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About Pulseway

Pulseway offers an award-winning complete IT management solution, including remote monitoring, management, automation, and reporting.

Learn more about Pulseway

Pros:

Our users never complain that our anti-virus software is causing their systems to slowdown or become un-useable. Oh and the Pulseway mobile app is revolutionary.

Cons:

Some missing features when we started to use but it has evolved a lot.

Pulseway ratings

Average score

Ease of Use
4.7
Customer Service
4.7
Features
4.5
Value for Money
4.7

Likelihood to recommend

9.0/ 10

Pulseway has an overall rating of 4.7 out 5 stars based on 306 user reviews on Capterra.

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Filter reviews (306)

John
John
Systems Engineer in US
Verified LinkedIn User
Construction Software, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Feature-Rich, Easy to Use, and Very Innovative!!

5.0 4 years ago

Comments: The Pulseway Team will work hard with you to get you up and running, the agent is light, deployment is straightforward and easy. Virtually all the tools you might need are there. It has both a dashboard application that runs locally as well as a Web Interface. Remote access and control are good. The Pulseway Help site: https://www.pulseway.com/resource-centre is a good resource.
Overall for the price, Pulseway is an exceptional value.

Pros:

What I like about Pulseway is that it is easy to use. When you open the console and go to a machine, you can plainly see all the options available to push software, execute DOS or PowerShell commands, send a message to the user, remotely control the PC, scope its hardware, check what software is installed. Its all there, easy to get to and easy to control. Also, Pulseway offers Webroot as a AntiMalware option. Webroot is light and fast and does the job. Our users never complain that our anti-virus software is causing their systems to slowdown or become un-useable. Oh and the Pulseway mobile app is revolutionary!

Cons:

One feature that we have some issues with is the is integration between Pulseway and Webroot. When it works it works great, but here and there on a few systems the PC, Pulseway, and Webroot don't agree as to whether Webroot is installed or not. The fix to this is to do a comprehensive manual cleanup/uninstall and try again. Tech support could be more responsive. I miss the old days when you could call and get help for almost any product, but that's not the norm anymore. Once you get hooked up with a Pulseway technician, they will work with you to resolve your issue.

Jean-Louis
Senior Technician in South Africa
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Wonderfull cost friendly management engine

5.0 5 months ago

Comments: I enjoy every aspect of Pulseway so far, the reporting works seamlessly

Pros:

All in one mangement engine, with sophisticated tools and templates. Account managers are quick to repond and are always helpful.

Cons:

Some key touches can be added a bit quicker I think especially based on request for changes, some are flagged as urgent and confirmed by multiple users, however the change never seems to be implemented, either due to lack of functionality or the urgency is undervalued.

MMSOFT Design Response

2 months ago

Hey Jean-Louis, Thanks a million for leaving a review and giving your feedback, it is much appreciated. We're happy to hear you're enjoying our platform! We hear you on your requests and working towards the platform. Thanks, The Pulseway Team

Brett
Network Admin in Australia
Wholesale, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Zetco Valves

3.0 5 months ago

Comments: Pulseway is a reliable remote monitoring tool that simplifies IT management. Its real-time alerts and user-friendly interface are great, though there is room for improvement in performance speed. Overall, it’s a solid choice for IT professionals.

Pros:

Pulseway is an exceptional remote monitoring and management tool. Its intuitive interface and real-time alerts make managing IT infrastructure a breeze. The mobile app is particularly impressive, allowing me to monitor and control systems on the go. Highly recommend it for any IT professional!

Cons:

Pulseway is a decent remote monitoring tool, but it can be a bit slow at times. The mobile app, while useful, occasionally crashes, which can be frustrating. Overall, it gets the job done but could use some improvements.

Richard
Support Engineer in Netherlands
Information Technology & Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Best RMM for small MSP's

5.0 6 months ago

Comments: For a small MSP like me it offers everything i need to monitor and remotely support the systems i manage. The mobile app is definitly a huge factor. Also my account manager is regularly in touch which is nice (this was not alwas the case). The lack of integrations will make it more difficultto manage if the amount of systems grow but then again pricing is very fair, and did i mention they have a mobile app to manage your systems?

