39 results
Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered. Learn more about Zoho Desk
Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 40+ strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company. Learn more about Zoho Desk

Features

  • Quality Management Software
  • Employee Coaching Tools
  • Customer Experience Management
  • Reporting/Analytics
CloudTalk is a cloud-based phone system for support and sales teams. We make calling easy and fun! Get your FREE trial today! Learn more about CloudTalk
CloudTalk is a VoIP phone system built for modern companies. Over 2,500 businesses — including DHL, Yves Rocher and Glovo — rely on CloudTalk for its superior call quality and unparalleled range of features. Make things easier for your sales and customer support teams with 70+ advanced calling features and easy-to-setup integrations with your existing Helpdesk, CRM and eCommerce systems. It’s the perfect phone system for mid-sized companies looking to grow. Try a 14-day trial, absolutely FREE. Learn more about CloudTalk

Features

  • Quality Management Software
  • Employee Coaching Tools
  • Customer Experience Management
  • Reporting/Analytics
FROGED is a robust Product Success Platform built by SaaS for SaaS companies known for increasing conversions & reducing churn Learn more about Froged
FROGED is a one-stop shopping Product Success Platform built by a SaaS company for SaaS companies. Our platform allows brands access to their entire customer lifecycle: Onboarding, Engagement, and Proactive Customer Support. By connecting the dots of the entire customer lifecycle brands, can personalize the customer experience at every touch point increasing overall MRR and retention. Try FROGED for FREE today! Learn more about Froged

Features

  • Quality Management Software
  • Employee Coaching Tools
  • Customer Experience Management
  • Reporting/Analytics
Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations.
Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations with customers. Learn more about Talkdesk

Features

  • Quality Management Software
  • Employee Coaching Tools
  • Customer Experience Management
  • Reporting/Analytics
Cloud contact center software that offers VR, skills-based routing, AI, call blending, and analytics.
NICE CXone is the world's #1 cloud customer experience platform. Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to provide exceptional customer experiences. Learn more about NICE CXone

Features

  • Quality Management Software
  • Employee Coaching Tools
  • Customer Experience Management
  • Reporting/Analytics
Cloud Customer Service with Practical AI - Inbound, Outbound, ACD, IVR, IVA, CTI, Chat, Email, Call Recording, and CRM Integration.
Create personalized customer service experiences over the phone, web, chat, and more with the power of Practical AI. Our best-in-class AI automates interactions and assist your live agents, reducing service costs while you deliver a more conversational service experience. It’s like having a brand new, international team that speaks hundreds of languages and streamlines your most critical business operations Learn more about Five9

Features

  • Quality Management Software
  • Employee Coaching Tools
  • Customer Experience Management
  • Reporting/Analytics
The enterprise phone system with superpowers - cloud PBX with video conferencing, call pop, mobile app, call recording, and more.
Nextiva is a platform that brings communications together with business applications, intelligence, and automation. This helps businesses communicate and build deeper connections with their customers. The platform brings all communication channels voice, video, collaboration, SMS, chat, and surveys together in one place. This helps businesses access the information they need to drive business results. Intelligence and automation are built in, so you can focus on helping customers. Learn more about Nextiva

Features

  • Quality Management Software
  • Employee Coaching Tools
  • Customer Experience Management
  • Reporting/Analytics
Genesys Cloud CX makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement
Genesys Cloud is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communications voice, chat, email, social and more. An intuitive interface makes it easy to use. Rapid innovation ensures you'll exceed customer expectations today and tomorrow. Genesys Cloud is simply powerful and powerfully simple. Learn more about Genesys Cloud CX

Features

  • Quality Management Software
  • Employee Coaching Tools
  • Customer Experience Management
  • Reporting/Analytics
The Cloud Phone System of choice for modern sales and support teams. We help end clueless conversations by adding context to every call
The Cloud Phone System of choice for modern sales and support teams. We help end clueless conversations by adding context to every call. Call software, virtual numbers, SMS campaigns, native CRM integrations, and lots more at just $30 per user. Sign up and get a 14-day free trial. Learn more about JustCall

Features

  • Quality Management Software
  • Employee Coaching Tools
  • Customer Experience Management
  • Reporting/Analytics
Playvox, an Agent Optimization Suite for customer service teams to evaluate, improve & inspire agent performance in an automated way.
Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, Learning, VoC, WFM, and Agent Motivation software. Our automated and centralized solutions integrate with your existing platforms and empower agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the customer experience and revenue generation within hours. Learn more about Playvox

Features

  • Quality Management Software
  • Employee Coaching Tools
  • Customer Experience Management
  • Reporting/Analytics
Squaretalk is a versatile cloud communications platform that empowers your sales and support teams to work effectively from anywhere.
Squaretalk is a versatile and secure call center software with automations and integrations made simple. So simple, you’ll have time for the other parts of your business. Affordable, scalable and easy-to-use communications platform provides your sales and support teams with powerful tools to work effectively, from anywhere, and via the channels your customers prefer. Gain a local presence worldwide with access to local, mobile and toll-free numbers in over 100 countries and 3,400 area codes. Learn more about Squaretalk

Features

  • Quality Management Software
  • Employee Coaching Tools
  • Customer Experience Management
  • Reporting/Analytics
A web-based pay-as-you-go CCaaS packed with everything your operations need to become a 360-degree customer experience base.
Call Center Studio is the world’s first and only Google-based contact center software that delivers effortless scalability and utmost efficiency. Call Center Studio’s budget-friendly pay-as-you-go model, serverless infrastructure that enables remote working, open API facilitated seamless integrations, UI-friendly interface, supreme reporting capabilities, and 24/7 dedicated project and support teams are what global businesses and BPOs rely on to elevate customer and agent experience. Learn more about Call Center Studio

Features

  • Quality Management Software
  • Employee Coaching Tools
  • Customer Experience Management
  • Reporting/Analytics
Contact center Quality Management platform to find, fix and measure performance demonstrated by agents handling customer interactions.
Scorebuddy is a Cloud based Quality Assessment platform used to measure and improve staff performance by evaluating multi-channel customer interactions in contact centers. Scorebuddy helps improve agent consistency and increase agent engagement, which in-turn improves the overall customer experience. Scorebuddy is designed to collect data quickly and accurately, store it centrally for collaboration with agents, and generate instant analysis and reporting. Learn more about Scorebuddy

Features

  • Quality Management Software
  • Employee Coaching Tools
  • Customer Experience Management
  • Reporting/Analytics
Monitor and Improve Agent Performance with an AI-Powered Quality Management and Improvement platform.
Use AI to automatically evaluate every call, ticket and chat with an all-in-one Quality Management platform and integrated feedback, coaching and eLearning workflows. - Automate Quality and Compliance with AI - Manually deep-dive and evaluate conversations to find the root cause, four times faster than before - Provide agents with actionable feedback, host structured one-to-ones - Create and assign engaging training material and eLearning courses effortlessly Set up your free trial today. Learn more about EvaluAgent

Features

  • Quality Management Software
  • Employee Coaching Tools
  • Customer Experience Management
  • Reporting/Analytics
Gives visibility to operations to improve back-office quality, productivity and process consistency and reduce costs.
Gives visibility to operations to improve back-office quality, productivity and process consistency and reduce costs. The software allows users to evaluate calls, automate quality management, identify non-compliance and assign coaching of text and voice interactions. Learn more about Verint Automated Quality Management

Features

  • Quality Management Software
  • Employee Coaching Tools
  • Customer Experience Management
  • Reporting/Analytics
Klaus is a quality management platform for support teams that makes giving feedback to agents easy and systematic.
Improve your CSAT and the quality of answers with Klaus's conversation review tool for internal feedback. We make giving feedback to agents easy and systematic. Link your help desk to Klaus, filter for conversations you want to review, rate the conversations and give feedback to your agents on how to improve their responses. We bring all the data together so you could get an overview of agents' performance and understanding of their knowledge gaps. Learn more about Klaus

