Verified Reviewer** | *26 July 2018* | Management Consulting | Recommendation rating: 9.0/10 > > **Pros**: Prior to using SupportHero, the only way our customers could reach us was via a ticketing system. Our support team would get swamped catering to multiple duplicate requests leading to longer work days and lower job-satisfaction. Enter SupportHero. SupportHero's widget embedded on our website gives visitors context-specific help via mandating a search of a knowledge base before they can lodge a ticket. At most times this leads to ticket deflection. We get statistics on which terms our site-visitors are looking for and which ones didn't yield them matches. This has resulted in only enhancing our knowledge base by making things clearer for our customers. Superb tool\! > > **Cons**: The tool is great but does not offer enough flexibility in terms of its look and feel. We wanted the SupportHero widget to occupy lesser screen space, but we learned that although we can customize the colors, we couldn't tweak around with the dimensions of the sliding knowledge base. > > Time-saver. Helps us learn from our customers queries to improve our knowledge base. ----- ### "They've changed the terms of the deal, pray they don't change them again" — 1.0/5 > **Anthony** | *30 November 2021* | Marketing & Advertising | Recommendation rating: 0.0/10 > > **Pros**: Supporthero offers a valuable suite of knowledge management and helpdesk features. It works fairly well and has a short learning curve. KM and helpdesk apps are not easy to transition from/to. SH is easy to transfer TO... but once they've got you, transferring out is another story. > > **Cons**: I was an early adopter of SH. Purchasing perpetual access to a limited version of the app for a one-time fee. Many other early adopters supported the company when they were still proving themselves and gaining market share. Now that many early adopters are locked-in, SupportHero management has decided to invalidate our purchase and will begin charging accounts on Jan 1st of 2022. Listen, I know that a business has the right to renege on agreements they have made. Likewise, I think that prospective customers should realize that selecting a KB/helpdesk is not something that is easy to transition away from. Therefore, prospective customers should realize that once you begin using Support Hero, they have demonstrated that they can and will change the terms at any time. Questionable ethics, eroded trust, zero integrity. ----- ### "SupportHero: An appropriate name for a great product" — 5.0/5 > **Aaron** | *25 January 2023* | Restaurants | Recommendation rating: 10.0/10 > > **Pros**: Apart from saving me a ton of time responding directly to online users, it's a constant source of feedback for our website and helps us make decisions that will make the online customer experience consistently better. > > **Cons**: It's very intuitive and honestly, does everything I need it to do. No complaints. > > It's a great time saver. Customers can get their questions answered automatically, eliminating the need to tie up a phone at the business or require an email response. ----- ### "Great Tool" — 5.0/5 > **Martín** | *18 May 2023* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Robust yet very flexible knowledge management platform > > **Cons**: More integrations and a newly/refreshed user interface ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.ae/software/144138/supporthero?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/144138/supporthero) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data