98 results
Why Capterra is free
Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered. Learn more about Zoho Desk
Zoho Desk is the industry's favourite customer support software with contextual AI that helps you to streamline your customer care, automating routine and managing multiple customer interactions gets easier on cloud. This includes conversations spread across various channels like email, phone, social media, live chat, and more, all from a single interface. Naturally, our free plan gives you 3 users free to help you get a head start with your customer service operations. Learn more about Zoho Desk
Zoho Desk is the industry's favourite customer support software with contextual AI that helps you to streamline your customer care, automating routine and managing multiple customer interactions gets...
  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Help Desk software built for business to business customer support. Reduce costs and improve customer satisfaction at the same time.
TeamSupport is the leading B2B-focused customer support solution that helps you build satisfaction and loyalty. A scalable, all-in-one support solution designed for B2B companies to make collaboration easy. Empower your support team to create better customer experiences that are focused on improving and maintaining customer relationships. We are used by B2B companies in software, healthcare, & transportation. Be a more efficient team that streamlines communication and ticket management
TeamSupport is the leading B2B-focused customer support solution that helps you build satisfaction and loyalty. A scalable, all-in-one support solution designed for B2B companies to make...
  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Build better customer relationships with the #1-rated Business Messenger.
Intercom is a Conversational Relationship Platform (CRP). With Intercom, you can build better customer relationships through personalized, messenger-based experiences across the customer journey. The world's most successful companies, like Atlassian, Shopify, and New Relic use Intercom to deliver conversational customer experiences through chat, bots, and personalized messaging.
Intercom is a Conversational Relationship Platform (CRP). With Intercom, you can build better customer relationships through personalized, messenger-based experiences across the customer...
  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Userlike is the first and only live chat software to help your business win and nurture customers across messaging channels.
Userlike combines website chat with mobile messaging. Switch to a better method of customer communication. For your customers, support agents, sales reps and managers. Chat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions. Born and hosted in Germany. Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution.
Userlike combines website chat with mobile messaging. Switch to a better method of customer communication. For your customers, support agents, sales reps and managers. Chat with your customers via...
  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Tidio merges live chat and chatbots in one tool to help you skyrocket your sales and level of customer service.
Tidio is a communicator for businesses that keeps live chat, chatbots, Messenger and e-mail in one place. This software cuts down on the time that it takes to communicate with your customers while also creating a boost in sales and satisfaction by engaging visitors in real-time. Additionally, this product is available on-the-go with iOS and Android features to keep your customer conversations fluid across all devices.
Tidio is a communicator for businesses that keeps live chat, chatbots, Messenger and e-mail in one place. This software cuts down on the time that it takes to communicate with your customers while...
  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Cloud-based, scalable customer service optimization software available on a unified platform for demanding B2B service teams.
Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence.
Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the comprehensive power of enterprise-level...
  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Kayako - Straightforward Live Chat to quickly connect for customer service across devices and platforms.
With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences. Customer service is changing. Today, your customer expects to be recognized and understood as an individual, not a ticket. Unlike traditional helpdesks, Kayako connects the dots between your support channels, your customer's information, and your team. Kayako is used by over 130,000 customer support pros in businesses around the world, including Peugeot, NASA, and Fedex.
With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences. Customer service is changing. Today, your customer expects to be recognized and understood...
  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Issuetrak helps you manage tickets & requests from creation to resolution. Flexible, customizable, & easy to use. Cloud or on-premise.
Issuetrak provides help desk and issue tracking systems for a variety of industries and departments. We help businesses like yours track tickets, issues, and requests from submission to resolution. Easy implementation and multichannel submission. With automated ticket assignment and escalation, custom forms, user-defined fields, and at-a-glance dashboard metrics and detailed reporting, Issuetrak gives your team the tools they need to make sure no ticket or issue falls through the cracks.
Issuetrak provides help desk and issue tracking systems for a variety of industries and departments. We help businesses like yours track tickets, issues, and requests from submission to resolution....
