--- description: Get detailed information about Bitrix24 usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Bitrix24 Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [Bitrix24](/software/113540/bitrix24) # Bitrix24 Canonical: https://www.capterra.ae/software/113540/bitrix24 Page: 1 / 42\ Next: [Next page](https://www.capterra.ae/software/113540/bitrix24?page=2) > Cloud-based or on-premises workspace with CRM, project management, team chat, HR tools, and website builder. > > Verdict: Rated **4.2/5** by 1009 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Bitrix24? Businesses of all sizes across legal, retail, travel, real estate, and consulting industries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 1009 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support Software | 4.0/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Bitrix24 - **Location**: Alexandria, US - **Founded**: 1998 ## Commercial Context - **Starting Price**: $69.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: A 15-day free trial is available, and a free plan for starter business tools. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: Chinese, English, French, German, Indonesian, Italian, Japanese, Malay, Polish, Portuguese, Russian, Spanish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Albania, Andorra, Austria, Bahrain, Belgium, Bosnia & Herzegovina, Brazil, Bulgaria, China, Colombia, Croatia, Cyprus, Czechia, Denmark, Egypt, Finland, France, Germany, Greece, Hungary and 36 more ## Features - Attendee Management - Automated Routing - Business Process Automation - Call Routing - Campaign Management Software - Capacity Management - Channel Management Software - Click Tracking - Client Tracking - Communication Management - Content Publishing Options - Customer Engagement Software - Dashboard Software - Data Storage Management - Document Capture - Donation Management Software - Donor Management - Employee Scheduling Software - Expense Tracking - Feedback Management - For Religious Organizations - For Salons and Spas - Forms Creation & Design - KPI Monitoring - Knowledge Base Management - Labor Forecasting - Lead Generation Software - Mass Texting - Member Database - Membership Management Software - Multi-Channel Data Collection - Multi-User Collaboration - Pre-built Templates - Price and Cost Calculations - Prioritization - Private Network - Product Configurator Software - Product Roadmapping - Project Planning/Scheduling - Project Tracking Software - Real-Time Chat - Real-time Consumer-facing Chat - Registration Management - Resource Scheduling - Sales Activity Management - Scheduling Software - Support Ticket Management - Time Tracking Software - Visual Analytics - Workflow Configuration ... and 278 more features ## Integrations (27 total) - 1C EV Charging - 3CX - Adobe Acrobat - Asterisk - Calendly - ChatArchitect - Claude - ComplyAdvantage - Data Studio - Google Analytics - Google Drive to OneDrive Migration Tool - Greenway Health Pay - HubSpot Sales Hub - Intuit Mailchimp Email Marketing - Jira ... and 12 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Chat ## Category - [CRM Software](https://www.capterra.ae/directory/2/customer-relationship-management/software) ## Related Categories - [Project Management Software](https://www.capterra.ae/directory/30002/project-management/software) - [AI Marketing Tools](https://www.capterra.ae/directory/34136/ai-marketing-tools/software) - [Internal Communications Software](https://www.capterra.ae/directory/31014/internal-communications/software) - [CRM Software](https://www.capterra.ae/directory/2/customer-relationship-management/software) - [Workflow Management Software](https://www.capterra.ae/directory/30091/workflow-management/software) ## Alternatives 1. [Zoho CRM](https://www.capterra.ae/software/155928/zoho-crm) — 4.3/5 (7009 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.ae/software/204998/bigin-by-zoho-crm) — 4.7/5 (745 reviews) 3. [HubSpot CRM](https://www.capterra.ae/software/152373/hubspot-crm) — 4.5/5 (4492 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.ae/software/61368/salesforce) — 4.4/5 (18834 reviews) 5. [Dynamics 365](https://www.capterra.ae/software/157279/dynamics-365) — 4.4/5 (5865 reviews) ## Reviews ### "Best business process software" — 5.0/5 > **Verified Reviewer** | *18 December 2024* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: It is a complete website like social media of a company where there is a feeds where you can see all the announcements of the company and CRM with different workflows you can edit. > > **Cons**: it is a bit expensive compare to other CRMs. > > My experience is really good. i think bitrix is the best CRM in the market ----- ### "Powerful All-in-One CRM with a Steep Learning Curve" — 5.0/5 > **Nurudeen** | *1 May 2026* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: What I like most about Bitrix24 is how it brings everything into one place without forcing me to juggle multiple tools. From leads to follow-ups and tasks, it’s all right there, which makes daily work feel more organized and less scattered. The ease of use stood out to me after spending some time on it. At first it feels loaded, but once you get familiar, moving between leads, activities, and