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Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes. Learn more about LiveAgent
LiveAgent is a cloud-based Help Desk Software with over 200+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide. Start with a 14-day free trial, no credit card required, no contracts. Learn more about LiveAgent

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
The customer service software unifies all messaging channels into one single view. Make customer communication easy. Learn more about Trengo
Discover Trengo, the customer service software that unifies all messaging channels into one single view. Answer messages from traditional channels like Email, VoIP and SMS; but also modern channels like WhatsApp, Facebook Messenger, Instagram DM's, Twitter, Website chat, Google Business messages, WeChat & Telegram from one platform. Use the powerful collaboration features, automate conversations with bots, and measure CSAT via any channel. Make customer communication easy. Learn more about Trengo

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered. Learn more about Zoho Desk
Zoho Desk is the industry's favourite customer support software with contextual AI that helps you to streamline your customer care, automating routine and managing multiple customer interactions gets easier on cloud. This includes conversations spread across various channels like email, phone, social media, live chat, and more, all from a single interface. Naturally, our free plan gives you 3 users free to help you get a head start with your customer service operations. Learn more about Zoho Desk

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Tidio is a customer service platform that combines live chat and chatbots to improve customer support and generate more sales. Learn more about Tidio
Tidio enables you to provide world-class customer support by combining live chat and chatbots. While a customizable live chat widget makes you accessible to your visitors and customers in real-time, directly from the level of your landing page, chatbots offer assistance when you're unavailable. Additionally, Tidio integrates with your Messenger and email inboxes and offers desktop and smartphone app, so you can manage all communication channels from one place, on every device. Learn more about Tidio

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Fully branded white label appointment scheduling for enterprise or as a reseller integrating scheduling into an existing platform. Learn more about Bookafy
Three Customer Groups: Enterprise - Fully branded version of our software (YourCompanyBooking vs Bookafy) sales and support teams. Integrator - White label scheduling integration into an existing product offering. Example: CRM adding scheduling. Implement in days, not years. Small business - Our product is robust... we have 2-way sync w/ Google, Ical, Outlook, Office 365 and Outlook Exchange, an Open API, Payments, Classes, unlimited users, unlimited appointment types, and more. Learn more about Bookafy

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Combined task and project management, time tracking and billing for teams, agencies, freelancers and consultants. Learn more about todo.vu
todo.vu combines task and project management with time tracking and billing to provide a versatile, all-in-one productivity tool. With todo.vu, users can capture client-related and in-house tasks quickly; organise their workload visually, delegate, collaborate, and track any time spent on tasks – at any hourly rate. A cloud-based solution, todo.vu is perfect for freelancers, consultants and teams who strive to improve their efficiency, work quality, and service transparency. Learn more about todo.vu

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
FROGED is a robust Product Success Platform built by SaaS for SaaS companies known for increasing conversions & reducing churn Learn more about Froged
FROGED is a one-stop shopping Product Success Platform built by a SaaS company for SaaS companies. Our platform allows brands access to their entire customer lifecycle: Onboarding, Engagement, and Proactive Customer Support. By connecting the dots of the entire customer lifecycle brands, can personalize the customer experience at every touch point increasing overall MRR and retention. Try FROGED for FREE today! Learn more about Froged

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
A human + bot hybrid customer support software that lets companies automate their customer support. Learn more about Kommunicate
The way customer conversations and support are happening is broken, redundant, and time and cost-inefficient. And Kommunicate aims to correct it. Kommunicate is a human + bot hybrid customer support software for proactive, real-time, and personalized support. The amount of customer service queries is ever increasing. That is why AI becomes extremely important. With chatbots, businesses can serve their customers effectively without spending vast amounts of time, resources, and workforce. Learn more about Kommunicate

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Helpwise is a Shared Inbox for your Team Email, SMS, Live Chat, WhatsApp, Social Media accounts & many other channels. Learn more about Helpwise
Helpwise allows customer focus teams to convert customer queries to customer delight. It serves as a one-stop solution for customer support and sales reps who want to handle customer communication across multiple channels, using one platform. Using Helpwise, companies can manage team emails, social media messages, WhatsApp messages, SMS, and live chat conversations as well! With Helpwise, companies can create Knowledgebases and chatbots as well as provide faster and better customer support. Learn more about Helpwise

