---
description: Compare the top Knowledge Base Software software and providers in the Emirates. Our free interactive tool makes software selection fast and easy. Filter by price, feature or user rating.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Knowledge Base Software - Prices & Reviews - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Knowledge Base Software](https://www.capterra.ae/directory/32454/knowledge-base/software)

# Knowledge Base Software

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> Knowledge Base software is a self-serve online library that enables businesses to provide both customers and teams detailed information about their products, services, topics, or departments.

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## Products

1. [Salesforce Sales Cloud](https://www.capterra.ae/software/61368/salesforce) — 4.4/5 (18811 reviews) — Bring together CRM apps for sales, service, marketing, commerce, AI, and more in one integrated solution.
2. [Evernote Teams](https://www.capterra.ae/software/154969/evernote-business) — 4.4/5 (8254 reviews) — Bring your teams work together, and unify your workflow. Create, collaborate, and store information all in one place.
3. [monday AI Work Platform](https://www.capterra.ae/software/147657/monday-com) — 4.6/5 (6120 reviews) — AI-assisted career transition and job search with Fit Scores, tailored applications, market reports and professional workspaces.
4. [Dynamics 365](https://www.capterra.ae/software/157279/dynamics-365) — 4.4/5 (5860 reviews) — Dynamics 365 offers integrated business management solution that automates financial, customer relationship and supply chain processes.
5. [Connecteam](https://www.capterra.ae/software/153140/connecteam) — 4.6/5 (5316 reviews) — Knowledge Base for Frontline Teams - Policies, Guides, Training \& Resources in One App
6. [ClickUp](https://www.capterra.ae/software/158833/clickup) — 4.6/5 (4634 reviews) — Cloud-based productivity platform combining task management, docs, chat, goals, whiteboards, dashboards, and AI in one workspace.
7. [Zendesk Suite](https://www.capterra.ae/software/164283/zendesk) — 4.4/5 (4094 reviews) — Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media.
8. [Confluence](https://www.capterra.ae/software/136446/confluence) — 4.5/5 (3720 reviews) — Confluence makes information accessible company-wide. Capture, organize, and share key updates so everyone stays informed.
9. [Freshdesk](https://www.capterra.ae/software/124981/freshdesk) — 4.5/5 (3486 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
10. [Notion](https://www.capterra.ae/software/186596/notion) — 4.7/5 (2832 reviews) — Notion is the all-in-one workspace for notes, projects, documents, and collaboration.
11. [Zoho Desk](https://www.capterra.ae/software/169505/zoho-desk) — 4.5/5 (2216 reviews) — Zoho Desk is a customer service software that allows you to create SEO-friendly, multilingual, and multi-brand knowledge base.
12. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1789 reviews) — Start for free with LiveAgent and bridge all knowledge gaps with the ultimate help desk solution for companies of all sizes.
13. [Odoo](https://www.capterra.ae/software/135618/odoo) — 4.2/5 (1333 reviews) — Odoo is an all-in-one open-source business platform for CRM, Sales, Accounting, Website, eCommerce, POS, Inventory, HR, and more.
14. [Bitrix24](https://www.capterra.ae/software/113540/bitrix24) — 4.2/5 (1005 reviews) — Cloud-based or on-premises workspace with CRM, project management, team chat, HR tools, and website builder.
15. [EngageBay CRM](https://www.capterra.ae/software/178819/engagebay-marketing) — 4.6/5 (912 reviews) — AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.
16. [TeamSupport](https://www.capterra.ae/software/87908/teamsupport) — 4.5/5 (850 reviews) — Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships.
17. [Salesforce Service Cloud](https://www.capterra.ae/software/136189/salesforce) — 4.5/5 (832 reviews) — Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels.
18. [Freshservice](https://www.capterra.ae/software/132997/freshservice) — 4.6/5 (802 reviews) — Empower self-service and deflect routine requests with Freshservice’s AI-native knowledge management and unified search.
19. [JIRA Service Management](https://www.capterra.ae/software/138769/jira-service-management) — 4.5/5 (779 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
20. [Apptivo](https://www.capterra.ae/software/1011835/apptivo) — 4.4/5 (708 reviews) — Online CRM system that enables businesses to manage sales, marketing activities, contacts, leads, quotes, invoices, and more.
21. [Guru](https://www.capterra.ae/software/145390/guru) — 4.8/5 (640 reviews) — Cloud-based knowledge management platform that structures and verifies company knowledge, delivering cited answers to employee.
22. [SolarWinds Service Desk](https://www.capterra.ae/software/129478/solarwinds-service-desk) — 4.6/5 (577 reviews) — Deflect tickets and drive self-service with an AI-powered Knowledge Base. Auto-generate articles for more robust support.
23. [Aha\!](https://www.capterra.ae/software/144020/aha) — 4.7/5 (565 reviews) — Aha\! Knowledge is the central hub for product information — share all of your documents in a central place.
24. [Agile CRM](https://www.capterra.ae/software/135148/agile-crm) — 4.1/5 (526 reviews) — Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
25. [SysAid](https://www.capterra.ae/software/107225/sysaid) — 4.5/5 (523 reviews) — SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work.