Pros:

Pulseway makes it possible for me to monitor systems on the go. With the app I can preform most of the basic troubleshooting steps, even remote into the system. With the 3PP add-on i can update the OS and 3PP apps. For a small MSP like me its more then sufficient. I have tried Datto this year but renewed my contract with Pulseway in end.

Cons:

You have less posibilities then a solution like Datto and support is not always as good as it should be. I also use Pulseway PSA which is a great tool but there are not a lot of 3rd party vendors that have integrations with Pulseway. Also the need for having a contract for everything is a bit annoying. I get it for backup, PSA and RMM but when i want to get a couple of SAT licenses contracts are a bit of a hassle.

Raul
IT Manager in Spain
Higher Education Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Many promise it, only pulseway gets it

5.0 5 months ago

Comments: I have been relying on Pulseway to manage my 400 devices, and it works great. Plus they never stop releasing new features.

Pros:

It works in Windows and Mac "several promise to do it but just Pulseway do it fine". Give me the chance to connect and launch admin commands. Is a perfect solution for an environment like ours.

Cons:

The invoices and payment process must be improved.

MMSOFT Design Response

2 months ago

Hey Raul, Thanks a million for leaving a review and giving your feedback, it is much appreciated. We're happy to hear you're enjoying our platform. We hear you about the billing and we are working to enhance it. Thanks, The Pulseway Team

Eric
Head of IT in US
Accounting Software, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

MSP drone to Stand alone Head of IT

4.0 7 months ago

Comments: [sensitive content hidden] has been great, she has been very helpful with understanding how to do certain things inside of the RMM, and i'm sure i'm not using it to it's full potential but i'm sure i'll get there eventually. Using the software is nice, the interface could be a bit better but it's usable and gets the job done.

Pros:

I love that Pulseway is mobile first in design. I have used other RMM's like n-able (formally solarwinds) and their interface left a lot to be desired. I can be at home and monitoring my network from my phone instead of being at my computer.

Cons:

It seems Documentation is lacking. While other RMM's have step by step tutorials hosted on their sites or youtube, trying to find information on how to do various things is lacking. My Support person [sensitive content hidden] is amazing, but I am the type of IT person who likes to dive into the deep end when it comes to learning software and tools that I have at my disposal, so I hate having to send her emails on how to do stuff, and when I have to send her a question she is nothing but helpful in this. The other thing I don't like is the up selling of other services offered by Pulseway\Kasaya, Let me know about it and let me decide if it's something i'm willing to bring to the partners attention, but that's not something that's inheritant to pulseway.

Mark
IT Manager in UK
Automotive, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Excellent product with great customer service

5.0 6 months ago

Comments: From the onboarding on day 1 it has been a really positive experience with good support and backed by excellent customer service and constant improvements to the platform. The endpoint client is simple to setup, the web client is easy to use and allows a lot of fine-grained control and it also provides a lot of peace of mind.

Pros:

Pulseway has given us a really big boost to visibility and issues on our network as well as the power to control both Windows and 3rd party software issues. They also integrate a wide range of products and services which gives us a broad marketplace to choose new IT services from and have them integrate directly into the management platform.

Cons:

Being entirely cloud-based there's a bit of a limit to the usefulness of it as an internal diagnostic tool. Although it's capable of a huge amount it's no help when the internet goes out for example.

Rick
Owner in US
Information Technology & Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

TSG Review 08-01-2024

5.0 7 months ago

Comments: I have been very pleased with my experience with Pulseway, Each of the reps in charge of my account have been top notch and have gone out of their way to be friendly and very helpful and Especially Ross who has made every effort to understand the needs of my company and how a one man operation needs to do business.

Pros:

The ability to easily keep track of all of my customers computers and get alerts when there is a problem so I can be proactive in their support as well as Remote Desktop Access which works pretty good for both Windows and MacOS machines.

Cons:

They don't yet have support for Linux Remote Desktop and that is really needed.

