180 results
Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes. Learn more about LiveAgent
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide. Start with a 14-day free trial, no credit card required, no contracts. Learn more about LiveAgent

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
The customer communication platform that unifies all messaging channels into one single view. Make customer communication easy. Learn more about Trengo
Discover Trengo, the customer communication platform that unifies all messaging channels into one single view. Answer messages from traditional channels like Email, VoIP and SMS; but also modern channels like WhatsApp, Facebook Messenger, Instagram DM's, Twitter, Website chat, Google Business messages, WeChat & Telegram from one platform. Use the powerful collaboration features, automate conversations with bots, and measure CSAT via any channel. Make customer communication easy. Learn more about Trengo

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Tidio is a customer service platform that combines live chat and chatbots to improve customer support and generate more sales. Learn more about Tidio
Tidio enables you to provide world-class customer support by combining live chat and chatbots. While a customizable live chat widget makes you accessible to your visitors and customers in real-time, directly from the level of your landing page, chatbots offer assistance when you're unavailable. Additionally, Tidio integrates with your Messenger and email inboxes and offers desktop and smartphone app, so you can manage all communication channels from one place, on every device. Learn more about Tidio

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
CRM, task management, time tracking and billing for teams, agencies, freelancers and consultants. Learn more about todo.vu
todo.vu is a productivity suite delivering a unique blend of CRM, task management, time tracking and billing functionality. todo.vu is ideal for freelancers, consultants and teams of any size who strive to achieve improved efficiency, quality and transparency. todo.vu is absolutely free for freelancers and all pricing plans are capped at the cost of 11 users i.e. pay for 11 and get unlimited. Learn more about todo.vu

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Helpwise is a Shared Inbox for your Team Email, SMS, Live Chat, WhatsApp, Social Media accounts & many other channels. Learn more about Helpwise
Helpwise allows customer focus teams to convert customer queries to customer delight. It serves as a one-stop solution for customer support and sales reps who want to handle customer communication across multiple channels, using one platform. Using Helpwise, companies can manage team emails, social media messages, WhatsApp messages, SMS, and live chat conversations as well! With Helpwise, companies can create Knowledgebases and chatbots as well as provide faster and better customer support. Learn more about Helpwise

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
ITSM tool that streamlines workflows and acts as an Umbrella Manager for managing all supporting IT tools on a single unified dashboard Learn more about Infraon Desk
Infraon Desk is an ITSM tool that streamlines workflows and acts as an Umbrella Manager for managing all supporting IT tools on a single unified dashboard. Learn more about Infraon Desk

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Slack brings all your communication together in one place. It's real-time messaging, archiving and search for modern teams.
Slack is a collaboration hub, where the right people and the right information come together, helping everyone get work done. When your team needs to kick off a project, hire a new employee, deploy some code, review a sales contract, finalize next year's budget, measure an A/B test, plan your next office opening, and more, Slack has you covered. Try Slack with your team for free. Learn more about Slack

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Zendesk provides the complete customer service solution that’s easy to use and scales with your business.
Zendesk is the only complete customer service solution, that is both easy to use and scales with your business. On average, companies using Zendesk increase customer satisfaction by 25% and agent productivity by 30% - at any scale. All your customer interactions live in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and a full customer history. Get up and running quickly, and expect to see results even faster. Learn more about Zendesk

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered.
Zoho Desk is the industry's favourite customer support software with contextual AI that helps you to streamline your customer care, automating routine and managing multiple customer interactions gets easier on cloud. This includes conversations spread across various channels like email, phone, social media, live chat, and more, all from a single interface. Naturally, our free plan gives you 3 users free to help you get a head start with your customer service operations. Learn more about Zoho Desk

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Build better customer relationships with the #1-rated Business Messenger.
Intercom is a Customer Communications Platform. With Intercom, you can build better customer relationships through personalized, messenger-based experiences across the customer journey. The world's most successful companies, like Atlassian, Shopify, and New Relic use Intercom to deliver conversational customer experiences through chat, bots, and personalized messaging. Learn more about Intercom

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
TeamSupport’s award-winning, B2B Support software provides businesses with the tools needed to deepen their customer relationships.
TeamSupport is a post-sale customer support software solution built specifically for the unique needs of B2B technology-enabled companies. Built around the entire B2B customer, rather than a focus… on each individual contact or ticket, TeamSupport helps solve for sophisticated client needs, fuels successful client interactions, and ultimately results in increased lifetime customer value. Nationally recognized TeamSupport suite of solutions includes Support, Success, Messaging and Insights. Learn more about TeamSupport

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Userlike is the first and only live chat software to help your business win and nurture customers across messaging channels.
Userlike combines website chat with mobile messaging. Switch to a better method of customer communication. For your customers, support agents, sales reps and managers. Chat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions. Born and hosted in Germany. Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution. Learn more about Userlike

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Cloud contact center software that offers VR, skills-based routing, AI, call blending, and analytics.
NICE CXone is the world's #1 cloud customer experience platform. Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to provide exceptional customer experiences. Learn more about NICE CXone

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Birdeye is an all-in-one customer experience platform.
Birdeye is an all-in-one customer experience platform. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Payments, and delight those customers with Surveys, Ticketing, and Insights - all in one place. Learn more about Birdeye

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Bill.com is the intelligent business payments platform that delivers financial process efficiency, time savings, and full control.
Bill.com delivers financial process efficiency through streamlined accounts payable and accounts receivable management. It reduces data entry and human error by leveraging artificial intelligence (AI) and machine learning. Bill.com gets more intelligent as you use it, learning your processes and preferences to give you greater control over every aspect of bill management. Learn more about Bill.com

