---
description: Discover and compare Free Call Center Workforce Management Software Applications & Tools. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Free Call Center Workforce Management Software - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Free Call Center Workforce Management Software](https://www.capterra.ae/directory/32607/call-center-workforce-management/software)

# Call Center Workforce Management Software

Canonical: https://www.capterra.ae/directory/32607/call-center-workforce-management/software

> Call Center Workforce Management software enables businesses to create employee schedules, forecast labor requirements, and monitor agents' performance. This type of software commonly provides tools to streamline intraday management, productivity analysis, employee coaching, call recording, and compliance tracking.

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## Products

1. [Bitrix24](https://www.capterra.ae/software/113540/bitrix24) — 4.2/5 (1005 reviews) — High-end solution designed for sales, collaboration, communication, social networking, and workflow management.
2. [Salesforce Service Cloud](https://www.capterra.ae/software/136189/salesforce) — 4.5/5 (832 reviews) — Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels.
3. [CxEngage](https://www.capterra.ae/software/157026/lifesize) — 4.4/5 (91 reviews) — Lifesize delivers audio, web, and video conferencing with the ability to easily record and share meetings all from one application.
4. [Enghouse Contact Center](https://www.capterra.ae/software/1014147/enghouse-contact-center) — 4.5/5 (21 reviews) — Omni-channel, Contact Center solutions for SMBs to global, multi-site Enterprises. Microsoft Teams certified and AI-enabled.
5. [UniVoIP](https://www.capterra.ae/software/155023/cloud-call-center-solution) — 4.7/5 (20 reviews) — Communications and collaboration solutions to enhance workplace productivity and delight customers.
6. [OXON](https://www.capterra.ae/software/159228/oxon) — 4.9/5 (14 reviews) — A single platform to communicate and track customers throughout their lifecycle and make communication consistent.
7. [Servetel](https://www.capterra.ae/software/198854/servetel) — 3.4/5 (5 reviews) — Servetel (by Acefone) is an international cloud communications service provider, catering to startups, SMBs and enterprises.
8. [CaseManager](https://www.capterra.ae/software/1055502/casemanager) — 5.0/5 (5 reviews) — A customizable contact center solution that streamlines operations with team management, automated workflows, custom fields, and more.
9. [Imperva Sonar](https://www.capterra.ae/software/204087/incapsula) — 3.5/5 (4 reviews) — Imperva Sonar offers cloud-based solutions for application, data, and edge security.
10. [cc-Modeler Professional](https://www.capterra.ae/software/58814/cc-modeler-professional) — 5.0/5 (1 reviews) — Workforce management software simplifies workforce planning, scheduling and performance analysis in your call center.

## Related Categories

- [VoIP Software](https://www.capterra.ae/directory/30940/voip/software)
- [Call Recording Software](https://www.capterra.ae/directory/30533/call-recording/software)
- [Call Center Software](https://www.capterra.ae/directory/30007/call-center/software)
- [Contact Center Software](https://www.capterra.ae/directory/32035/contact-center/software)
- [Cloud PBX Software](https://www.capterra.ae/directory/31102/cloud-pbx/software)

## Links

- [View on Capterra](https://www.capterra.ae/directory/32607/call-center-workforce-management/software)
- [All Categories](https://www.capterra.ae/directory)

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