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Zoho Desk is a cloud-based omnichannel customer service software equipped with advanced contact center quality assurance capabilities.
Learn more about Zoho Desk
Zoho Desk is a cloud-based omnichannel customer service software equipped with advanced contact center quality assurance capabilities. Hook up your customer service number with Zoho Desk, and make/receive calls in-app. Set up IVR, automatically route and escalate calls, integrate with CRM to maintain contacts and track detailed records of interactions, configure customer surveys, and create reports to assess the quality of calls and performance of agents.
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Features
- Quality Management Software
- Employee Coaching Tools
- Customer Experience Management
- Reporting/Analytics
Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
Learn more about LiveAgent
Liveagent’s Contact Center Software allows businesses to easily communicate with their users via a variety of methods including online chats, phone calls, and email. In addition to these communication options, Liveagent also offers applications that allow businesses to build custom workflows and automate processes to improve overall customer satisfaction and reduce costs.
Start with a 14-day free trial, no credit card required, no contracts.
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Features
- Quality Management Software
- Employee Coaching Tools
- Customer Experience Management
- Reporting/Analytics
LiveCaller is all in one solution, combining different communication channels like Chat, Call, Social Messaging Apps into one platform.
Learn more about LiveCaller
Chat - Customers can exchange messages, files, and rate customer service.
Web-Call - Customers are able to make a call directly from the webpage, via Internet, thus making such calls for them completely free.
Omni-Channel Inbox - Combines communications from different messenger platforms into a single dashboard.
Callback - Simply enter your phone number and preferred call time, customer service will call you.
Co-browse - Allows agents and customers to collaboratively 'browse' a website.
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Features
- Quality Management Software
- Employee Coaching Tools
- Customer Experience Management
- Reporting/Analytics
Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations.
Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations with customers.
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Features
- Quality Management Software
- Employee Coaching Tools
- Customer Experience Management
- Reporting/Analytics
Cloud contact center software that offers VR, skills-based routing, AI, call blending, and analytics.
NICE CXone is the world's #1 cloud customer experience platform. Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to provide exceptional customer experiences.
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Features
- Quality Management Software
- Employee Coaching Tools
- Customer Experience Management
- Reporting/Analytics
Five9 is a leading provider of cloud contact center software, empowering agents, enhancing CX, and exceeding expectations.
Five9 is a leading CCaaS platform that empowers your agents to engage with customers across their channel of choice, provides your managers with visibility into contact center performance, and brings overall agility to your business. Five9 brings the power of people and technology to enable you to drive CX success and deliver on your CX promise.
Our expertise goes beyond cloud contact center software - our passion is improving your customer experience.
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Features
- Quality Management Software
- Employee Coaching Tools
- Customer Experience Management
- Reporting/Analytics
CloudTalk is a cloud-based phone system for support and sales teams. We make calling easy and fun! Get your FREE trial today!
CloudTalk is a VoIP phone system built for modern companies. Over 2,500 businesses — including DHL, Yves Rocher and Glovo — rely on CloudTalk for its superior call quality and unparalleled range of features. Make things easier for your sales and customer support teams with 70+ advanced calling features and easy-to-setup integrations with your existing Helpdesk, CRM and eCommerce systems. It’s the perfect phone system for mid-sized companies looking to grow. Try a 14-day trial, absolutely FREE.
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Features
- Quality Management Software
- Employee Coaching Tools
- Customer Experience Management
- Reporting/Analytics
Move your contact center transformation forward with quality management, AI-powered automation, and digital customer service.
Qualtrics brings together omnichannel analytics and AI-powered automation to help you understand customers better than ever, respond in the right ways every time, and keep every customer happy — all while reducing the cost to serve.
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Features
- Quality Management Software
- Employee Coaching Tools
- Customer Experience Management
- Reporting/Analytics
The enterprise phone system with superpowers - cloud PBX with video conferencing, call pop, mobile app, call recording, and more.
Nextiva is a platform that brings communications together with business applications, intelligence, and automation. This helps businesses communicate and build deeper connections with their customers.
The platform brings all communication channels voice, video, collaboration, SMS, chat, and surveys together in one place. This helps businesses access the information they need to drive business results. Intelligence and automation are built in, so you can focus on helping customers.
