About OneDesk

OneDesk's software combines helpdesk and project management into a single application. Manage customer tickets and projects in one app.

Learn more about OneDesk

Pros:

Not Available

Cons:

Not Available

OneDesk ratings

Average score

Ease of Use
3.0
Customer Service
4.0
Features
4.0
Value for Money
3.5

Likelihood to recommend

7/10

OneDesk has an overall rating of 4 out 5 stars based on 3 user reviews on Capterra.

Filter reviews (3)

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Filter reviews (3)

Bobby
Bobby
Statistical Data Analyst in
Verified LinkedIn User
Government Administration, 51-200 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: GetApp
4.0 5 years ago
Rakesh
Used the Software for: Not provided
Reviewer Source
Source: GetApp

Good solution to combine voice of the customer with product management

4.0 11 years ago

Comments: It helps you translate customer requirements into actionable and intelligent criteria for products. What’s more you can integrate feedback into your requirements and iterate successively. One of the most interesting case scenarios that I could think of was that of this product as a historical repository of customer conversations and requirements for a typical product evolution. The possibilities, then, are endless. Full user review at http://www.getapp.com/blog/product-management-software-review-listening-to-your-customer-through-featureset/

Pros:

For a first-time user of the product, I thought support was excellent

Verified Reviewer
IT Support Specialist in Singapore
Verified LinkedIn User
Computer Software, 51-200 Employees
Used the Software for: 1-5 months
Reviewer Source

Using as a service desk but unfortunately not the most ideal

4.0 3 weeks ago New

Pros:

There is automated timesheet tracking for each tickets.

Cons:

Price is quite steep if you pay monthly. It is also quite hard to interact with (from the user's feedback.)

Alternatives Considered: Jira