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## Related Categories

- [Customer Service Software](https://www.capterra.ae/directory/22/customer-service/software)
- [Sales Tracking Software](https://www.capterra.ae/directory/32744/sales-tracking/software)
- [Knowledge Management Software](https://www.capterra.ae/directory/30094/knowledge-management/software)
- [IT Ticketing Systems Software](https://www.capterra.ae/directory/32623/it-ticketing-systems-software/software)

## Links

- [View on Capterra](https://www.capterra.ae/directory/32454/knowledge-base/software)
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Create community forums, knowledge base articles, & FAQs with ease. with LiveAgent's knowledge management solution, you can post relevant articles, provide answers to questions, use advanced analytics, and enjoy other powerful features.\n\n LiveAgent delivers the best customer experience to companies like BMW, Yamaha, Huawei, and 150M end-users worldwide.\n\nStart with a 1 month free trial, no credit card required, and no contracts.","image":"https://images.g2crowd.com/uploads/product/image/433a328317c6e0de0c6956bb38f34fd8/liveagent.png","url":"https://www.capterra.ae/software/102188/liveagent","@type":"ListItem"},{"name":"Odoo","position":13,"description":"Odoo is an all-in-one, open-source business management platform with fully integrated apps for CRM, Sales, Accounting, Inventory, Manufacturing, Project, HR, and more. Designed for businesses of all sizes, Odoo offers a modern interface and seamless data flow across teams. 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Powered by AI, it transforms customer interactions into proactive conversations that enhance overall experiences. The unified platform integrates human agents and AI capabilities to increase efficiency through features like case management, digital engagement, and knowledge management.\nConnected to the broader Salesforce ecosystem, Service Cloud creates a comprehensive view of customers by linking service data with sales, marketing, and IT information. Integration with Salesforce Voice and Slack streamlines workflows, while analytics tools provide insights for decision-making.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.capterra.ae/software/136189/salesforce","@type":"ListItem"},{"name":"Freshservice","position":18,"description":"Freshservice transforms knowledge management from a static repository into a continuous learning loop. \n\nBy unifying internal and external knowledge sources into a single AI-powered search experience, employees can instantly find accurate answers and self-serve routine requests. \n\nInstead of agents writing documentation from scratch, Freddy AI Copilot automatically generates solution articles from past resolutions and continuously identifies knowledge gaps based on demand trends. \n\nEmpower employees to find answers independently, eliminate repetitive tickets, and ensure your IT operations get smarter and more resilient with every resolved issue.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1ccaf7f2-39be-4e89-97db-cfa1bc29cac1.png","url":"https://www.capterra.ae/software/132997/freshservice","@type":"ListItem"},{"name":"JIRA Service Management","position":19,"description":"JIRA Service Management is an ITSM platform that transforms service delivery across IT, HR, facilities, and other departments. It unites teams on an AI-powered platform to deliver service experiences at scale. The system features easy service desk setup, centralized request management, and automation that streamlines support interactions. The platform connects engineering teams by linking requests to JIRA issues and provides employees with self-service options and virtual agents.\n\nThe platform integrates with Atlassian's Teamwork Graph, connecting people, work, and tools for seamless collaboration. JIRA Service Management bridges development and operations teams, accelerating deployments while minimizing risk. Its AI capabilities help detect, resolve, and prevent incidents by prioritizing critical issues. The platform empowers organizations to transform service delivery through intelligent automation and integrated workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.capterra.ae/software/138769/jira-service-management","@type":"ListItem"},{"name":"Apptivo","position":20,"description":"Apptivo is a CRM tool that enables businesses to manage sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to tools to gain a 360-degree view of the customer. The CRM includes lead management, an opportunity pipeline with intuitive dashboards, and flexible workflow tools including marketing automation.  