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SAP Business One Reviews

About SAP Business One

SAP Business One is an enterprise resource planning (ERP) solution that assists with accounting, sales, CRM, inventory and more.

Learn more about SAP Business One

Pros:

SAP Business One's interface was easy to use and intuitive. It was simple to use and understand, and it provided me with quick and easy access to the data and reports I required for my business.

Cons:

Can be extremely difficult. Searching for a particular report or document may need several steps and be too involved for straightforward reporting.

SAP Business One ratings

Average score

Ease of Use
3.9
Customer Service
4.0
Features
4.3
Value for Money
4.0

Likelihood to recommend

8.0/ 10

SAP Business One has an overall rating of 4.3 out 5 stars based on 331 user reviews on Capterra.

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Filter reviews (331)

Joel Neil
Joel Neil
Specialist Recruiter in UK
Verified LinkedIn User
Media Production, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

For Automation

5.0 last year

Comments: Real time reporting, fast and efficient, helped a lot during the times when we prepared reporting to managers even in the meetings.

Pros:

Excellent in end to end automation and critical in real-time reporting. Integrates with every SAP product, especially data from Concur transfers easily and smoothly. Haven't seen any mistakes and every transaction can be traced. And on the other hand, getting support from customer service works, also lots of users in forums helps when stuck somewhere.

Cons:

Instead of personalisation, making a default screen for everybody in the same company, and even in the same team would be better. Each time I see another user with same system, it feels like I am using another system. Even the colours may vary, that's frustrating sometimes.

Hanane
Freelance in Morocco
Marketing & Advertising, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Business Administration

5.0 last year

Comments: A very wonderful experience and still like you

Pros:

Its ease of Use and comprehensive functionality , scalability, integration capabilities, customization options, reporting and analytics tools, user-friendly interface, and powerful support system make it a popular choice for companies looking to streamline operations

Cons:

From a financial point of view .It is expensive for micro companies

Zyad
Technical IT Support in Jordan
Construction Software, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

SAP Business One ERP

3.0 last year

Pros:

SAP B1 is SAP's most popular and mature SMB ERP product in the market for 18+ years and with over 75000 customers worldwide. available on-premises and hosted, B1 is exclusively distributed by partners and includes broad functionality beyond finance in areas such as CRM, inventory, and MRP.

Cons:

Implementation of B1 can have significant hidden costs including hosting, testing, custom reporting, and significant extra consultancy hours needed for upgrades and updates.

Kasun
Civil Engineer in Sri Lanka
Civil Engineering, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

SAP Business One for project visualization

5.0 3 months ago

Comments: As the overall picture, this is very useful tool when it comes to construction planning and visualization.

Pros:

Used this software as a project planning and monitoring tool. It is impressive that this tool allows to input all data from stores, construction sites, offices etc and visualize total cost and the returns very effectively.

Cons:

This interface is not mush user friendly. So most of new commers struggled a lot to get familiar with this.

Joshua
Senior SAP Business One Consultant in Kenya
Computer Software, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

This is one of the best if not the best ERP for Small and Medium Sized Entities

5.0 last year

Comments: Overall, most clients who have chosen to upgrade to SAP Business One from smaller legacy app never regret the decision. As long as you work with a good SAP partner company to implement the solution well/properly, you will get full value for your money.

Pros:

- I have taken part in SAP Business One implementation of over 30 companies in various industries in my 8 years experience as a SAP Business One Consultant. I can confidently say that this is a more than sufficient ERP solution for small and medium sized entities. It has all the business areas covered in one system. Some of this business areas/modules include: finance, inventory, supply chain(sales and procurement), producing, CRM, project management etc.- One of the main strengths that SAP Business One is known for is the customization capabilities it comes with. There are numerous customization tools that helps us consultants tailor the product to a specific customer's needs. Consultants can create custom queries, crystal reports, formatted searches(FMS), approval procedures, alerts, user defined fields, user defined tables, user defined objects. controls etc. - You can easily integrate SAP Business One to other external applications to seamlessly send data between eternal applications to SAP Business One. An example of this, you can have an external app used by sales people at the field to book orders. The orders can then be pulled into SAP in the order table. This can be a good way to save money on SAP B1 license costs.

