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Returns Management Software (RMS)

Returns Management (RMS) software is an application that helps businesses manage the process of returns and exchanges from customers. This type of software is capable of handling various tasks such as managing shipping options, tracking orders, inventory management, processing refunds and credits, arranging replacements, and generating prepaid shipping labels for printing.

Web-based solution for eCommerce businesses to track all shipments in one place and notify customers of the latest delivery status.
AfterShip is an automated shipment tracking solution for eCommerce businesses to track their online shipments in one place 1100+ carriers worldwide such as UPS, USPS, DHL, FedEx, Blue Dart, China Post, Aramex, Australia Post, TNT, and more. Auto-import orders to AfterShip and receive tracking updates on a single intuitive dashboard. Resolve delivery delays faster with real-time tracking data from popular carriers worldwide. Schedule and send proactive email and SMS delivery notifications. Learn more about AfterShip

Features

  • Shipping Management
  • Refund Management
  • Alerts/Notifications
  • Customer Portal
Streamline your fleet operations and reduce costs with Samsara's all-in-one platform for GPS tracking, safety, ELD compliance, and more
Samsara helps the largest and most complex operations organizations empower workers, save on fuel, and build a world-class safety program—all from a single easy-to-use, integrated platform. With tens of thousands of customers across the United States, Canada, Mexico, and Europe, Samsara is a proud technology partner to the people who keep our global economy running, including the world’s leading organizations across construction, transportation and warehousing, field services, manufacturing, retail, logistics, and public sector. The company’s mission is to increase the safety, efficiency, and sustainability of the operations that power the global economy. Learn more about Samsara

Features

  • Shipping Management
  • Refund Management
  • Alerts/Notifications
  • Customer Portal
Cin7 Orderhive is the ultimate automated eCommerce order management, and inventory management software for retailers and wholesalers.
Cin7 Orderhive is order, shipping, and inventory management software for online retailers and marketplace sellers. Automate, track, and manage your orders from the 16 most popular marketplaces, and 9 most popular online stores like Shopify, WooCommerce, etc. Easily set automation rules to efficiently process 10 to 1000s of orders per day including automated, integrated shipping, fulfillment, 3PLs, and drop shipping. Learn more about Orderhive

Features

  • Shipping Management
  • Refund Management
  • Alerts/Notifications
  • Customer Portal
ShippyPro is the shipping software that helps online businesses to ship, track and return their ecommerce orders with ease.
ShippyPro is the shipping software that helps online businesses ship, track and manage returns for ecommerce orders with ease. With ShippyPro, online sellers can sync 70+ Marketplaces and CMS to 160+ Carriers worldwide to automatically import unshipped orders. With a 30-seconds setup online sellers are able to: print shipping labels in bulk, keep track of every delivery with a tracking dashboard, upload their return policy and create a custom return module. Start your free trial today Learn more about ShippyPro

Features

  • Shipping Management
  • Refund Management
  • Alerts/Notifications
  • Customer Portal
Streamline Your Fulfillment Ordoro is an all-in-one platform that helps growing merchants run their online businesses.
All-in-one platform that helps growing merchants run their online businesses. Ordoro helps growing merchants operate like large-scale corporations, but at a fraction of the cost! Optimize your fulfillment workflows with bulk shipping label creation, omnichannel inventory management, automated dropshipping, and more — all in one platform. Start your 15-Day FREE TRIAL today at Ordoro.com! Learn more about Ordoro

Features

  • Shipping Management
  • Refund Management
  • Alerts/Notifications
  • Customer Portal
Narvar powers post-purchase for top brands through returns & exchanges, order tracking, post-purchase communication, and more.
Reducing cart abandonment? Transforming 60% of returns into exchanges? Increasing customer lifetime value? These are just a few of the retail pain-points that Narvar's post-purchase platform solves. From emerging retailers to long-established brands like Levi's and Sephora, Narvar's order-management software improves shopper confidence and increases customer lifetime value. Named one of Fast Company's Most Innovative brands for 2022, Narvar delivers postive ROI for retailers across the globe. Learn more about Narvar

Features

  • Shipping Management
  • Refund Management
  • Alerts/Notifications
  • Customer Portal
Simplifica+ is a B2B self-service platform that automates processes and simplifies access to documents.
Simplifica+ is a B2B self-service platform that automates processes and simplifies access to documents. It caters to over 400,000 users with modules for finance, sales, and logistics departments, connecting to 120 financial institutions and 60+ ERPs. In the past year, it facilitated transactions of R$1 billion monthly and saved 840,000 operational hours. Simplifica+ is pivotal in digitally transforming businesses and enhancing client relations. Learn more about Simplifica+