Features

  • Quality Management Software
  • Employee Coaching Tools
  • Customer Experience Management
  • Reporting/Analytics
Stella Connect brings customer feedback, QA, and coaching together to drive agent engagement, performance, and customer satisfaction.
Stella Connect by Medallia helps businesses empower their front-line agents to deliver exceptional support experiences. Harness agent-level customer feedback, deliver high-impact coaching and QA programs, and drive agent engagement and customer satisfaction with Stella Connect by Medallia. Learn more about Stella Connect

Features

  • Quality Management Software
  • Employee Coaching Tools
  • Customer Experience Management
  • Reporting/Analytics
Omnichannel customer interaction platform enabled with advanced quality assurance and management capabilities.
intalk.io is an Omnichannel Customer Interaction Platform. intalk.io is enabled with advanced quality assurance and management capabilities: 1. Ability to tag recordings 2. Filter recordings as per custom criteria 3. Customised Quality Process and Escalations 4. Design custom evaluation forms With its cloud capabilities, you can run a contact center on-cloud with agents connected from home. Learn more about Intalk.io

Features

  • Quality Management Software
  • Employee Coaching Tools
  • Customer Experience Management
  • Reporting/Analytics
Increase conversions, deliver top customer experience, and decrease ramp time with Balto's Real-Time Guidance for contact centers.
Increase conversions, deliver a world-class customer experience, and decrease ramp time with Balto’s Real-Time Guidance for contact centers. Balto is the #1 Real-Time Guidance for contact centers. Powered by AI, Balto listens to both sides of a conversation and visually prompts agents with the best things to say, live on every call. Scale “perfect” to thousands of agents with the push of a button and get immediate insight into what’s working and what’s not. Learn more about Balto

Features

  • Quality Management Software
  • Employee Coaching Tools
  • Customer Experience Management
  • Reporting/Analytics
Reach customers through any channel in one solution and transform the way you do business.
Transform the way you do business! inConcert makes it possible to reach customers through any channel in one solution with all the necessary tools for successful high-demand contact center operations. It’s engineered to deliver excellence in performance and customer experience, from traditional and robust dialing systems and IVRs to AI powered speech analytics, chatbos, voicebots and voice portals. Learn more about inConcert Omnichannel Contact Center

Features

  • Quality Management Software
  • Employee Coaching Tools
  • Customer Experience Management
  • Reporting/Analytics
Omnichannel analytics and pervasive call center performance management solution for large and small contact centers.
Powered by artificial intelligence and machine learning, CallMiner Eureka delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizati ons to interpret sentiment and identify patterns to reveal deep understanding from every conversation. Automated performance scoring, emotion metrics, and AI-driven topic discovery compels action and improvement within and beyond the contact center. Learn more about Eureka

Features

  • Quality Management Software
  • Employee Coaching Tools
  • Customer Experience Management
  • Reporting/Analytics
The most competitive Field Service software on the market. Three systems in one platform; FSM, route optimiser and fleet management.
Schedule, assign and monitor your field service work. Create custom work orders and work reports, and design your business workflows for perfectly fitting your business model. View scheduled and real-time work in timeline or map view, and ensure the best coordination of your field staff. Learn more about Work&Track Mobile

Features

  • Quality Management Software
  • Employee Coaching Tools
  • Customer Experience Management
  • Reporting/Analytics
Observe.AI is an AI-powered agent enablement platform. Evaluate 100% of voice calls, analyze performance, and tailor agent coaching.
Observe.AI is an AI-powered agent enablement platform for voice customer service. Leveraging the latest speech and natural language processing technologies, Observe.AI enables organizations to quickly analyze 100% of calls. With Observe.AI, support teams improve call quality, monitor compliance, and coach agents into top performers. Learn more about Observe.AI