Cons:

- It is not a very affordable ERP option for most small companies. The cost of licenses and the implementation cost can be a heavy investment.

Gordon
Senior SAP Consultant in Canada
Computer Software, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

One of the best ERPs in the Market for Small and Medium Sized Companies

5.0 last year

Comments: Overall, I love SAP Business One and I am glad I got into this career. It's a fulfilling career to be able to help transform lives using technology.

Pros:

- I have been a SAP Consultant for over 6 years now and I have seen how the system has transformed companies for the better. SAP Business One is a fully fledged ERP system that has all the functionalities you would need in an ERP system from financial management and reporting, Accounting, inventory management, Customer Relationship Management(CRM), Production, Full Supply chain management just to name a few of the main functionalities. - One of the strongest factors about SAP Business One has to be the customization capabilities. Let me talk about Addons. If a specific customer requirement cannot be met by SAP Business One, a developer develop an addon on top of SAP Business One to provide that specific functionality. For example, there is a client we had to develop 5 addons for since their business was quite unique and abit complex. At the end of the implementation, we had met al the requirements and the client was happy.- In terms of customization, SAP Business One provides tools like, user defined tables, user defined fields, queries, crystal reports, alerts, approvals, etc to help configure a company to their own unique specifications.-

Cons:

Not many companies can afford SAP Business One in terms of the implementation cost and licensing cost. It's a huge lifetime investment so getting a client who is ready to make that switch from their legacy ERP is usually a lengthy process which involves a lot of financial considerations.

Caroline
SAP B1 Freelancer in Canada
Accounting Software, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

The best ERP solution for SMES and also Larger Companies With Branches

5.0 2 years ago

Comments: I love Sap Business One. It's a great product that I will forever vauch for.

Pros:

- SAP Business One is a system that has been there for many years. It is tried and tested and is a very stable ERP software that has almost all the business functionalities (financials, sales, purchasing, human resources, inventory, MRp, CRM etc) integrated and working together in a single unit.- SAP Business One is also very customizable and easily integrate with many of the other common software solutions in the market- I use Sap Business One to manage my own small airbnb business and its the best thing for my business as long accounting is concerned. As long I make accurate postings on time, I get to report the true reflection of my business and make the right decisions.

Cons:

SAP Business One is not a cheap system but with the right consultant behind your implementation, you will definitely be getting value for your money.

Deserie
Tax Analyst in US
Food Production, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Excellent for consolidating multiple business areas/ reporting

4.0 2 years ago

Pros:

During the closing period, consolidating various business area reports into a single system significantly simplifies the process and reduces the likelihood of errors.

Cons:

Getting accustomed to all the navigation and features proved to be a learning curve. However, I'm uncertain if it's specific to our company's setup, but I find that the system logs me out quite quickly, necessitating multiple logins throughout the day when I use it.

Andrea
Director of Accounting in US
Food & Beverages, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Powerful but expensive system

5.0 2 years ago

Comments: The system is great, and it can basically do anything you need it to do from a financial perspective if you take the time to customize it to your needs.

Pros:

SAP is a very powerful system with a great deal of capabilities. The problem is that so much customization is needed to get the system to where you want it. The implementation team worked with SAP to customize the system, but without having in-house SAP experts, the customization team didn't know exactly what add-ons and customizations were needed. I think more work is necessary on the front end for businesses and SAP implementation specialists to plan what the company needs SAP to do for them.

Cons:

The system is very expensive and only makes sense for very large companies. All ad-ons are extra, so the original quoted price is vastly different from the price once the system is completely rolled out and implemented. Not enough assistance was provided by SAP in the implementation phase, so we were paying for things that weren't utilized to their full capacity.

