Kaseya VSA Reviews

Comprehensive IT Management with Robust Security Features

Comments: Overall, Kaseya VSA is a powerful and comprehensive IT management tool with a range of features that can help streamline IT operations and improve security. While it may be complex and costly for some organizations, it can be a worthwhile investment for those in need of robust IT management capabilities.

Pros:

One of the major strengths of Kaseya VSA is its remote management capabilities. The software allows us to remotely manage devices and endpoints from a single, centralized console, which saves time and effort. It also offers automation features, such as automated patch management, which helps keep our devices secure and up-to-date without manual intervention.Another key advantage of Kaseya VSA is its security features. The software includes a range of security tools, such as antivirus and anti-malware protection, as well as vulnerability scanning and remediation capabilities. These tools help us to maintain a secure IT environment and protect our company data from potential threats.

Cons:

However, there are some downsides to Kaseya VSA. The software can be complex and difficult to use, particularly for those who are not familiar with IT management tools. It can take time to learn how to navigate the software and configure it to meet our specific needs.

Solid RMM

Pros:

Kaseya just scaled up on my number of end points without any issue over the years. It is stable and I hardly face any issue with the agent stability as I have bad experience other RMM that keep needing reinstallation of agent and etc. Kaseya also offers a huge range of solutions ranging from DRaaS, Network Monitoring, Ticketing and security to choose from that integrates nicely inside the RMM.

Cons:

Nothing much except the price is a bit steep but I guess you have to pay for solid software.

Kaseya VSA makes managing all my IT systems a breeze, saving me time and hassle.

Pros:

The remote management and monitoring features are top-notch, and the dashboard is intuitive to use.

Cons:

Sometimes the software can be a bit overwhelming with its wide array of features, and could benefit from more streamlined user guidance.

Kaseya VSA Review

Comments: Good overall experience although my service desk have had confidence knocked in the product with recent outages.

Pros:

Monitoring, Remote Control and Patching all within one management console. Ease of access to multiple features.

Cons:

At times, not user friendly and hard to navigate.

Best Tool for Remote Monitoring and management : Kaseya VSA Pro.

Pros:

With Overall experience Kaseya is the best tool for IT helpdesk and Asset management solution. I'm very happy and satisfied customer with the outcomes from Kaseya. Kaseya is the best Solution with the Commercial part and the Services from Kaseya support always quick and fast.

Cons:

Not really. Still Kaseya is always helpful for me and my team. And never found this with any issue. t

Feedback

Comments: Asset management, API into ITGlue/BMS as we're a full Kaseya house and remote access

Pros:

Being able to remote into devices easily

Cons:

Poor Reporting, Live connect disconnects

A great product Until the Company Was Sold

Comments: I have switche3d most of my endpoint management to competing products because I have had much better results. Overall, I am not satisfied with Kaseya VSA.

Pros:

Kaseya is a powerful product that allows you to complete a wide variety of endpoint management tasks. Reporting is stronger than in some competing products.

Cons:

I was very happy with the product until it was sold a few years ago. Support used to be very good and management was quick to assist with problems that we found. After the company was sold, the quality of support greatly deceased and the product stagnated.

Overall positive experience with Kaseya so far, but getting down to brass tacks.

Comments: This software allows my company to support and manage the networks, workstations, servers, and technology of our customers. It allows our technicians to remotely access and administer customer systems, automate maintenance tasks, monitor security and end user behavior, and also gives us a direct link into Kaseya's BMS product for support desk access with direct customer asset access and information. It has saved us many labor hours through automation of system patching and simple end user request or issue resolution.

Pros:

I very much like Kaseya VSA's patch management capabilities, discovery, remote control and Live Connect, as well as the many integrations with 3rd party products. VSA has made troubleshooting and reporting on ours and our customer's networks exponentially easier. I like that Kaseya is plotting out a roadmap to a software version that encompasses all aspects of Managed IT Services, and am looking forward to the next release.

Cons:

I am not particularly fond of Kaseya's Cloud Backup integration with Acronis, and while customer support was exceptionally good prior to our purchase, and for almost the next full year after, it seems that there have been some internal changes of late. We've had 4x account representatives in the 1.5 years we've been using VSA, and this last fellow just isn't cutting it. I've also noticed that our version (permissions) to the SAAS VSA do not reflect the same dashboard as others and getting features added or removed has been a process.

VSA checks the boxes and gets the job done

Comments: Gets the job done and at the end of the day, it grows your MSP business.

Pros:

Well configured product overall. VSA provides a good structure to build an MSP around. It is not as zippy as other RMM tools, but it does work as it should.

Cons:

Not as quick as other RMM tools. Connection quality may not be quite as spectacular as other tools. Monitoring does the job but could use some more functionality.

Kaseya VSA has been a lifesaver for managing our IT systems remotely. It's easy to use and helps keep everything running smoothly.

Pros:

The remote monitoring and management features are top-notch. It has saved us time and simplified our IT management tasks.