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Features
- Quality Management Software
- Employee Coaching Tools
- Customer Experience Management
- Reporting/Analytics
Genesys Cloud CX transforms your customer experience by creating meaningful outcomes with minimal effort - on any channel, with an all-
Genesys Cloud is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communications voice, chat, email, social and more. An intuitive interface makes it easy to use. Rapid innovation ensures you'll exceed customer expectations today and tomorrow. Genesys Cloud is simply powerful and powerfully simple.
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Features
- Quality Management Software
- Employee Coaching Tools
- Customer Experience Management
- Reporting/Analytics
The Cloud Phone System of choice for modern sales and support teams. We help end clueless conversations by adding context to every call
The Cloud Phone System of choice for modern sales and support teams. We help end clueless conversations by adding context to every call. Call software, virtual numbers, SMS campaigns, native CRM integrations, and lots more at just $30 per user.
Sign up and get a 14-day free trial.
Learn more about JustCall
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Features
- Quality Management Software
- Employee Coaching Tools
- Customer Experience Management
- Reporting/Analytics
Playvox, an Agent Optimization Suite for customer service teams to evaluate, improve & inspire agent performance in an automated way.
Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, Learning, VoC, WFM, and Agent Motivation software. Our automated and centralized solutions integrate with your existing platforms and empower agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the customer experience and revenue generation within hours.
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Features
- Quality Management Software
- Employee Coaching Tools
- Customer Experience Management
- Reporting/Analytics
Sprinklr is an enterprise-grade, software platform built to manage customer experiences at scale.
Sprinklr's mission is to help the world's most loved brands create happier customers. We do this with the world's first Customer Experience Management (CXM) platform, which enables one-to-one, human connections at scale across 25+ different communication channels such as Twitter, Facebook, and Instagram. Headquartered in New York City with 1,400 employees in 22 offices, Sprinklr works with more than 1,200 of the world's most valuable brands, including McDonald's, Nike, and Microsoft.
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Features
- Quality Management Software
- Employee Coaching Tools
- Customer Experience Management
- Reporting/Analytics
eDesk: the most scalable eCommerce customer support helpdesk for online retailers that want to grow faster.
eDesk helps eCommerce brands deliver seriously extraordinary customer service, everywhere they sell. Our AI-powered automation solutions streamline customer support processes for faster response time, to improve productivity and profitability. eDesk integrates with 250+ marketplace, webstore, social and logistics channels; more than any other customer support software. The suite covers all the help desk solutions, combined with an award-winning Smart Inbox, Live Chat, Feedback and Insights.
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Features
- Quality Management Software
- Employee Coaching Tools
- Customer Experience Management
- Reporting/Analytics
Squaretalk is a versatile cloud communications platform that empowers your sales and support teams to work effectively from anywhere.
Squaretalk is a versatile and secure call center software with automations and integrations made simple. So simple, you’ll have time for the other parts of your business.
Affordable, scalable and easy-to-use communications platform provides your sales and support teams with powerful tools to work effectively, from anywhere, and via the channels your customers prefer. Gain a local presence worldwide with access to local, mobile and toll-free numbers in over 100 countries and 3,400 area codes.
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Features
- Quality Management Software
- Employee Coaching Tools
- Customer Experience Management
- Reporting/Analytics
FROGED's Platform will help you increase MRR & reduce churn through proactive onboarding, support & engagement tools.
FROGED is the evolution of Customer Success and Product-led Growth - it is a Product Success Platform built by a SaaS, for SaaS companies.
Brands can optimize their entire Customer Lifecycle: Onboarding, Engagement, and Proactive Customer Support. Using one platform you can:
- Automate support (live chat, help desk & integrations)
- Increase product adoption (in-app messages and email campaigns & automations)
Plus increase engagement, overall MRR, and retention.
Try FROGED for FREE today!
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Features
- Quality Management Software
- Employee Coaching Tools
- Customer Experience Management
- Reporting/Analytics
A web-based pay-as-you-go CCaaS packed with everything your operations need to become a 360-degree customer experience base.
Call Center Studio is the world’s first and only Google-based contact center software that delivers effortless scalability and utmost efficiency.
Call Center Studio’s budget-friendly pay-as-you-go model, serverless infrastructure that enables remote working, open API facilitated seamless integrations, UI-friendly interface, supreme reporting capabilities, and 24/7 dedicated project and support teams are what global businesses and BPOs rely on to elevate customer and agent experience.
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Features
- Quality Management Software
- Employee Coaching Tools
- Customer Experience Management
- Reporting/Analytics
Contact center Quality Management platform to find, fix and measure performance demonstrated by agents handling customer interactions.
Scorebuddy is a Cloud based Quality Assessment platform used to measure and improve staff performance by evaluating multi-channel customer interactions in contact centers.
Scorebuddy helps improve agent consistency and increase agent engagement, which in-turn improves the overall customer experience. Scorebuddy is designed to collect data quickly and accurately, store it centrally for collaboration with agents, and generate instant analysis and reporting.
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Features
- Quality Management Software
- Employee Coaching Tools
- Customer Experience Management
- Reporting/Analytics
Monitor and Improve Agent Performance with an AI-Powered Quality Management and Improvement platform.
Use AI to automatically evaluate every call, ticket and chat with an all-in-one Quality Management platform and integrated feedback, coaching and eLearning workflows.
- Automate Quality and Compliance with AI
- Manually deep-dive and evaluate conversations to find the root cause, four times faster than before
- Provide agents with actionable feedback, host structured one-to-ones
- Create and assign engaging training material and eLearning courses effortlessly
Set up your free trial today.
Learn more about EvaluAgent
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Features
- Quality Management Software
- Employee Coaching Tools
- Customer Experience Management
- Reporting/Analytics
Klaus is a quality management platform for support teams that makes giving feedback to agents easy and systematic.
Improve your CSAT and the quality of answers with Klaus's conversation review tool for internal feedback. We make giving feedback to agents easy and systematic.
Link your help desk to Klaus, filter for conversations you want to review, rate the conversations and give feedback to your agents on how to improve their responses.
We bring all the data together so you could get an overview of agents' performance and understanding of their knowledge gaps.
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Features
- Quality Management Software
- Employee Coaching Tools
- Customer Experience Management
- Reporting/Analytics
Gives visibility to operations to improve contact center and back-office quality, performance, and compliance.
Verint® Automated Quality Management™ enables contact centers to autoscore up to 100% of voice and text-based interactions, offering greater insight, objectivity, and consistency than traditional quality programs where only 1-3% of calls are reviewed. Agent KPIs provide performance trends with coaching and learning event markers. Alerts triggered when performance falls below an acceptable range shorten the time between identifying an issue and taking corrective action.
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Features
- Quality Management Software
- Employee Coaching Tools
- Customer Experience Management
- Reporting/Analytics
Stella Connect brings customer feedback, QA, and coaching together to drive agent engagement, performance, and customer satisfaction.
Stella Connect by Medallia helps businesses empower their front-line agents to deliver exceptional support experiences. Harness agent-level customer feedback, deliver high-impact coaching and QA programs, and drive agent engagement and customer satisfaction with Stella Connect by Medallia.
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Features
- Quality Management Software
- Employee Coaching Tools
- Customer Experience Management
- Reporting/Analytics
The most competitive Field Service software on the market. Three systems in one platform; FSM, route optimiser and fleet management.
Schedule, assign and monitor your field service work. Create custom work orders and work reports, and design your business workflows for perfectly fitting your business model. View scheduled and real-time work in timeline or map view, and ensure the best coordination of your field staff.
Learn more about Work&Track Mobile
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Features
- Quality Management Software
- Employee Coaching Tools
- Customer Experience Management
- Reporting/Analytics
Omnichannel customer interaction platform enabled with advanced quality assurance and management capabilities.
intalk.io is an Omnichannel Customer Interaction Platform. intalk.io is enabled with advanced quality assurance and management capabilities:
1. Ability to tag recordings
2. Filter recordings as per custom criteria
3. Customised Quality Process and Escalations
4. Design custom evaluation forms
With its cloud capabilities, you can run a contact center on-cloud with agents connected from home.
Learn more about Intalk.io
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Features
- Quality Management Software
- Employee Coaching Tools
- Customer Experience Management
- Reporting/Analytics
Cloud Contact centre technology solution hosted on Azure that is feature rich, scalable and offers advanced integration capabilities
ipSCAPE is an Australian cloud contact centre technology solution that is feature rich, scalable and offers advanced integration capabilities. Hosted on Microsoft Azure, our contact centre technology integrates with Microsoft Teams, Power BI and Dynamics. Connect with your customers through Voice, Web Chat, Email and SMS.