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
AI enabled live chat solution for businesses to automate conversations across, FB Messenger, Whatsapp, Instagram & Website. Learn more about Botsify
Botsify is AI enabled live chat solution for businesses, so you can delight your customers and improve your sales. It enables you to engage your visitors in real-time, send personalized messages, and offer assistance via chatbots, anytime you are busy. Additionally, it connects to Messenger, Website, Whatsapp, Instagram, and email, so you can manage all communication channels from one place. Learn more about Botsify

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
LiveCaller is all in one solution, combining different communication channels like Chat, Call, Social Messaging Apps into one platform. Learn more about LiveCaller
Chat - Customers can exchange messages, files, and rate customer service. Web-Call - Customers are able to make a call directly from the webpage, via Internet, thus making such calls for them completely free. Omni-Channel Inbox - Combines communications from different messenger platforms into a single dashboard. Callback - Simply enter your phone number and preferred call time, customer service will call you. Co-browse - Allows agents and customers to collaboratively 'browse' a website. Learn more about LiveCaller

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Kindly enables brands to build exceptional customer experiences that boost online sales and improve customer satisfaction. Learn more about Kindly
Kindly enables customer support teams to build exceptional customer experiences that boost online sales and improve customer satisfaction. Combining ConversationaI AI, Live Chat, Virtual Shopping Assistants, Cart Abandonment and Conversion Optimization software in one integrated platform, Kindly offers users a first-class customer experience that turns visitors into repeat buyers. Learn more about Kindly

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
OneChat is an all-in-one customer communication solution tool. Learn more about OneChat
OneChat is an all-in-one customer communication solution that allows users to connect and engage with customers in one place. Features: - Shared Inbox - Agent Automation - Canned Response - Omni Channel Support - Live Chat Widgets - API Integration Learn more about OneChat

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Infraon Desk has some of the most unique customer service systems available to assist you throughout the customer support journey. Learn more about Infraon Desk
Infraon Desk improves customer support by using prebuilt AI-Driven workflows with ML/NLP algorithms To accelerate customer issue resolutions. It harnesses a single source of customer analytics to provide personalized responses by easily sharing problem-solving responsibilities and thereby improving customer support KPIs like CSAT, FCR, CES etc. It empowers customer support teams to use a single platform without requiring any external support. Learn more about Infraon Desk

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Slack brings all your communication together in one place. It's real-time messaging, archiving and search for modern teams.
Slack is a collaboration hub, where the right people and the right information come together, helping everyone get work done. When your team needs to kick off a project, hire a new employee, deploy some code, review a sales contract, finalize next year's budget, measure an A/B test, plan your next office opening, and more, Slack has you covered. Try Slack with your team for free. Learn more about Slack

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Zendesk provides the complete customer service solution that’s easy to use and scales with your business.
Zendesk Suite is the only complete customer service solution, that is both easy to use and scales with your business. On average, companies using Zendesk increase customer satisfaction by 25% and agent productivity by 30% - at any scale. All your customer interactions live in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and a full customer history. Get up and running quickly, and expect to see results even faster. Zendesk Suite includes the following products: Ticketing System, Help Center, Community Forum, Messaging, Zendesk Talk, Zendesk Explore and Zendesk Sunshine Conversations. The Zendesk Suite is offered in five different plans depending on a companies need. These plans are: Team, Growth, Professional, Enterprise and Enterprise Plus. Connect with Zendesk to see which plan is best for your business. Learn more about Zendesk Suite

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Increase customer satisfaction and team efficiency with Intercom’s market-leading messenger, smart automation and self-service tools.
Intercom enables personalized customer service at scale, increasing customer satisfaction and support team efficiency. Powered by a modern messenger, smart automation and self-service tools, along with all the features you need from a modern support solution including a next-gen omnichannel inbox, conversation routing, workload management, reporting and more. Learn more about Intercom

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
The customer support platform that ensures you understand customer needs, get to the root of their issues, and increase their happiness
TeamSupport's customer-centric Support platform empowers businesses to do much more than just ticket management. Through extensive customer management tools, which include account trend analytics, satisfaction scoring, and more, Support enables you to understand your customers better - rather than only focusing on the ticket. This leads to improved customer relationships that enable you to grow your revenue, increase customer happiness, and reduce churn. Learn more about TeamSupport

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Userlike is the first and only live chat software to help your business win and nurture customers across messaging channels.
Userlike combines website chat with mobile messaging. Switch to a better method of customer communication. For your customers, support agents, sales reps and managers. Chat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions. Born and hosted in Germany. Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution. Learn more about Userlike

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Cloud contact center software that offers VR, skills-based routing, AI, call blending, and analytics.
NICE CXone is the world's #1 cloud customer experience platform. Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to provide exceptional customer experiences. Learn more about NICE CXone