Verified Reviewer
Verified LinkedIn User
Construction Software, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

SAP Number 1!

5.0 9 months ago

Pros:

One thing I really liked about the SAP Business One is that it is reliable for your business documentation. Another feature that is very helpful is that Microsoft SQL Server is available here.

Cons:

For a beginner who don't have a training using this, it will be very hard to learn this SAP Business One on your own.

Becky
Becky
Software Developer in US
Verified LinkedIn User
Hospital & Health Care, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

A powerful enterprise resource planning solution

4.0 2 years ago

Comments: I appreciated the several modules available for use in accurate inventory costing. We required a method to charge incoming containers for Customs, Taxes, Freight, etc. when we imported clothing. It performs admirably in this regard.

Pros:

The ERP system we used was comprehensive, taking care of every facet of our operation from accounts receivable and payable to inventory management, purchasing, sales, and financials. With the help of Business One, we were able to centralize and disseminate information across the company for more informed decision-making.

Cons:

Smaller companies, in my opinion, won't be able to fully benefit from all of the capabilities because they won't have half an FTE to devote to supporting it.

Verified Reviewer
Verified LinkedIn User
Food Production, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Fantastic ERP solution for small/mid-size manufacturing operations

5.0 last year

Comments: We used SAP Business One during our expansion efforts. I think it's a fantastic tool to boost manufacturing operation that aren't quite at the S/4HANA level. It's priced lower to suit small businesses, but it still has all the modules you need to automate tons and tons of processes across your organization. It also performs well and has a lot of customization options. Great solution overall

Pros:

Business One supports tons of automated workflow creation options that were very helpful for us across different departments. With these, we were able to make a lot of our inventory check, invoicing, logistics, and auditing processes almost completely automatic. They saved us a lot of working hours and reduced the chances of human error

Cons:

It's a real challenge for IT teams to implement it properly. It takes months to implement it fully and you still have to do maintenance afterwards. Even though it's easier than some of the other bigger ERP tools, you'd still need a pretty solid IT team to get it running

Katerina
Manager in Türkiye
Retail, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Solid Business Management Solution for Growing Operations

5.0 last year

Comments: I've been using SAP BO for about two years and I can say that it's one of the most powerful business management solutions you can have as you expand your operations. We rely on in for inventory, order management, fulfillment, and a lot more. It's very customizable and integrates well with outside tools. All in all, it's definitely driven value for our business.

Pros:

I love how customizable SAP products are. Most of the time, with other tools, you're conformed with the boundaries of the product, whereas with SAP, we've been able to customize everything that comes with it to fit our needs, and even set up the product to work in tandem with processes we have that rely on other tools.

Cons:

I think the support aspect needs a bit of improvement. We could definitely benefit from having people to help with issues and councel us as to how else we can use the product.

George
Program Advisor in Australia
Nonprofit Organization Management, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

SAP Business One is a stable and reliable solution for small and medium sized organizations

5.0 last year

Comments: Overall, this is an ERP investment that is worth your money. Make sure you get the right partner to handle the implementation and make the best use of the system.

Pros:

- We have used SAP Business one for almost 3 years now. It's a comprehensive ERP solution that meets various of our needs. The fact that SAP is a global leader as far as ERPs are concerned, there is great credibility associated with SAP Business One.- It is an all round system that is used across all our departments to manage the various aspects of our organization. Financial management is key. The main financial management aspects like the general ledger, accounts payable, accounts receivable, bank reconciliation and financial reporting work perfectly well.- SAP Business One can perfectly handle the entire sales cycle from CRM stage( Customer relationship management) to the point where you invoice your client for services delivered. At the CRM stage, you can onboard a lead into the system and manage all the activities in a pipeline related to the lead upto the point where they become a customer. Once a lead becomes a customer, you can send them an official quotation after which upon approval and acceptance and making an order, you can can generate the sales order in the system, and eventually when you supply the intended goods, you post a delivery note in SAP together with the sales invoice and later once the customer pays for the goods, you post the incoming payment which marks as the completion on of the sales cycle.

