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Call Center Workforce Management Software

Call Center Workforce Management software enables businesses to create employee schedules, forecast labor requirements, and monitor agents' performance. This type of software commonly provides tools to streamline intraday management, productivity analysis, employee coaching, call recording, and compliance tracking.

Daktela Workforce Management (WFM) leverages AI technology to streamline staffing & scheduling operations for call centers. Learn more about Daktela Workforce Management (WFM)
Daktela Workforce Management (WFM) leverages AI technology to streamline staffing & scheduling operations for call centers. Learn more about Daktela Workforce Management (WFM)

Features

  • Employee Scheduling Software
  • Labor Forecasting
  • Performance Metrics
  • For Call Centers
  • Intraday Management
Integrated business management solution that automates financial, customer relationship and supply chain processes.
Microsoft Dynamics is a line of integrated, adaptable business management solutions that enable your people to make important business decisions with greater confidence. Microsoft Dynamics works like and with familiar Microsoft software-easing adoption and reducing the risks inherent with implementing a new solution. These solutions automate and streamline financial, customer relationship, and supply chain processes in a way that can help you drive business success. Learn more about Dynamics 365

Features

  • Employee Scheduling Software
  • Labor Forecasting
  • Performance Metrics
  • For Call Centers
  • Intraday Management
High-end solution designed for sales, collaboration, communication, social networking, and workflow management.
Bitrix24 is an online workspace for small, medium, and large businesses. It features 35+ cross-integrated tools, including CRM, tasks, Kanban board, Gantt chart, messenger, video calls, file storage, workflow automation, and more! Switching to Bitrix24 eliminates the need to be subscribed to a bunch of different SaaS solutions. You get all you need in a single package — all at a flat rate. With over 12 million users, Bitrix24 is one of the most popular business software solutions in the world. Learn more about Bitrix24

Features

  • Employee Scheduling Software
  • Labor Forecasting
  • Performance Metrics
  • For Call Centers
  • Intraday Management
Save time and reduce costs with innovations that reimagine your customer relationships.
Built on the world’s #1 CRM platform, Communications Cloud enables B2C, B2B, and wholesale communications service providers (CSPs) to move to a catalog-driven digital BSS. With purpose-built industry functionality and all the capabilities of Sales Cloud and Service Cloud, service providers of all sizes can quickly adapt to changing customer expectations, drive faster time to value, and unify every part of the organisation — from marketing to retail channels to customer care and operations. Learn more about Salesforce Service Cloud

Features

  • Employee Scheduling Software
  • Labor Forecasting
  • Performance Metrics
  • For Call Centers
  • Intraday Management
Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations.
Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations with customers. Learn more about Talkdesk

Features

  • Employee Scheduling Software
  • Labor Forecasting
  • Performance Metrics
  • For Call Centers
  • Intraday Management
AI-powered workforce management software that uses machine learning to generate schedules with dynamic schedule adjustments.
The solution is the leader in Gartner's Magic Quadrant for Workforce Engagement Management and has been implemented in thousands of contact centers around the world. Learn more about NICE WFM with AI forecasting and machine learning 2.0 for digital channel management. NICE WFM's capacity to quickly transform how planning, hiring, forecasting, scheduling, and intraday management are executed has made it the platform of choice among contact center leaders. Learn more about NICE CXone

Features

  • Employee Scheduling Software
  • Labor Forecasting
  • Performance Metrics
  • For Call Centers
  • Intraday Management
Gong enables revenue teams to realize their fullest potential by unveiling their customer reality.
Gong enables revenue teams to realize their fullest potential by unveiling their customer reality. The patented Gong Revenue Intelligence Platform captures and understands every customer interaction, then delivers insights at scale, empowering revenue teams to make decisions based on data instead of opinions. Over 2,000 innovative companies like Paychex, PayPal, Hubspot, LinkedIn, MuleSoft, Shopify, Slack, SproutSocial, Twilio, and Zillow trust Gong to power their customer reality. Learn more about Gong.io

Features

  • Employee Scheduling Software
  • Labor Forecasting
  • Performance Metrics
  • For Call Centers
  • Intraday Management
Five9 is a leading provider of cloud contact center software, empowering agents, enhancing CX, and exceeding expectations.
Five9 is an industry-leading provider of cloud contact center solutions for more than 2,500 customers worldwide, facilitating billions of customer engagements annually. The Five9 Intelligent CX Platform provides end-to-end solutions with digital engagement, analytics, WEM, and AI to enable businesses to deliver joyful CX, increase agent productivity and deliver tangible business results. Learn more about Five9