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Birdeye is a reputation & customer experience platform used by over 90k businesses to get reviews, engage visitors, and grow sales.
Birdeye’s all-in-one platform provides remarkably easy, scalable tools to effortlessly manage online reputation and gain customer experience insights to grow sales and thrive. More than 80,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools. Learn more about Birdeye

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Bill.com is the intelligent business payments platform that delivers financial process efficiency, time savings, and full control.
Bill.com delivers financial process efficiency through streamlined accounts payable (AP) and accounts receivable (AR) management. Reduce errors and increase efficiency by leveraging artificial intelligence (AI) and machine learning. Bill.com gets more intelligent as you use it, learning your processes and preferences to give you greater control over every aspect of bill management. Learn more about Bill.com

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Access all of the tools you will ever likely need to perform effective and proactive human and chatbot customer support with Smartsupp
Customer support today requires rapid response times with virtually seamless correspondences that effectively take care of your buyers' needs. Smartsupp delivers a multichannel live chat solution with chatbots, video recordings, and all of the customer care tools you will ever likely need in order to deliver consistent and outstanding customer support. Providing conversation management tools all the way through to AI, Smartsupp offers customer care features built to service your shoppers needs. Learn more about Smartsupp

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Front is more than a communication hub — it’s how 7500+ companies build lasting business relationships.
Yes—you can scale and keep the human touch. Front is a customer communication hub that combines the simplicity of the email inbox with the automation and insights of a CRM. Front makes it easy for teams to send personalized replies faster, organize messages across channels, and always delight a customer. As your needs change, Front's flexible workflows change with you. Teams of 5 and 5,000 alike use Front to scale their communication without compromising on quality or efficiency. Learn more about Front

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Help Scout's email management software has the features you need to keep things simple, move fast, and focus on delighting customers.
Answer 52% more emails with ease with Help Scout. Help Scout pulls in emails from your existing shared email account, giving you access to additional features that make your team more collaborative and productive. View all of the replies your team has sent, and see when someone is actively replying. Access detailed reports, build a library of saved replies, and take advantage of workflows to automate repetitive tasks. You'll have happier customers and fewer email requests — everyone wins. Learn more about Help Scout

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
HelpCrunch is a top-rated customer communication platform. Increase conversions and sales, improve support, and grow faster!
HelpCrunch is a top-rated customer communication platform for your support, marketing & sales. Increase conversions and sales, improve support, and grow faster with HelpCrunch. Features include: - Live Chat - Chatbot - Email Marketing - Help Desk - Knowledge Base - Popups - Mobile apps Try HelpCrunch for free for 14 days. Learn more about HelpCrunch

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Get your software set up in as little as 24 hours with our industry-leading, 100% U.S.-based 24/7 customer support.
Issues, tickets, complaints, and more; whatever you call it, we solve it. With your choice of Issuetrak’s cloud or on-premise software, unlimited free end users can submit, edit, and close tickets — and thanks to our easy multichannel submission options, they won’t need training to do it. Improve and automate your workflows, manage visibility, and make reports a breeze with dashboards. Take advantage of our Active Directory integration, asset management module, and much more! Learn more about Issuetrak

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
CloudApp enables instant business communication through shareable videos, gifs, and screenshots
CloudApp is the premier provider of visual communication for the workplace. This high growth video solution creates a collaborative space for capturing instantly shareable videos, GIFs, and screenshot s. a near 5-star business user rating from G2, Trust Radius, and Gartner Peer Insights Using its combination of screen recording, screenshot tool, and GIF maker tools and with its integrations with workflow tools Zendesk, Asana, Microsoft, Adobe, Drift, and others it is uniquely positioned as an in Learn more about CloudApp

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Cloud-based, scalable customer service optimization software available on a unified platform for demanding B2B service teams.
Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence. Learn more about Vivantio

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Kayako - Straightforward Live Chat to quickly connect for customer service across devices and platforms.
With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences. Customer service is changing. Today, your customer expects to be recognized and understood as an individual, not a ticket. Unlike traditional helpdesks, Kayako connects the dots between your support channels, your customer's information, and your team. Kayako is used by over 130,000 customer support pros in businesses around the world, including Peugeot, NASA, and Fedex. Learn more about Kayako

