RepairShopr Reviews

"Repairshopr Review"

Comments: Great! Excellent customer service and great product that they add new features to weekly

Pros: Ease of use. Ability to text customers. Price and customer support

Cons: Lack of built in rmm. Need additional addins to perform automated tasks. Sync to quickbooks works sometimes.

"Best Computer Repair Software"

Comments: Was able do service tickets on the go and could easily re-order parts and charge clients for visits. It's a simple paperless process and it's worth every penny.
Great for small business owners.

Pros: User friendly client repair tickets cloud console. You can be up in running in minutes. This is a great company with a lot of potential that cares. I put a suggesting for them a year ago and they did good by providing a mobile version for technicians. You can setup 2 step authentication, so your documents are secure.
Company keeps on adding new things to their product and I am amazed every time I use the product on how far they have gone.

Cons: Company looks like is heading into the mobile market. Although you can still use the console to repair tickets, the company is definitely moving in that direction and hope that they don't concentrate all their efforts in one market.
Besides that I have no compliant's as a standard user for over 3 years.

"Made my business much more organized!"

Comments: Made my life easier!

Pros: Previous to RepairShopr I was duplicating a google doc spreadsheet for invoices. I did a lot of on-site work, so I needed something that was "cloud" based so I could log in and make an invoice on the spot. There was no real organization or structure to my invoice system, other than a folder where I would drop paid stuff vs unpaid. RepairShopr changed the way I do business, my ability to track and maintain tickets (which I previously did by hand on paper), and gave me a module to track and follow up with my customers, which I had not been doing previously. What I was doing before worked for me at the time, but once I got RepairShopr I realized how much time I was waisting, and how "broken" my system of doing things really was.

Cons: The initial setup was tough; everything has a learning curve, and I'm pretty good at figuring stuff out. Modification of each module and the fields inside the modules took a lot of time to customize to fit my business needs. There are still parts of the software that I am not utilizing to their full capacity, partially because I've never needed to, and partially because I am not sure I want to spend the time to set them up.
That being said, the fact that you can modify each module and field makes the application of this software available to many different markets, not just computer/electronics repair

"Great Product... "Fits the bill""

Comments: I have been mostly doing break-fix & service for about 20 years And I been searching for similar system for a long time for documenting my work. We had been previously been doing our documentation on a spreadsheet, which was not very efficient. Repairshopr fits the bill totally, for tracking, estimates and complete control. With Repairshopr, it has really been able to automate this process of our business and produce professional results.

Pros: You can search on most any aspect of information regarding any previous work.
The forms are very customizable.
The import and export features of customer information.
Customers can track their work orders and progress of repairs online.
Love the SMS text and email features.
Love the On-site appointment calendar.
Repairshopr is constantly working on new features and improvements.

Cons: It's not free.... LOL

"Useful help-desk software"

Pros: The software is easy to use and navigate. The ticketing system is very customizable with the different types of fields that you can have on the intake forms. The inventory system is very helpful for keeping track of stock. The estimates system is very useful for giving customers quotes for hardware or software.

Cons: The new User Interface is a little hard to get used to after using the old interface for so long. Also if you accidentally click the serialized check box on an inventory item and update it, there is not an easy way of undoing this.

"Good Repair Shop CRM and Ticketing Software"

Comments: RepairShopr has helped me to complete tickets and get my billing out to my customers along with helping with paperwork. My previous software was only available in the office, so I would have to comeback and finish all of my paperwork at the office at night.

Pros: I like that I can access my information anywhere, especially can complete tickets onsite and get everything done before returning back to the office.

Cons: There are some specific requests that have been made for feature improvements that seem to be put to the back burner that everyone is complaining about.

"Great Foundations loads of potential!"

Comments: After 5 years of searching and using various different CRMs, PSAs etc.... we landed on RS and have not looked back. Being a retail store it ticks 95% of all our needs. With previous systems we have several dashboards or other portals to login to achieve the experience we wanted.