  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
CTI for Sales & Contact Center - Improve Customer Experience & Productivity
Tenfold Next Generation CTI integrates with all major CRMs including Salesforce, Microsoft Dynamics, and Phone Systems like Cisco, Avaya, Genesys. By connecting your phone system to CRM, Tenfold enables you to recognize and respond to your customers at the moment of interaction. With features like screen pop, unified customer profile, click-to-dial, automatic call logging, local presence dialing, and more, Tenfold powers sales, support and service teams to have better customer conversations.
Tenfold Next Generation CTI integrates with all major CRMs including Salesforce, Microsoft Dynamics, and Phone Systems like Cisco, Avaya, Genesys. By connecting your phone system to CRM, Tenfold...
  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
The new and better way to book appointments. Start automating your business with Bookafy. Free trial included. No credit card required!
Bookafy has one of the most robust feature sets in the market... Our major differentiation is our design, a beautiful booking page and/or a seamless light box integration for your website (we can install for you, for free!). If you are design conscience and you want software that reflects your brand well... Try Bookafy! Yes, we have 2-way sync w/ Google, Ical, Outlook, Office 365 and Outlook Exchange, an Open API, Payments, Classes, unlimited users, unlimited appointment types, and more.
Bookafy has one of the most robust feature sets in the market... Our major differentiation is our design, a beautiful booking page and/or a seamless light box integration for your website (we can...
UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps.
UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. The UJET platform delights end-users with anytime, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant.
UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone...
  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Decision tree driven interactive guides that plug into most CRM systems. Follow business processes in an interactive manner.
Yonyx is a cloud based platform for creating decision tree driven interactive guides that plug into most CRM systems. Yonyx guides helps users follow business processes in an interactive manner - be it for troubleshooting, customer service, telemarketing or for customer self service. Yonyx helps improve quality & consistency of service delivered by an organization - resulting in improved CSAT, reduced cost and increased revenue through better customer retention & faster acquisition.
Yonyx is a cloud based platform for creating decision tree driven interactive guides that plug into most CRM systems. Yonyx guides helps users follow business processes in an interactive manner - be...
  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Textline is a business SMS platform offering the best tools for customer support workflow, team collaboration, and process automation.
Use SMS and make customers happy by adding a personal touch to your customer experience while lowering call volume and resolving more issues. Textline is a business SMS platform that offers the best tools for customer support workflow, team collaboration, and process automation. We add text messaging capabilities to your existing landline or give you a new, textable phone number in your local area code.
Use SMS and make customers happy by adding a personal touch to your customer experience while lowering call volume and resolving more issues. Textline is a business SMS platform that offers the best...
  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Build interactive decision trees that help your customers guide themselves to the right answer the first time.
Zingtree makes it easy to create interactive FAQs, knowledge bases, and troubleshooters. Powered by no-code decision trees, Zingtree helps you solve two common issues: Users often don¿t know what they¿re looking for, and don¿t know where to find it even if they do. With Zingtree, you instead guide your users to the right answer on their own, deflecting support tickets in the process.
Zingtree makes it easy to create interactive FAQs, knowledge bases, and troubleshooters. Powered by no-code decision trees, Zingtree helps you solve two common issues: Users often don¿t know what...
  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Powerful and affordable issue tracking software solution that can be configured to your exact needs.
With an ever-rising number of issues to track and resolve, your support organization probably struggles to effectively manage resources, prioritize issues, and resolve tickets in a timely manner. Based on the PhaseWare Tracker product suite, our issue tracking solutions provide a customizable and configurable, responsive tool set to help your business streamline the issue tracking process, effectively manage the workload, increase productivity, and directly impact the bottom line.
With an ever-rising number of issues to track and resolve, your support organization probably struggles to effectively manage resources, prioritize issues, and resolve tickets in a timely manner....
  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Simplify and grow your business with your own custom Logicbox.
Logicbox helps companies grow by combining every facet of your business into a single, customized, cloud-based system. From account and lead management, CPQ and production, to invoicing, purchasing and inventory management, to distribution, installation and service, Logicbox streamlines and scales your critical daily processes. Choose Logicbox and get real-time visibility into all aspects of your operations, enabling you to grow your business and increase profitability.
Logicbox helps companies grow by combining every facet of your business into a single, customized, cloud-based system. From account and lead management, CPQ and production, to invoicing, purchasing...
  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Helpdesk software that can be used by companies to provide smooth delivery of customer support and helpdesk solution
Helpdesk software with all the "must have" features of enterprise class systems offered to all businesses at minimal cost to users. Don't spend a fortune on helpdesk solution.Try azuredesk.co today for free 14 day trial .It provides ticketing system to track support cases, Sleek UI for Admin requests, 3 party Integration with JIRA, Olark, Slack, Charge Desk & many other software, Reporting, Ticket Fields, Tabbed UI, Rules
Helpdesk software with all the "must have" features of enterprise class systems offered to all businesses at minimal cost to users. Don't spend a fortune on helpdesk solution.Try azuredesk.co today...
  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Sharpen is the agent-first contact center built to help you prioritize your agents and strategically improve customer experiences.
Happier agents make happier customers. Sharpen gives your customer service team a way to simplify their queue interactions and workflows to empower agents and deliver a positive CX. Equip agents with a platform to interact with customers on any channel from one interface. Trigger micro-learning and coaching modules inside agent queues for improved growth and development. And, gain deep customer insights from a single reporting system, based on the customer relationships your team develops.
Happier agents make happier customers. Sharpen gives your customer service team a way to simplify their queue interactions and workflows to empower agents and deliver a positive CX. Equip agents...
  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
eDesk is the #1 eCommerce customer support tool for online retailers.
eDesk is the #1 eCommerce customer support tool for online retailers. Entirely eCommerce focused, eDesk helps online retailers to quickly receive and respond to messages from customers. Directly integrated with over 35 channels such as Amazon, eBay, Shopify and Facebook, eDesk centralises your eCommerce support tickets into one inbox for easy handling. It combines rich order data with AI-powered automations to help remote teams deliver a five-star customer experience.
eDesk is the #1 eCommerce customer support tool for online retailers. Entirely eCommerce focused, eDesk helps online retailers to quickly receive and respond to messages from customers. Directly...
  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
A flexible, scalable, user friendly customer service software to deliver omnichannel and automated customer support at best price.
NABD is a flexible, scalable and user friendly customer service platform that aims to provide and deliver optimum omnichannel customer support services. NABD helps in transforming customer support teams into customer success engine resulting in customer satisfaction. NABD can be deployed as SaaS solution or on-premise for all business verticals and for different business sizes. NABD System is revamping the customer service space with its future thinking technology.
NABD is a flexible, scalable and user friendly customer service platform that aims to provide and deliver optimum omnichannel customer support services. NABD helps in transforming customer support...
  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Quiq is the platform for the next generation of digital conversations. Engage consumers with messaging, live chat, and bot solutions.
Quiq helps brands present their customers with consistently jaw-dropping customer experiences across SMS/text messaging, rich messaging, web chat, and social channels. With Quiq's Conversational Engagement Platform, companies can easily orchestrate commerce and service conversations involving both bots and humans. For more information about Quiq, go to www.quiq.com.
Quiq helps brands present their customers with consistently jaw-dropping customer experiences across SMS/text messaging, rich messaging, web chat, and social channels. With Quiq's Conversational...
  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
The modern helpdesk platform for every kind of organization. Hosted Cloud or installable On-Premise version for self-hosting.
Deskpro is the helpdesk platform for 21st century organizations, offering a modern, real-time web interface, flexible configuration and easy but powerful automation. Includes: user portal with Knowledgebase, news posting, file hosting and customer feedback; live chat that you can add to your website; integration with services you already use: Salesforce, Highrise, JIRA, Active Directory, LDAP, OneLogin, Okta and many more. Full REST API and app development framework.