MMSOFT Design Response

6 months ago

Hey Rick, Thanks for this awesome review. Really glad that you have been enjoying Pulseway thus far and super thankful for the feedback, which we will definitely take into consideration!

Jubaire
CTO in US
Real Estate, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

A robust RMM solution that deserves your attention.

5.0 7 months ago

Comments: Overall, I've been very happy and at ease using Pulseway's platform. The fantastic UI and app support are great for IT workers who are on the go and can't always sit down at a workstation. Over time, I have seen small improvements that make things easier every year. For instance, the new device management page, where you can run a script or workflow on a single workstation rather than manually creating a new scope beforehand, is very handy. From my calls with my Pulseway manager and the various webinars explaining different integrations and features, I'm happy to see that the Pulseway team continues to innovate and improve the platform.

Pros:

The platform is very accessible for SMBs to set up and use. I have only had to call support a handful of times for help over the years I've used the platform. The UI and mobile support are fantastic. When I first started, I had trouble getting quotes from other RMMs because of my low user count. I am truly thankful to Pulseway for making things easy for me. The pricing is very competitive from what I've seen, and this is also appreciated. As someone with a multi-faceted role where I can't spend all my time working solely on security, I appreciate the ease of use and polish that Pulseway brings. Pulseway's support personnel who conduct quarterly or annual calls, along with their general support, are fantastic and very knowledgeable about the product.

Cons:

Pulseway, like any good RMM, comes with full PowerShell access to a single workstation or the entire fleet of workstations through a script or workflow. I wish they had more ready-to-use scripting templates for advanced IT tasks. I have noticed that they have released some nice reporting and script templates since I last checked. Their integrated remote desktop solution for accessing user machines could use some more polish. Additionally, I wish there were more dashboard templates to show other metrics.

MMSOFT Design Response

6 months ago

Hi Jubaire, Thank you so much for the kind words and for the feedback, it's greatly appreciated. Really happy to have you grow with us and that we have helped you do what you do, in the best way possible!

David
David
IT Assistant in UK
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Fairly OK mid-range solution

4.0 2 years ago

Comments: It worked well for a time, however we did switch to an alternate product.

Pros:

Very friendly GUI, easy to learn and to instruct others.

Cons:

Lacks a lot of features present in other RMM solutions, pricing is fairly steep too when considering this.

Alexander
IT-Manager in Norway
Commercial Real Estate Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Top of the art Remote control and advanced notifications

5.0 5 months ago

Comments: Market leading in follow-ups.
Software it state of the art, gets frequent updates and by and chance there is a bug it gets resolved quickly.

Pros:

Notifications on different computer events. Remote control - and the secure way it works. Control a server/computer without logging into the GUI. Windows updates etc.

Cons:

The lowest license count on a business account is pretty high.

Thomas
IT Technician in US
Hospital & Health Care, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Pulseway For the Win

5.0 6 months ago

Comments: My overall experience with Pulseway has been very positive. It ticks all the boxes we need as an IT department, and it does so at a fraction of the cost of its competitors.

Pros:

The user-friendly design of Pulse Way makes it incredibly easy to use, I also appreciate how Pulseway simplifies patching and automates installations, making it a seamless process.

Cons:

The thing I like least is having to navigate between two different websites—one for RMM and another for the helpdesk. PSA and RMM should be better integrated.

Boyd
Boyd's PCS - Owner in US
Information Technology & Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Pulseway for the WIN!

5.0 5 months ago

Comments: Overall support and services and all things Pulseway work very well. I've not had issues and they are continuing to release new and improved features regularly which do benefit the MSP space.

Pros:

I like the support and integrations and the ability to also do automations.

Cons:

I locked my account out once and it took a few days to regain full access.

MMSOFT Design Response

2 months ago

Hey Boyd, Thanks a million for leaving a review and giving your feedback, it is much appreciated. Happy to hear you're enjoying our platform. If you need any assistance, feel free to reach out to us. Thanks, The Pulseway Team

Armand
IT Support Technician in South Africa
Program Development, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Genasys Review

5.0 6 months ago

Comments: Having a centralized RMM tool to manage my user endpoints and servers makes doing my job much easier.

