17 years helping Emirati businesses
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About Odoo
An open-source suite of integrated apps to manage CRM, PoS, Website, eCommerce, Sales, Accounting, Warehouse, HR, Marketing, and more.
Odoo survey is the good option for quick start surveys.
The initial implementation was painful to say the least.
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Filter reviews (1,026)
Flexibility and efficiency in work management.
Comments: It has an excellent user interface and is easy to use. It also offers various modules depending on the work area and has a wide range of management needs.
Pros:
Odoo has helped me maintain control over employee attendance and keep a record of their hours. Additionally, it facilitates the management of each employee by handling their personal information, documents, contracts, and contact details. I have also used it to perform automatic salary calculations based on their working hours.
Cons:
Although Odoo is an excellent tool for management, whether for human resources or other areas, it has integration issues with other systems, which can make it complicated and sometimes require additional development.
Alternatives Considered:
Great support helping me understand mail flow configurations within Odoo
Comments: Until now it has been super great and really helping me build my business platform. I still have lots to learn, but Apps and Configurations are simpel and intuitive
Pros:
Technician [sensitive content hidden] informed me the correct actions to take and help docs links to help understand inner workings and resolve my issues in first try
Cons:
Initial response to begin resolution. It was after i had asked for feedback after 24 hrs of ticket submission
Alternatives Considered:
Horrible product and service for a small company
Comments: Nightmare. We spent thousands on Odoo internal consultants, plus we hired a third-party consultant, because Odoo consultants were not available or didn't provide work-arounds. Constant frustration. Hundreds of hours trying to implement the product. Simple tasks like setting up email and service contracts are almost impossible to get working, even with paid assistance.
Pros:
Not much to like. We hoped for an all-in-one product to save duplicate data entry. What we got was a ton of non-integrated features, complicated workarounds, and compromises, plus expensive uncaring, unresponsive PAID consultants.
Cons:
No field service scheduling. Accounting system is overly complex and not suitable for smaller companies that need simple accounting. Calendar started double-booking, Requirement expensive consulting to implement. Tons of work-arounds. Unresponsive, uncaring consultants, expensive consulting fees.
Alternatives Considered:
SQL error while installing app
Comments: Satisficed with the outcome and how the software is adapted to our needs. Support if not bad and they give you a solution.
Pros:
Open source and easy to troubleshoot. I give you the freedom to customize the apps according to your needs. Very important for businesses with complex processes that do not follow standards.
Cons:
Sometimes there is a fine line on support if you are not hosted in Odoo.sh. Not fare at all for self hosted companies
Alternatives Considered:
Great software that takes a while to prove its worth
Comments: Odoo's customer service has often been really responsive - this is not always the case with their partners..... choose carefully.
Pros:
Odoo is software with huge possibilities whether your business is large or small. It captures all the data that you require for your business and integrates many aspects of the business workflow.
Cons:
It sometimes feels as though one is driving a ferrari with a learner's licence. Keep your expectations under control and be prepared to put a lot of time into learning how to get the best out of the software.
Alternatives Considered:
Capable but complex software
Comments: After 2 years, I feel really comfortable with the software for daily tasks. However, I am still learning how to get more results out of the same software.
Pros:
There are a ton of features, more than I would think about any business can make use of, all for an affordable monthly subscription. There are a lot of ways to customize the software to work for your business and improve workflows, and many connectors available for connecting to external API's (my most used one is UPS)
Cons:
The huge variety of apps available and extensive options makes it pretty difficult for a beginner to dive in, DIY style. They offer success packs to get you up and going, but they're really expensive (personal subjective opinion, I guess). The free support included with the online subscription is pretty good, and there's some videos online that might get you started, but it'll be a bit of work getting going.
Alternatives Considered:
All solutions in one platform
Comments: Great software with out of the box functionality
Pros:
Functionality at a great price, flexibility and price
Cons:
Cannot think of any issues with the platform, you can customize easily.