Deskpro is the helpdesk platform for 21st century organizations, offering a modern, real-time web interface, flexible configuration and easy but powerful automation. Includes: user portal with...
  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Customer Support & Feedback Software. Available in SaaS & On-Premise. Highly customizable, scalable and flexible. Free 14-day trial.
Feature-rich Customer Support & Feedback Software including Multi-channel Ticketing, Live Chat With Messengers Aggregator, ChatBot, Feedback Community Portal, Knowledge Base. Available in SaaS & On-Premise. Highly customizable, scalable, and flexible. Free 14-day trial.
Feature-rich Customer Support & Feedback Software including Multi-channel Ticketing, Live Chat With Messengers Aggregator, ChatBot, Feedback Community Portal, Knowledge Base. Available in SaaS &...
  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Acobot is an artificially intelligent chatbot that uses machine learning to engage with your customers automatically.
Building artificial intelligent chatbots for the everyday online retailer. Acobot is one of the leading artificial intelligence chatbot providers for e-commerce and online retailers. Powered by advanced machine learning technology, Acobot learns from your website and engages with users autonomously. No coding needed, Acobot is supported by leading e-commerce builders such as Shopify, WooCommerce, and others.
Building artificial intelligent chatbots for the everyday online retailer. Acobot is one of the leading artificial intelligence chatbot providers for e-commerce and online retailers. Powered by...
  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
User.com is an advanced marketing and sales system that helps automate personalized communication and streamline business processes.
User.com is an all-in-one marketing automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers. Reach clients through a wide range of communication channels: email, live chat, chatbot, push notifications, dynamic page content, and many more - all available in one place. Interested in Marketing Automation? Get a free 14 day trial with no upfront payment
User.com is an all-in-one marketing automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers. Reach clients through a wide range of...
  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Teckst empowers enterprises to build one-on-one relationships with their customers by facilitating real-time human-to-human messaging.
Teckst empowers enterprises with 15 agents or more to build one-on-one relationships with their customers by facilitating real-time human-to-human messaging. We text-enable your current phone numbers and pull SMS and chat messages directly into your CRM, where agents can respond quickly and efficiently. The Teckst platform integrates seamlessly with Zendesk, Salesforce, Oracle, SAP, FreshDesk, SugarCRM, and more, with a dashboard that puts analytics and controls at the fingertips of management.
Teckst empowers enterprises with 15 agents or more to build one-on-one relationships with their customers by facilitating real-time human-to-human messaging. We text-enable your current phone numbers...
  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Video's Most Interactive Platform. Easily record videos, add interactive questions and calls-to-action, and manage all in one place.
VidGrid is Videos Most Interactive Platform. Going beyond recording, hosting, and sharing; Vidgrid transforms video into a two-way conversation by empowering anyone to capture knowledge, converse with the audience, and control the flow of information. Worldwide leaders such as Fox, Mortensen, G2 Crowd, Paylocity, Duke University, and the University of Nebraska leverage VidGrid to communicate and collaborate across sales, customer success, training and education.
VidGrid is Videos Most Interactive Platform. Going beyond recording, hosting, and sharing; Vidgrid transforms video into a two-way conversation by empowering anyone to capture knowledge, converse...
  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Help desk solution with service request management, knowledge base, task management, surveys.
Free service desk / Helpdesk application with lots of other features for whole organisation. 1. service request management (Not only for IT but for all departments) so service category can be assigned to anyone and he starts receiving requests raised by others for that category.. 2. Asset management (Manual) So covers life cycle of all assets not only IT and networked assets.. 3. Knowledge base. 4. Photo gallery 5. notice board 6. Log book 7. Active directory 8. Customer Care
Free service desk / Helpdesk application with lots of other features for whole organisation. 1. service request management (Not only for IT but for all departments) so service category can be...
  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
SupportBee is the easiest way to manage your customer support emails. It is a web-based email support tool for small businesses.