Pros:

It was quick to deploy and was quite easy to learn. The patch management template is also very convenient. The Mobile application is also extremely handy.

Cons:

Deployment via Intune is not possible at this time.

Zoran
System Engineer in Serbia
Information Technology & Services, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great Value

4.0 6 months ago

Comments: Great value, especially considering the price.

Pros:

Easy system remote control Ability to execute CMD and PowerShell commands remotely

Cons:

Workflows are not fully developed and have room for improvement

Nicklas
IT-Systemadministrator in Denmark
Electrical/Electronic Manufacturing, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Pulseway Review

4.0 5 months ago

Comments: I've used Pulseway for about 8-9 years, primarily to Monitor and Patch server, overall it easy to use and easy to setup.
The Pulseway support is also quick to help in case you need them.

Pros:

Being the responsible person if an outage happens, having the Pulseway mobile application is perfect and makes the monitoring really easy.

MMSOFT Design Response

5 months ago

Hey Nicklas, Thanks for leaving a review and for your feedback, It's great to see that your enjoying the product and receiving the support that you need! Regards, Pulseway

Cameron
ICT Officer in Australia
Chemicals, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Powerful RMM software

5.0 5 months ago

Comments: Overall happy with Pulseway it does everything we need it to do, deploy anti-virus software, patch management etc.. It is really handy having the ability to run Powershell scripts without disturbing the end user. Sometimes I have been able to resolve issues without even remoting in by just running a PS script in the background. I'll be interested to try out the Android MDM once it's implemented, currently only works for Apple

Pros:

It's easy to use and just works, I have had minimal issues and where there has been issues support has been responsive in resolving the issues.

Cons:

Sometimes the remote-control software bugs out/clunky but it has gotten better in some aspects since we've been using Pulseway e.g. It now re-connects to a computer without having to start a new remote session

MMSOFT Design Response

2 months ago

Hey Cameron, Thanks a million for leaving a review and giving your feedback, it is much appreciated. We're happy to hear you're enjoying our platform. We hear you about the remote control features and we are working to enhance them. Thanks, The Pulseway Team

Anthony
CEO in US
Information Technology & Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Pulseway is one of the best companies we have worked with

5.0 7 months ago

Comments: We wholeheartedly attribute a significant portion of our success to Pulseway and James Norris. Their comprehensive solutions, combined with exceptional support and guidance, have been transformative for our business. We are confident that our partnership with Pulseway has equipped us with the tools and resources necessary to thrive for years to come. Pulseway has not only met but exceeded our expectations, and we are genuinely excited about the future of our collaboration.

Pros:

Pulseway, under the guidance of our dedicated Account Manager, James Norris, has been instrumental in our company's remarkable growth. Thanks to their solutions, we've seen a nearly $100,000 increase in new revenue in less than 6 months, a testament to their effectiveness. James consistently goes above and beyond, always available to answer calls and emails, ensuring we receive the support we need, when we need it. Their competitive pricing on services has been a significant advantage for us, allowing us to maximize our budget. Moreover, the consulting advice we've received from Pulseway has been invaluable in navigating the daily challenges faced by MSPs.

Cons:

While our overall experience with Pulseway has been overwhelmingly positive, there have been occasional hiccups with integrating some of their solutions with other platforms commonly used by MSPs. However, these instances have been relatively minor and haven't significantly impacted our operations.

Darryl
IT Manager CISO in New Zealand
Hospital & Health Care, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

A user of pulseway to 10+ years

4.0 5 months ago

Comments: I have been using Pulseway for over 10 years, and overall, it has been a great experience. The product continually evolves, and the new features are always relevant. The pricing is reasonable, making it affordable for small and medium-sized businesses like ours while still providing great value. Keep up the excellent work, team!

Pros:

Managing servers and desktops remotely allows me to deliver an excellent end-user experience from our IT team. The Windows and third-party patching module has significantly minimized the time I spend keeping servers and desktops updated, all while maintaining oversight of the deployments.