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Front is more than a communication hub — it’s how 7500+ companies build lasting business relationships.
Yes—you can scale and keep the human touch. Front is a customer communication hub that combines the simplicity of the email inbox with the automation and insights of a CRM. Front makes it easy for teams to send personalized replies faster, organize messages across channels, and always delight a customer. As your needs change, Front's flexible workflows change with you. Teams of 5 and 5,000 alike use Front to scale their communication without compromising on quality or efficiency. Learn more about Front

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
HelpCrunch is a top-rated customer communication platform. Increase conversions and sales, improve support, and grow faster!
HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales. Increase conversions and sales, improve support, and grow faster with HelpCrunch. Features: - Live Chat - Auto Messages - Email Marketing - Help Desk - Knowledge Base - Popups - Mobile apps - Chat Bot (coming soon) Try HelpCrunch for free for 14 days. Learn more about HelpCrunch

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Get your software set up in as little as 24 hours with our industry-leading, 100% U.S.-based 24/7 customer support.
Issues, tickets, complaints, and more; whatever you call it, we solve it. With your choice of Issuetrak’s cloud or on-premise software, unlimited free end users can submit, edit, and close tickets — and thanks to our easy multichannel submission options, they won’t need training to do it. Improve and automate your workflows, manage visibility, and make reports a breeze with dashboards. Take advantage of our Active Directory integration, asset management module, and much more! Learn more about Issuetrak

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
CloudApp enables instant business communication through shareable videos, gifs, and screenshots
CloudApp is the premier provider of visual communication for the workplace. This high growth video solution creates a collaborative space for capturing instantly shareable videos, GIFs, and screenshots. a near 5-star business user rating from G2, Trust Radius, and Gartner Peer Insights Using its combination of screen recording, screenshot tool, and GIF maker tools and with its integrations with workflow tools Zendesk, Asana, Microsoft, Adobe, Drift, and others it is uniquely positioned as an in Learn more about CloudApp

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Cloud-based, scalable customer service optimization software available on a unified platform for demanding B2B service teams.
Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence. Learn more about Vivantio

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Kayako - Straightforward Live Chat to quickly connect for customer service across devices and platforms.
With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences. Customer service is changing. Today, your customer expects to be recognized and understood as an individual, not a ticket. Unlike traditional helpdesks, Kayako connects the dots between your support channels, your customer's information, and your team. Kayako is used by over 130,000 customer support pros in businesses around the world, including Peugeot, NASA, and Fedex. Learn more about Kayako

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Textline is a business SMS platform offering the best tools for customer support workflow, team collaboration, and process automation.
Use SMS and make customers happy by adding a personal touch to your customer experience while lowering call volume and resolving more issues. Textline is a business SMS platform that offers the best tools for customer support workflow, team collaboration, and process automation. We add text messaging capabilities to your existing landline or give you a new, textable phone number in your local area code. Learn more about Textline

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
CTI for Sales & Contact Center - Improve Customer Experience & Productivity
Tenfold Next Generation CTI integrates with all major CRMs including Salesforce, Microsoft Dynamics, and Phone Systems like Cisco, Avaya, Genesys. By connecting your phone system to CRM, Tenfold enables you to recognize and respond to your customers at the moment of interaction. With features like screen pop, unified customer profile, click-to-dial, automatic call logging, local presence dialing, and more, Tenfold powers sales, support and service teams to have better customer conversations. Learn more about TenFold

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Fully branded white label appointment scheduling for enterprise or as a reseller integrating scheduling into an existing platform.
Three Customer Groups: Enterprise - Fully branded version of our software (YourCompanyBooking vs Bookafy) sales and support teams. Integrator - White label scheduling integration into an existing product offering. Example: CRM adding scheduling. Implement in days, not years. Small business - Our product is robust... we have 2-way sync w/ Google, Ical, Outlook, Office 365 and Outlook Exchange, an Open API, Payments, Classes, unlimited users, unlimited appointment types, and more. Learn more about Bookafy

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Decision tree driven interactive guides that plug into most CRM systems. Follow business processes in an interactive manner.
Yonyx is a cloud based platform for creating decision tree driven interactive guides that plug into most CRM systems. Yonyx guides helps users follow business processes in an interactive manner - be it for troubleshooting, customer service, telemarketing or for customer self service. Yonyx helps improve quality & consistency of service delivered by an organization - resulting in improved CSAT, reduced cost and increased revenue through better customer retention & faster acquisition. Learn more about Yonyx

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
ServiceNow Customer Service Management is built for the digitally connected service economy.
ServiceNow Customer Service Management is built for the digitally connected service economy. The convergence of products and services is raising the bar on customer expectations. But traditional customer support tools are no longer working. Learn more about ServiceNow Customer Service Management

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps.
UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. The UJET platform delights end-users with anytime, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant. Learn more about UJET

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Build interactive decision trees that help your customers guide themselves to the right answer the first time.
Zingtree makes it easy to create interactive FAQs, knowledge bases, and troubleshooters. Powered by no-code decision trees, Zingtree helps you solve two common issues: Users often don¿t know what they¿re looking for, and don¿t know where to find it even if they do. With Zingtree, you instead guide your users to the right answer on their own, deflecting support tickets in the process. Learn more about Zingtree

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Known as Europe’s most flexible CRM, Efficy offers a completely customisable solution that will empower your employees.
At last, a CRM solution that adapts to your needs. