---
description: Compare the top Contact Centre Quality Assurance Software software and providers in the Emirates. Our free interactive tool makes software selection fast and easy. Filter by price, feature or user rating.
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title: Contact Centre Quality Assurance Software - Prices & Reviews - Capterra United Arab Emirates 2026
---

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# Contact Centre Quality Assurance Software

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> Contact Center Quality Assurance (QA) software helps businesses evaluate agent performance, monitor team productivity, provide individual feedback or coaching sessions, and measure customer satisfaction.

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## Products

1. [Zoho Desk](https://www.capterra.ae/software/169505/zoho-desk) — 4.5/5 (2211 reviews) — Zoho Desk is a cloud-based omnichannel customer service software equipped with advanced contact center quality assurance capabilities.
2. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1753 reviews) — Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
3. [Nextiva](https://www.capterra.ae/software/175788/nextiva) — 4.6/5 (914 reviews) — Nextiva is an AI-enabled customer interaction management platform that unifies voice, video, chat, social media, and email.
4. [Talkdesk](https://www.capterra.ae/software/132852/talkdesk) — 4.5/5 (732 reviews) — Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations.
5. [CXone Mpower](https://www.capterra.ae/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) — Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
6. [Five9](https://www.capterra.ae/software/132405/five9) — 4.2/5 (481 reviews) — Five9 is a cloud-based contact center software that helps organizations deliver exceptional customer experiences.
7. [CloudTalk](https://www.capterra.ae/software/182004/cloudtalk) — 4.4/5 (268 reviews) — CloudTalk is an AI-powered, cloud-based call center software for sales and customer service teams. Start your FREE 14-day trial today\!
8. [Calabrio ONE](https://www.capterra.ae/software/110588/calabrio-one-suite) — 4.5/5 (263 reviews) — Calabrio ONE is an fully integrated workforce optimization solution for a comprehensive customer engagement strategy.
9. [Genesys Cloud CX](https://www.capterra.ae/software/21409/genesys-cloud) — 4.3/5 (262 reviews) — Genesys Cloud is a web-based software that unifies customer and agent experiences across phone, email, chat, text and social channels.
10. [XM for Customer Experience](https://www.capterra.ae/software/152924/customer-frontlines) — 4.6/5 (255 reviews) — Automate manual processes to boost productivity and reduce costs with the world's most advanced AI-driven platform for contact centers.
11. [Convin](https://www.capterra.ae/software/204868/convin) — 4.9/5 (232 reviews) — AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations.
12. [JustCall](https://www.capterra.ae/software/157853/justcall) — 4.1/5 (223 reviews) — Quality assurance with real-time AI coaching, automated scoring, compliance tracking, and integrations to improve agent performance
13. [Insightful](https://www.capterra.ae/software/142813/workpuls) — 4.8/5 (156 reviews) — Deliver great service every time with 360° call center quality insights.
14. [Nextiva Contact Center](https://www.capterra.ae/software/145004/nextiva-call-center) — 4.5/5 (112 reviews) — Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience.
15. [Playvox](https://www.capterra.ae/software/164542/playvox) — 4.8/5 (109 reviews) — Playvox, an Agent Optimization Suite for customer service teams to evaluate, improve \& inspire agent performance in an automated way.
16. [Squaretalk](https://www.capterra.ae/software/219046/squaretalk-matrix) — 4.9/5 (101 reviews) — Squaretalk is an all-in-one contact center platform that increases lead engagement, contact rates, team performance and personalization
17. [Sprinklr](https://www.capterra.ae/software/131274/sprinklr-platform) — 4.3/5 (90 reviews) — Sprinklr is an enterprise-grade, software platform built to manage customer experiences at scale.
18. [eDesk](https://www.capterra.ae/software/137210/xsellco-helpdesk) — 4.4/5 (71 reviews) — eDesk: the most scalable eCommerce customer support helpdesk for online retailers that want to grow faster.
19. [Froged](https://www.capterra.ae/software/196490/froged) — 4.5/5 (56 reviews) — FROGED's Platform will help you increase MRR \& reduce churn through proactive onboarding, support \& engagement tools.
20. [Call Center Studio](https://www.capterra.ae/software/176017/alotech) — 4.5/5 (47 reviews) — AI-powered cloud contact center software for BPOs and enterprises to automate workflows, boost agent productivity, and deliver exceptio
21. [Avaya Cloud Office](https://www.capterra.ae/software/212483/avaya-ip-office) — 4.2/5 (45 reviews) — Communications and collaboration solution that helps businesses manage auto attendants, dialing, conferencing \& more.
22. [Scorebuddy](https://www.capterra.ae/software/124360/scorebuddy) — 4.5/5 (43 reviews) — Contact center Quality Management platform to find, fix and measure performance demonstrated by agents handling customer interactions.
23. [Zendesk QA](https://www.capterra.ae/software/180104/klaus) — 4.9/5 (23 reviews) — Zendesk QA is a quality assurance solution that helps companies solidify customer relationships through excellent CX.
24. [EvaluAgent](https://www.capterra.ae/software/148526/evaluagent) — 4.7/5 (20 reviews) — Monitor and Improve Agent Performance with an AI-Powered Quality Assurance and Improvement platform.
25. [QEval](https://www.capterra.ae/software/182454/qevalpro) — 4.0/5 (20 reviews) — Etech QEval is a one-stop solution to meet customer satisfaction and ensures the top-notch quality of your contact center.

