OneDesk's software combines helpdesk and project management into a single application. Manage customer tickets and projects in one app.
Filter reviews (3)
Good solution to combine voice of the customer with product management
Comments: It helps you translate customer requirements into actionable and intelligent criteria for products. What’s more you can integrate feedback into your requirements and iterate successively. One of the most interesting case scenarios that I could think of was that of this product as a historical repository of customer conversations and requirements for a typical product evolution. The possibilities, then, are endless. Full user review at http://www.getapp.com/blog/product-management-software-review-listening-to-your-customer-through-featureset/
For a first-time user of the product, I thought support was excellent
Using as a service desk but unfortunately not the most ideal
There is automated timesheet tracking for each tickets.
Price is quite steep if you pay monthly. It is also quite hard to interact with (from the user's feedback.)
Alternatives Considered: Jira