Cons:

The user interface could use some improvement. It feels a bit outdated and clunky at times, making navigation a bit difficult.

Best RMM tool on the market. Period.

Comments: As an MSP (Managed Service Provider) in the highly competitive IT services market, our tool set is the backbone that enables the service delivery model that differentiates us from the competition. Because these tools are the skeleton of our business, we test all of them on a 3-year rotation to make sure we're using a best-of-breed solution that will make our services faster, more effective, more efficient and produce higher reliability and better outcomes for our clients. Last year we evaluated our BDR (Backup and Disaster Recovery) and RMM (Remote Monitoring and Management) platforms with that backdrop. We included all of the major players (for RMM that was Kaseya, Labtech, N-able, Maxx, etc.) and a few free/near-free 2nd and 3rd tier players, and again Kaseya was the hands-down best-of-breed winner. That's not to say it didn't have some short comings. It's a piece of software so yes, there are some bugs but none of them are heart stopping or business-critical, and we're an IT company! - we can get them resolved very quickly. And the bugs are no more or less than the issues we found in the competition - so on net it was wash against the competition. But the overall scope and quality of the product, the depth of functionality, the myriad vendors that it integrates with, and the support team that we found responsive (slightly better then the competition) gave them a nod over the competition. Add to that the lightweight agent, integrated, lightening fast remote desktop access and HUGE user community where you can find a script for anything you need put them head and shoulders above the rest. Everyone can find something they will love in Kaseya.

Pros:

Robust features, lightening fast remote desktop access and huge user community producing thousands of scripts to cure every/any problem or request you may have. Full access to SQL database in included.

Cons:

Slightly above average support response times and longer lead times for enhancements. Their SaaS version is slower than some of the competitors (altho the on prem is blazingly fast).

Have used Kaseya 7+ years. I can do more in Kaseya than if I'm physically seated at the endpoint.

Pros:

I have logged, literally, thousands of hours in Kaseya. As stated above, I can do more in the VSA than if I'm in front of the PC. Hugely powerful. People ask me "So what kind of things have you done with Kaseya besides just remote into a desktop"? Then I give them a simple example, such as how I wrote a small agent procedure that allowed me to uninstall Office 2010, install Office 2013, and activate the product with a license key on more than 350 endpoints with (literally) three mouse clicks. And I did it with a 100% silent uninstall/install while the user was logged in and working. They had no idea anything was even happening with their workstation. Kaseya makes what could otherwise be a huge project super easy stuff. Kaseya is probably the most important force multiplier in my environment.

Cons:

Identifying a con is tough. The only drawback I would point out is that for brand new users there can be quite a bit of learning curve when you delve into the really powerful features. For example, writing complex agent procedures takes experience. That being said, the initial basic use of the most common features is easy to pick up right away, so even the learning curve isn't a big deal. When you're ready to "do more" and invest the additional time to learn the more advanced features, they're there waiting for you. For basic help desk folks, they may never need to go beyond the surface features.

Kaseya VSA is easy to use and learn

Comments: I have used Screen Connect, Teamview, logmein before coming here with Kaseya and kaseya by far the best.

Pros:

Kaseya has been a staple at our msp for years. It was easy to deploy, easy to update and just simple for new techs to get the hang of. It has all the features we need to support our clients remotely without a problem

Cons:

Nothing I don't like at this time, everything is working as advertised and kaseya has been updating regularly. VSAX has been delayed but that is ok!

We have been using Kaseya for many years. There are some frustrations . Overall the VSA works well

Comments: Asset management and OS and software patching have been very valuable. The Kaseya Remote Control is fast and easy to use. Our entire team uses it every day to support our end users.

Pros:

We are a private company that uses the VSA for supporting our internal network and users. As an asset management platform the VSA works well. We are able to leverage the many support features to provide assistance to our end users.

Cons:

The integration with end point security has been tough. The management platform for EPS was frustrating and difficult to understand. We experienced false positives on a daily basis on the EPS solution. Ultimately we moved away from the Kaseya/Kaspersky solution for end point security. We used the ticketing system for years before moving away from it last year. We found that the ticketing module did not provide the flexibility our team needed to track and manage tickets in the most efficient way possible. The ticket module was one of the modules that did not get much attention and did not get updates because we were pushed to the service desk solution.

POS Support Made Easy

Comments: We selected Kaseya because our retail locations run 'Peer-to-Peer' (IE no Active Directory). We found most of Kaseya's competitors required AD joined machines.
We were also looking for a solution that provided inventory, scripting, and remote access (RDP) to end-points. Kaseya has all of those in one package.

Pros:

Pros: very reliable, any outages have been either due to general system maintenance or patching. Makes for a very effective and information rich support environment.

Cons:

Patching: tried switching from Patch Management to Software Management, but found Software Management lacking in essential features such as ability to spec and set 'file source'. Also Software Management seemed to find relentless issues (excuses), all over the map, different in almost all cases, not to install patches. We have reverted to Patch Management. Scripting: Kaseya is 32-bit. Most of our clients are 64-bit Windows 10. 64-bit registry is essentially out-of-reach for Kaseya scripting. The '64-bit' procedures provided simply do not work.

