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description: Page 3 - Compare the top Contact Centre Quality Assurance Software software and providers in the Emirates. Our free interactive tool makes software selection fast and easy. Filter by price, feature or user rating.
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title: Page 3 - Contact Centre Quality Assurance Software - Prices & Reviews - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Contact Centre Quality Assurance Software](https://www.capterra.ae/directory/33415/contact-center-quality-assurance/software) > [Page 3](https://www.capterra.ae/directory/33415/contact-center-quality-assurance/software?page=3)

# Contact Centre Quality Assurance Software

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> Contact Center Quality Assurance (QA) software helps businesses evaluate agent performance, monitor team productivity, provide individual feedback or coaching sessions, and measure customer satisfaction.

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## Products

1. [Qfiniti](https://www.capterra.ae/software/172345/qfiniti) — 4.5/5 (2 reviews) — Call center and workforce optimization software that helps businesses enhance back-office performance via employee engagement tactics.
2. [RapportCMS](https://www.capterra.ae/software/1017078/rapportcms) — 5.0/5 (2 reviews) — SaaS solution delivering Inbound, outbound, digital channels, advanced analytics, WFM all the world class support and consultation.
3. [MiaRec](https://www.capterra.ae/software/69539/miarec) — 5.0/5 (1 reviews) — MiaRec helps contact centers automate and scale quality management and compliance processes using voice analytics and Voice AI.
4. [Castel Detect Live](https://www.capterra.ae/software/110168/castel-detect) — 5.0/5 (1 reviews) — Castel Detect LIVE analyzes LIVE calls with high accuracy, alerts, reminders, scripting, and call scoring. Ensure real-time compliance.
5. [Cresta](https://www.capterra.ae/software/202635/cresta) — 5.0/5 (1 reviews) — Cresta is the first real-time productivity suite for the contact center.
6. [Ender Turing](https://www.capterra.ae/software/1058599/ender-turing) — 4.0/5 (1 reviews) — Cloud-based call center quality assurance tool that helps businesses manage customer journeys, agency performance, and more.
7. [Zoom Contact Center](https://www.capterra.ae/software/1060658/zoom-contact-center) — 5.0/5 (1 reviews) — Contact center solution that helps businesses communicate with customers via multiple channels using self-service routing and videos.
8. [Echo AI](https://www.capterra.ae/software/201784/pathlight) (0 reviews) — Exceed customer expectations and company goals by centralizing performance, quality, and workforce management in a single platform
9. [Prodigal](https://www.capterra.ae/software/204192/prodigal) (0 reviews) — A Consumer Finance Intelligence solution that analyzes agent and customer conversations to enhance profits, experience, and compliance.
10. [Rezo](https://www.capterra.ae/software/205195/rezo) (0 reviews) — Data-first Contact Center powered by Autonomous Agents. Experience the power of AI-driven efficiency with Rezo.ai today\!
11. [3C Plus](https://www.capterra.ae/software/219652/3c-plus) (0 reviews) — A complete tool for you to sell, serve, collect, and optimize your time and money.
12. [VoiceOwl](https://www.capterra.ae/software/1013274/genietalk) (0 reviews) — Voiceowl is a Gen-AI Voice Virtual Assistant for enterprises across industries, driving automated context-aware customer interactions.
13. [Verint Workforce Engagement](https://www.capterra.ae/software/1026538/workforce-engagement) (0 reviews) — Provides cloud-based tools that help enterprises and their employees deliver a positive customer experience.
14. [HGS Agent X](https://www.capterra.ae/software/1027413/hgs-agent-x) (0 reviews) — Leverage artificial intelligence (AI) and real-time insights to automate workflows, improve agent productivity \& enhance CX. Know more.
15. [Expertflow Contact Center](https://www.capterra.ae/software/1029736/expertflow-contact-center) (0 reviews) — Customer care for voice, video, chat(web,sms,FB,WhatsApp..), email. IVR with CRM \& AI integration (bots, biometrics, customer journey)
16. [mySQM Customer Service QA](https://www.capterra.ae/software/1031360/mysqm-fcr-insights) (0 reviews) — mySQM customer service QA software provides agents with real-time feedback, QA, coaching, and recognition to deliver great CX.
17. [Flip CX](https://www.capterra.ae/software/1031399/redroute) (0 reviews) — Flip is an automated voicebot that can handle routine calls to get customers their answers faster, while giving agents more time.
18. [Verint Forecasting and Scheduling](https://www.capterra.ae/software/1032787/verint-forecasting-and-scheduling) (0 reviews) — Workforce management solution that helps businesses manage time off requests, track interactions, monitor compliance, and more.
19. [Cordless](https://www.capterra.ae/software/1042908/cordless) (0 reviews) — Modern telephony for customer support teams. Ready to use in minutes. Improve phone support for your customers and your agents
20. [Hammer Cloud Platform](https://www.capterra.ae/software/1068878/Hammer-Cloud-Platform) (0 reviews) — Accelerate software lifecycles with Hammer Cloud's SaaS for contact center testing.
21. [Audire.ai](https://www.capterra.ae/software/1074584/Audire-ai) (0 reviews) — Call analysis solution that helps businesses automate quality assurance \& compliance monitoring for sales, support, HR and other teams.
22. [PulseAI360](https://www.capterra.ae/software/1077941/PulseAI360) (0 reviews) — Contact center QA tool that helps businesses analyze customer interactions, monitor agent performance and track sentiment trends.
23. [Score AI](https://www.capterra.ae/software/1077946/Score-AI) (0 reviews) — Score AI is a solution that automates service interaction evaluation and provides personalized coaching to improve customer experience.
24. [OnScript](https://www.capterra.ae/software/1079710/OnScript) (0 reviews) — Automate 100% of your QA scoring. Get consistent, unbiased insights and use our coaching tools to directly improve agent performance.
25. [AI QMS](https://www.capterra.ae/software/1081812/AI-QMS) (0 reviews) — Contact center quality management system (QMS) that enhances call center compliance, agent performance, and audit accuracy.

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## Related Categories

- [Speech Analytics Software](https://www.capterra.ae/directory/32258/speech-analytics/software)
- [Call Recording Software](https://www.capterra.ae/directory/30533/call-recording/software)
- [Telephony Software](https://www.capterra.ae/directory/30084/telephony/software)
- [Call Center Software](https://www.capterra.ae/directory/30007/call-center/software)
- [Contact Center Software](https://www.capterra.ae/directory/32035/contact-center/software)

## Links

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- [All Categories](https://www.capterra.ae/directory)

-----

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