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## Related Categories

- [Speech Analytics Software](https://www.capterra.ae/directory/32258/speech-analytics/software)
- [Call Recording Software](https://www.capterra.ae/directory/30533/call-recording/software)
- [Telephony Software](https://www.capterra.ae/directory/30084/telephony/software)
- [Call Center Software](https://www.capterra.ae/directory/30007/call-center/software)
- [Contact Center Software](https://www.capterra.ae/directory/32035/contact-center/software)

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The combination of voice and WhatsApp Business messaging, AI-powered automation, and affordable scalability ensures that companies of all sizes shorten their sales cycle and elevate outreach without additional complexity or costs.\n\nSquaretalk’s platform offers omnichannel communication, powerful call-handling features, automated transcripts, sentiment analysis, contact management, customizable workflows, advanced reporting, and enterprise-grade security.\n\nWith local numbers in over 150 popular and niche destinations, we enable businesses to establish and maintain a local presence, build trust, and support their global expansion.\n\nDiscover how Squaretalk’s cloud contact center platform can enhance your team’s connection rates and performance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0f097d04-be63-4ea7-ac19-2b5b1619003b.jpeg","url":"https://www.capterra.ae/software/219046/squaretalk-matrix","@type":"ListItem"},{"name":"Sprinklr","position":17,"description":"Sprinklr's mission is to help the world's most loved brands create happier customers. We do this with the world's first Customer Experience Management (CXM) platform, which enables one-to-one, human connections at scale across 25+ different communication channels such as Twitter, Facebook, and Instagram. Headquartered in New York City with 1,400 employees in 22 offices, Sprinklr works with more than 1,200 of the world's most valuable brands, including McDonald's, Nike, and Microsoft.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0490fe8-5643-494f-b180-6fc2b6e0b6f8.png","url":"https://www.capterra.ae/software/131274/sprinklr-platform","@type":"ListItem"},{"name":"eDesk","position":18,"description":"eDesk helps eCommerce brands deliver seriously extraordinary customer service, everywhere they sell. Our AI-powered automation solutions streamline customer support processes for faster response time, to improve productivity and profitability. eDesk integrates with 250+ marketplace, webstore, social and logistics channels; more than any other customer support software. The suite covers all the help desk solutions, combined with an award-winning Smart Inbox, Live Chat, Feedback and Insights.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5672f4da-e781-4165-a34b-992ddc8ddbf6.png","url":"https://www.capterra.ae/software/137210/xsellco-helpdesk","@type":"ListItem"},{"name":"Froged","position":19,"description":"FROGED is the evolution of Customer Success and Product-led Growth - it is a Product Success Platform built by a SaaS, for SaaS companies.\n\nBrands can optimize their entire Customer Lifecycle: Onboarding, Engagement, and Proactive Customer Support. Using one platform you can: \n- Automate support (live chat, help desk & integrations)\n- Increase product adoption (in-app messages and email campaigns & automations)\nPlus increase engagement, overall MRR, and retention.\n\nTry FROGED for FREE today!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ec54a8a7-fd59-4b6b-9ba5-41a51a1ffd07.png","url":"https://www.capterra.ae/software/196490/froged","@type":"ListItem"},{"name":"Call Center Studio","position":20,"description":"Call Center Studio is an AI-powered cloud contact center software built on Google Cloud to automate customer service workflows and improve agent performance. Its AI tools include conversational chatbots, speech-to-text transcription, real-time sentiment analysis, predictive dialers, and smart IVR routing, helping businesses and BPOs reduce handling times and enhance customer experiences.