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About Tripleseat

Tripleseat is an easy-to-use sales and event management platform that will increase your bookings and streamline the planning process.

Learn more about Tripleseat

Pros:

I like the ease of use and how it integrates into my ither calendars.

Cons:

The ONE feature I have found to be missing is being able to auto populate a task list for an event.

Tripleseat ratings

Average score

Ease of Use
4.6
Customer Service
4.7
Features
4.5
Value for Money
4.6

Likelihood to recommend

9.1/ 10

Tripleseat has an overall rating of 4.7 out 5 stars based on 524 user reviews on Capterra.

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Lauren
Lauren
Sales & Marketing Manager in US
Verified LinkedIn User
Restaurants, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

The system every Private Dining Sales person has been waiting for!

5.0 6 years ago

Comments: I had the pleasure of being introduced to Tripleseat at a previous job, and that company unanimously agreed for all of the concepts to make the switch to their program. It was better than the other options out there at the time, and made the most sense. After working with everyone while being at that company, I brought them on board to my current employer. Their sales team, support team, training team, all of them, are so friendly, and helpful! There is no question too small, or request too large to be considered.
I am a big fan, and would recommend them to anyone looking for a new booking system in a heartbeat.

Pros:

My favorite part of TripleSeat is that everything makes logical sense, and is able to be customized to your needs. When inputting the information, you don't have unnecessary steps in order to get your basic needs into the system. If I have a brand new manager who only gets a date, time, number of guests, and the host's contact info, they can (within minutes) get them a contract. At the very least they can send them an email with menus and instead of loosing a sticky note, have it tracked so I can follow up. Truly this was made for the Sales person in mind, with how the data is tracked, and how much time it saves.

Cons:

My only wish for the software, was that it would allow for you to track correspondence directly with a contact and not having it connected to an event. There doesn't seem to be a way to pull up someone who is in your data base, and just send them a prospecting email, or share with them updated menus or promotions. You have to export their contact information and email, or use a previous event.

Rosie
Event Planner in US
Entertainment, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Rosie's Review

5.0 4 months ago

Comments: The software is easy to learn and very organized. It's very customizable, as I don't use every feature and I don't feel like I need to for each booking. There are some features I only use once in a while, but are so awesome that they are available in the same software. I'm able to work with ease and cut my documentation time in half. I'm a huge fan of how I can keep track of each interaction I have with our guests, so I can create lasting relationships with everyone I speak with.

Pros:

I love how many ways you can diversify and collect data and contacts through each function. Being able to document each interaction with a guest has been paramount in creating the best and most unique experience for our clients.

Cons:

I'm not a fan of how contacts must be assigned to a booking. Some guests have the same names and I have to create an odd name to separate it from a previous unrelated booking.

Timothy
Manager
Hospitality, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source
Source: SoftwareAdvice

Extremely bad customer service, buggy software

1.0 7 years ago

Comments: Even though we gave them notice of cancellation after about 9 months they have twice charged our card for renewals which are not valid.

Pros:

Generally the contract feature was fine. We liked executing contracts on line even though the contract tool did not have all of the client info required

Cons:

Regarding our disappointment with Gather I would point to the following – all of which I have reflected to your support people and none of which have been acted on: Your IOS app seems to be able to send messages to clients and it does seem to be able to send templates but not free-form messages. Yet it often leads the user to believe a message has been sent when it has not About 45 days ago new inquiries stopped showing up in your new messages list – your support people insisted this was not a change but it was. It seems logical that new leads would be the most important new messages I asked you to make all the numbers and metrics on your Home page hyperlinked, but you have not. If I see I have two new leads I can click on that number and it takes me to the new leads. If I see I have one new contract signed, the numeral “1” is not hyperlinked and I have to search for the new signed contract. It is difficult or impossible to add a second client contact name but in the wedding business it is pretty normal to have at least two client counterparties. Yes I know about the “onsite” contact but that is not a default email recipient. Look at the confusion that appears in some proposals. Your proposals are not properly itemized and clients do not seem to notice that I have attached a “BEO” which is not a term I could define for you. Look at both “xxx” and “xxx” as examples of proposals where they thought we got the price wrong but they don’t see the security deposit because it is not itemized in the proposal. It is completely ridiculous that the client could sign an e-contract without being forced to enter and validate their address, phone, full and correct name, etc. Our normal course is we get a contract signed and then we chase down the additional information required to actually have a contract with the Zenith Additional Information form. This is cumbersome and probably not legally defensible. I want the client to execute the contract having filled in and validated their complete contact info

Adrian
Sales Coordinator in US
Events Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Tripleseat is The "IT" girl of event management portals

5.0 4 months ago

Comments: Overall I love that it is truly a "one stop shop" It has everything There are a lot of helpful features, some require more training than others but it is there and available for me to ask questions on. From the integration services to the new tripleseat floorplans, they are really working hard to help us reduce the number of tabs we have open at a time. The interface is easy on the eyes, simple to use, and the most convenient. I love how easy it is to edit our contracts, and how fast it is to copy information from another event. Overall it is a 10/10 service for what I need it for with only a couple of small areas of opportunity that don't really affect me day to day— they are just things that would be nice but not necessary.

Pros:

Triple seat is very user friendly, I learned all of the basics in under a week and still discovering new ways to utilize all of the resources available on triple seat. Reporting features are very useful when compiling data. I love that the support team is quick to respond when I reached out directly. Love the available webinars and trainings provided by TS as a resource. They listen to feedback and forward it to the appropriate channels so that the service can be improved upon. The service makes following up, so easy as well as keeping conversations with clients in one place so it's always quick and easy to go back without digging through my emails.

Cons:

Triple seat is VERY specific- I don't like that it doesn't have any suggestions when you spell the name of a client or event wrong even if you're off by one letter no search results will be generated. When trying to clear old leads it's frustrating that it takes you back to page one after every lead that is cleared. The integration with the Knot was a complete fail. I trusted tripleseat to integrate my leads from the knot months later I found out that it wasn't working properly, this resulted in missed conversions for the venue due to months of unanswered leads which should've to my knowledge been coming through directly to tripleseat. I Could have caught it earlier on if tripleseat sent communication to us about the issue. Clients constantly have issues accessing their payment portals. They can be the main contact and receive a message saying they don't have access to their own event. Clearer troubleshooting solutions would be great. I would also love it if the system could recognize types of events so that when I am pulling email lists I could separate weddings from corporate etc...

Sandra
Restaurant Events Consultant in US
Events Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

Your Most Loyal Tripleseat User

5.0 3 months ago

Comments: I love Tripleseat and have been a very loyal user for almost 10 years now. I have recommended it consistently and always insist on using it with all of my clients. Additionally, your staff has always been wonderful - from [sensitive content hidden], down to all of the sales managers and ops managers and even help desk folks I've worked with throughout the years.

Pros:

Ease of use, easy & clear way to communicate with clients & staff members. Partnerships and linking to other software that I use regularly like Open Table and Prismm.

Cons:

I think the biggest issue I have is the concern that my emails (coming through Tripleseat) often get filtered into client's spam and they don't receive the emails or contracts that I send. Also, I would like the ability to send multiple contracts at once to a client through the "booking" portal. It makes it very cumbersome and confusing for the client when I am sending multiple contracts with different emails. There are a few smaller issues here and there, but I think those are the biggest ones. OH! And also - please bring back the sales funnel that used to be on the reports page!!! I miss it so much!!

Shannon
Director of Private Events in US
Hospitality, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Tripleseat - Triple Threat: Organization, Communication, Efficiency

5.0 3 months ago

Comments: I won't consider taking a job at a venue that DOESN'T use Tripleseat - it is a fantastic product!

Pros:

I love the automated tasks that keep me organized so I don't have to rely on my memory or handwritten lists to keep track of hundreds of tasks. I also love the discussion templates as they give me the ability to communicate quickly with clients, and I can see when they have opened/read my messages.

Cons:

There isn't a lot of downsides, but a couple of improvements I would love to see: - Drop down options for declining a lead (helps simplify reporting) - More CRM abilities within Contacts such as tracking touchpoints, notes, in person tours, sending gifts, etc.