ICT Expert
Comments: "I recently had the opportunity to experience the services offered by this Odoo, and I must say that I am thoroughly impressed. During or after system development stages including the training sessions, the moment I reached out for assistance, the team was incredibly responsive and professional. The quality of the service provided exceeded my expectations, and I would highly recommend their services to anyone in need. Thank you for your exceptional work! :)"
Pros:
Its Enterprise Resource Planning [ERP] Software that offers a suite of business applications for all businesses which includes the following: 1. Comprehensive All-in-One Business Platform. 2. Modular and Customizable. 3. User-Friendly Interface. 4. Automates Processes and Workflows 5. Real-Time Dashboards and Reports. 6. Works Online and Offline. 7. Integrated Communication. 8. Accessible from Any Device. 9. Scalable Cloud Hosting. 10. Active Community Support.
Cons:
I witnessed that on the Dark Mode, there are some text in a certain field that doesn't appear perfectly (In some cases totally disappear), so I was suggesting that text should always change to readable while on Dark Mode.
Alternatives Considered:
One system that rules it all. Accounting, CRM and ERP for a steep price
Comments: My overall experience is that i wouldn't change systems anymore because this is a one way stop. It has it all to run your company.
Pros:
Odoo is an all in one platform. And thats a special given considering the price it holds. You get Erp, accounting and CRM in one. And thats what i like the most. You dont need three different packages anymore and connect them together. This is a winner for me.
Cons:
Some simple things arent simple to change in the online environment. For example. If you would like to change the register form for new clients on the ecommerce side. Or add a picture link to a product.
In the end the support was great
Comments: Overall satisfied but resolution of problems can take quite some time.
Pros:
Excellent support from [sensitive content hidden] on email marketing problems.
Cons:
It took too long to discover that our problems were caused by an Odoo code update 2 weeks before.
Alternatives Considered:
An Odoo Defender Review
Comments: beside all the pros and cons. Odoo is just awesome, the overall experience i had with Odoo during the last 9 years is very positive.
Pros:
The most interesting and brilliant thing about Odoo, is its framework and how easy we can develop using it. Also some apps are just easy to learn and well documented.
Cons:
- Luck of technical and functional documentations ( functional is getting better faster than technical ). - Luck of automated migrations tools ( a pain for customers too ). - Odoo still doing big changes to its core apps, which makes all our modules obsolete very quickly. - Partnership model is very hard to keep the same label (eg. silver or gold) after a year or so, if you can't get more users.
Alternatives Considered:
Great Software and Product Horrible Implementation and Support
Comments: Overall Odoo is a GREAT idea and great product. However with their model and support I believe you will get frusterated. You will bring one your client 1/2 way through your project after spending alot of money or be frusterated the entire time when you need to do anything special with their product. They like to point you to something called a SUCESS PACKAGE but with all due respect when that becomes the reply when you cannot even create a transaction for a purchase you should go with another product.
Pros:
Alot of Features...If you have the patience and the money you can do anything.
Cons:
The Support and the Platform is sometimes very vauge. It does not make sense errors out and relys on a module platform for most functionality which makes you reliant on a third party.
Alternatives Considered:
Odoo for ERP, Supply chain, Manufacturing, trading, Ecommerece business
Comments:
We used it to streem line and for effective supply chain and finance, it helped us to determine those key factors, and we customisely made reports for performance of company aswell individiduals.
In supply chain, tradeoff and optimization between shortages and overstocking, cash to cash cycle inprovement made by analysing and bottle necks deteced by odoo.
Longterm pending cases, reporting, email notification for a abnormal or overdue, and over amount transactions helped us to manage finance on a well way specially when we were in crises.
Sourcing rather than manufacturing analyse by customize odoo, in costing and RFQ is wonderful.
Pros:
Easy installation, can be customize as per business scenario, wide support, business features, transaction are supported according to international business tactics. Almost every module available finance, invoicing, quality control, inventory, planning,manufacturing, MRP and DRP. The cross functionalities made odoo awesome, check and control over transactions, users is a powerful tool to control the business, available as Saas, local server aswell can be installed on custom domain. Speedy work, with better GUI, its best for large/medium industry. It perfectly supports Importing, exporting or migration from another ERP. Transactional control, tracing over network is available, secured platform for business. Android app is available, can be worked smartly on it. Purchasing control, Planning control, and inventory scenarios are purely designed on professional approach. Bottle necks, cycle time, EOQ can be configured on it, With configuration it can be run with optimistic, in future AI and automation it can be a advanced supply chain tool. For realtime tracking and tracing like Barcodes, QR codes are available to generate automatically/manually for batches and products.