Pros: The GUI is nice and easy despite the Americanisms, automated most of our work flow, ticketing and stock control. Made good use of current integrations.

Cons: Contracts section is not what you think it is, some integrations need to be development and worked on.

"Best software out there for small business (IT and computer repairs)"

Comments: Been in the market for a great software, for the price they offer they really do DELIVER all our needs.
I know they are developing and making changes to their mobile app, but overall, after looking at higher end solutions- they are the best in their leauge

Pros: Has 90% of what we are looking for. Great and easy integrations with lots of services are included.
* Imporved our ability to easly communicate with clients- including intergrated text services
* Easy sync with QB

Cons: Would love to see a better ticketing system- even in a higher price range- one that we can use with our corporate clients.
Overall- for home users, and regular business clients- it answers our needs

"RepairShopr - 10/10 Perfect Fit For Any Small IT Repair Shop"

Comments: RepairShopr has been the perfect fit for our IT Service and Repairs business, it has allowed us to significantly reduce our overheads and streamline our whole business and take it out of the pen and paper dark ages.

Pros: It has all the standard features a repair shop needs and then some.
The support team are always adding functions and implementing new integrations.
It is also one of the easiest products to setup and implement and does not require the extensive and expensive onboarding process a lot of other products do.

Cons: Some minor areas lack customisability and they don't have the ability to pay for express support or one of customisations. But for the price point that is a small compromise to make.

"Easy to use and integrates well with Quick Books"

Comments: Good product for the price. Excellent customer support. My questions are answered completely and quickly.

Pros: This software is easy to use and very easily adaptable to any service business. Integrates with Quick Books easily.

Cons: At the moment, cloud printing is no longer working. This was a great feature. Now we have to manually select each printer to print. (i.e. large tickets or small receipts)

"All your repair information in one place."

Pros: The face that everything is all in one place. Its a quality product that you do pay for but it saves so much time and money that it saves you a ton more...

Cons: Nothing of note.. but we are based in the UK and tend to get a few server issues from time to time. But these are few and far between. This is only a minor point.

"Excellent tool for MSP and break/fix service providers"

Comments: Excellent

Pros: Easy of use
Integrates with payment processing directly
All in one place
Inventory management

Cons: Support can be a bit clunky to deal with, but there's tons of online documentation to address almost any basic issue.

"A fantastic single pane of glass for repair shops"

Pros: Simplicity to use and setup. The help documentation is well written and easy to follow, and support was always prompt and followed up. love the integrations, with my accounting package, office 365 and a host of others. Sames me lots of time producing invoices and always great to refer to customer history and documentation with the Wiki.

Cons: For running an after-hours computer repair business it can sometimes be hard to justify the monthly expense for the few jobs a month I do, but the time savings alone often make up for it. I would be happier with a reduced priced option to sacrifice some features such as the Marketr feature or leads feature.

"Great Features"

Pros: RepairShopr has some of the best features around, especially the website integrations that allow you to embed various applications into existing websites that enable users to submit repair requests as well as track the status of repairs.

Cons: The thing I disliked the most was the mobile app. It isn't fluid enough and moving around within the app isn't exactly a great user experience.

"Awesome for inventory management"

Comments: Overall, it's a pretty decent tool with good value for money. Gets the job done really.

Pros: - A highly flexible tool allowing for nuanced categorizations of inventory types - Full suite comprising of CRM and point of sale software in one, saving you from tacky multi-tool integrations, keeping everything under one roof - Great support too!

Cons: - Integration with Quickbooks is not great - A payroll integration would be a nice feature for handling finances - installation and setup was a bit tough to get through, but once it was up, using it was pretty intuitive

"Helped my business get organised"

Comments: Prior to finding repairshopr I was running several different apps and struggling to follow everything - now I only use the one - repairshopr.
I have to say I'm very impressed. I've now got one piece of software that deals with everything - my customers can communicate directly with the portal which saves me hours on the phone and they simply pay online now so I can get rid of my card machine aswell.
It's replaced my invoice system, card machine, saves me time on the phone with clients and the charges through stripe for online payments are just as cheap as my current provider and it's much more organised - Thankyou
You've really made a difference to how my business runs.