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Textline is a business SMS platform offering the best tools for customer support workflow, team collaboration, and process automation.
Use SMS and make customers happy by adding a personal touch to your customer experience while lowering call volume and resolving more issues. Textline is a business SMS platform that offers the best tools for customer support workflow, team collaboration, and process automation. We add text messaging capabilities to your existing landline or give you a new, textable phone number in your local area code. Learn more about Textline

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Decision tree driven interactive guides that plug into most CRM systems. Follow business processes in an interactive manner.
Yonyx is a cloud based platform for creating decision tree driven interactive guides that plug into most CRM systems. Yonyx guides helps users follow business processes in an interactive manner - be it for troubleshooting, customer service, telemarketing or for customer self service. Yonyx helps improve quality & consistency of service delivered by an organization - resulting in improved CSAT, reduced cost and increased revenue through better customer retention & faster acquisition. Learn more about Yonyx

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
CTI for Sales & Contact Center - Improve Customer Experience & Productivity
Tenfold Next Generation CTI integrates with all major CRMs including Salesforce, Microsoft Dynamics, and Phone Systems like Cisco, Avaya, Genesys. By connecting your phone system to CRM, Tenfold enables you to recognize and respond to your customers at the moment of interaction. With features like screen pop, unified customer profile, click-to-dial, automatic call logging, local presence dialing, and more, Tenfold powers sales, support and service teams to have better customer conversations. Learn more about TenFold

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
ServiceNow Customer Service Management is built for the digitally connected service economy.
ServiceNow Customer Service Management is built for the digitally connected service economy. The convergence of products and services is raising the bar on customer expectations. But traditional customer support tools are no longer working. Learn more about ServiceNow Customer Service Management

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Website optimization tools used by 300,000+ sites worldwide. Heatmaps, recordings, surveys, live chat, and more included in every plan.
Learn why your visitors aren’t converting and how you can grow sales and capture leads with Lucky Orange. Installation takes a few seconds and doesn’t require coding experience. With 10 tools for the price of one, Lucky Orange’s suite of conversion rate optimization tools includes Dynamic Heatmaps, Session Recordings, Live Chat & Live View, Visitor Profiles, Surveys, Announcements, Form Analytics, Conversion Funnels, and a Realtime Dashboard. Get started today with a 7-day free trial. Learn more about Lucky Orange

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps.
UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. The UJET platform delights end-users with anytime, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant. Learn more about UJET

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Build interactive decision trees that help your customers guide themselves to the right answer the first time.
Zingtree makes it easy to create interactive FAQs, knowledge bases, and troubleshooters. Powered by no-code decision trees, Zingtree helps you solve two common issues: Users often don¿t know what they¿re looking for, and don¿t know where to find it even if they do. With Zingtree, you instead guide your users to the right answer on their own, deflecting support tickets in the process. Learn more about Zingtree

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Known as Europe’s most flexible CRM, Efficy offers a completely customisable solution that will empower your employees.
At last, a CRM solution that adapts to your needs. Efficy is a major player in the European CRM market. With our range of customisable solutions, we've already attracted over 13.500 clients and 330.000 users across 60 countries. Efficy CRM is easy to use and is adapted to each organisation based on their size and specific needs. This enables you to grow and develop your business in a structured way. Don’t waste time organizing data - empower your employees and grow your business with Efficy CRM. Learn more about Efficy CRM

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Hiver is a Gmail-based customer support solution that helps teams collaborate on shared inboxes like [email protected], [email protected], [email protected]
Hiver is the world's first helpdesk built for Google Workspace. We help teams deliver fast and empathetic customer support, right from the tool they are already familiar with - Gmail. This means they can assign, track, and collaborate on customer emails, as well as run the most advanced analytics and automations from the Gmail interface, without sacrificing any time on learning new software. Hiver is used by 1500 companies including Flexport, Pluralsight, Harvard University, and Appsflyer. Learn more about Hiver

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Gladly is a Radically Personal Customer Service Platform that puts people at the center of a single, lifelong, customer conversation.
Gladly is a Radically Personal Customer Service Platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging. Gladly powers some of the most innovative consumer companies like Crate&Barrel, JOANN, and TUMI to deliver exceptional customer experiences and makes customer service a competitive advantage. Learn more about Gladly

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Omnichannel customer engagement platform: Live Chat, SMS Text integration, Support Ticket Management, Knowledge Base, Facebook and more
LiveHelpNow is an omnichannel software solutions provider for all of your customer support, contact center, lead generation, and help desk needs. Offerings/capabilities include live chat, SMS text-to-chat, ticket management, chatbots, knowledge base, social media messaging, live chat agents, enterprise level reporting, KPI dashboards and more. Finally, provide the data and resources your agents need to delight your customers. #1 Live Chat Software 8 years in a row by Business.com. Learn more about LiveHelpNow

