--- description: Get detailed information about Springbrook Suite usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Springbrook Suite Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Billing and Invoicing Software](/directory/30015/billing-and-invoicing/software) > [Springbrook Suite](/software/1013636/springbrook) # Springbrook Suite Canonical: https://www.capterra.ae/software/1013636/springbrook Page: 1 / 2\ Next: [Next page](https://www.capterra.ae/software/1013636/springbrook?page=2) > Springbrook Software's Cirrus delivers secure, modern \& intuitive cloud based ERP solutions for local governments \& special districts. > > Verdict: Rated **4.5/5** by 12 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Springbrook Suite? Springbrook Software develops ERP solutions for local government agencies, water agencies, special, sewer \& fire districts seeking to increase performance by at least 25% \& improve citizen experiences ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 12 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 4.2/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Springbrook Software - **Founded**: 1985 ## Commercial Context - **Target Audience**: Self Employed, 2–10, 11–50, 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - ACH Payment Processing - Billing & Invoicing - Compliance Management - Contact Database - Customer Management - Invoice Processing - Meter Data Management - Metered Billing - Mobile Payments - Online Payments - Payment Collection - Payment Processing Software - Rate Management - Reminders - Reporting & Statistics - Self Service Portal - Third-Party Integrations - Work Order Management ## Category - [Billing and Invoicing Software](https://www.capterra.ae/directory/30015/billing-and-invoicing/software) ## Related Categories - [Billing and Invoicing Software](https://www.capterra.ae/directory/30015/billing-and-invoicing/software) - [Utility Billing Software](https://www.capterra.ae/directory/20017/utility-billing/software) - [Government Software](https://www.capterra.ae/directory/20048/government/software) ## Alternatives 1. 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The other really nice feature that I did not have before was that when a utility bill is generated or an invoice is paid, the transactions go straight to the General Ledger. In our legacy systems, a journal entry had to be done to enter water billing, payroll and invoices to the correct GL Accounts. This makes year end balancing so much easier. > > **Cons**: Having to import and export the meter readings each month is very time consuming. It would be so much easier if there was a simpler way to input monthly readings. We use several different water rates based on the amount of water consumed. Once the usage reaches the allowed amount, the rate changes. Its very cumbersome to have to go into the actual rate and change the consumption and then have to go back after the billing is done and adjust the consumption. This has caused billing issues when the user forgets to go back in and re-adjusted the consumption. When doing billing, uncommitted payments do not show on the bill and there is no option to include them. This results in customers calling with concerns that their payments were not received. We bill in Acre Feet and the billing shows the gallons consumption on meters that read in cubic feet or gallons. (For Acre Foot meters, the use shows correctly on the billing.) Customers don't always know how to convert the use to AF; it would be beneficial to have the consumption on the billing reflect how the charge is calculated. We have to invoice customers outside of Springbrook. Being able to create and invoice within the software would eliminate the process of having to do an additional journal entry to put it in the General Ledger. > > The biggest benefit to using Springbrook has been the flow of information. Having Payroll, Utilitiy Billing, Accounts Payable and Cash Receipts all in the same software has made my job so much easier by eliminating the need for multiple journal entries each month. The support has greatly improved in recent months and issues that I call about are resolved fairly quickly. ----- ### "Excellent Choice for Mid-Size Local Governments" — 5.0/5 > **Jan** | *18 November 2021* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: Honestly, the thing I like the most is the responsiveness of customer support. We don't have too many issues with the software, but we always get a prompt response when we run into a problem. > > **Cons**: Our number one request is that it be accessible on a mobile phone. We use electronic workflows daily and some of the approvers are out of the office frequently, thus holding up the approval process. If they could approve on their phone, this would solve the problem. > > Overall experience is outstanding. This is an essential tool for our Finance Department and all of our Department Heads ----- ### "Springbrook Suite | An Okay Government Financial System" — 4.0/5 > **Tracey** | *22 May 2023* | Law Enforcement Software | Recommendation rating: 4.0/10 > > Springbrook Suite | An Okay Government Financial System ----- ### "Springbrook" — 5.0/5 > **Beth** | *22 February 2023* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: It is very user friendly. but when there is a problem, support is very helpful > > **Cons**: I really haven't found anything not to like about it > > We switched to Springbrook in 2015, I was not here when it occured. But started after and it was not hard to learn, again very user freindly ----- ### "Meets our needs" — 4.0/5 > **Romy** | *27 March 2023* | Government Administration | Recommendation rating: 7.0/10 > > **Pros**: Springbrook provides the accounting, utility billing and payroll functionality we need for our municipality. In my opinion, it is easy to use. The customer support is very helpful. > > **Cons**: It could be modernized a tad, especially in the requisition to PO process. > > I started using Springbrook about 2 little more than two years ago when I started this position. Overall, the experience has been positive. There are a few things I would change to make it a tad more user friendly, however to be honest; it does for the most part what we need. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.ae/software/1013636/springbrook?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/1013636/springbrook) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data