About Square for Retail
Whether you sell online or in store, Square for Retail can work for your retail business no matter your size or style.
They offered the first $1,000 of sales with no fees due to a referral and you can share a code so the referrer and the referral recipient can both get that discount. What a great way to start.
It requires internet connection, so it cannot be used is there is poor or no network/wifi or you cannot hotspot. Fees can sometimes be pricey on the business.
Filter reviews (467)
Filter reviews (467)
Great for entrepreneurs
Comments: It is very easy to use and convenient for my customers
The ease of use for this product is amazing. I love how you can make a sale with the virtual terminal by either swiping a card or sending an invoice.
The fees per use can be cumbersome. However all pay portals have some sort of fee to use their product.
Great Point of sale system
Comments: Awesome and after using two other point of sale systems we have had no issues with the system going down. Very reliable.
Easy to use! Download the App and get setup. I just recently bought their Square Register and it is awesome. Customer service will help you get the right APP for your business.
Been using their credit card device for well over a year and have never had any issues. There isn’t one thing i don’t like.
Online Ordering through Retail
Comments: Overall great, we use Square throughout our business and it covers our bases. A few flaws that can get frustrating here and there in the matter of being able to customize things to do exactly what we need it to be, but overall it's pretty good!
We specifically use Square for Restaurants POS system for our taproom system, which also ties into our mobile payments, but we do use Square for Retail as the basis for our online ordering page through Wix, as it works best for hosting that site for orders. It works great, we can track inventory and orders and such, it does what we need it to do!
Honestly, the only thing I wish was different was that we didn't have to use Retail and could just use Restaurants for our online ordering, but the retails works for it better and it functions so it's fine.
They Allow Fraud and Theft
Horrible experience. Square permits fraudulent chargebacks against your company. A client purchased multiple packages totally thousands of dollars from my company, received the services, and then disputed the charges as 'unrecognized'. I provided the following to square:
Her signed contracts, with an anti-chargeback clause
Photos of us performing the services at the event, with her in the photos
A chain of her emails, including an email after her event thanking us for job well done
Despite this proof and legally binding contract, Square sided with her and removed the funds from my account. I had to sit with my bank to file a dispute with Square, put a hold on all charges by Square, and start using an entirely different payment processor just to avoid Square stealing my money. Absolute fraud.
People understand how to use it, so it's widely accepted as a valid method of payment and no one is nervous about using it (they should be!)
Square permits fraudulent chargebacks against your company. A client purchased multiple packages totally thousands of dollars from my company, received the services, and then disputed the charges as 'unrecognized'. I provided the following to square: Her signed contracts, with an anti-chargeback clause Photos of us performing the services at the event, with her in the photos A chain of her emails, including an email after her event thanking us for job well done Despite this proof and legally binding contract, Square sided with her and removed the funds from my account. I had to sit with my bank to file a dispute with Square, put a hold on all charges by Square, and start using an entirely different payment processor just to avoid Square stealing my money. Absolute fraud.
Convenient, easy to use POS for small business
Comments: Overall, Square has simplified our POS system and with its easy to use reporting, we are able to manage our books quicker and more accurately.
The ability to take Square from our main location, to mobile and take payment anywhere
Connectivity issues with WIFI occasionally
Perfect On-the-Go Payment Solution!
Comments: When I first began using Square, it was simply for fundraisers. My husband and I would participate in events, and we would allow patrons to make donations to the charity we were fundraising for. Now, as I begin designing my online store for home decor and crafts that I sell, there was no guessing on where I would have my store set up. Square has truly made it that easy to work with, that I suggest using them to everyone I know!
I absolutely LOVE the ease of use of Square! The app allows you to literally set up your shop in mere minutes, and then allows you to input your products with prices for an easy tap to add it to your customer's cart. I especially love the Square business card that holds all my funds, which makes keeping business money separate from family funds so much easier!
I honestly cannot think of anything that I do not love about this software. It is designed in a way that allows even the least techy person to set up their store and products, and go through a checkout seamlessly.
Square is the Obvious Choice for POS Vendors
It is reliable for customers and easy to use by our staff.
We haven't come up with any complaints other than minor difficulties with connectivity in certain situations beyond Squares control.
Great Mobile POS
Cost and set up were both affordable and easy, plus transactions were never an issue on any device or credit card. The processing fees were very reasonable for our use. The reporting features were very straight forward to implement in our CMS tools.
Nothing!!! Could not find an issue if we wanted to, the hardware and software worked flawlessly.