Cons:

SAP Business one can be expensive for some small businesses to afford. Also, the whole process of implementation needs to be driven by the right team of consultants for the implementation to be successful. We are Lucky to have had a good team who would work around the clock to make sure that our implementation was a success.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

SAP Business One

5.0 last year

Comments: Had a good Experience on the implementation of SAP Business One, which helps us to reduce the time by 50 percent in managing the business process.

Pros:

The product which helps the Business individuals to manage and automate their business process.

Cons:

Nothing as of now, Getting a right partner for implementation is bit difficult

Katarzyna
Manager in Ireland
Wholesale, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Review SAP B1 09.08.23 Ireland

4.0 2 years ago

Comments: I love SAP, very useful and amendable software. Best I worked with

Pros:

Extraction from majority of places into excel,pdf. Copying and pasting for uploads. Tracking

Cons:

SAP does not work backwards (none of changes can be applied retrospectivaley). Amending details for Item Master Data sometimes erases other details. Many users can be in this same record at the same time in edit mode - SAP is not tracking it

Rema
Architecture in Jordan
Construction Software, 51–200 Employees
Used the Software for: Free Trial
Reviewer Source

SAP Business One is the best for small businesses

4.0 last year

Pros:

SAP Business One is easy to use, high level of customization, and is not costly.

Cons:

SAP Business One is difficult in integration and limited in database.

Manish
Manish
AM in India
Verified LinkedIn User
Information Technology & Services, 10,000+ Employees
Used the Software for: 1-5 months
Reviewer Source

i had very good experience

5.0 2 years ago

Comments: i really loved it all

Pros:

I really love the dynamic. Anybody that has the notion that it’s boring clearly hasn’t done any work in software. There’s so much time to spend on figuring out what to do before you actually do any of the work, there’s a lot of fun to be had there. It’s an incredibly creative field where you make translations from business goals and concerns to software designs.

Cons:

Honestly, I think that is so stupid and hypocritical. I still do not understand how this is still considered “acceptable "in some Teams. Nothing wrong with asking people for a time estimate, but using that value against them is just nonsense and destructive.

Verified Reviewer
Verified LinkedIn User
Paper & Forest Products, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

You'll love to use

5.0 2 years ago

Comments: I'm very happy with SAP Business One. It's helped me to improve my performance in a number of ways, including improving product quality and hence customer ssatisfaction.

Pros:

The reporting in SAP Business One is amazing. I can get insights into my department's responsibilities that I never thought possible.

Cons:

The price can be a bit steep. It's not the most affordable ERP system on the market.

Ahmad
Project Manager in Jordan
Construction Software, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

A Comprehensive Review of SAP Business One

4.0 2 years ago

Comments: SAP Business One's comprehensive functionalities, scalability, integration capabilities, and vendor support make it a valuable ERP solution for SMBs looking to optimize their business processes, improve efficiency, and drive growth.

Pros:

SAP Business One is a great ERP system that is fully customizable and has many great and helpful features that help any business automate all processes. I like the project management module where you can make project tasks and monitor the percentage of completion of your project. Also, inventory management is great in SAP you can view a full history of your inventories.

Cons:

SAP Business One may be costly and expensive and small-sized companies cannot afford it.

Mohammad
Technical Support in Jordan
Construction Software, 51–200 Employees
Used the Software for: Free Trial
Reviewer Source

Best ER for Small Business

5.0 2 years ago

Comments: SAP Business One is one of the best small ERPs.

Pros:

SAP Business One is very flexible in customization, we can customize it to a deep level.

Cons:

SAP Business One contains two points, first, the database used and the HR module is not build-in.

Cesar Josue
University Intern in Ecuador
Verified LinkedIn User
Mechanical or Industrial Engineering, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

SAP Business One: A comprehensive and scalable platform for business management.