Ezra
Onsite Sales and Events Manager in US
Hospitality, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Tripleseat for Brewery Venues

5.0 3 months ago

Comments: Tripleseat is an indispensable tool for our business.

Pros:

Tripleseat has robust booking and event scheduling tools. Communication is clear and organized internally and externally. New and useful features are consistently added.

Cons:

There is no integration with Toast, our POS, available at this time.

Jenna
Event Sales Manager in US
Events Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

TRIPLESEAT FOREVER

5.0 3 months ago

Comments: I started using tripleseat at my new venue and have never looked back. If not the usefulness for communication, but the reporting, the payment software, everything. It makes event management so much more streamlined and organized.

Pros:

I love how organized Triplseat keeps me. I can do communication, contracts, payments, and follow up on leads all within the same platform. It was a game changer.

Cons:

I think because the platform is SO useful, there are little tweaks on things I would love to add. I think I would love a draft option for if you start an email and exit out of the page.

Alyssa
Sales Manager in US
Entertainment, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

I LOVE TRIPLESEAT

4.0 4 months ago

Comments: I absolutely love tripleseat so much that I've applied to work there multiple times. I've only used 1 other booking system, but Tripleseat is by far the best one I've seen. I don't know how I would do my job without tripleseat!

Pros:

It is very user friendly. Love the reporting aspect of it.

Cons:

The email system. Lots of bounced emails. Almost all of our emails from tripleseat end up in spam or junk folders, so we probably have missed a ton of leads because of that.

Jennifer
Director, Private Event Sales in US
Restaurants, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

I heart TS all day, every day!

5.0 3 months ago

Comments: Overall, I absolutely ADORE Tripleseat! I have been so impressed with this company since I first started using it in 2013. I've since implemented it in 4 venues I've opened.

Pros:

Tripleseat has been a fantastic product from the very beginning, but has never rested on their laurels and continually adds features & improves their offerings! Also, extremely fast to respond and so helpful!! (This part might be my favorite!)

Cons:

The new items layout in selecting from the picklists in my documents. The quantity & price boxes are entirely too wide. The overall new look just feels clumsy and antiquated. Also, once you've selected the items, when you got to modify them, the item box moves a little and is frustrating.

Courtney
Catering director in US
Hospitality, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Best Catering Booking Software

5.0 5 years ago

Comments: Always great. The customer service if I ever have a question or issue that needs sorting is quick and helpful. I use this software daily and I love using it. It makes my job and my day more efficient.

Pros:

Ease of use. I can easily train other employees quickly on how to book orders. I love the customization and ease of adding new menu items. The reporting is excellent for keeping track of sales and other marking tools.

Cons:

I wish that it had the ability to auto populate a packing slip for the kitchen. I.e. when fajitas are ordered for 10, it would populate on the kitchen sheet the exact amount of food by oz or quarts the kitchen would need to prepare.

Elise
Event & Programming Manager in US
Food & Beverages, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

A good fit for breweries

5.0 2 years ago

Comments: I could not do my job without Tripleseat. The amount of time I save by communicating with clients through the software and using it to build BEOs for internal communication is the only way I can manage the volume of business I do on my own.

Pros:

As an event team of one, I find Tripleseat to be comprehensive and easy to use. Tripleseat is absolutely critical to my success and efficiency as an event manager. The lead, event, and calendar features are all functions I use countless times a day. I love the ability to import email response templates and BEO templates. Customer service is super friendly and fast.

Cons:

Tripleseat has some weird quirks that I feel like should be easy to fix when suggested. There is a lag time when entering a new client who you'd like to add to an account which really slows down my work flow to have to wait for. You can only have one client on a lead, so if you are communicating with a couple or both parents of the groom, you can only communicate with one email address. It is hard for clients to tell who is on the thread. I would say the email function is one of the weakest. There have been other feature upgrades that seem like common sense/basic requests to me that Tripleseat has not been able to accomodate.

Mary
Director, Events & Catering Sales in US
Hospitality, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Tripleseat is great

5.0 2 years ago

Comments: Wonderful. We love Tripleseat and all of their team!

