Bitrix24 Reviews

Great task management platform. Great freemium version!

Comments: Overall Bitrix24 has been great for my business. Having a place to see all the tasks, assign to employees and follow up on the work has really saved me time and money!

Pros:

For task management it's FREE, it's easy to set up, it's easy to use.

Cons:

There are many features that I haven't had the chance to use because it would require me to take some time to review it, test, and implement with the team.

Try it! Bitrix is our pick and we've tried a lot of what's out there.

Comments: great, ive been using it for years. ive tried a whole bunch of others, trello, asana, clickup, basecamp etc etc....

Pros:

all in one platform , we started with our business unit that is a marketing agency and will gradually expand its use to our business units.

Cons:

hoping for more integration with other platforms like APOLLO , or platforms for marketing, sales and data.

Alternatives Considered: Trello, Basecamp, ClickUp, and Asana

Reasons for Choosing Bitrix24: bitrix was able to consolidate a bunch. i just wish it had OKR capability

Switched From: Trello, Basecamp, ClickUp, and Asana

Reasons for Switching to Bitrix24: ease of use and consolidation of tools/use cases

My humble opinion as a beginner

Comments: I worked at marketing agency as an HR and executive assistant. All the processes were under my supervision. We had several sections. Sales, HR, trainings, and company drive. We mainly use to keep our sales stages and he stages. Unfortunately we don't generate any documents, though I know it's possible. So the main advantages of this CRM were out of our operations. And it is costly I think

Pros:

I have been working with bitrix24 over a year. To be honest it was my first time to work with CRM. As a management tool to simplify many processes I did like it. Also drive option on corporate and individual level to store your files. Bitrix 24 offers many options, but it's a little complicated. Existing chat feature that allows to creat any group or meeting chats, to make it confidential is great. To limit opportunities vor B and A level employees is also a good option in operation. Also I like task management features. Deadlines attendee observer Features. Unfortunately the company I worked with didn't use many features of this CRM to have greater benefit out of it: sales pipelines, documenting features. Overall for the beginner level I liked it.

Cons:

As a C level worker, I used all the features our company had an access. And the abundance of buttons and confirmation were too much. I didn't like to put save button at any turn.

Not the best CRM, but simple and not expensive

Pros:

It is very simple to use, it has a lot of options but doesn't feel heavy

Cons:

The UX is not the best, sometimes It takes some time to understand where the things are/

Bitrix24 provides a lot of features for your business

Pros:

I liked the versatility of the features and having them all on one platform.

Cons:

I feel as though Bitrix24 is not very user-friendly. It has wonderful features, but it is a little technical.

Much done, but still much to improve

Comments: I would love to see a place where users can submit their ideas for developing the app - and others vote on these ideas. The ideas with the most votes would be introduced first. At the moment, I don't know at what stage my amendment is being submitted, when it will be introduced and if it will be at all (because maybe it only bothers me).

Pros:

Great flexibility in the programme and the ability to add your own functions to many modules.

Cons:

Poorly developed very basic functions that issue the basis for work. Holiday requests - does not count remaining holiday days Chat - it is not possible to change status to e.g.: homeoffice (as is the case with slack). No autosave in tasks. Mail client that is completely undeveloped.

Not very user friendly

Comments: Some of our clients don't like Hubspot, or find it too expensive. They usually go for Bitrix or Zoho CRM. Bitrix is good, but adds too much overhead for us and additional stress.

Pros:

I liked that it had a lot of features to offer. We considered this product for a client of ours after they brought it to our attention. Doing integrations was painful as a lot of bugs happened in this system

Cons:

It's very user-friendly, but the design made it difficult for our client's employees to work on it and we had to bring in a Bitrix expert to do continuous training for them.

Alternatives Considered: Zoho CRM and HubSpot CRM

Reasons for Switching to Bitrix24: It was mostly cost for most of the customers that have decided to use it.

If you need a tool to make your business simple, look elsewhere

Comments: Bad, I've deleted my account after the trial since I had too many issues and lost time while working on it

Pros:

Surely it's full of features, basically anything a CRM can have.

Cons:

Its price and assistance are very bad. It is very costly if you really want to use all of its feature and if you have just a simple problem and need to get in touch with the support team, it can be awful. Design can be better too.

Alternatives Considered: Flowlu and Asana

Reasons for Switching to Bitrix24: I didn't actually. I moved to anther CRM, Freedcamp.