Not The Best, But Will Do the Job

Pros:

Ease of remoting on user's PCs or servers. There are various tools to use when checking client's networks and other information. Automation of scripts and patches/updates is a huge plus.

Cons:

There are various bugs when browsing around Kaseya VSA portal. Kaseya portal outages occurs frequently.

Long term user, very happy with progress of the product

Comments: Flexibility, control and strong management capabilities.

Pros:

Policy Management has been a big change to the way settings are enforced and monitored. Ease of use with KRC and LiveConnect Extensions has given our level 1 techs faster resolution times. The product has come a long way with integrations and the new Webroot integration is the easiest deployment of AV I've ever seen from Kaseya. Warranty Master is also a very useful integration.

Cons:

There is a massive learning curve for my developers understanding some of the procedure development methods. It's very powerful but sometimes counter-intuitive for people with a background in common languages. Some settings that you would think would be under a certain module are hidden in other locations, but that's understandable given the development changes.

Best RMM Tool Hands down

Comments: I purchased Kaseya over 10 years ago. During the evaluation, I was concerned that I would make the right choice and not waste time and money on a mistake. Best decision I have ever made. It allows us to manage and automate like no other product can. Some other products have pieces of what Kaseya can do, but no one has it all. The scripts you are able to create give you the power to re-mediate, install & manage most things automatically. I love this program and would recommend to all. It is a huge reason for my continued success.

Pros:

Scripting - Single biggest reason this software is so powerful Monitoring - Alerts - Remediation Automation Information quickly Remote control

Cons:

Costly - But you get what you pay for Menus - They are working to standardize the UI

After Sales Customer Service

Comments: Good feature of software but better not to use if you are not familiar with it. Very poor customer service. They don't care about you just want you to pay for thier software even you are with for many years.

Pros:

A lot of good feature for IT Management Software. On the cloud.

Cons:

Very poor customer service. I can say no after sales customer service at all. No phone number can be contact for urgent issue. You need to submit a few times of ticket to get reponse. Submitted ticket take more than 24 hrs to reponse. Very confuse of ticket submit link from the website. Be aware of account payment, they will lock you out without notice if you miss the payment. They don't care you are using the software for your business.

Old technology with no changes

Comments: We started with Kaseya over 8 years ago. At the time the product was good. It has slowly went downhill from there. Recently we decided to attend Kaseya Connect. We saw their CEO & other executives talk about things they wanted to do, but it seems to have ended there. We try to communicate this with our "account manager" but we don't even know who that is anymore as every few months that changes.

Pros:

Remote Control feature is quick on systems no matter where they are. Also, the ability create and run Agent Procedures is awesome.

Cons:

The software hasn't changed. They rolled out Live Connect years too early as it has been an application that couldn't be ran in production. They focus on new things like new backup & office 365 integration but the Core of their product is still terrible.

NetCad Group feedback

Comments: We cannot work without the software. It changed the way we do business.

Pros:

We can do 90% of all support service remotely.

Cons:

You need to pay extra for good new modules

Very good experience.

Comments: Increased productivity.

Pros:

The breath of features. Central remote control across all devices is great. The polices and monitoring are great assets for supporting a lot of devices with fewer tech people. We have been very satisfied with the product.

Cons:

Even thought it is a positive the quantity of features can also be a little overwhelming. We have had the software for several years and we still do not feel like we utilize the software the way it could be. Not sure if we do not know the best channels but having more support would be helpful. We talk to sales people more than support people.

Solid Solution

Pros:

Powerful remote monitoring and management capabilitiesWide range of featuresCloud-based deploymentScalable to meet the needs of businesses of all sizesEasy to use interfaceGood customer support

Cons:

Complex solutionCan be expensiveSome features are not as reliable as othersUpdates can sometimes be disruptive

This is the single most important package for my business.

Comments: It allows me to support large numbers of computers with the immediacy required in todays business environment. Single best piece of software in my business. We are able to be proactive, and at the same time react quickly when issues arise.

Pros:

Remote control is lighting fast, Audit gives you everything you need to know, Scripting the most powerful piece of this software that differentiates from the rest, & automation a must for efficiency & immediate results.

Cons:

Documentation is better than it used to be but not good. Needs more how to and examples in help. Needs to have real documentation.

Kaseya Review, Too many features that aren't impltement correctly

Pros:

- Remote control is fast - Helps track assets. - Monitoring and scripts work well.

Cons:

- Too many modules that are not developed fully. - Focus on one thing and get it right not 100 things that are half finished, eg Software Management does not work properly. Ninite is a better product for this. - Cant copy and paste into Windows passwords fields. - Support tickets take too long to resolve, they ask to collect info and logs then end up escalating to senior engineers. Just escalate to the senior engineers first so they can fix the issues.