Features

  • Shipping Management
  • Refund Management
  • Alerts/Notifications
  • Customer Portal
Returns, RMA, Repair and Service Management Software for In-house product service teams - easily configure to your process/data
Returns (RMA) and Service Management for manufacturers with warranty checking, serial number checking, claims management, tickets, and free customer portal. In-house repair teams of manufacturers use RenewityRMA to manage and track RMAs and repairs and service requests. RenewityRMA allows the service team to define and quickly implement their specific/unique returns and service management processes, themselves, without programming. RenewityRMA is a complete online portal for product service. Learn more about RenewityRMA

Features

  • Shipping Management
  • Refund Management
  • Alerts/Notifications
  • Customer Portal
Item: A supply chain & warehousing solution with seamless integration, efficient processes & end-to-end visibility designed for growth.
Item effortlessly links brands, consumers, warehouses, and logistics. Our suite of warehouse, inventory, order, and return management solutions ensures efficiency and visibility. Item dynamically assigns tasks and enables real-time adaptability. Seamlessly integrates with top retail applications. And smooth return management means growth, better service, and cost reduction. Easily measure KPIs and optimize processes. Elevate your supply chain with Item's comprehensive yet customizable solution. Learn more about Item

Features

  • Shipping Management
  • Refund Management
  • Alerts/Notifications
  • Customer Portal
SupportSync provides Product Return Management software designed for businesses who provide products that require return services.
PRODUCT RETURNS made easy with SupportSync's Product Return Management software specifically designed for small to medium sized business that have product return considerations. SupportSync synchronizes your customer service team, return processing centers and your customers from the creation of a case/ticket through resolution of the return (RMA) all in one easy-to-use, affordable cloud-based system in real-time! Learn more about SupportSync

Features

  • Shipping Management
  • Refund Management
  • Alerts/Notifications
  • Customer Portal
Shipup turns eCommerce delivery notifications/pages into marketing campaigns. Boost your NPS & CLV, and reduce your delivery tickets.
Top shipment tracking solution driven by customer experience success. Ecommerce brands take control over the most volatile part of the customer experience —the post-purchase— so they increase brand loyalty & save support cost Display ads, product reco, or even promo codes in this new customer communication channel with a highly qualified audience (emails with a massive 65% open rate). Boost your rate of repetitive purchase (up to +20%) while reducing call center delivery tickets (up to -80%). Learn more about Shipup

Features

  • Shipping Management
  • Refund Management
  • Alerts/Notifications
  • Customer Portal
Oracle Multi-Carrier Shipping Software for UPS, FedEx, DHL, USPS & other LTL/FTL carriers.
Oracle shipping software for Integrating Oracle ERPs and carriers(UPS, FedEx, DHL, USPS) & other LTL/FTL carriers. NetSuite Shipping Software, JD Edwards Shipping Software, Oracle EBS Shipping Software, Oracle ERP Cloud Shipping Software, Rate Shopping, AES Integration, Freight Quoting, Freight Audit, Shipping Analytics, Address Validation, Denied Party Screening, Shipping Document Repository. Learn more about ShipConsole

Features

  • Shipping Management
  • Refund Management
  • Alerts/Notifications
  • Customer Portal
Return and exchange management software that provides insights into return rates, refund rates, retention rates, and upsell value.
Return and exchange management software that provides insights into return rates, refund rates, retention rates, and upsell value. Learn more about Loop

Features

  • Shipping Management
  • Refund Management
  • Alerts/Notifications
  • Customer Portal
Optoro is an RMS that spans the entire returns lifecycle—from initiation, return methods, processing, restock, & ultimately resale.
Optoro is a SaaS provider with a returns management system (RMS) for brands, retailers, and 3PLs. Our RMS spans the entire returns lifecycle— from return initiation, return methods, dispositioning, restock, and ultimately resale. Optoro's RMS threads together customer-facing returns channels (website portal) to back-end operational systems such as WMS. With Optoro's RMS, organizations can holistically optimize returns management while enhancing the customer experience. Learn more about Returns Optimization Platform

Features

  • Shipping Management
  • Refund Management
  • Alerts/Notifications
  • Customer Portal
AI-powered eCommerce technology company reducing and automating product returns for D2C brands worldwide.
Saara is an eCommerce technology company that works on reducing the economic and environmental impact of returns. Our AI-ML-powered technology reduces and automates returns for eCommerce businesses. Our returns reduction solution enables sellers to reduce returns by an average of 30%, while our returns automation solution can save up to 80% of operational costs, improve accuracy and reduce human intervention. Saara also Learn more about Saara