\n\nWith omnichannel support across voice, chat, WhatsApp, and messaging apps, Call Center Studio is trusted by BPOs and enterprises in e-commerce, logistics, healthcare, and finance. Its scalable, flexible platform ensures fast deployment, lower operational costs, higher productivity, and future-ready AI capabilities for any contact center.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b7169904-47ad-45b9-bcf8-5bf1eb38a830.png","url":"https://www.capterra.ae/software/176017/alotech","@type":"ListItem"},{"name":"Avaya Cloud Office","position":21,"description":"Avaya Cloud Office is a cloud-based communications and collaboration solution designed for small to midsize businesses that helps manage digital communication via auto attendants, auto dialing, conferencing, voicemail-to-email, call forwarding and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/41fdde43-9be9-4630-8910-9e12e9a316e4.png","url":"https://www.capterra.ae/software/212483/avaya-ip-office","@type":"ListItem"},{"name":"Scorebuddy","position":22,"description":"Scorebuddy is a Cloud based Quality Assessment platform used to measure and improve staff performance by evaluating multi-channel customer interactions in contact centers. \n\nScorebuddy helps improve agent consistency and increase agent engagement, which in-turn improves the overall customer experience. Scorebuddy is designed to collect data quickly and accurately, store it centrally for collaboration with agents, and generate instant analysis and reporting.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/aa625803-652a-4ef9-8d3c-7fb66a640232.png","url":"https://www.capterra.ae/software/124360/scorebuddy","@type":"ListItem"},{"name":"Zendesk QA","position":23,"description":"Zendesk QA (formerly Klaus) is a quality assurance solution that helps companies solidify customer relationships through excellent CX.\n\nWith Zendesk QA, you can identify gaps in your customer experience before they become a problem. Use AI to pinpoint where agents are falling short, and resources are going to waste – then fix what isn’t working. Automate quality assurance across agents, teams, BPOs, and countries.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e9a4e8b2-a7fe-47d0-b968-ca2a029f886b.jpeg","url":"https://www.capterra.ae/software/180104/klaus","@type":"ListItem"},{"name":"EvaluAgent","position":24,"description":"At EvaluAgent, we help businesses elevate performance through our Quality Assurance & Improvement platform for Contact Centers.\n\nSave time and money with AI powered reporting on your frontline agents, informing actionable insight to drive improvements and efficiencies across all channels as standard.\n\nBuild staff motivation, reduce attrition and ensure compliance with a QA solution that grows with you, from spreadsheets to 100% conversation coverage.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9862057c-2c1b-4fcc-89ac-220a4580a659.png","url":"https://www.capterra.ae/software/148526/evaluagent","@type":"ListItem"},{"name":"QEval","position":25,"description":"QEval is Etechs SaaS-based quality monitoring platform, focusing Operations, and strategic solution designed for contact centers. It accomplishes stringent demands of quality, customer experience, and compliance. QEval with Etech as your partner helps in identifying opportunities and actions to improve the processes, sales conversion, and customer satisfaction.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/91da31e4-064b-4796-afc0-d78fe528c609.png","url":"https://www.capterra.ae/software/182454/qevalpro","@type":"ListItem"}],"@id":"https://www.capterra.ae/directory/33415/contact-center-quality-assurance/software#itemlist","numberOfItems":25}
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