Everything is completely accessible from an Android or iOS device and integrated with Office365 & G Suite.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c7012d9e-9541-4054-8c2e-dc0a95befb32.png","url":"https://www.capterra.ae/software/1011835/apptivo","@type":"ListItem"},{"name":"Guru","position":21,"description":"Guru is a cloud-based knowledge management platform that combines enterprise search, wiki, and intranet tools into one governed layer. It connects to existing tools and enforces permissions across every person and AI system that accesses company knowledge.\n\nBusinesses use Guru to store, verify, and deliver accurate information across teams. Knowledge is maintained through automated verification workflows and expert review, so answers stay current and trustworthy. Updates made in one place apply everywhere the information appears.\n\nCore features include AI-powered knowledge agents, auto-documentation from meetings and tickets, duplicate and conflict detection, proactive answer delivery in Slack and browsers, and integrations with 100+ tools including Salesforce, Zendesk, and Microsoft Teams.","image":"https://images.g2crowd.com/uploads/product/image/911354aa9fcdd7280a5bf61aee42fc72/guru.png","url":"https://www.capterra.ae/software/145390/guru","@type":"ListItem"},{"name":"SolarWinds Service Desk","position":22,"description":"SolarWinds Service Desk transforms institutional knowledge into a powerful self-service engine. Leverage SolarWinds AI—purposefully designed to turn resolved tickets into articles—to keep your library current with minimal effort. Suggested solutions as users search issues or create tickets empowers employees to solve their own issues, which can reduce cost per ticket by up to 15%. With a consumer-grade portal and customizable, dynamic forms, you can gather all the context agents need and free them for high-value work.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3cfa33a-2a5e-4924-a8c8-2eb0c667ae94.jpeg","url":"https://www.capterra.ae/software/129478/solarwinds-service-desk","@type":"ListItem"},{"name":"Aha!","position":23,"description":"Aha! Knowledge is the central hub for product information. Create internal wikis and product knowledge bases to easily share important documents with colleagues and customers. It also includes built-in whiteboard capabilities, so you can add visual diagrams. Use AI to quickly draft high-quality content and choose from more than 100 expertly-crafted templates for every aspect of product development — or create your own — to capture information in a consistent way.\nUse Aha! Knowledge as a seamlessly integrated part of Aha! Roadmaps to document all of your product information alongside your strategic plans.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/29fbb3ae-ce4d-4596-93d4-5a49d4cfdadc.png","url":"https://www.capterra.ae/software/144020/aha","@type":"ListItem"},{"name":"Agile CRM","position":24,"description":"Agile CRM is a All-in-One CRM with Sales, Marketing and Service automation in single platform. It has sales tracking, contact management, marketing automation, web analytics, two-way emails, telephony, and helpdesk with a simple, clean and modern interface.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4dd8e898-253a-4e64-8f55-73d688838bdb.png","url":"https://www.capterra.ae/software/135148/agile-crm","@type":"ListItem"},{"name":"SysAid","position":25,"description":"SysAid delivers a robust Knowledge Base platform, enhanced by Agentic AI, that automates the organization and dissemination of critical information. Our AI Agents proactively suggest relevant articles, identify knowledge gaps, and streamline content creation, ensuring your teams and users always find the answers they need quickly. Go live in weeks with fast onboarding, no heavy migrations, and zero steep learning curves. SysAid’s AI is purpose-built for IT, with security and governance built in. And with award-winning support, you’re set up for success.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c4608c47-9028-4daa-af15-1f8931f8afb9.png","url":"https://www.capterra.ae/software/107225/sysaid","@type":"ListItem"}],"numberOfItems":25}
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