My favorite CRM

Comments: I tried and worked with many CRM's before I stuck with Bitrix24

Pros:

So simple and collect all the tools for managing your leads together

Cons:

When the connection goes wrong, we can lose so many unsaved updates

One of the perfect

Comments: We are a team of 4 people, which is in different location and country. We chose Bitrix for its simplicity, multi-language and are used on android.

Pros:

There are a maximum of options with an easy to use interface.

Cons:

What I like about plsu is the application on android. I did not find an application that has other resemblance with the web version.

Streamlined options that make it effortless to create and manage tasks.

Comments: Team members can define, assign and track tasks based on milestones while keeping task files and feedback all in one place. Overall, I would say Britix24 is robust enough to manage development sprints while remaining flexible to a variety of workflows.

Pros:

Some of the features I like most about Britix24 are; helpful and responsive customer support team, highly customizable to suit various business contexts, user friendly and quick to learn and automated invoicing. Has a rich white boarding and brainstorming capabilities for generating ideas especially for the advanced version.

Cons:

The advanced features require hirer tier plans and also I have experienced occasional performance issues with complex boards.

Try it - you'll like it!

Comments: Very good. Relatively easy to use and customise for our business.

Pros:

Customisable, relatively easily with support from notes and bitrix chat support.

Cons:

Difficult to keep abreast of feature enhancements due to length of youtube videos and sometimes support notes are not easy to understand.

Provides comprehensive features for telemarketing

Comments: Overall, It's a great telemarketing service provider, I like it because it's not only limited to telemarketing but offers a variety of other services -It could be even more amazing if some improvements are made in sectors with poor performance and I might probably consider using it again in the future.

Pros:

Bitrix24 is one of the best telemarketing tools that I've used so far, despite a few drawbacks, I still recommend its services for the following reasons: -It's an integrated platform that provides a comprehensive set of telemarketing features like CRM, project management, and collaboration which are ideal for streamlining workflows and enhancing productivity all in one place. -It endorses team collaboration and improves teamwork. -It's cost-effective and I find it to be far way more affordable than some competitors - It provides a great customer support. Bitix24 has dedicated support teams spread out across various countries including my country- a great way to serve customers.

Cons:

Negative remarks with Bitrix24 are : -Call volume is limited. There are limitations in the number of concurrent calls that can be handled which tremendously affects operations that require high-volume calls. For instance, we are used to making at least 700 phone calls daily. -There is limited customization -Call quality and reliability are highly affected by unstable internet connection, an issue we face in our country. Sometimes you're on the phone with a client and suddenly, you'll lose them due to network instability -It's mainly because of this factor that we had to switch to a different service provider.

The good Bitrix 24

Comments: Over all It was a very good software That all of us needs it. It’s also very interesting in most of the users of this app. You should try And see how amazing this Product is.

Pros:

What I Liked most about bitrix 24 is the price of the software it was worth spending for for some users. It would be cheap. I can see it is really not budget friendly, but it is very user-friendly. It has free trial that you can try on and believe it or not. I swear you would love it. It has also some more features that every business needs.

Cons:

I think what I liked least about it That sometimes it is very slow and has a bug, but it was resolved very quickly. The customer service is also responding very timely. I am asking for a better mobile features so that I can really enjoy using this software.

Mastering the art of collaboration in project management with Bitrix24.

Comments: Bitrix24 helps us to run our projects more effectively and efficiently by allowing us to come together and work closely as one team. This allows us to put focus on the things that matters to us and the end result is excellent projects. The experience has been outstanding and we are intending to keep using Bitrix24 for forever.

Pros:

We always get an upper hand when using Bitrix24 to manage our projects as it brings us all together under the same roof and allows us to work in unison and collaborate effectively. It has good communication channels like instant messaging, video and audio calling and files sharing which makes it easy for us to keep every updated and on the know. Bitrix24 has a good and easy to engage with dashboards which help us to have a unified view over our projects in order to know what has been done and what's pending.

Cons:

Bitrix24 has a been straightforward to use product and having not experienced a single issue, i can say it has been giving me a perfect experience.

Bitrix a collaboration maste software

Comments: Overall Bitrix 24 has give us more spare time in order to think about a task and not losing time in useless meetings

Pros:

We use it as a collaboration tool across all districts of our company and has helped us a lot by gaining a lot of time.

Cons:

For some of users were very difficult to start with that software but after using it many times everythign solved

Online Time Clock: Bitrix24

Comments: Real-time file sharing.Team collaboration.Task and project management.

Pros:

It combines CRM, file sharing, time tracking, task and project management tools in one central repository.