Cons:
Customization is not easier, with depth documentation is required, which is unfortunately is not publicised. Limited database server type, it's somehow difficult to configure with existing dedicated database server. Transaction uniqueness records like algorithm for hitting a specific transaction is not being created, i.e on refreshing or by going back values can be submitted twice. Some pages, do not display properly on android app, specially visuals.
Alternatives Considered:
Buckle your seatbelt, it's going to be a bumpy ride!
Comments: The biggest hurdle was the initial implementation so this may be something you would need to prepare yourself for if deciding on choosing Odoo, unless of course you are happy to pay for the support packages offered by Odoo which we found to be very costly. Other than this the system itself is an excellent piece of kit and it has helped our business traverse the gap between startup business to SME
Pros:
Odoo is an extremely powerful software. We use the Manufacturing Module and the CRM Module prominently and these have both been brilliant tools that we are very happy with internally. The MRP is excellent at automating our manufacturing process whereby our production manager has only to add orders to the system while the system itself creates the PO's, calculates times and helps us to schedule our work. The CRM for the sales side is really easy to use and browse through and has a very good tagging feature allowing me (as sales director) to easily filter accounts and keep track of leads.
Cons:
The initial implementation was painful to say the least.. We stated using Odoo way back in 2015 so this may have been due to our slow uptake of the software how ever I recall that once we signed up as paid users, there was very little support given to set up the system (unless we paid extra for the hourly support..). This was a big issue as we never had an easy way to contact someone for help with little configurations and therefore had to do most of the implementation ourselves. It took us over a year to get the system working properly
Alternatives Considered:
Extremely disappointed by the Odoo solution and teams
Comments: So far: 3.5 years of development, 3 different consultants, over 60k€ "invested", countless hours spent on our side (client-side) to be as solution-driven as we possibly can - and still NO idea when our Odoo application will be in production. Our frustration is running wild.
Pros:
The flexibility of the software, which in theory allows you to customize the software according to the needs of your business. The price of the standard software - but beware, as soon as you start customizing it, the costs become unmanageable.
Cons:
The project management for the software implementation is catastrophic and completely dependent on the consultant you are assigned to. There are no company-wide project management standards. We had 3 successive consultants: the first one was excellent - but the 2 that followed had no methodology, and the handover was not done. As a result, 3.5 years later, our project is not live. We have been forced to add "success packs" regularly - today we have reached 400h of development - and more than 60k€ of investment - with still NO view on the product launch and big doubts about the quality of the development that has been done over 3,5 years by different developers. We can't count the number of bugs in our database, and the complexity of the proposed solution makes it rather inflexible and ill-suited to our business - while flexibility was why we chose Odoo in the first place. On the customer side, we have deployed countless hours to facilitate the process and remain as flexible as possible. Today the frustration is immense, and we are considering stopping everything to favor more user-friendly and efficient "low-code" solutions.
Alternatives Considered:
Best CRM platform
Comments: I have found that Odoo solves several problems in our company, especially by centralizing all management operations in a single platform. Thanks to Odoo, I save time by avoiding manual tasks and automating processes, which allows me to focus on higher value-added tasks. In addition, the easy customization of the platform allows me to meet the specific needs of our company while maintaining full control over our operations.
Pros:
As a user, I find Odoo to be a comprehensive and customizable platform for project management, accounting, human resources, sales, and marketing. The platform is easy to use and offers detailed reporting and analysis capabilities to help businesses make informed decisions in real time, which can improve their productivity, efficiency, and overall profitability.
Cons:
As a user, I find that one of the main drawbacks of Odoo is the initial learning curve, which can be quite steep for beginners and requires extensive training to master all the features of the platform. Also, some features may not be suitable for all types of businesses, which can lead to additional costs for custom add-ons. Finally, customer support is sometimes slow to respond, which can lead to frustration and delays in resolving issues.
Alternatives Considered:
Use this product to increase your business productivity
Comments:
I am working for 4.7 years with Odoo
Odoo is very good, practical and easy to use ERP software
Easy customization that fulfils every clients' organizational needs
Pros:
Analysis reports and graphs provide easy understandability User attractive interface Easy customization Fast working
Cons:
According to Indian Accounting standards, I think that Odoo has to do more deep analysis and provides the functionality to their end-users for ease of use Also Odoo have to increase types of graphs provides graphical data
Odoo Response
5 years ago
Thanks for the great review! We look forward to continuing to collaborate with your organization! :)
Alternatives Considered:
Complete set of business management software
Comments: Odoo has helped us to automate our business process securely while leveraging more revenue.