Pros:

Tripleseat is easy to use and they are a great partner. Anytime that we need something they are always willing to listen and figure out a solution.

Cons:

Daypart segmentation and minimums for Tripleseat direct Surveys Texting to Guest feature

Wendy
Private Dining and Catering Manager in US
Food & Beverages, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Tripleseat will change your world

5.0 2 years ago

Comments: It was easy to learn, the support you are provided by the Tripleseat staff is wonderful, I recommend the tutorials that are offered, anything you need to do your day-to-day job, they have thought of and improve on.

Pros:

It gives me such piece of mind every day. I pull up the calendar each morning and I know exactly what needs attention, and what I need to do. I literally cannot do my job without it.

Cons:

I cannot think of one thing that they have not thought of. I wish I could give you ne, but for me I can't think of anything.

Amanda
Assistant Event Sales Manager in US
Hospitality, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Honest 3Seat Review from a daily user!

5.0 2 years ago

Comments: The Tripleseat team is amazing and the product is great and easy to use once you understand the system!

Pros:

Streamlines all data very well and super organized! Great features for the everyday user.

Cons:

The transition to the software was a lot and could be difficult/ time consuming to set up. Also would love an app and more flexibility in the layout of documents.

Kendall
Senior accounts manager in US
Events Services, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Great for larger hotel and events companies

5.0 last year

Pros:

Extremely customizable once you understand the backend

Cons:

Not super user friendly and difficult to use on the go

Trenton
Owner in US
Entertainment, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Loving It!

4.0 5 months ago

Comments: My overall experience with them is pretty much excellent, I love their image and what they strive for

Pros:

I like that they strive to make more revenue for event hostess' when it comes to their event

Cons:

There may be some features that some people may not know how to know.

Juliane
Executive Assistant & Administrative Manager in US
Restaurants, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Event Planning, Booking & Invoicing Made Easy!

5.0 2 years ago

Comments: TripleSeat is the bee's knees when it comes to event booking software. As an Event Manager, this was my bible!

Pros:

Everything from leads, inquiries, messaging, booking, menu planning, proposals, BEOs, calendar.

Cons:

They are a little behind in online forms. Proposals, contracts and credit card authorization forms all send as a PDF that clients have to print off and sign or have Adobe in order to sign electronically.

Shelley
Event Manager in US
Food & Beverages, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Tripleseat

5.0 4 years ago

Comments: When I first started working with Tripleseat 7 years ago, I did not fall immediately in love. However, as I continued to work with this software, the designers continually updated the programming and added features requested by their users. What started out as serviceable has become a truly amazing tool for planning and organizing events. With every new feature, there is a video released explaining how the feature works. The designers have created an entire online tutorial for the product, which greatly facilitates in the teaching of new users. My clients love the event overview portal! I show this tool to them as we begin planning an event and suggest that they bookmark it on their browsers so that they don't have to search through their entire email inboxes to find a conversation. Lastly, the customer service is amazing. Very fast chat replies and easy fixes. Tripleseat has a fan for life in me!

Pros:

Continuous growth, integration with other software, able to be customized on many levels, great client interface for ease of planning, live document updating

Cons:

High learning curve, some internal programming can be clunky, not enough freedom for customizing, email drafts are not saved, when using Seven Rooms, it would be fantastic if events were automatically populated into the reservations system

Jessica
Event Manager in US
Hospitality, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

Tripleseat For Event Planning

4.0 3 years ago

Pros:

In the events industry a good system to track your event schedule, event menus, special needs, requests, pricing and payment is extremely important. Tripleseat makes this a breeze and is all in one place. This program is easy to use, easy to learn for someone who has never used a program like this before and is perfect for businesses with multiple locations, rooms or event spaces. This has greatly improved our internal communication by having everything in one location.

Cons:

The only issue I have come across with this software so far is that it can be difficult to make edits to menus that were initially set up without the help of a support tech.

