--- description: Get detailed information about Smartsupp usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Smartsupp Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Smartsupp](/software/136251/smartsupp-live-chat) # Smartsupp Canonical: https://www.capterra.ae/software/136251/smartsupp-live-chat Page: 1 / 15\ Next: [Next page](https://www.capterra.ae/software/136251/smartsupp-live-chat?page=2) > Drive your online sales through well-managed conversations. Smartsupp offers you affordable live chat, chatbots, and AI assistant. > > Verdict: Rated **4.6/5** by 343 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Smartsupp? Smartsupp combines live chat, chatbots, and AI shopping assistant. Drive your online sales through well-managed conversations and turn your webshop visitors into loyal customers. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 343 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Smartsupp - **Location**: Brno, Czechia - **Founded**: 2013 ## Commercial Context - **Starting Price**: $17.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: $17/month for Solo (billed annually), $25/month for Plus (billed annually), $83/month for Expert (billed annually). Extra agents can be added to the Expert plan. All paid plans come with a 14-day free trial. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Czech, Danish, Dutch, English, French, German, Hungarian, Italian, Polish, Russian, Spanish - **Available Countries**: Albania, Andorra, Australia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany and 41 more ## Features - AI Copilot - AI/Machine Learning - Alerts/Escalation - Automated Responses - Automated Routing - Autoresponders - Chat/Messaging - Chatbot Software - Code-free Development - Conversation Intelligence - Customer Database - Customer History - Customer Support Software - Customizable Branding - Geotargeting - Interaction Tracking - Knowledge Base Management - Lead Qualification - Live Chat Software - Mobile Access - Multi-Channel Communication - Multi-Language - Natural Language Processing - Offline Form - Pre-Configured Bot - Proactive Chat - Queue Management - Real-time Consumer-facing Chat - Reporting & Statistics - Reporting/Analytics - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing ## Integrations (21 total) - Adobe Commerce - BigCommerce - CS-Cart Store Builder - Drupal - Google Analytics 360 - Instapage - Jimdo - Joomla - Lightspeed Retail - OpenCart - PrestaShop - QuickSilk - Shopify - Shoplo - Squarespace ... and 6 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Chat ## Category - [Live Chat Software](https://www.capterra.ae/directory/30797/live-chat/software) ## Related Categories - [Live Chat Software](https://www.capterra.ae/directory/30797/live-chat/software) - [Customer Service Software](https://www.capterra.ae/directory/22/customer-service/software) - [Customer Support Software](https://www.capterra.ae/directory/32315/customer-support/software) - [Chatbot Software](https://www.capterra.ae/directory/32448/chatbot/software) - [Customer Communications Management Software](https://www.capterra.ae/directory/31002/customer-communications-management/software) ## Alternatives 1. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Zoho Desk](https://www.capterra.ae/software/169505/zoho-desk) — 4.5/5 (2211 reviews) 3. [Tidio](https://www.capterra.ae/software/144040/tidio-chat) — 4.7/5 (590 reviews) 4. [Intercom](https://www.capterra.ae/software/134347/intercom) — 4.5/5 (1131 reviews) 5. [Zendesk Suite](https://www.capterra.ae/software/164283/zendesk) — 4.4/5 (4072 reviews) ## Reviews ### "Smartsupp: Real-time Live Chat Program" — 4.0/5 > **Clarke** | *5 February 2024* | Farming | Recommendation rating: 9.0/10 > > **Pros**: It is way too rapid and easy to communicate with customers via live chat with Smartsupp. > > **Cons**: Lack of offline access is the only slight issue that the vendor should fix. ----- ### "i approve of the ease of use of this app\!" — 5.0/5 > **Danny** | *7 June 2023* | Entertainment | Recommendation rating: 10.0/10 > > **Pros**: the ease of implementation\! the way this app is so awesome in design and scope\! it trumps all competition in it's attempts to satisfy every need and want\! > > **Cons**: the free plan was too limited\! i wish i had the funds to make smatsupp free for everyone\! i would single handedly pay millions if i had it. to gift anyone full access, forever\! > > excellent service\! this app is awesome\! the epitome of cool\! ----- ### "Fantastic live chat service" — 5.0/5 > **Verified Reviewer** | *23 September 2021* | Business Supplies & Equipment | Recommendation rating: 9.0/10 > > **Pros**: Of course, the free account version may be the best one out there. The plan is limited to 100 chats per month, but users should be able to gauge any ROI by that point to justify increasing their plan (which is very reasonable compared to other chat services). Conversations work great\! Since it is a browser-based chat, set-up time for multiple CSR's was very low. Detailed visitor information is a fantastic feature as well. Automatic messaging also helps spur conversation when visitors land on certain pages, etc. > > **Cons**: Some of the UI and settings can sometimes be wonky. Compared to other chats, there are far fewer features that can be utilized, making it more of a bare-bones chat to use (which isn't really a bad thing). Their company is based in Europe, so you need to keep that in mind when using their customer support. > > We use Smartsupp for two separate domain websites. Mainly, we wanted to use a live chat to provide additional support for people browsing our site. It so far has far exceeded our expectations. Within the first week, we helped facilitate nearly a dozen orders and interacted with over 100 people on both of our websites. ----- ### "Got to exspensive" — 3.0/5 > **Stephan** | *18 April 2023* | Fishery | Recommendation rating: 1.0/10 > > **Pros**: I like that you can close a sale on the go mobile > > **Cons**: When i started it was 15 dollars now it is almost double making it very unafforable for most south africans. > > We are solving communication issues ----- ### "Good software, but the pricing structure does not always apply to us" — 5.0/5 > **Marc** | *6 March 2023* | Consumer Goods | Recommendation rating: 9.0/10 > > **Pros**: Pretty simple to use. You get the necessary steps quickly. > > **Cons**: A renewed Magento Module would be nice, as it would help people to use it without trying to implement code into CMS > > We are happy the way it works.. Not much to complain ----- Page: 1 / 15\ Next: [Next page](https://www.capterra.ae/software/136251/smartsupp-live-chat?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/136251/smartsupp-live-chat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data