Pros:
The best part about Odoo is its open-source software which you can download and run on your private server, which makes it more secure and reliable. Odoo comes with integrated apps for CRM, eCommerce, accounting, PoS, and project management. The software is easy to implement with detailed documentation and active community support.
Cons:
The software is written in high-level open-source interpreted Python language. If the software was written in JAVA it would have been even better.
Alternatives Considered:
Future is here...
Comments: I am odoo developer and providing customization and the apps to integrate with odoo. Being a developer i feel this is future . The world will recognize its versitality verysoon. Its the solution to all problem at one place. We can summrize it by saying its platfourm where you have to put all your problems and leave it for odoo to solve. Because its builtin app most likley solve all your problems.
Pros:
Its feels tricky at first. Butt when you starts using it you will be in love with his versitality.. I like most the control that you can control your stuff at one place. Which is now a days is big prob. You can change optimize and integrate the stuff with very little effort.
Cons:
When you comes to cons. It usally feel tricky. Which may make you away from using it. Next you have to putt some effort to understand what actually is going around.
Complicated implementation
Comments: I purchased 5 users in February of 2024 and I am still implementing it in July of 2024. I am unhappy with being convinced I should buy 5 users. With a limited budget it would have made more sense if it was recommended by the sales rep that I buy one user and purchase customer service packages to help me implement it and to be trained on it. While I am hoping to get it going and rolled out soon, I want to warn small business people that they must understand that it is not easy to migrate information from former applications. Such as Xero, Woocommerce etc... And that you have to pay Odoo to get any help with implementation or training.
Pros:
I like that one application can do the work of 20 different applications.
Cons:
The implementation cost and how confusing it is to migrate data over from my current software. Also, there are so many versions of Odoo and not enough training documentation when they update to a new version.
Extensive ERP for a small to medium sized business.
Comments: Having everything in one app is the major benefit to me. I don't have to use different software for Sales and Purchases; for Contacts; fr Projects etc. Another benefit for me is the ability to attach documents to each transaction for tax purposes at the end of the financial year.
Pros:
Odoo is an Opensource ERP with a free Community Edition and a paid Enterprise edition. It is packed with features like Accounting, Project Management, Customer Management, Employee & Recruitment Management, Inventory & Warehouse, Sales and Purchase and POS to name a few. I like the Dashboard where one can get an bird's eye view of the status of any task or activity that needs attention. Plenty of additional modules (called Apps) are also available on the Odoo Store. Odoo uses Postgresql as database. It offers plenty of customisation options. Some countries' standard Chart of Accounts are available by default, or you can create your own. Overall a very useful ERP.
Cons:
I'm reviewing the Community Edition: On the downside, it has a relatively big learning curve. Setup and initial configuration is crucial. I would have liked to choose between mySQL and Postgresql as some hosting providers does not offer Postgresql. Some minor frustrations is the fact that an invoice can only be created after a quotation, then an order. I would've liked to be able to enter an invoice without an quote or order; for example monthly regular contractual invoices. Having said that, depending on how your business work, it might not affect you that much. Secondly, recording expenses is cumbersome - expenses are recorded either through the employer expense module (which is not always related to an employer, like rent), or through billing. Either way, you need to create a "product or service" for expenses before entering them. Where and how you enter them, also affects your expense reporting. I would also like to see more reporting options like traditional desktop apps. Customer support for the Community Edition are limited to the forums and some manuals for older editions.
Great software, but avoid Odoo direct Implementation
Comments: We were quickly convinced that Odoo as a system was going to be the right choise for us and our business evolution. Changing the company mindset of using Spreadsheets and custom independent apps over to a proper ERP/CRM system was a big step and challenge, but ultimately worth it. We innitially decided to go with Odoo's drect "Success Plan" packages to help us get up and running. These are working on a hourly basis, and everything they do/say/write is deducted accordingly. As we were new to this, we got hooked into their "system" by being told we needed about XXX hours for helping us through the whole process. Eventually those hours ran out and I was told we need about 50% more to completion. After paying for it the extra hours quickly ran out and we were demanded to pay more. This is where I stoped and found a local odoo Partner to take us the rest of the way, to much better success. My advise is 100% for the Odoo system, but avoid getting them to set you up or onboarding you if you're new to this. Instead try to find a local company or Odoo Partner for that. Also try to get Project quotes for onboarding instead of by-the-hour methods.