SupportBee is the easiest way to manage your customer support emails. It is a web-based email support tool that helps (small) businesses organize their customer support emails efficiently. The collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs.
SupportBee is the easiest way to manage your customer support emails. It is a web-based email support tool that helps (small) businesses organize their customer support emails efficiently. The...
  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Customer service management solution that helps businesses connect with clients through AI and bots using various digital channels.
Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost.
Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone...
  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
We are the portal experts - specializing in partner portals and customer portals. Seamlessly integrated with your CRM.
Magentrix's partner portals provide the best customization options in-market through our advanced API integration. Drag and drop configuration to build different experiences. No duplication of records. Watch our co-branded video with the AppExchange team. Read our customer success stories or read the stellar reviews they leave us (5-star rating on Salesforce's AppExchange and top-rated app in partner management). TomTom uses us to supercharge their partners, why don't you?
Magentrix's partner portals provide the best customization options in-market through our advanced API integration. Drag and drop configuration to build different experiences. No duplication of...
  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Freshcaller is a cloud-based modern phone system that helps you in scaling your business without having to worry about the complexity.
Freshcaller is a cloud PBX system that enables you to purchase local and toll-free phone numbers in 90+ countries. Freshcaller by Freshworks can help you reimagine conversations and reclaim context. Freshworks is trusted by 40,000+ customers. No hardware and no maintenance costs. An ideal call center and business phone system for any team. Businesses can choose to record all their phone conversations, allow supervisors access to live dashboards and even listen and speak to customers in real-time
Freshcaller is a cloud PBX system that enables you to purchase local and toll-free phone numbers in 90+ countries. Freshcaller by Freshworks can help you reimagine conversations and reclaim context....
  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Answers is an innovative customer support platform with all channels in one view and automation that addresses any aspect of support.
Wix Answers is a modern customer support platform that consolidates all communication channels, both offline and online, into one workspace. Equipped with a real-time automation engine, operational management tools, and knowledge centricity, Answers allows support leaders to efficiently run and scale a support organization. Answers technology removes the need for complex maintenance and R&D, enabling you to move fast as you elevate the customer experience.
Wix Answers is a modern customer support platform that consolidates all communication channels, both offline and online, into one workspace. Equipped with a real-time automation engine, operational...
  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Web-based solution that provides live chat through help desk, social media integration, mobile access, reporting and more.
Web-based solution that provides live chat through help desk, social media integration, mobile access, reporting and more.
Web-based solution that provides live chat through help desk, social media integration, mobile access, reporting and more.
  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Empowers retailers and small businesses to respond to customer questions faster. Team inbox for customer chats, emails, social posts.
Empowers retailers and small businesses to respond to customer questions faster. Team inbox for customer chats, emails, social posts. Dealing with customers shouldnt be a hassle. It should be a genuine pleasure. But as a small company with big ambitions, there are so many things youve got to get done first. Customer service cant be your top priority. At 5pm each working day, you might get started on the days customer queries but you might not. Thats what its like to run a company
Empowers retailers and small businesses to respond to customer questions faster. Team inbox for customer chats, emails, social posts. Dealing with customers shouldnt be a hassle. It should be a...
  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Powerful live chat software built for super fast customer support.
Updated pricing: Unlimited Agent plan starting at $29/mo. HappyFox Chat is a powerful live chat software for business, that helps you provide the best customer support and convert more sales. HappyFox Chat's high-performance technology stack is built ground-up for ultra-fast performance. HappyFox Chat offers an amazing user experience and integrates with third party apps that you already use.
Updated pricing: Unlimited Agent plan starting at $29/mo. HappyFox Chat is a powerful live chat software for business, that helps you provide the best customer support and convert more sales....
Non-code, process-based, an end to end help desk solution with escalation, automated workflows and advanced reporting capabilities.
Process-based, Omnichannel, end to end Help Desk, Customer Service and Relations Management solution with escalation maps, automated workflows, and performance measurements. It has integration and non-code customisation capabilities. You may design processes and interfaces for each issue type separately. In compliance with ISO 10002 certifications. Next4biz is successfully in use by Bosch, Mercedes, ING Bank, Allianz, Daikin, Fiat, Turkish Cargo, Oriflame, Danone and many more.
