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IT Documentation Software

IT Documentation software helps IT businesses manage their IT processes, organize their assets, and keep their credentials up to date. Key features include workflow management, documentation management, knowledge base management, and access control management.

NinjaOne Documentation allows IT teams to easily and securely document important information to ensure knowledge loss is minimized. Learn more about NinjaOne
NinjaOne Documentation allows IT teams to easily and securely document credentials, procedures, and environmental details so technicians never have to waste time hunting for information again. With a solution designed to help IT teams stay secure with robust role-based access controls, MFA-protected credential storage and more, NinjaOne makes it easy to turn legacy knowledge into institutional knowledge all within the same single-pane-of-glass as our highly rated endpoint management solution. Learn more about NinjaOne

Features

  • Process/Workflow Automation
  • Documentation Management
  • Knowledge Base Management
  • Credential Management
AI-Powered Knowledge Base Platform for creating Internal and Public Knowledge bases. Learn more about Document360
Document360 is the top-rated AI-powered Knowledge Base and documentation software. It helps you to create a knowledge base, wikis, manuals, API docs & software documentation at a scale. You can not just create a private or public KB, but also create a mixed KB easily. Apart from creating Knowledge bases, Document360 also allows businesses to create high-quality API documentation quickly and easily. Learn more about Document360

Features

  • Process/Workflow Automation
  • Documentation Management
  • Knowledge Base Management
  • Credential Management
With 15+ years in the agile space, Jira offers teams the top tools and best practices to provide the right foundation for growth. Learn more about Jira
Jira is the #1 software development tool used by agile teams. Teams of 2 to 20,000 rely on Jira to manage every stage of their workflow, from planning to shipping and releasing. With native roadmaps, teams can ladder up their work to track the big picture. Jira's no-code automation engine allows teams to save time and increase power by automating any task or process with a few clicks. And with a free edition, teams up to ten users can leverage all the power of Jira at no cost, forever. Learn more about Jira

Features

  • Process/Workflow Automation
  • Documentation Management
  • Knowledge Base Management
  • Credential Management
Confluence is a team workspace where knowledge and collaboration meet. Create, collaborate, and organize your work all in one place.
Confluence is a team workspace where knowledge and collaboration meet. It's a central source of truth for fast-moving companies. Confluence keeps everyone organized and aligned with everything from meeting notes to strategy docs and IT documentation so they can make better decisions faster and be more responsive to change. Confluence integrates seamlessly with the Atlassian suite of products like Jira Software and Trello, and allows for endless customization with apps from our Marketplace. Learn more about Confluence

Features

  • Process/Workflow Automation
  • Documentation Management
  • Knowledge Base Management
  • Credential Management
Online ITSM Service Desk with Incident, Problem, Change, Release & Asset Management, in addition to powerful ticketing & automation
Freshservice is an intelligent, right-sized ITSM solution that delivers exceptional employee experiences with an intuitive, scalable, no-code solution. With its state-of-the-art AI and ML capabilities, Freshservice helps organizations ease an IT agents workload and improve their productivity by automating mundane tasks. In addition to its AI capabilities, Freshservice is flexible and scalable enough to be used by both: companies relying on legacy systems and modern enterprises. Learn more about Freshservice

Features

  • Process/Workflow Automation
  • Documentation Management
  • Knowledge Base Management
  • Credential Management
IT Glue is the Gold Standard of IT Documentation built for IT professionals. Track, find and know everything in under 30 seconds.
IT Glue is an IT documentation platform built specifically for the unique needs of IT professionals. IT Glue is your single source of truth for all your IT information including assets, passwords, SOPs, licenses, vendors, how-to's and more. Each piece of documentation can be linked to the others and kept up-to-date with automations, making for a seamless experience where your team has everything they need at their fingertips, without toggling between multiple platforms. Learn more about IT Glue

Features

  • Process/Workflow Automation
  • Documentation Management
  • Knowledge Base Management
  • Credential Management
Encrypted cloud-based, integrated, automated password protection to store, manage, and retrieve customer credentials and knowledge.
N-able Passportal is an encrypted and efficient password and credential management solution built for MSPs, offering credential injection, reporting, auditing, password change automation, and privileged client documentation capabilities designed to streamline the technician's day by providing essential documentation at their fingertips to standardize service delivery and expedite issue resolution. Learn more about Passportal

Features

  • Process/Workflow Automation
  • Documentation Management
  • Knowledge Base Management
  • Credential Management
Network Monitoring & Management Software for MSPs and IT professionals
Domotz is a Network Monitoring Software on a mission to provide all services providers, MSPs, integrators, and enterprises with affordable network monitoring software that enables you to work smarter, build customer loyalty and solve problems faster than ever. Monitor any network and IT infrastructure with our powerful, affordable, user-friendly network monitoring software. All the features you need to manage your networks proactively. Only €35/month per site, no contract...simple! Learn more about Domotz