Dan
Sales and Events Manager in US
Events Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Excellent Software with a Few Frustrating Quirks

5.0 6 years ago

Comments: It has been an overall success at easily keeping our client focused. Instead of using many different software apps, booking, payment etc, it creates a single portal and eliminates many questions we were faced with prior to implementing. Sales tracking and other features are simple without the hassle of Salesforce integration.

Pros:

The Event Portal feature. Each event having its own specialized url that allows the client to see everything in a very organized fashion makes the process of converting a quote to a sale much easier. The integration of credit card processing (we used Stripe) keeps the client from using other options (like Square) that would force them away from the portal.

Cons:

Trying to keep you locked into their email ecosystem. The email integration is terrible. I wish they would support a Gmail integration. If I want to get my client to approve a proposal - they have to be emailed through their own email system that is not as user friendly and completely breaks the cohesiveness and intent of the software when I have two different email chains happening (which the client flips between without realizing). Make the event approval option available without having to email them please. In addition, they will charge you for leads from Yelp, even if they don't book! It is a very shady practice that needs to stop. Focus on good software, not making money off lead conversions from third party lead sites please.

Kesha
Sales/Marketing/Event Director in US
Hospitality, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Best Event Software

5.0 3 years ago

Comments: EXCELLENT. Has been a great tool for all of the events we host as well as a wonderful place to store leads and potential client information.

Pros:

Easy to use and easy to train a new hire on using. All information can be captured in an account allowing for less office clutter and being able to access on any device has been a huge timesaver!

Cons:

It is a tad difficult to update pricing as you do have to go line by line BUT this would be with anything out there. Once you know where to go it is much easier.

Melissa
Marketing Director in US
Restaurants, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Overall Great!

5.0 6 years ago

Comments: Keeping organized with Gather is a breeze!

Pros:

The ease of Gather is truly amazing! The report functions I use daily to see overall growth and what needs to be improved on. The calendar is able to be viewed on the app along with a desktop as well as edited on the go from a cell phone. All documents are easy to read for sales coordinators, chefs, as well as servers. Creating events is easy and tracking channels for marketing is a great way to keep updated on marketing campaigns. Also staying organized through Gather is great by creating tasks, not only for yourself, but interns or other sales coordinators. The messaging system is great for communication with other team members.

Cons:

I would love to see the sales coordinator on the pop up portion of the calendar. Also, the messages changed into a drop down, however, when you are trying to scroll for some thing, clicking on every single individual message is time consuming and everything should be about saving time. The app is only for viewing and not able to do any editing, which does not save time. Sometimes there is slowness or some glitches, such as Gather cancelling the event or duplicating the event when creating.

Christina
Manager in US
Food & Beverages, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Daily Life

5.0 4 years ago

Comments: Overall it was not hard to learn for such a critical tool we use to plan multiple events.

Pros:

It is easily accessible and great if we need to work from home. Leads are captured for us to respond and sorted accordingly. The calendar for event planning is critical for us to see and use to rent our event spaces.

Cons:

I would love if there was an app for it on the phone instead of having to go on a site. When multiple members are booking potential leads, If there was a way to block spaces better besides using the hold mark on the calendar as that does not guarantee a proper blockage sometimes (for example if it can note the space is currently being blocked as multiple users are trying to block the space at the same time that would be great) Also putting potential events on our calendar does require multiple steps with a lot of info -if this could be more compact, that would save time in booking during high demand.

James
James
Operations Director in US
Verified LinkedIn User
Events Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Tripleseat is a software you NEED!

5.0 6 years ago

Comments: Tripleseat has completely transformed the way I do business. Moving from paper quotes and contracts to having an actual system like a corporation to manage my customers. It’s night and day the amount of information I know about my customers now and as the owner, I like that I can see where each customer is in the sales funnel. It’s made our company paperless and so much more organized. In the end, our customers trust us more because we never miss a detail and my employees save time because they aren’t endlessly chasing down information.

Pros:

Very easy to learn and setup due to the onboarding team and account representative.

Cons:

It’s hard to find something I don’t like about tripleseat. I guess my only complaint would be there’s no mobile app, just a mobile website. So you have to sign in each time on mobile. It’s really not a bother, but if you are forcing me to say something negative, that’s all I can think of!