Pros: Ease of use and the support is great also.

Cons: Could just do with a little more control over the options in a few parts

"Amazing product for break/fix or MSP"

Comments: I have been using Repairshopr for almost 2 years now and it just keeps getting better. It makes managing all of my employees, work orders and customers a breeze. I highly recommend this product!

"We've switched from Connectwise to Repairshopr last year and never looked back!"

Comments: We have used RepairShopr for 8 months and absolutely love it. We used connectwise prior for 5 years (with a homemade xero link) and have not looked back. We've got 5 staff and do everything from "classic" IT to managed and sales. But no retail as such.
The way we're using it is to leave accounting to Xero and all ticketing to RS, which is their respective mainstay. I.e. we push all the ticket invoices to xero (and re-sync them if there are changes) but don't necessarily rely on RS in relation to reconciliation. Let's face it, with credit notes, split payments, etc, etc it's impossible to recon back 100%. Which is why you have an accounting system.
The development team appears to have worked a lot since we joined last September with new features popping up pretty much every week.
Coming from connectwise, training effort and setup was NIL in comparison! The system is easy to use and get used to.
One thing is that it looks like the development of features is faster than the updates to the self-help support system. But support is fast to respond, so that 's a minor issue.

"CRM Essential"

Comments: This program is perfect for my business

Pros: It is easy to customize to fit your needs. It really helps with the process of organizing your tickets, sales & inventory .

Cons: Nothing negative to say about this. It is an overall great program

"An excellent customer relationship management software"

Comments: It is the best software for customer relationship management I have come across so far. It is reliable and easy to use and I wound recommend my business partners to try it

Pros: It is a software will very professional and functional ticketing to repair customers which can be tracked any time after the repair is done. I liked its excellent customer service platform which sends customized emails to customers and they make follow ups a week or two after the repair to make sure everything is well. Repair costs estimates in the software makes it fast and easy to come up with the pricing for a repair. This makes Repairshopr an outstanding software in inventory tracking and management to its customers.

Cons: It can be costly because one has to use a different platform for payroll because it does not integrate one

"I would be lost with out this software fueling my productivity!!!"

Comments: More time to make money!

Pros: The customization freatures help imensley. Quickbooks integration was the straw that broke the camels back in helping me decide what to Use

Cons: Quickbooks integration took a little work to get set up for me, but is working flawlessley. Thats it!

"Great web-based repair tracking system"

Comments: When we found RepairShopr, it was the only web-based repair tracking system we could find. Not a issue ticketing system there are tons of those but something for a repair shop. Not only does fit the bill, it works well and has been constantly updated and improved. We don't use a lot of features, like payments, because we already have an existing infrastructure, but everything we do use works well. There have only been a few downtimes, but in each case the status page has shown they know about it, and it's been resolved quickly.

"Customer service is no help when the service is down !! They create a work order for you and NEVER"

Pros: Call you back , probably switching back to repairQ this service is not worth the money at this time

Cons: It never works when you need it to , our customer should not have to wait for this unreliable system

"Best by far for Computer repair shops"

Comments: We have been using RepairShopr for about 4 months after 10 years of using CommitCRM which was fine but not cloud based and very slow for improvements. RepairShopr deal with issues very quickly and bugs (not that there are many) are fixed very quickly whereas our previous software could take 6 months or more. It des everything we need in a single package, we use the multi store version and there is NOTHING out there as far as I am aware that works like RepairShopr.

"Excellent"

Comments: We use RepairShopr to manage our computer shop. It has helped us become more organized and in touch with our clients than we ever realized was possible. It integrates well with services we use daily like MaxFocus, ScreenConnect, MailChimp and many many more.