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Sprinklr helps brands provide world-class customer service at enterprise scale—powered by the industry’s most advanced AI engine.
Best for: Large companies with 200+ employees Sprinklr Modern Care Lite is an out-of-the-box, enterprise-grade contact center solution you can roll out in just minutes — freeing you to focus on meeting your customers’ expectations, instead of digging through reports or training your teams. Learn more about Sprinklr

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Powerful and affordable issue tracking software solution that can be configured to your exact needs.
With an ever-rising number of issues to track and resolve, your support organization probably struggles to effectively manage resources, prioritize issues, and resolve tickets in a timely manner. Based on the PhaseWare Tracker product suite, our issue tracking solutions provide a customizable and configurable, responsive tool set to help your business streamline the issue tracking process, effectively manage the workload, increase productivity, and directly impact the bottom line. Learn more about Tracker

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
eDesk: the most scalable eCommerce customer support tool for online retailers that want to grow faster.
eDesk helps eCommerce brands deliver seriously extraordinary customer service, everywhere they sell. Our AI-powered automation solutions streamline customer support processes for faster response time, to improve productivity and profitability. eDesk integrates with 250+ marketplace, webstore, social and logistics channels; more than any other customer support software. The suite covers all the help desk solutions, combined with an award-winning Smart Inbox, Live Chat, Feedback and Insights. Learn more about eDesk

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Multi-channel live chat solution with chatbots, knowledge base, auto-invitations, employee-to-employee transferring, and group chats.
Chaport is a modern live chat solution with chatbots, auto-invitations, knowledge base, integrations with Facebook, Viber, Telegram, offline messaging, employee-to-employee transferring, group chat capabilities, and much more. It is designed as a modern messenger to make communication with customers as easy and enjoyable as chatting with friends. Besides, it provides web-, desktop, and mobile apps so that you can chat with customers from any device and location. Learn more about Chaport

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
ITIL-aligned service management software with KPI dashboard that helps track workload for each employee and assign tasks efficiently.
TOPdesk cloud-based software helps companies offer better services to their customers. With easy-to-use Help Desk software and over 20 years experience our software helps you manage incidents, create workflows, and keep track of configurations. Make your end users more self-reliant thanks to the Self-Service Portal. More than 4500 organisations worldwide already use TOPdesk to increase efficiency and improve customer satisfaction. Are you looking for service excellence? Let us be your guides. Learn more about TOPdesk

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Simplify and grow your business with your own custom Logicbox.
Logicbox helps companies grow by combining every facet of your business into a single, customized, cloud-based system. From account and lead management, CPQ and production, to invoicing, purchasing and inventory management, to distribution, installation and service, Logicbox streamlines and scales your critical daily processes. Choose Logicbox and get real-time visibility into all aspects of your operations, enabling you to grow your business and increase profitability. Learn more about LogicBox

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Helpdesk software that can be used by companies to provide smooth delivery of customer support and helpdesk solution
Helpdesk software with all the "must have" features of enterprise class systems offered to all businesses at minimal cost to users. Don't spend a fortune on helpdesk solution.Try azuredesk.co today for free 14 day trial .It provides ticketing system to track support cases, Sleek UI for Admin requests, 3 party Integration with JIRA, Olark, Slack, Charge Desk & many other software, Reporting, Ticket Fields, Tabbed UI, Rules Learn more about AzureDesk

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Sharpen is the agent-first contact center built to help you prioritize your agents and strategically improve customer experiences.
Happier agents make happier customers. Sharpen gives your customer service team a way to simplify their queue interactions and workflows to empower agents and deliver a positive CX. Equip agents with a platform to interact with customers on any channel from one interface. Trigger micro-learning and coaching modules inside agent queues for improved growth and development. And, gain deep customer insights from a single reporting system, based on the customer relationships your team develops. Learn more about Sharpen

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
GetFeedback is the #1-rated feedback solution for Salesforce. Seamlessly connect all of your CX surveys for actionable insight.
With GetFeedback for Salesforce, you can automatically collect customer feedback at critical touchpoints in the customer journey. Pull more context into your surveys then push feedback into Salesforce so you can measure valuable customer metrics like NPS, CSAT, or CES and take intelligent action to improve your customer experience. GetFeedback customers see a 240% increase in response rates and 7x faster implementation than other cx survey platforms. Learn more about GetFeedback

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management