-Advanced integration capabilities
-Feature Rich - with customisation tools that are easy to use
-Easy to implement
-24/7 Support
-Trusted globally
Learn more about IPscape
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Features
- Quality Management Software
- Employee Coaching Tools
- Customer Experience Management
- Reporting/Analytics
Reach customers through any channel in one solution and transform the way you do business.
Transform the way you do business!
inConcert makes it possible to reach customers through any channel in one solution with all the necessary tools for successful high-demand contact center operations. It’s engineered to deliver excellence in performance and customer experience, from traditional and robust dialing systems and IVRs to AI powered speech analytics, chatbos, voicebots and voice portals.
Learn more about inConcert Contact Center
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Features
- Quality Management Software
- Employee Coaching Tools
- Customer Experience Management
- Reporting/Analytics
Increase conversions, deliver top customer experience, and decrease ramp time with Balto's Real-Time Guidance for contact centers.
Increase conversions, deliver a world-class customer experience, and decrease ramp time with Balto’s Real-Time Guidance for contact centers.
Balto is the #1 Real-Time Guidance for contact centers. Powered by AI, Balto listens to both sides of a conversation and visually prompts agents with the best things to say, live on every call. Scale “perfect” to thousands of agents with the push of a button and get immediate insight into what’s working and what’s not.
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Features
- Quality Management Software
- Employee Coaching Tools
- Customer Experience Management
- Reporting/Analytics
Omnichannel analytics and pervasive call center performance management solution for large and small contact centers.
Powered by artificial intelligence and machine learning, CallMiner Eureka delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation.
Automated performance scoring, emotion metrics, and AI-driven topic discovery compels action and improvement within and beyond the contact center.
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Features
- Quality Management Software
- Employee Coaching Tools
- Customer Experience Management
- Reporting/Analytics
Contact Center solution that provides quality assurance checks, team communication, call routing, and team performance dashboards.
Contact Center solution that provides quality assurance checks, team communication, call routing, and team performance dashboards. Cisco Finesse allows agents and managers to use single sign on (SSO) methods to keep call, agent, and customer data secure in addition to safety recording functionality. The system also provides in session coaching, which allows managers to train customer support agents in real time to enhance the customer experience.
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Features
- Quality Management Software
- Employee Coaching Tools
- Customer Experience Management
- Reporting/Analytics
Twilio Flex is the first fully programmable cloud contact center platform that gives companies complete control of their contact center
Twilio Flex is the first fully programmable cloud contact center platform that gives businesses complete control of their contact center experience. With Twilio Flex, companies can instantly deploy an omnichannel contact center platform and also programmatically customize every element of the experience including the agent interface, communication channels, interaction routing, and reporting to meet the unique needs of the business.
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Features
- Quality Management Software
- Employee Coaching Tools
- Customer Experience Management
- Reporting/Analytics
Observe.AI is the leading contact center quality assurance software for boosting contact center performance.
Observe.AI is the leading contact center quality assurance software for boosting contact center performance. Built on the industry’s most accurate AI engine that analyzes 100% of interactions across channels, Observe.AI allows you to rapidly evaluate agent performance and deliver contextual feedback that inspires action.
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Features
- Quality Management Software
- Employee Coaching Tools
- Customer Experience Management
- Reporting/Analytics
Call center and workforce optimization software that helps businesses enhance back-office performance via employee engagement tactics.
Call center and workforce optimization software that helps businesses enhance back-office performance via employee engagement tactics.
Learn more about Qfiniti
Features
- Quality Management Software
- Employee Coaching Tools
- Customer Experience Management
- Reporting/Analytics
SaaS solution delivering Inbound, outbound, digital channels, advanced analytics, WFM all the world class support and consultation.
RapportCMS is an extensive and feature rich solution with world class support. The solution enables staff to work from any location with advanced agent and customer analytics.
As differences between vendors become smaller, people make the difference. Unity4 provides exceptional staff and support to a cutting edge solution with:
- Elegant inbound routing
- Powerful outbound dialling
- Analytics suite to support, management and develop
- Omnichannel portal
- Agent Telework space and consultation
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Features
- Quality Management Software
- Employee Coaching Tools
- Customer Experience Management
- Reporting/Analytics
MiaRec helps contact centers automate and scale quality management and compliance processes using voice analytics and Voice AI.