Features

  • Quality Management Software
  • Employee Coaching Tools
  • Customer Experience Management
  • Reporting/Analytics
Castel Detect LIVE analyzes LIVE calls with high accuracy, alerts, reminders, scripting, and call scoring. Ensure real-time compliance.
Castel Detect LIVE is the LIVE alternative for contact center speech analytics. It provides LIVE compliance and post-call analysis, supporting your quality assurance initiatives. This centers focus on agent behaviors positively and negatively impacting customer experience outcomes. Our analytics process occurs during a LIVE call, so you can take real-time action to ensure compliance and best practice adherence. We provide voice-based analytics, event targeting, agent alert, and workflow tools. Learn more about Castel Detect Live

Features

  • Quality Management Software
  • Employee Coaching Tools
  • Customer Experience Management
  • Reporting/Analytics
SaaS solution delivering Inbound, outbound, digital channels, advanced analytics, WFM all the world class support and consultation.
RapportCMS is an extensive and feature rich solution with world class support. The solution enables staff to work from any location with advanced agent and customer analytics. As differences between vendors become smaller, people make the difference. Unity4 provides exceptional staff and support to a cutting edge solution with: - Elegant inbound routing - Powerful outbound dialling - Analytics suite to support, management and develop - Omnichannel portal - Agent Telework space and consultation Learn more about RapportCMS

Features

  • Quality Management Software
  • Employee Coaching Tools
  • Customer Experience Management
  • Reporting/Analytics
Contact Center solution that provides quality assurance checks, team communication, call routing, and team performance dashboards.
Contact Center solution that provides quality assurance checks, team communication, call routing, and team performance dashboards. Cisco Finesse allows agents and managers to use single sign on (SSO) methods to keep call, agent, and customer data secure in addition to safety recording functionality. The system also provides in session coaching, which allows managers to train customer support agents in real time to enhance the customer experience. Learn more about Cisco Finesse

Features

  • Quality Management Software
  • Employee Coaching Tools
  • Customer Experience Management
  • Reporting/Analytics
Software for customer service quality assurance for CSAT, CES, and more.
Software for customer service quality assurance for CSAT, CES, and more. Learn more about MaestroQA

Features

  • Quality Management Software
  • Employee Coaching Tools
  • Customer Experience Management
  • Reporting/Analytics
Cresta is the first real-time productivity suite for the contact center.
Cresta helps you deliver radically better customer experience and better business outcomes with our patented real-time intelligence for the contact center. Cresta’s AI-powered platform provides solutions designed to support every level of your customer-facing business: agents, managers, and leaders. Learn more about Cresta

Features

  • Quality Management Software
  • Employee Coaching Tools
  • Customer Experience Management
  • Reporting/Analytics
A Consumer Finance Intelligence solution that analyzes agent and customer conversations to enhance profits, experience, and compliance.
Prodigal is a Consumer Finance Intelligence solution for optimizing operations and quality assurance. Collection agencies, healthcare providers, and lenders rely on Prodigal to unlock insights that enhance profits, experience, and compliance by analyzing agents' conversations with borrowers and patients. ProAssist guides agents to say and do the right thing every time. ProNotes auto-writes call notes, creating hours of capacity. ProVoice analyzes 100% of calls to reduce risk and strengthen QA. Learn more about Prodigal

Features

  • Quality Management Software
  • Employee Coaching Tools
  • Customer Experience Management
  • Reporting/Analytics
NobelBiz Voice Carrier Network is built on telephony infrastructure mainly designed for contact centers.
NobelBiz Voice Carrier Network is built on telephony infrastructure mainly designed for contact centers. Learn more about NobelBiz Voice Carrier Network

Features

  • Quality Management Software
  • Employee Coaching Tools
  • Customer Experience Management
  • Reporting/Analytics
Provides cloud-based tools that help enterprises and their employees deliver a positive customer experience.
Provides cloud-based tools that help enterprises and their employees deliver a positive customer experience. Learn more about Verint Workforce Engagement