Features

  • Employee Scheduling Software
  • Labor Forecasting
  • Performance Metrics
  • For Call Centers
  • Intraday Management
Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling & texting.
Kixie is an advanced, cloud-based sales engagement platform that simplifies the task of calling and texting for customer-facing teams. Featuring powerful tools like a multi-line PowerDialer, AI Local Presence, call coaching, call recording, Voicemail Drop, SMS Templates, Click-to-call, Conversation Intelligence, and many more. Kixie integrates seamlessly with major CRM systems and offers real-time reporting and analytics. Start making calls in 3 minutes with no hardware and a 100% free trial. Learn more about Kixie PowerCall

Features

  • Employee Scheduling Software
  • Labor Forecasting
  • Performance Metrics
  • For Call Centers
  • Intraday Management
Powerful workforce management solution to optimize labor costs, manage capacity more effectively and improve service levels.
Alvaria Workforce (formerly Aspect Workforce Management) is a high-performance contact center software solution that provides the forecasting, planning, scheduling, employee self-service and real-time agent tracking to ensure that all agents and supervisors are productive, engaged in their work and delivering an exceptional customer experience. Learn more about Alvaria Workforce

Features

  • Employee Scheduling Software
  • Labor Forecasting
  • Performance Metrics
  • For Call Centers
  • Intraday Management
Genesys Cloud CX transforms your customer experience by creating meaningful outcomes with minimal effort - on any channel, with an all-
Genesys Cloud is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communications voice, chat, email, social and more. An intuitive interface makes it easy to use. Rapid innovation ensures you'll exceed customer expectations today and tomorrow. Genesys Cloud is simply powerful and powerfully simple. Learn more about Genesys Cloud CX

Features

  • Employee Scheduling Software
  • Labor Forecasting
  • Performance Metrics
  • For Call Centers
  • Intraday Management
RingCentral Contact Center solution delivers omnichannel capabilities that let customers decide how they want to engage with you.
RingCentral Contact Center cloud solutions and call center software, specifically designed for 10+ users, delivers powerful, omnichannel capabilities that let customers decide how they want to engage with you. With its comprehensive feature set, you can resolve issues faster and more effectively and increase customer loyalty. Highlights include advanced skills-based routing; queuing and distribution; agent and supervisor capabilities; analytics and reporting; third-party integrations. Learn more about RingCentral Contact Center

Features

  • Employee Scheduling Software
  • Labor Forecasting
  • Performance Metrics
  • For Call Centers
  • Intraday Management
Calabrio ONE is an fully integrated workforce optimization solution for a comprehensive customer engagement strategy.
Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian. We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management and personalized coaching. Only Calabrio ONE unites workforce optimization (WFO), agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business. Learn more about Calabrio ONE

Features

  • Employee Scheduling Software
  • Labor Forecasting
  • Performance Metrics
  • For Call Centers
  • Intraday Management
Playvox, an Agent Optimization Suite for customer service teams to evaluate, improve & inspire agent performance in an automated way.
Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, Learning, VoC, WFM, and Agent Motivation software. Our automated and centralized solutions integrate with your existing platforms and empower agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the customer experience and revenue generation within hours. Learn more about Playvox

Features

  • Employee Scheduling Software
  • Labor Forecasting
  • Performance Metrics
  • For Call Centers
  • Intraday Management
Create more powerful customer experiences while reducing cost and complexity so you can grow your customer relationships.
Create more powerful customer experiences while reducing cost and complexity so you can grow your customer relationships, empower your agents, and delight your customers. Serve customers where they are and when they want with true omni-channel communications. Get smarter, faster with generative AI capabilities. Drive higher productivity with dynamic agent scripting that takes repetitive tasks out of agent’s hands. Simplify operations and cut costs with a cloud-based, all-in-one technology stack. Solve problems quickly with Nextiva’s trademark Amazing Service®. Learn more about Nextiva Contact Center

Features

  • Employee Scheduling Software
  • Labor Forecasting
  • Performance Metrics
  • For Call Centers
  • Intraday Management
Cloud Contact Center Software deployed instantly. Full API based. CRM plugins. Connect real or virtual agents.
ZIWO is an Omnichannel Cloud Contact Center Software (CCAAS) that provides a straightforward solution for companies to talk to their clients over the Phone, WhatsApp, SMS... ZIWO has readymade plugins with most CRM and is integrable with any app, thanks to an open API architecture. ZIWO connects 145 countries globally, including the GCC, so that users can instantly expand their reach in new geographies. Learn more about ZIWO

Features

  • Employee Scheduling Software
  • Labor Forecasting
  • Performance Metrics
  • For Call Centers
  • Intraday Management
Sprinklr is an enterprise-grade, software platform built to manage customer experiences at scale.
Sprinklr's mission is to help the world's most loved brands create happier customers. We do this with the world's first Customer Experience Management (CXM) platform, which enables one-to-one, human connections at scale across 25+ different communication channels such as Twitter, Facebook, and Instagram. Headquartered in New York City with 1,400 employees in 22 offices, Sprinklr works with more than 1,200 of the world's most valuable brands, including McDonald's, Nike, and Microsoft. Learn more about Sprinklr