Process-based, Omnichannel, end to end Help Desk, Customer Service and Relations Management solution with escalation maps, automated workflows, and performance measurements. It has integration and...
  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Deliver memorable customer service via a messaging-first approach. Listen, support and engage with customers on channels they love.
Sparkcentral offers a SaaS platform for digital customer service: listen, support and engage with your customers on channels they love. We provide a turnkey enterprise contact center solution integrating a wide range of asynchronous communication channels. Explore the full potential of CX by managing all your messaging channels from one platform. Its easy to use and integrates seamlessly with other external platforms or software. Trusted by clients such as Zappos, Netflix, Air Canada, Slack,...
Sparkcentral offers a SaaS platform for digital customer service: listen, support and engage with your customers on channels they love. We provide a turnkey enterprise contact center solution...
  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Telemarketing solution that automates, organizes, and manages your outbound call campaigns in order to increase efficiency.
Telemarketing solution that automates, organizes, and manages your outbound call campaigns in order to increase efficiency.
Telemarketing solution that automates, organizes, and manages your outbound call campaigns in order to increase efficiency.
  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
eKMS helps your customers and agents quickly and intuitively find the information they need.
eKMS is a knowledge base management solution - a single platform application for connecting people with answers. Our software is intuitive, easy to integrate into any web-based environment, and offers advanced tools for managing a knowledge base: easy real-time editing and authoring, agent templates and work-flows, community forums and comments, and full access to our world class knowledge management team. Most importantly, it is cost effective - expect an ROI within six months or less.
eKMS is a knowledge base management solution - a single platform application for connecting people with answers. Our software is intuitive, easy to integrate into any web-based environment, and...
  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Powerful web-based IT service management software helping your organization modernize ITSM to provide extraordinary service delivery.
C2 ATOM is a Sherweb company. It is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. Its also an ITIL-ready and codeless service desk built for reaching your ultimate automation potential and operating best-in-class ticketing.
C2 ATOM is a Sherweb company. It is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. Its also an ITIL-ready and...
  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Attract, retain and delight more customers, stay on top of your accounts and grow your company into a customer-focused organization.
InfoServ CRM, integrated Call Center, Help Desk & CRM software solution, with its complete 360 degree customer profile and rich palette of functionalities, finds wide application in optimizing contact center, help desk (customer service) and sales activities. The easy contact management, standard built-in phone and email communication, sales and ticket management modules, performance analysis and external application integration, make it a powerful tool for Sales & Customer Service teams.
InfoServ CRM, integrated Call Center, Help Desk & CRM software solution, with its complete 360 degree customer profile and rich palette of functionalities, finds wide application in optimizing...
  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
A user-friendly, online Q&A community that can be customized to any look and feel. We make the tools available for any size community.
Answerbase is an online Q&A community platform that strengthens customer engagement, grows your organic search traffic, and focuses on meeting your business goals for customer support and marketing. Users can ask questions, receive quality answers, and browse helpful content & articles to effectively meet their information demands about your products and services. Each system comes with user-friendly administration and moderation tools to fully customize, manage and grow an engaging platform.
Answerbase is an online Q&A community platform that strengthens customer engagement, grows your organic search traffic, and focuses on meeting your business goals for customer support and marketing....
  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Give your Support Desk a powerful and visual makeover.Try Support Center Plus.Take the first step towards world-class customer support
SupportCenter Plus is a web-based, ITIL-ready support software designed for IT organizations that offer IT support to their clients. It serves as a common platform for all customer service management. Users can track, manage, and resolve help desk tickets easily, thereby delivering prompt customer support that takes customer satisfaction to a whole new level.
SupportCenter Plus is a web-based, ITIL-ready support software designed for IT organizations that offer IT support to their clients. It serves as a common platform for all customer service...
