--- description: Get detailed information about Spiceworks Cloud Help Desk usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Spiceworks Cloud Help Desk Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [Spiceworks Cloud Help Desk](/software/102709/spiceworks-it-help-desk) # Spiceworks Cloud Help Desk Canonical: https://www.capterra.ae/software/102709/spiceworks-it-help-desk Page: 1 / 25\ Next: [Next page](https://www.capterra.ae/software/102709/spiceworks-it-help-desk?page=2) > Download IT help desk software for IT pros \& sysadmins around the world in all businesses. Support \& mobile apps are also free. > > Verdict: Rated **4.4/5** by 584 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Spiceworks Cloud Help Desk? IT pros\! There's nothing better than making our IT profesional's lives easier. No matter if you're a CTO, IT manager, IT support specialist, or sysadmin - Spiceworks has something for you. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 584 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.2/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Ziff Davis ## Commercial Context - **Starting Price**: $6.00 - **Pricing model**: Per User (Free version available) - **Pricing Details**: Spiceworks IT Cloud Help Desk offers a Core (free) plan and a Premium (paid) plan. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, German - **Available Countries**: Australia, Canada, China, Germany, India, Ireland, Japan, United Kingdom, United States ## Features - Access Controls/Permissions - Alerts/Escalation - Alerts/Notifications - Analytics - Asset Tracking Software - Assignment Management - Automated Routing - Capacity Management - Change Management Software - Compliance Management - Configuration Management - Connectivity Management - Customer Support Software - Dashboard Software - Diagnostic Tools - Event Logs - IT Asset Management Software - IT Reporting - IT, Server & Network Monitoring Software - Incident Management Software - Inventory Management Software - Issue Auditing - Knowledge Base Management - Knowledge Management Software - Maintenance Scheduling - Monitoring - Network Analysis - Network Monitoring Software - Patch Management Software - Performance Metrics - Performance Monitoring - Prioritization - Problem Management - Real-Time Monitoring - Remote Access/Control - Reporting/Analytics - Resource Management Software - Root Cause Analysis - Self Service Portal - Service Level Agreement (SLA) Management - Task Management Software - Ticket Management - Uptime Reporting - Web Traffic Reporting ## Support Options - FAQs/Forum - Knowledge Base Software - Chat ## Category - [Help Desk & Ticketing Software](https://www.capterra.ae/directory/30008/help-desk/software) ## Related Categories - [Help Desk & Ticketing Software](https://www.capterra.ae/directory/30008/help-desk/software) - [Issue Tracking Software](https://www.capterra.ae/directory/30675/issue-tracking/software) - [Service Desk Software](https://www.capterra.ae/directory/31027/service-desk/software) - [IT, Server & Network Monitoring Software](https://www.capterra.ae/directory/32713/server-monitoring/software) - [IT Management Software](https://www.capterra.ae/directory/10001/it-management/software) ## Alternatives 1. [Freshdesk](https://www.capterra.ae/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Freshservice](https://www.capterra.ae/software/132997/freshservice) — 4.5/5 (685 reviews) 4. [Zendesk Suite](https://www.capterra.ae/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [Milvus](https://www.capterra.ae/software/202528/milvus) — 4.8/5 (298 reviews) ## Reviews ### "A breeze to setup and haven't looked back since\!" — 5.0/5 > **Donna** | *25 November 2025* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: I like the ability to customize ticket categories and the the fact that the system is rarely down for bugs and issues. > > **Cons**: If I had one dream for this system it would be improved reporting. I like that we can pull the reports down to Power BI but it would be nice to have the ability to customize more reports. > > Spiceworks Cloud Help Desk was one of the first systems I set up from scratch, and the setup was so user-friendly that it did not take long. We have used this system for multiple years now and the ongoing improvements have grown with us. We were able to customize the ticket categories to fit our business and on the few times there was a problem it was resolved in an efficient manner. ----- ### "Could do better" — 2.0/5 > **Tom** | *24 March 2025* | Nonprofit Organization Management | Recommendation rating: 2.0/10 > > **Pros**: The price point compared to other solutions > > **Cons**: The adverts are sometimes annoying and also the mobile app is very buggy ----- ### "Solid Product" — 5.0/5 > **Jerren Randle** | *26 January 2026* | Food & Beverages | Recommendation rating: 8.0/10 > > **Pros**: Efficient way for our team to receive and respond to customer inquiries. Our team is able to re-access any closed tickets if research is required. > > **Cons**: The inability to view a sender's email address without having to go to the main cloud log in. There also have been some access issues in the past. > > On a day to day basis our team utilizes spiceworks to receive and respond to customer inquiries in a timely fashion ----- ### "A Full Featured Help Desk For Stewart Home & School" — 5.0/5 > **Michael Uber** | *15 September 2025* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: First and foremost is the price. We are a small privately funded school for the intellectually disabled. Finding a tool that works so well for the school for no cost was a huge bonus. Next would be the features. The ability for users to just send an email to open a ticket is perfect for our population. There is a portal, but our users do not take advantage of it. I use the Mobile app when I am out on campus to take down requests from students and teachers as I am walking around. There is also an email method for updating tickets, though I do not use this very often. > > **Cons**: When a ticket is opened by email and the user is unknown you have to go into the settings for users and add additional information for the reporting to provide useful information. (This would be solved if our users would take advantage of the portal...) The knowledge base also does not come pre-configured with any common issues and resolutions, and has proved not worth our time to update. This may not be true for some larger users of Spiceworks Cloud Help Desk. > > Spiceworks Cloud Help Desk was easy and fast to set up. I was able to put in custom attributes for our teachers and school locations. The reporting was instantly available with all the metrics management wanted. The dashboard gives me a quick update on how we are keeping up with the demands of our teachers, staff, and students. Most of the time I go out on campus with a list of locations/students I need to see, and at the end of the day I update my tickets. The Help Desk has been a lifesaver because when I am out on campus I get hit with a lot more requests than I could ever remember, and being able to quickly put a ticket into the system using the mobile app helps keep me from losing track of an item that needs my attention. ----- ### "The Society's review" — 4.0/5 > **Jason** | *25 September 2025* | Nonprofit Organization Management | Recommendation rating: 8.0/10 > > **Pros**: Super easy to use, straightforward, and simple. Covers everything I need. HIPAA protected and budget friendly. > > **Cons**: Could use more customization options, end users struggle with getting setup and accessing at times. Almost too simple. ----- Page: 1 / 25\ Next: [Next page](https://www.capterra.ae/software/102709/spiceworks-it-help-desk?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/102709/spiceworks-it-help-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data