Best POS for a small non-profit or business
Comments: Great fast point of sale software that does what it does very well.
This software provides the best tools for managing sales on a small scale. It is fast, easy to use,and full featured.
Honestly, this is one of the least expensive options out there but it would be nice to not lose the service charges from our income.
Easy to set up and extremely helpful in managing our inventory.
Processing payments and a payout at the end of the day makes retail a breeze.
There is a free version but I think it is definitely worth it to pay for it especially if you have more than one location.
The best Point of Purchase credit card processing
Comments: I am very pleased with Square overall. Compact size, quick processing, and all of my customers are comfortable using it.
There are so many great features with the Square for retail. The ease of use is at the top of my list. It hooks up with my phone and never misses a beat.
I have not had any issues using this software. Even when I dont have a signal, it keeps the transaction in que and processes it when a signal is present.
Comments: Overall, I am very satisfied it seems they have thought of everything when it comes to this app. They also have fantastic customer service if you need to call them with questions. I started my business last year and square has been fantastic to use for pop up's. Processing payments is a breeze and I have had very small issues that were resolved quickly and with ease.
I love the app that goes with this product. I hold many pop up events for my shop and the square is fantastic for this. Adding inventory and processing payments is fantastic. I set up the app in very little time and thought it would take so much longer. I really like being able to use it with my phone and ipad and it has made payments so much easier. I will only use this software for my pop up shops.
Sometimes I have wifi issues, but they have a great feature that will still accept payments offline. So even though its a pain, I still receive payment later.
Best POS system I've found
Comments: As a small business owner, I would highly recommend Square over other services that have higher fees and monthly charges. It's easy to use and I almost never experience glitches, so customer service isn't even needed that much.
Despite what I wrote in my "cons", this really is the best software I've found for card sales for my company. Most of them charge you a monthly fee in addition to a percentage of every sale, which thankfully is not the case with Square. It's very easy to use if you're not familiar with POS software. Customer service is also very easy to reach and quite friendly from my experience.
Unfortunately, you have to buy their most expensive software to only have 2.4% taken out from every credit card purchase. Otherwise, you'll be charged more. I know that's just how POS systems are... but it's too bad we are charged a percentage of every purchase to simply use their product, given it's not their money. I also wish there were more customization features available. I just used Quickbooks (which is compatible with Square) instead of Square itself to do all the customizing so I also didn't have to put Square advertisements on all of our receipts, which doesn't look very professional.
Simple and easy to use
Comments: My experience with it has been very good. To the point that I have no need or desire to change it. I can save peoples data on file to make that easier for them. I can run necessary reports as needed. I could do more with it however we really don't have the need for it.
I use this for 2 purposes, 1) for our synagogue's gift shop and sales 2) as an option for our members to submit their tithes and offerings. I have both the simple square reader that I can use from my iphone as well as the stabilized system that holds the ipad with the card swiper and chip reader attachment. It is just so easy to use. I also like that the funds are moved to our accounts with out me having to move it or request it to be moved. I also like that the fee is taken out first then the amount is deposited rather that the full amound being deposited and a fee taken out monthly. It just simplifies it.
I really don't have any complaints about it. I have used it before in my personal business and recommended it for the synagogue. There was a time that you would have had to invest in a credit card machine that was much more expensive. I am glad that something like square came along.
Easy to use for all people
Comments: We need to be able to track which massage therapist saw which client, and with the notes section, we are able to do so with ease. We can also track commission on products that way making sure no transaction gets left behind. We also use square for our payroll. Having it all linked to one account is great!
Square was very easy to navigate. It has many options to customize the software to fit any business’s needs. You can write a custom note about each transaction, making it easy to review the register at the end of the day.
I haven’t ran into any problems with the software. As a massage & wellness center, we often do events and need to take our ‘cash register’ with us. Square makes it easy using the same credit card reader for in house transactions or cell phones on the go. It is all tracked the same way.
Love Square! I've been using it a year and am very happy with everything!
I love the integration with Big Commerce so I can easily sell online and in store with inventory syncs immediately. We do a lot of volume so the immediate inventory sync is very important to us or we would oversell items.
The retail app needs some work but I understand they need more time to update the software. Once the bugs get worked out, I would love to have a complete retail POS solution. In my mind it would include, physical inventory counts using scanners for tons of inventory -preferable to have multiple people doing different parts of the store at the same time. Included in retail should be a report for the inventory status/financial which would include total count, total cost, and total retail price of the entire store/warehouse. Also, a better integration for Quickbooks online. I'm scared to add this integration because it gets horrible reviews.