Features

  • Process/Workflow Automation
  • Documentation Management
  • Knowledge Base Management
  • Credential Management
Nuclino is your team's collective brain — a unified workspace for all your team's knowledge, docs, and projects.
Nuclino is a unified workspace where teams can organize knowledge, manage projects, and share ideas, all in one place. Lightweight by design, Nuclino focuses on getting the essentials just right: its interface is clean and intuitive, the editing experience is frictionless, the search is fast and reliable. It's a modern, simple, and blazingly fast way to collaborate, without the chaos of files and folders, context switching, or silos. Learn more about Nuclino

Features

  • Process/Workflow Automation
  • Documentation Management
  • Knowledge Base Management
  • Credential Management
Streamline customer support with HelpSpace's visually appealing solution for SMBs. Features: Tickets, Tasks, Docs, Widget, Integrations
HelpSpace is a German startup providing an easy-to-use and visually appealing helpdesk solution for SMBs. This solution is designed to streamline your customer support processes and enhance your daily customer support. Features: TICKETS for efficient inquiry management, TASKS for internal task management, DOCS for a shared knowledge database, WIDGET for DOCS on your site/app, INTEGRATION options for API/webhooks/Zapier integration. Improve customer support & satisfaction with HelpSpace. Learn more about HelpSpace

Features

  • Process/Workflow Automation
  • Documentation Management
  • Knowledge Base Management
  • Credential Management
ProProfs Knowledge Base can reduce your support tickets, boost internal knowledge management and improve team productivity.
ProProfs Knowledge Base is an easy-to-use tool that can be used to create a knowledge base, FAQs, help centers, documentation, and manuals. Right from authoring and designing to publishing and user management, the tool is your perfect partner across all stages of content creation. 100+ settings and integrations, detailed reports, and advanced user management are some of the noteworthy features of ProProfs Knowledge Base software. Learn more about ProProfs Knowledge Base

Features

  • Process/Workflow Automation
  • Documentation Management
  • Knowledge Base Management
  • Credential Management
Online documentation and knowledge base tool. Supports teamwork, single-sourcing, SSO, password-protected documents, printed export ...
An AI-powered online documentation and knowledge base tool. Browser-based solution that works everywhere, you just need a web browser. Online environment for teams to collaborate on user manuals, guides, FAQs and KBs, multi-language documentation sites; as well as a user-facing documentation site where you publish and update your content easily. Supports single-sourcing, SSO, password-protected documentation, IP Allowlist, Audit Trail, export to printed formats, a lot of integrations, and more. Learn more about ClickHelp

Features

  • Process/Workflow Automation
  • Documentation Management
  • Knowledge Base Management
  • Credential Management
Document management solution that enables businesses to organize all MSP data and passwords in a secure centralized platform.
Document management software that receives, tracks, manages, and stores IT documents, passwords, and more. As IT Teams grow, they outgrow the cluttered file shares and excel password lists. Easily Integrates with important PSA, RMM as well with major Authentication and data software. Reduce downtime, create accountability for documentation, and provide peace of mind for managers and IT professionals. Learn more about IT Portal

Features

  • Process/Workflow Automation
  • Documentation Management
  • Knowledge Base Management
  • Credential Management
AI-powered knowledge management purpose-built for service use-cases. Central management of all data to support omni-channel service.
USU Knowledge Management is the leading knowledge management platform for contact centers, IT service desks, and enterprise KM. Boost efficiency and increase employee and customer satisfaction with a predictive knowledge management solution that provides a single source of truth with accurate, QA'd information. Our omni-channel knowledge management harnesses the power of AI to make customer service as simple as a Google search. Easily integrate with leading service platforms. Learn more about USU Knowledge Management

Features

  • Process/Workflow Automation
  • Documentation Management
  • Knowledge Base Management
  • Credential Management
An agentless, self-service tool for application dependency mapping that visualizes all your on-premise and cloud IT infrastructure.
Faddom is an agentless, self-service application dependency mapping tool that visualizes all your on-premise and cloud IT infrastructure in as little as 60 minutes with continuous, automatic updates. Users do not need to install any agent, provide server credentials, or reconfigure firewall rules. Faddom can be used to create full, complete IT documentation for change management, cloud migrations, data center consolidations, disaster recovery, business continuity, and microsegmentation. Learn more about Faddom

Features

  • Process/Workflow Automation
  • Documentation Management
  • Knowledge Base Management
  • Credential Management
IT documentation software that turns time-consuming, manual documentation work into an automated process that takes just seconds.
XIA Configuration is an IT audit and documentation tool that removes the burden of time-consuming, manual, auditing and documentation work by turning it into automated processes that takes just seconds. Run reports to audit your configuration and check the security compliance of your servers and infrastructure including Windows, AD, Exchange, Azure, Hyper-V, VMware, Citrix and more. With version control and change tracking, it's easy to detect incorrect configuration and unauthorized changes. Learn more about XIA Configuration