4.0 2 years ago

Comments: SAP Business One is a highly functional and customizable ERP solution that is ideal for small and medium-sized businesses looking for a scalable and comprehensive platform to manage their business processes. While the platform can be expensive and complex to implement and learn, its real-time features, integration, and scalability make it an excellent choice for growing businesses seeking a complete ERP solution.

Pros:

SAP Business One addresses all essential aspects of business management, ranging from financial management to procurement, sales, and inventory management. The platform offers high levels of customization and can be adjusted to suit the specific requirements of the organization. The platform can accommodate the growth of the company, making it unnecessary to switch platforms every time the company expands. It provides real-time information about the financial situation of the company, enabling data-driven decision making and integrates easily with both SAP and non-SAP solutions, allowing it to be used in conjunction with other enterprise software systems.

Cons:

For small businesses with financial constraints, SAP Business One may not be a cost-effective solution due to its high pricing. Due to the wide range of functionalities, the platform can be complex to learn and use for novice users. Implementing SAP Business One can be challenging for companies with limited resources as it can take a considerable amount of time and resources. SAP Business One's technical support has been reported to have issues, which some users have found to be slow and inefficient.

Siara
Manager in Dominican Republic
Dairy, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Sap Business is an excellent software

5.0 2 years ago

Comments: The problems of inventory and optimal delivery to the customer have ended with Sap business, the creator of this system has given a 360-degree turn to the organization in general sense of companies

Pros:

The most impressive functions are the excellent inventory control, the excellent management of the logistics of delivery of orders, the speed of the same because it is not a software that is fried or paralyzed. Fitting it to our work system was my best investment because since we have Sap Business we have managed to maintain the satisfaction of our customers and our client portfolio has risen significantly.

Cons:

If you had a GPS system added so from the same system you can locate the address of the client would be great

Dheeraj
Dheeraj
Business Development Manager in India
Verified LinkedIn User
Staffing & Recruiting, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Fantastic UI and a stable and effective economic system

4.0 2 years ago

Comments: Overall, this programme is nice, although it may be expensive and has a reasonable learning curve. streamlined every procedure and obtained complete responsibility for every single transaction. Process monitoring in real-time and the capacity to obtain useful managerial information. Reports and management reports are often well-liked by business managers.

Pros:

Comparing the program to other local programs, it offers a reasonable price-performance ratio. The solution is quite adaptable and may be tailored to your company plan as well as to each department's unique needs inside your organisation. If you are willing to invest a lot of money over time, your potential to alter for your personal usage is practically endless. Because it seamlessly connects with other SAP systems, it is perhaps the greatest robust, dependable, compliance solution for corporate and large companies.

Cons:

Can be extremely difficult. Searching for a particular report or document may need several steps and be too involved for straightforward reporting. Its main components do not include an embedded HR Module. Instead of adding fees for each upgrade, they ought to incorporate additional features in the base package.

Elizabeth
Elizabeth
Senior Director Of Digital Marketing in US
Verified LinkedIn User
Retail, 5,001–10,000 Employees
Used the Software for: 1+ year
Reviewer Source

SAP business one takes control of your business

4.0 2 years ago

Comments: It is a practical solution for small businesses, it has the appropriate tools for the administration and management of a business from accounting, purchasing, inventory and to generate reports for your company.

Pros:

No other software comes close to SAP Business One in terms of features, such as the standard reports that come with it, the query builder tool, the relationship map feature, and the customizable widgets that you can tailor to your needs.Customized reports can be made for the time you need and by day, month and year. Both modules are easily interchangeable. Whenever I hear of a new business, I always suggest they use SAP Business one. When my company made the switch from Sap business one to MySap, I was pleasantly surprised to find that the data export process was simplified.

Cons:

It is a software that takes time to adapt, I recommend using a short course for a quick adaptation. Since it's not easy to find all of its tools, another point that needs to be improved is its interface. I would like it to be more intuitive and visually comfortable.