Comments: It's been great! No problem other than the name issue.
Super easy to use and phenomenal customer service! I've had it for 6 months and never had a problem with the software.
No cons except, there is no way to change your name with square. I got divorced and wanted to change my last name on square after I had it legally changed and they said I would have to start a new account from scratch. So now I'm stuck with that last name for my business.
The new way to handle Point of sale
Comments: We started using Square just for events then migrated to using it for all of our credit card transactions and now we use it for our entire point of sale.
The overall ease of use is great. But the real winner for our organization was that the merchant fees were so much more reasonable than our prior merchant. The ability to track inventory is also very helpful, and has simplified my life.
The void system being only for restaurant usage is a bit frustrating. The reporting system could also use more options for customization.
Comments: I would definitely recommend this product to somebody just for the ease-of-use alone! If you are a crafter or a small business owner who travels and has a booth instead of brick and mortar for a store I highly recommend this product for easy travel! Or even if you are a store that has brick and mortar it is so easy to add and change your inventory but I also highly recommend this product for you!
I love using my square register for my retail as a crafter and a writer. I go around to craft shows to sell my books and my products and I use Square all the time. It is a great product because it is so easy to use and I can use it right on my phone which makes it even simpler so I don't have to log a laptop or another credit card processing system with me.
The only problem I have with this product is the fact that the percentages for the processing fees keep going up. Not making very much as a crafter or a writer every penny counts. I wish there was a way to minimize the processing fee .
No confusing statements
Comments: I am a mobile type business and also can easily take payment over the phone or easily swipe a card if available, without carrying around a very large terminal.
It is easy to use and I know exactly what my fees are going to be as it is not dependent on a certain type of card which may unknowingly charge me a higher rate. Overall the platform is easy to use.
I really don't have any thing bad to say about the software or platform except maybe I do wonder about if I ever have to contact customer service I have heard that is very hard to get problems addressed or make personal contact with a customer service representative.
Square for Retail is the easiest I have ever used.
Comments: This product is perfect for my needs. Works exactly as described on their website and support (if needed) is immediate and complete. Use with confidence.
Very easy to use. Quick email confirmation / almost instant at times. Fast turn around when actually getting the money into my bank account. I use it A LOT for credit card purchases over the phone (no card present). Yes, the fees are about .5% higher but always very FAST and very Reliable.
Nothing. I only use the remote card swiper when at a seminar or speaking engagement.
Super easy to use and avoids the common problem of not having cash on hand!
Comments: I appreciate that this system exists for business owners as I use it often when shopping locally. I rarely carry cash around anymore, so it's super helpful to have a system like this to utilize. I also trust it more than having to "securely" pay someone through another system that involves sending them a payment vs being able to swipe my card using the magnetic strip reader.
Living in an area where there are a lot of community events (farmers markets), smaller boutiques and local shops, I tend to use this as a consumer a lot. I love how simple it is to utilize when I'm checking out, how it allows me to use a card vs having to carry cash around.
I can't think of any cons to this system as a consumer and user of it. There might be charges incurred for the business owners that implement or purchase the system, but I would say it is definitely worth it from a consumer-standpoint.
Clean And Easy
Comments: Square is great because it is universally recognized and people are comfortable using it to pay now. Overall the setup has been generally easy and straightforward. I'd definitely recommend it to any small business friends.
Super easy to use. Every kind of report that you can want is available.
I wish that the fee was a bit lower. The switch to a blue tooth card reader has been interesting. 1/10 times that I try and connect it takes extra time which is a pain if the customer is there waiting.
Easy to get started and expand as you grow!
Comments: Outstanding overall. Square is super reliable and user friendly.
I like how easy it is to create a great looking online storefront. Clean and simple design options, easy to add/delete items, keep track of inventory, and an endless list of benefits!
It is limited as far as page layout and imagery! The gift card function is not displayable on the product pages... or if it is I've not yet figured it out.
Seamless Website Integration
Comments: Amazing solution that just works! Loyalty program is awesome and like everything else, seamless. Honestly was not even planning on keeping the software once a better solution was put in place. This IS the better solution!
I was able to have my website up and running within a day after the design team I hired to build my site were unable to deliver it in over a month's time. Once you have input your products to sell it is a seamless process to get them onto your own website with Weebly.
There is a bit of redundancy when adding new products, but not too bad. Especially once you get the hang of it.