Features

  • Employee Scheduling Software
  • Labor Forecasting
  • Performance Metrics
  • For Call Centers
  • Intraday Management
A modern workforce management platform built for rapidly scaling support teams.
Assembled is a modern workforce management platform built for rapidly scaling global support teams. We help teams forecast support demand, build and manage team schedules, track real-time performance and schedule adherence, and uncover insights to improve support operations. Learn more about Assembled

Features

  • Employee Scheduling Software
  • Labor Forecasting
  • Performance Metrics
  • For Call Centers
  • Intraday Management
Understand what's happening in the field at scale with our conversational intelligence platform and boost your team's performance.
Stop randomly searching through thousands of customer interactions to find the right information. Gain an overview of your teams' on-the-ground reality with our conversational intelligence platform! Boost your business by gaining a better understanding of your market, your team's performance, and your customer's needs. Join 400+ European companies who trust us. Learn more about Modjo

Features

  • Employee Scheduling Software
  • Labor Forecasting
  • Performance Metrics
  • For Call Centers
  • Intraday Management
Scalable and customizable cloud-based call center software solutions to meet your needs. Welcome to the call center software hub.
TCN is a leading cloud-based call center technology provider for enterprises, contact centers, BPOs, and collection agencies worldwide. TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology; inbound, outbound, omnichannel, IVR, call recording, business, and voice analytics required to optimize operations and adhere to industry regulations. Built for scale. Learn more about TCN

Features

  • Employee Scheduling Software
  • Labor Forecasting
  • Performance Metrics
  • For Call Centers
  • Intraday Management
Sharpen is the agent-first contact center built to help you prioritize your agents and strategically improve customer experiences.
Happier agents make happier customers. Sharpen gives your customer service team a way to simplify their queue interactions and workflows to empower agents and deliver a positive CX. Equip agents with a platform to interact with customers on any channel from one interface. Trigger micro-learning and coaching modules inside agent queues for improved growth and development. And, gain deep customer insights from a single reporting system, based on the customer relationships your team develops. Learn more about Sharpen

Features

  • Employee Scheduling Software
  • Labor Forecasting
  • Performance Metrics
  • For Call Centers
  • Intraday Management
A web-based pay-as-you-go CCaaS packed with everything your operations need to become a 360-degree customer experience base.
Call Center Studio is the world’s first and only Google-based contact center software that delivers effortless scalability and utmost efficiency. Call Center Studio’s budget-friendly pay-as-you-go model, serverless infrastructure that enables remote working, open API facilitated seamless integrations, UI-friendly interface, supreme reporting capabilities, and 24/7 dedicated project and support teams are what global businesses and BPOs rely on to elevate customer and agent experience. Learn more about Call Center Studio

Features

  • Employee Scheduling Software
  • Labor Forecasting
  • Performance Metrics
  • For Call Centers
  • Intraday Management
MonsterVoIP is cloud-based business phone software with VoIP, contact center, video conferencing, & other unified communications tool.
MonsterVoIP is cloud-based business phone service offering a unified communications platform with hosted VoIP, SIP trunking, contact center, SD-WAN, call recording, video meetings, cloud fax, and bulk SMS messaging. The all-in-one solution aims to equip organizations of all sizes with feature-rich communications tools to improve productivity, support distributed teams, deliver superior customer experiences, and gain transparent pricing, CRM integrations, analytics, and high-quality voice and video. Learn more about Monster VoIP

Features

  • Employee Scheduling Software
  • Labor Forecasting
  • Performance Metrics
  • For Call Centers
  • Intraday Management
8x8 Contact Center is a rich cloud contact centre that provides a flexible, affordable and efficient way to engage with customers.
8x8 Contact Center is a rich, self-service cloud contact center that provides a flexible, affordable and efficient way to engage with customers with powerful inbound and outbound call features. Get your agents set up and dialing within minutes. Increase productivity by swapping manual dialing with a predictive and progressive outbound dialer. Maximize your agents' productivity with 8x8 Contact Center's intelligent inbound call routing. Customers can be connected to the right agent every time. Learn more about 8x8 Contact Center

Features

  • Employee Scheduling Software
  • Labor Forecasting
  • Performance Metrics
  • For Call Centers
  • Intraday Management
Cloud contact center and communication API solutions. Ideal for large scale multi-channel campaigns and customer care.
Cloud Contact Center Software and API solutions to manage campaigns and live contacts. Ideal for multi-channel campaigns and customer care. Easy set up, customizable & supported by Ytel real life customer service 24/7. Analytics and reports come standard. Powerful CRM integration, ringless voicemail and SMS including short code, toll-free and local numbers nationwide. HIghest quality connections and outcomes with Ytel. Learn more about Ytel

Features

  • Employee Scheduling Software
  • Labor Forecasting
  • Performance Metrics
  • For Call Centers
  • Intraday Management