different views like Kanban or List becomes pretty natural. Another thing I appreciate is the level of customization. You’re not stuck with a rigid system, you can adjust pipelines, fields, and workflows to match how you actually work, which makes a big difference in real-life usage. On the productivity side, the built-in automation helps cut down repetitive work like setting reminders or follow-ups, so you can focus more on actual outreach. The user interface also does a solid job of keeping everything visible in one place, like contact details and activity history, without needing to open multiple tabs, which speeds things up during busy work sessions. > > **Cons**: What I liked least about Bitrix24 is that it can feel overwhelming, especially at the beginning. There are so many features packed into one system that it’s easy to get lost or slow down while trying to figure out where everything is. Some parts of the interface also feel a bit cluttered, which can make simple tasks take longer than they should. Another downside is that certain customizations and automations aren’t as straightforward to set up as expected, you sometimes have to dig around or go through multiple steps just to make small changes. It’s powerful, no doubt, but that complexity can work against you if you just want to move fast. > > My overall experience with Bitrix24 has been a mix of strong capability and a bit of a learning curve. It’s a powerful platform that genuinely helps centralize work, especially for managing leads, tracking activities, and staying on top of follow-ups without needing multiple tools. Once I got used to it, it became a reliable part of my daily workflow and definitely improved how organized and consistent I am with outreach. That said, it’s not the most beginner-friendly system, and getting comfortable with all its features takes time and patience. Some areas can feel overly complex for simple tasks, but once you push past that stage, the value becomes clear. Overall, it’s a solid tool if you’re willing to invest the time to learn it properly. ----- ### "Great overall product and customer service" — 5.0/5 > **Christopher** | *13 February 2025* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: The customization of things, being able to make it what I needed for my company. > > **Cons**: Can be a little hard to learn and navigate at first, they offer partners to help with thing if you can afford it but I like to know how to do things. Once you learn it though it is super easy to use. > > Love this system, hands down the best thing I found when I started my company and I use it in my other companies as well. ----- ### "Terrible experience that only gets worse" — 2.0/5 > **Larissa** | *23 September 2025* | Legal Services | Recommendation rating: 0.0/10 > > **Pros**: Almost nothing, if i'm being honest. I can find most of the features in any of the best software companies in the market right now. > > **Cons**: I've been using Bitrix24 since last year, and I have to say: in the last few months, especially the last month, it feels like the platform has been abandoned and all the staff have been replaced by a dumb AI. Support has been taking days, if not weeks, to respond. We're experiencing an error with card merging that's been open for over a month. Changes are made out of the blue, without warning, and we have to constantly find new ways to do things. It seems to create more problems than solutions. No CRM card can be deleted, and merging doesn't work, so we created a column just to isolate cards that need to be merged and/or deleted. Automations don't pull updated numbers or contact names, so we have to create new cards when we correct someone's number or contact name, otherwise it sends automated messages with the old/incorrect information. We're constantly having problems connecting to WhatsApp, and we thought it was a Meta issue, but it's actually Bitrix. We're starting to evaluate new platforms to migrate our entire operation, and it's going to be a lot of work, but it looks like it'll be worth it. ----- ### "Provides a good overview of team and responsibilities for tasks." — 5.0/5 > **Jennifer** | *16 August 2026* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: The dashboard with its movable cards is very intuitive and easy to use on all devices. The tool is very clear and well organized, allows for the storage of a wealth of information and are packed with additional features that makes them highly versatile. Automatic reminders for upcoming deadlines complete the product. > > **Cons**: So far, I'm very satisfied. I believe Bitrix24 has many more features that I just don't know about or use. More information, such as simple videos, would be helpful. > > Finally, we can work on projects simultaneously without having to save the current status and then inform colleagues. The tool is quick and even free to install. By combining it with different colors, drag and drop functionality, and the calendar, all aspects of project management can be covered. ----- Page: 1 / 42\ Next: [Next page](https://www.capterra.ae/software/113540/bitrix24?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/113540/bitrix24) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data