Cons:

The remote control feature requires improvement to match the reliability of TeamViewer and currently lacks a centralized management screen for seamless connections. Additionally, the marketing team appears disconnected from the client database, leading to emails promoting products that I have already subscribed to.

Elvis
Junior IT Support Technician in South Africa
Education Management, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

RMM Ratings

5.0 5 months ago

Comments: I'm very impressed with this RMM software. Its features have significantly simplified my remote work.

Pros:

You can connect to multiple users at the same time, and the speed has improved.

Cons:

I find it frustrating that when I switch users on the software, I have to disconnect and reconnect to log in. If this could be streamlined, I'd be much happier with the product. It would be greate if it switch users on a client PC without having to disconnect and reconnect, this would make it much more convenient.

MMSOFT Design Response

2 months ago

Hey Elvis, That's amazing! hanks a million for leaving a review and giving your feedback, it is much appreciated. We're happy to hear you're enjoying our platform and we hear your request. We are working towards enhancing the platform. Thanks, The Pulseway Team

Christopher
CEO in US
Computer Networking, Self Employed
Used the Software for: 1+ year
Reviewer Source

Pulseway provides me the tools I need to grow my MSP.

5.0 5 months ago

Comments: Pulseway's overall products have a clean and easy interface to work with, and they provide more than enough hands-on training on how to use the products, either through the Pulseway Online Training or one-on-one communication with my direct Pulsway Account Manager, [sensitive content hidden].

Pros:

What I like about Pulseway is the one-on-one communication with my direct point of contact, [sensitive content hidden]. [sensitive content hidden] is very knowledgeable and very easy to communicate with, allowing me to understand the different products Pulseway has to offer. Overall, I recommend Pulseway to my friends and clients.

Cons:

There are no cons in my overall outlook and experience with Pulseway.

MMSOFT Design Response

2 months ago

Hey Christopher, That's amazing! hanks a million for leaving a review and giving your feedback, it is much appreciated. We're happy to hear you're enjoying our platform and that you're happy with your Account Manager! Thanks, The Pulseway Team

Steven
IT Manager in US
Automotive, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Life with Pulseway

5.0 6 months ago

Comments: We have been using Pulseway for over a year now and the first year was rough. The employee we had set everything up had everything set up completely wrong and really just made us hate using Pulseway. Lucky that employees is no longer with us and with [sensitive content hidden] help we were able to make Pulseway function a lot better for our company. I would strongly recommend if Pulseway is not working for you then work with your account manager until it fits your company better.

Pros:

Our account rep, [sensitive content hidden], is always there when we need him, and he goes the extra mile to make sure we are happy.

Cons:

Not being able to uninstall the agents from the browser is a downer.

Corey
Owner in Australia
Information Technology & Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

Well Balanced and Afforable RMM

4.0 5 months ago

Comments: Very happy, it does most thingas id expect an RMM to do.

Pros:

Afordable and easy to use managment plus all the extra partnerships that come with working with pulsway.

Cons:

Still Doesnt have romte access support on linux meaning you have to use a windows computer to remote into servers.

dominic
IT Manager in UK
Warehousing, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

It Just works

5.0 5 months ago

Comments: Seamless but always developing new features and uses

Pros:

High accessibility, always updated, With the support behind it. New improvements come frequently, extremely easy to roll out to systems on site. Use it now daily to maintain our systems.

Cons:

Yet to experience any, Everything including the roll out just works so far

MMSOFT Design Response

5 months ago

Hey Dominic, Hugely appreciate your leaving a review and your feedback. Delighted that your are enjoying the product! Regards, The Pulseway Team

Austin
System Administrator in US
Utilities, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

My pulseway experience.

4.0 5 months ago

Comments: Pretty good overall. Has saved us trips into the office by using the remote features.

Pros:

Ease of use, easy to remote into stuff . Lot of valuable information available about each device.

Cons:

Crashed on occassion. Can't see bitlocker keys

MMSOFT Design Response

2 months ago

Hey Austin, Thanks a million for leaving a review and giving your feedback, it is much appreciated. We're happy to hear you're enjoying our platform! Thanks, The Pulseway Team