Features

  • Shipping Management
  • Refund Management
  • Alerts/Notifications
  • Customer Portal
ReverseLogix offers a centralized, SaaS platform designed to fit every aspect of your returns and after-sales care management.
ReverseLogix is the only end-to-end return management system that lets you initiate returns, configure return processing, and even handle repairs. Whether B2B, B2C or hybrid, the ReverseLogix platform facilitates, manages, and reports on the entire returns’ lifecycle. Organizations that rely on ReverseLogix deliver a vastly superior customer returns experience, save employee time with faster workflows, and increase profits with 360⁰ insight into returns data. Learn more about ReverseLogix

Features

  • Shipping Management
  • Refund Management
  • Alerts/Notifications
  • Customer Portal
Don't Let Ecommerce Returns Slow Your Growth
ReturnLogic's Returns Intelligence platform helps high-growth ecommerce retailers scale their returns policy and improve their return rate. Retailers can use ReturnLogic to customize their returns portal for customers, free up their customer support team, and automatically process returns for their warehouse team. ReturnLogic also provides a goldmine of returns data for your ops team, customizable returns policies for managers, and slides right into your ecommerce tech stack. Learn more about ReturnLogic

Features

  • Shipping Management
  • Refund Management
  • Alerts/Notifications
  • Customer Portal
Increff WMS is a web-based multichannel fulfillment platform, exposing a single view of inventory to both offline and online channels.
Recognized in Gartner reports, Increff WMS is a comprehensive web-based cloud-hosted WMS & OMS solution for e-commerce brands to expose 100% inventory across offline & online channels, simultaneously. The world’s simplest, most efficient multi-channel order fulfillment & inventory management solution is quick to integrate & easy to implement. It facilitates 100% stock tracking with serialization, +99.5% order fulfillment within SLA, and near real-time Inventory order syncing time to prevent. Learn more about Increff WMS

Features

  • Shipping Management
  • Refund Management
  • Alerts/Notifications
  • Customer Portal
ReturnGO is one of the most advanced return solutions on the market, trusted by thousands of eCommerce merchants of all sizes.
ReturnGO is one of the most advanced return solutions on the market, trusted by thousands of eCommerce merchants of all sizes. Provide your customers with a smooth return experience using a branded return portal that encourages customers to exchange products or receive store credits instead of requesting refunds. ReturnGO focuses on improving your bottom line and lowering reverse logistics costs, as well as increasing customer retention and average order value. Learn more about ReturnGO

Features

  • Shipping Management
  • Refund Management
  • Alerts/Notifications
  • Customer Portal
Returns management application for your Shopify store that allows businesses to process exchange and refunds on orders.
Returns management application for your Shopify store that allows businesses to process exchange and refunds on orders. Learn more about Return Prime

Features

  • Shipping Management
  • Refund Management
  • Alerts/Notifications
  • Customer Portal
ReBOUND Returns is a return platform for shoppers and retailers.
ReBOUND Returns is a return platform for shoppers and retailers to handle all return transactions. With our online portal discover valuable return data. Learn more about ReBOUND Returns

Features

  • Shipping Management
  • Refund Management
  • Alerts/Notifications
  • Customer Portal
Smarter Returns ZigZag is a market-leading global returns solution provider. 
Smarter returns for retailers, customers, and the planet.
ZigZag is a software solution to help e-commerce retailers manage returns domestically and globally. The platform connects retailers to a network of 220+ warehouses and 1,500+ carrier services in 170+ countries. ZigZag's clients include Selfridges, New Look, and Puma. ZigZag’s mission is to reduce cost and waste, increase customer loyalty, and enable our clients to be more profitable and sustainable. ZigZag has continually been awarded for its innovation and data winning 14 awards since 2019. Learn more about ZigZag Global

Features

  • Shipping Management
  • Refund Management
  • Alerts/Notifications
  • Customer Portal
Reverse logistics solution with a real-time analytics dashboard for returns and exchanges.
The solution is designed to simplify the complicated, messy, and costly process of returns management, making it effortless for businesses to process every return based on their unique business rules. Learn more about G2 Reverse Logistics

Features

  • Shipping Management
  • Refund Management
  • Alerts/Notifications
  • Customer Portal
Atakian Engage is a QR Tag and NFC enabled platform that streamlines Post Purchase engagement.
Atakian Engage is a QR Tag and NFC enabled platform that streamlines Post Purchase engagement, providing essential information and tools to enhance customer satisfaction and loyalty. Atakian Engage, helps Increase Repeat business, Reduce negative social sentiment, and helps with referrals. Learn more about Atakian

Features

  • Shipping Management
  • Refund Management
  • Alerts/Notifications
  • Customer Portal
Cloud-based solution that helps eCommerce businesses streamline the exchange and return process on a centralized interface.
Cloud-based solution that helps eCommerce businesses streamline the exchange and return process on a centralized interface. Learn more about Troquecommerce

Features

  • Shipping Management
  • Refund Management
  • Alerts/Notifications
  • Customer Portal