Features

  • Process/Workflow Automation
  • Documentation Management
  • Knowledge Base Management
  • Credential Management
Virima provides enterprises with a visual CMDB, hybrid discovery, ViVID Service Mapping, and work from anywhere IT Asset Management.
Virima SaaS reduces the cost and complexities of managing enterprise IT systems and assets dispersed amongst on-premise, cloud, and remote workers. Virima discovers and inventories hardware and software assets, automatically monitors each for configuration changes and leverages machine learning to identify asset relationships and their role in supporting mission-critical business services. These dynamic relationships and dependencies are brilliantly mapped within Virima's Visual Impact Display. Learn more about Virima

Features

  • Process/Workflow Automation
  • Documentation Management
  • Knowledge Base Management
  • Credential Management
Liongard transforms IT systems’ data from a messy, hard-to-reach asset into a unified, actionable source of intelligence.
The Liongard Deep Data™ Platform transforms IT systems’ data from a messy, hard-to-reach asset into a unified, actionable source of intelligence. Through automated discovery, documentation and auditing, Liongard empowers MSPs to unlock an operational advantage that delivers both higher profits and exceptional customer experience. Learn more at liongard.com. Learn more about Liongard

Features

  • Process/Workflow Automation
  • Documentation Management
  • Knowledge Base Management
  • Credential Management
All-in-one document collaboration & content management platform for teams to create, share and manage their content from one place.
Bit is a new-age document collaboration platform for teams to create robust internal & client facing documents with built in tracking. Bit helps teams centralize and organize their work, collaborate in real-time across workflows, manage digital content intelligently, and track engagement across the content that is shared. Bit helps teams create digital documents that are multi-dimensional to communicate beyond text and images with 50+ integrations. Learn more about Bit

Features

  • Process/Workflow Automation
  • Documentation Management
  • Knowledge Base Management
  • Credential Management
The FNT Command Platform enables efficient management of IT, Telecommunication and Data Center infrastructures as a digital twin.
The FNT Command Platform enables efficient management of IT, Telecommunication and Data Center infrastructures as a digital twin – from the physical level through virtual components and applications to services – independent of the manufacturer and in a uniform data model. This enables organizations to plan and manage their IT landscape more easily, eliminate faults more quickly, implement transformations and changes more efficiently, and achieve sustainability goals for example faster. Learn more about FNT Command Platform

Features

  • Process/Workflow Automation
  • Documentation Management
  • Knowledge Base Management
  • Credential Management
Users benefit from an automated and time-controlled inventory of the complete IT network
Docusnap: The all-in-one solution for IT documentation Users benefit from an automated & time-controlled inventory of the complete IT network. The software automatically provides the data obtained in the form of network maps and more than 200 ready-made reports. In addition, you can easily use this data to create emergency plans or operations manuals. Docusnap makes time-consuming work easier through regular and automated processes. Save time, money and increase IT security with latest data. Learn more about Docusnap

Features

  • Process/Workflow Automation
  • Documentation Management
  • Knowledge Base Management
  • Credential Management
Empower your customers for self-service and lower customer support costs with an AI-powered knowledge base and a smart widget.
Empower your customers for self-service without breaking the bank. Let your customer support team focus on the crucial support cases. Kick-start a great-looking knowledge base with just a few clicks and bring it closer to your customers with our AI-powered widget that proactive answers customer questions. Template editor with live preview without purchasing expensive third-party templates. Rich, collaborative, and fast content editor so you can craft helpful content. Learn more about HelpCenter.io

Features

  • Process/Workflow Automation
  • Documentation Management
  • Knowledge Base Management
  • Credential Management
Velory streamlines IT procurement & management for businesses through automated, secure IT lifecycle management & employee empowerment
Velory enables companies to buy and manage their IT in an automated, secure, and circular way through IT Lifecycle Management and Employee Empowerment. With Velory, companies can efficiently procure, manage, and dispose of IT assets, ensuring both efficiency and security throughout the process. By empowering employees to select the IT equipment best suited to their needs, Velory drives productivity and employee satisfaction from day one. Learn more about Velory

Features

  • Process/Workflow Automation
  • Documentation Management
  • Knowledge Base Management
  • Credential Management
Take control of your portfolio of AI use cases with Casebase.
Casebase is a portfolio software for Data Analytics & AI use cases. As a SaaS platform, Casebase supports and guides you in creating Data & AI products, sustainably managing your portfolio, and making Data Analytics & AI a core capability of your company. • Capture a company-wide portfolio • Establish an efficient workflow • Document requirements & results along the lifecycle • Prioritize use cases value-driven • Measure the impact of your business • Inspire your teams with best practices Learn more about Casebase

Features

  • Process/Workflow Automation
  • Documentation Management
  • Knowledge Base Management
  • Credential Management
Hudu is an intuitive IT documentation solution that offers features such as documentation process management, workflow managemen & more
Hudu is a cloud-based IT documentation solution that offers features such as password management, process management, workflow management, IT asset tracking and more. Hudu lets users manage their IT documentation with an intuitive platform that makes it easy for them to navigate between documentation tasks and stay up-to-date. Learn more about Hudu

Features

  • Process/Workflow Automation
  • Documentation Management
  • Knowledge Base Management
  • Credential Management