  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Paldesk is live chat software that helps businesses and teams track customer conversations from a single interface.
Paldesk is a powerful live chat and helpdesk software that helps businesses offer superior customer service to visitors through multiple channels. The most popular ones include Webchat, Mobile Applications (SDK), Email, Facebook, Twitter, Viber, WhatsApp via Twilio. Built on top of a robust customer helpdesk and ticketing software, Paldesk integrates with your most popular customer communication channels.
Paldesk is a powerful live chat and helpdesk software that helps businesses offer superior customer service to visitors through multiple channels. The most popular ones include Webchat, Mobile...
  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Kapture CRM is an enterprise grade Cloud CRM platform to streamline your customer support and sales operations. Available on web & app
Kapture CRM is a business automation platform for Customer service & sales. With omnichannel support, knowledge base & easy to use clean user interface, boost agent productivity & reduce response time. It also includes features like Auto Assign tickets, Interaction history, Call recording, custom roles & permissions, churn 500+ reports. It is fully configurable with your workflow. Kapture has a self-service portal & AI-powered chat to help building sustainable relationships with customers.
Kapture CRM is a business automation platform for Customer service & sales. With omnichannel support, knowledge base & easy to use clean user interface, boost agent productivity & reduce response...
  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Richpanel is a customer support platform specially designed for Shopify Plus, Shopify, Woocommerce, Magento & other Ecommerce stores.
Richpanel makes ecommerce customer support effortless. With deep integrations with Shopify, Woocommerce & Magento, Richpanel brings in all the ecommerce data and order actions in one place for fast and personalized ecommerce support. Instantly resolve 30-40% of customer issues before reaching agents with a self-service portal. Manage all support channels - Email, Live chat, Phone, Facebook, Instagram and Whatsapp from one place.
Richpanel makes ecommerce customer support effortless. With deep integrations with Shopify, Woocommerce & Magento, Richpanel brings in all the ecommerce data and order actions in one place for fast...
  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Launch bi-directional sms text conversations within one minute, NLP-enhanced automations within one hour and Instant Apps within a day.
Prompt.io is a bi-directional messaging platform that businesses leverage to operate and automate personalized, results-oriented conversations across SMS texting, chat and social messaging channels. Instant Apps facilitate hyper-personalized customer experiences at scale, syncing data in real time to CRM and back-end data sources.
Prompt.io is a bi-directional messaging platform that businesses leverage to operate and automate personalized, results-oriented conversations across SMS texting, chat and social messaging channels....
  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Dashly platform helps SaaS companies improve communications with their customers. Convert website traffic through every step of the fun
For Marketers: Collect leads and their data Get all your user communications from different channels to one inbox Launch nurturing campaigns and drive your leads to sale and analyze them For Product Managers: Identify and remove bottlenecks in your funnel Understand your user journey Build your onboarding campaigns for segments Gather feedback and learn from live chat data For Customer Experience Teams: Respond quickly to users requests with knowledge base Track your CSAT and NPS
For Marketers: Collect leads and their data Get all your user communications from different channels to one inbox Launch nurturing campaigns and drive your leads to sale and analyze them For Product...
  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Cloud All-In-One Suite CRM and Customer Service for IT reseller, MSP, System Integrator, Dealer Office, Software House and more.
Are you System Integrator, MSP or IT Reseller? Are you Office Dealer, Rent and Pay-per-Page Printers and MFPs? Are you Software House? YDEA is a CLOUD platform, CRM and Customer Service for sales and technical management of your customers. An All-In-One Suite to manage all department: - PRE-SALES: Lead, Opportunities, Quotes, Orders, Delivery Notes, Invoice - AFTER-SALES: Ticket, Asset, Planning, Contracts, FAQ and Customer Portal
Are you System Integrator, MSP or IT Reseller? Are you Office Dealer, Rent and Pay-per-Page Printers and MFPs? Are you Software House? YDEA is a CLOUD platform, CRM and Customer Service for sales...
  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management