Pros:
Fantastic bag of integrated tools from Inventory management, CRM, Sales and Supply chain working together to optimize our opperations. The logical and natual choise for us evolving from a small company into a medium enterprise.
Cons:
Odoo's Onboarding team was a total waste of Time and Money and I seriously felt like being milked for every penny along the way. Eventually I dropped them and restarted the process with a local dev company and much better experience.
Cool idea - Terrible PAID customer support - Buggy software
Comments: Very frustrating. I'm used to working with Open Source platforms and expect no support from platform developers except forums and white papers. When I pay for support, I expect support. Odoo PAID customer service acts like they are donating their time. In short, unless you have a python coder on staff, do NOT use Odoo.
Pros:
*Opinions shared are from a 20 year marketing pro who knows his way around HTML/CSS/JS/PHP and running a LAMP config server. Tons of features and full suite of integrated apps. But all of them are buggy and PAID customer support is terrible.
Cons:
*Opinions shared are from a 20 year marketing pro who knows his way around HTML/CSS/JS/Lite PHP and running a LAMP config server. Terrible customer support. I mean, really, really bad. Takes a week or more, if ever, to get email questions answered. When answered, I get responses like this. "Yes, you are right. That is broken. We might fix it in the next VERSION. Or, you can pay us extra to fix it in this version." Odoo customization cost base development fee plus $5per dev hour per month forever. So, a 20 hour CSS/HTML/JS customization would cost BASE, plus $100 per month FOREVER. Odoo.sh multi website platform is a nightmare from SEO pov. Out of the box themes are responsive, but rudimentary. Their ecommerce themes are very bad. Back office sales order process takes about 20 clicks to complete . POS systems have limited hardware options Adding inventory is multi-screen / excessive click function. Shipping apps don't work well. All non-tech staff HATE the platform. System generates excess volumes of emails that can't be turned off. Paid hosting doesn't support NON WWW domain names. I never saw that problem in 20 years of hosting websites! The list goes on, but there isn't enough space here to write all the problems with the PAID version with PAID customer support.
industrial engineer specialized in the business area, project manager and Odoo consultant
Comments: It is the most complete ERP with the best support and the largest community and continues to grow. Undoubtedly the best proposal for small and medium-sized companies because of its relatively low costs compared to all the characteristics it has. It is the most complete ERP with the best support and the largest community and continues to grow. Undoubtedly the best proposal for small and medium-sized companies because of its relatively low costs compared to all the characteristics it has. Its easy use and the integration of all its modules make it the perfect tool for any company that needs to manage its processes
Pros:
It is a complete business suite that allows the management of multiple applications for managing the processes of a company. It has a friendly interface and has easy handling and configuration in all its modules. all applications handle information in an integrated manner. Integration among all its modules that facilitate its usability. It has a very large community of users and with the best support for this type of applications. It has the best prices in the market and even has a free version for small businesses. undoubtedly has the best price quality ratio among all software of its kind.
Cons:
because it is designed to touch all the areas of management of a company, it has some areas with some weaknesses regarding the competition such as human resources, payroll and adjustments in the configuration of some countries that do not have a lot of presence in their community. Although it is very intuitive and is designed to facilitate user use, knowledge must be available about the processes in question in order to exploit the full potential of this suite.
Alternatives Considered:
Review for Business Management Software
Comments: In my experience, Odoo comes in two versions: Community, which is free and open-source, and Enterprise, which requires a paid subscription per user. Implementing Odoo typically requires skilled functional consultants and technical experts. In Enterprise version, you can get the support from Odoo team.
Pros:
Odoo offers ease of customization and seamless integration with other systems, such as payment gateways, SMS gateways, and HR software. The Odoo Community version is free to use. Active community provides access to a wealth of resources, support forums, and collaboration opportunities
Cons:
Odoo users need to be well-trained in Odoo, as bulk import is sensitive to errors. Odoo's software modules can be complex in version upgrades.