MiaRec is a provider of conversation intelligence and automated QA for contact centers. Contact centers use MiaRec to modernize QA workflows and surface intelligence at scale for better business outcomes.
MiaRec's Conversational Analytics Platform records customer interactions compliantly and securely, offering contact centers Voice AI and machine learning that enables organizations to analyze sentiment and keywords, automatically evaluate agent performance, redact sensitive data, and more.
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Features
- Quality Management Software
- Employee Coaching Tools
- Customer Experience Management
- Reporting/Analytics
Castel Detect LIVE analyzes LIVE calls with high accuracy, alerts, reminders, scripting, and call scoring. Ensure real-time compliance.
Castel Detect LIVE is the LIVE alternative for contact center speech analytics. It provides LIVE compliance and post-call analysis, supporting your quality assurance initiatives. This centers focus on agent behaviors positively and negatively impacting customer experience outcomes. Our analytics process occurs during a LIVE call, so you can take real-time action to ensure compliance and best practice adherence. We provide voice-based analytics, event targeting, agent alert, and workflow tools.
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Features
- Quality Management Software
- Employee Coaching Tools
- Customer Experience Management
- Reporting/Analytics
Software for customer service quality assurance for CSAT, CES, and more.
Features
- Quality Management Software
- Employee Coaching Tools
- Customer Experience Management
- Reporting/Analytics
Exceed customer expectations and company goals by centralizing performance, quality, and workforce management in a single platform
Pathlight keeps customer-facing teams engaged and motivated to exceed expectations. Our platform combines real-time data analysis, communications, AI coaching, predictive goal setting, 1:1, recognition, QA, and much more in one app. Pathlight empowers data-driven management at every layer of the organizational chart.
We are the real-time performance intelligence platform that customer-facing teams LOVE to use!
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Features
- Quality Management Software
- Employee Coaching Tools
- Customer Experience Management
- Reporting/Analytics
Cresta is the first real-time productivity suite for the contact center.
Cresta helps you deliver radically better customer experience and better business outcomes with our patented real-time intelligence for the contact center. Cresta’s AI-powered platform provides solutions designed to support every level of your customer-facing business: agents, managers, and leaders.
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Features
- Quality Management Software
- Employee Coaching Tools
- Customer Experience Management
- Reporting/Analytics
A Consumer Finance Intelligence solution that analyzes agent and customer conversations to enhance profits, experience, and compliance.
Prodigal is a Consumer Finance Intelligence solution for optimizing operations and quality assurance. Collection agencies, healthcare providers, and lenders rely on Prodigal to unlock insights that enhance profits, experience, and compliance by analyzing agents' conversations with borrowers and patients.
ProAssist guides agents to say and do the right thing every time. ProNotes auto-writes call notes, creating hours of capacity. ProVoice analyzes 100% of calls to reduce risk and strengthen QA.
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Features
- Quality Management Software
- Employee Coaching Tools
- Customer Experience Management
- Reporting/Analytics
AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations.
Convin is an AI-backed Full-Stack Conversations QA platform for contact centers. The conversation analysis offers 100% omnichannel conversation audit, winning behavior analysis, and last-mile agent coaching.
Key products:
1. Quality Management System
2. Automated Quality Assurance
3. Learning Management System
4. Automated Agent Coaching
5. Call Behaviour Analysis and Customer Intelligence
6. Conversation Intelligence
Analyzes calls in English, Hindi, Spanish & 70 other languages.
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Features
- Quality Management Software
- Employee Coaching Tools
- Customer Experience Management
- Reporting/Analytics
GenieTalk.ai enables businesses to transform the customer experience by automating their B2B database companies' operations.
Genie Verify: Our AI-powered solution can verify your data 1000X faster than human agents. This eliminates the need for manual data entry, freeing up your time and resources for more important tasks.
With our voice-based solution, you can verify your leads at a faster pace as compared to traditional methods, making it an affordable solution for any size of the organization.
Get real-time insights into your data with our comprehensive reporting and analytics.
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Features
- Quality Management Software
- Employee Coaching Tools
- Customer Experience Management
- Reporting/Analytics
A quality assurance tool specifically designed for multi-channel contact center performance. Real-time reporting.