Features

  • Quality Management Software
  • Employee Coaching Tools
  • Customer Experience Management
  • Reporting/Analytics
HGS Agent X is an AI-Powered Cloud-Based Contact Center Solution that helps businesses to innovate within the contact center.
HGS Agent X is a fully customizable, unified AI-powered cloud-based contact center software that facilitates quick resolutions, boosts quality management processes, and helps offer a top-notch customer experience. With HGS Agent X, you pay for only the features your business needs. Streamline your agent workflow while enhancing agent and customer interactions by providing a simplified customer 360° view. Learn more about HGS Agent X

Features

  • Quality Management Software
  • Employee Coaching Tools
  • Customer Experience Management
  • Reporting/Analytics
Cloud-based AI-enabled platform that helps businesses monitor agents' performance through QA processes.
Cloud-based AI-enabled platform that helps businesses monitor agents' performance through QA processes. Learn more about Level AI

Features

  • Quality Management Software
  • Employee Coaching Tools
  • Customer Experience Management
  • Reporting/Analytics
Integrating customer care systems (Voice, Chat channels, Bots, AI engines), allowing clients to freely change/ modify their environment
Expertflow Contact Center connects voice, chat, video, web & social media channels with top-in-the-market AI and CRM solutions thus using Predictive & Analytics to solve customer issues. We provide agents with embedded telephony bars within CRM to handle agent state and call control from the same interface. We also integrate bots with knowledgebase & CRM to provide agents with access to information without switching multiple applications. Our Voice recording solution easily integrates with CRM. Learn more about Expertflow Contact Center

Features

  • Quality Management Software
  • Employee Coaching Tools
  • Customer Experience Management
  • Reporting/Analytics
Cloud-based software that helps call centers manage customer communications across multiple channels through telephone, chat, and more
Cloud-based software that helps call centers manage customer communications across multiple channels through telephone, chat, and more Learn more about Dyalogo

Features

  • Quality Management Software
  • Employee Coaching Tools
  • Customer Experience Management
  • Reporting/Analytics
mySQM customer service QA software provides agents with real-time feedback, QA, coaching, and recognition to deliver great CX.
Since 1996, SQM Group has connected customer feedback and QA to agent performance, coaching, and recognition to improve CX using a call center. Our mySQM Customer Service QA software empowers, recognizes, and engages agents by providing them with real-time customer feedback, quality assurance, coaching, and recognition to deliver great CX. In addition, real-time actionable notifications (e.g., great CX delivery, service recovery opportunities) are pushed out to agents and managers. Our software Learn more about mySQM Customer Service QA

Features

  • Quality Management Software
  • Employee Coaching Tools
  • Customer Experience Management
  • Reporting/Analytics
Flip is an automated voicebot that can handle routine calls to get customers their answers faster, while giving agents more time.
Flip's automated customer service voice assistant handles simple, repetitive requests from inbound CS calls. Its automated voice bot provides an Alexa-like experience that can deliver faster resolutions to simple requests while giving live agents more time to handle the more complex issues. It can also work after hours creating detailed support tickets for staff. See a demo, then try it for free on any percentage of your inbound calls and see the results for yourself. Learn more about RedRoute

Features

  • Quality Management Software
  • Employee Coaching Tools
  • Customer Experience Management
  • Reporting/Analytics
Workforce management solution that helps businesses manage time off requests, track interactions, monitor compliance, and more.
It is a workforce management solution that helps businesses manage time off requests, track interactions, monitor compliance, and more Learn more about Verint Forecasting and Scheduling

Features

  • Quality Management Software
  • Employee Coaching Tools
  • Customer Experience Management
  • Reporting/Analytics
Twilio Flex is the first fully programmable cloud contact center platform that gives companies complete control of their contact center
Twilio Flex is the first fully programmable cloud contact center platform that gives businesses complete control of their contact center experience. With Twilio Flex, companies can instantly deploy an omnichannel contact center platform and also programmatically customize every element of the experience including the agent interface, communication channels, interaction routing, and reporting to meet the unique needs of the business. Learn more about Twilio Flex

Features

  • Quality Management Software
  • Employee Coaching Tools
  • Customer Experience Management
  • Reporting/Analytics