Cons:

I have used Bitrix24 for quite long now and I pike how the vendor technical team respond rapidly to our queries whenever we have issues.

Great for Teams who collaborate

Pros:

I work with another administrator on alternate days, the Kannan boards allow us to track what each of us have done and the progress of particular projects. It's very visual and I really like the way that each separate project has a brief overview along with a number showing on the main kanban screen, so I can quickly see if activity has occurred on a particular project if the number has changed. Really useful for teams who are all interacting together.

Cons:

It took a little practice to get it working the way we wanted to, however, support we good, plenty of advice and we've got it working for us now.

Challenging but worth it

Comments: Overall my experience with the platform was okay. A little challenging at times because their approach is not conventional but it gets the job done well once setup correctly

Pros:

The robust offering it provides is more than sufficient

Cons:

A bit on the pricey side of the spectrum

Alternatives Considered: Dynamics 365

Reasons for Switching to Bitrix24: I preferred the mix of functionality better

An interesting CRM/Intranet Alternative

Pros:

Their free tier is amazing, and I really like the idea of being and expended CRM, Intranet and more. Bitrix24 is its own category, and I haven't found a similar tool covering so many bases.

Cons:

By having so many features, it can be confusing at times. It will take some time to take full advantage of what Bitrix24 has to offer.

Alternatives Considered: Pipedrive and HubSpot CRM

Switched From: SugarCRM

Robust project management tool

Comments: Bitrix24 is a robust and comprehensive platform for office and project management. it offers a wealth of tools that can significantly improve the efficiency and productivity of teams. I recommend Bitrix24 to other office managers looking for a comprehensive solution.

Pros:

Makes it easy to track project progress and assign tasks to team members. Shared calendar feature and automatic notifications ensure that everyone is aware of deadlines and priorities. Bitrix24 encourages collaboration among team members through chat features, video conferencing and the ability to share files and documents in real time. The platform enables automation of workflows and business processes, allowing office managers to focus on higher-value tasks.

Cons:

Although Bitrix24 offers a wide range of features, but some advanced features require paid subscriptions, which could be a drawback for companies with limited budgets.

Its time to move on

Pros:

Theoretical this platform has much to offer but if one tries to use it one notice many issues.

Cons:

There are so many cons to this product I don't even know where to begin.The biggest thing is that the cost keeps increasing for the product and they don't even update the product with basic functions which are missing for years now. With every update they add things one doesn't need and the whole things gets more convoluted. Options are not to be found in a single section, they are spread all over the whole platform. Many pages exist to change options but there is no way to find them.Updates won't apply correctly leaving an outdated structure with deactivated features behind. What really gets me angry is, that there is no way to delete an account fully. One can just deactivate an account/user and they are still on your bitrix instance. You cant even delete your OWN account! Support wouldn't even help, they say that this feature is not included.They should be careful because its against GDPR to not delete user data including the account on request.The question arises on why they don't want you to delete your account. Its clearly not a technical issue.I had enough of this company. They have so much potential but they waste it all. They don't even care that i'm upset that I cant delete my/ employees accounts which left our non-profit. These accounts where created by me using our own email and domian.

Ultimate guide to customer success

Comments: Thanks to Bitrix24, we could track the performance of our customer success program by using the reporting features.

Pros:

The knowledge base in Bitrix24 is a great resource for our customers. They can search for answers to their questions, view articles, and download documentation.

Cons:

The chat feature is not always available, and you may have to wait in a queue to speak to a customer support representative.

it's a treasure in cooperating with clients

Pros:

it's easy to call and send email to clients. It can record phone call and let you listen to when you didn't take any notes from a call. Easy to move client from one column to another. It to navigate and find clients.

Cons:

It's too sensitive and sometime change the way of presenting clients in the row.

Revolutionizing Teamwork

Pros:

If you're looking for a robust collaboration platform that can help streamline your team's workflow, then Bitrix24 is worth checking out. One thing that sets Bitrix24 apart is its high level of customization. You can easily tailor the interface to fit your team's specific needs and preferences, which can help improve productivity and collaboration. And with a range of affordable pricing plans, Bitrix24 is accessible to businesses of all sizes and budgets. Plus, with a free option available!

Cons:

Learning to use Bitrix24 can be challenging, especially for those new to the platform. With so many features and capabilities, getting the hang of everything can take some time. Although the free program offers many valuable tools, some users may discover that the customization options could be improved. This may be a drawback for businesses that have specific needs. Additionally, while Bitrix24 does offer some integrations with other apps and services, the selection is somewhat limited compared to other platforms.