*Flat rate pricing
VQ Online is a web-based quality assurance platform used to improve contact center team performance. Multiple scorecards across programs and channels coupled with real-time reporting and easy-to-export data ensure coaches are focused on the right behaviors. VQ Online helps to manage the assignment of evaluations and consistency across QA Analysts. **Flat rate pricing enables you to roll out across the organization at a predictable, low rate. PCI/HIPAA compliant.
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Features
- Quality Management Software
- Employee Coaching Tools
- Customer Experience Management
- Reporting/Analytics
NobelBiz Voice Carrier Network is built on telephony infrastructure mainly designed for contact centers.
NobelBiz Voice Carrier Network is built on telephony infrastructure mainly designed for contact centers.
Learn more about NobelBiz Voice Carrier Network
Features
- Quality Management Software
- Employee Coaching Tools
- Customer Experience Management
- Reporting/Analytics
Provides cloud-based tools that help enterprises and their employees deliver a positive customer experience.
Provides cloud-based tools that help enterprises and their employees deliver a positive customer experience.
Learn more about Verint Workforce Engagement
Features
- Quality Management Software
- Employee Coaching Tools
- Customer Experience Management
- Reporting/Analytics
Leverage artificial intelligence (AI) and real-time insights to automate workflows, improve agent productivity & enhance CX. Know more.
HGS Contact Center AI is a fully customizable, unified cloud-based contact center software that facilitates quick resolutions, boosts quality management processes, and helps offer a top-notch customer experience. With HGS Contact Center, you pay for only the features your business needs. Streamline your agent workflow while enhancing agent and customer interactions by providing a simplified customer 360° view.
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Features
- Quality Management Software
- Employee Coaching Tools
- Customer Experience Management
- Reporting/Analytics
Cloud-based AI-enabled platform that helps businesses monitor agents' performance through QA processes.
Cloud-based AI-enabled platform that helps businesses monitor agents' performance through QA processes.
Learn more about Level AI
Features
- Quality Management Software
- Employee Coaching Tools
- Customer Experience Management
- Reporting/Analytics
Integrating customer care systems (Voice, Chat channels, Bots, AI engines), allowing clients to freely change/ modify their environment
Expertflow Contact Center connects voice, chat, video, web & social media channels with top-in-the-market AI and CRM solutions thus using Predictive & Analytics to solve customer issues.
We provide agents with embedded telephony bars within CRM to handle agent state and call control from the same interface. We also integrate bots with knowledgebase & CRM to provide agents with access to information
without switching multiple applications. Our Voice recording solution easily integrates with CRM.
Learn more about Expertflow Contact Center
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Features
- Quality Management Software
- Employee Coaching Tools
- Customer Experience Management
- Reporting/Analytics
Cloud-based software that helps call centers manage customer communications across multiple channels through telephone, chat, and more
Cloud-based software that helps call centers manage customer communications across multiple channels through telephone, chat, and more
Learn more about Dyalogo
Features
- Quality Management Software
- Employee Coaching Tools
- Customer Experience Management
- Reporting/Analytics
mySQM customer service QA software provides agents with real-time feedback, QA, coaching, and recognition to deliver great CX.
Since 1996, SQM Group has connected customer feedback and QA to agent performance, coaching, and recognition to improve CX using a call center. Our mySQM Customer Service QA software empowers, recognizes, and engages agents by providing them with real-time customer feedback, quality assurance, coaching, and recognition to deliver great CX. In addition, real-time actionable notifications (e.g., great CX delivery, service recovery opportunities) are pushed out to agents and managers. Our software
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Features
- Quality Management Software
- Employee Coaching Tools
- Customer Experience Management
- Reporting/Analytics
Flip is an automated voicebot that can handle routine calls to get customers their answers faster, while giving agents more time.
Flip's automated customer service voice assistant handles simple, repetitive requests from inbound CS calls. Its automated voice bot provides an Alexa-like experience that can deliver faster resolutions to simple requests while giving live agents more time to handle the more complex issues. It can also work after hours creating detailed support tickets for staff.
See a demo, then try it for free on any percentage of your inbound calls and see the results for yourself.
Learn more about RedRoute
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Features
- Quality Management Software
- Employee Coaching Tools
- Customer Experience Management
- Reporting/Analytics
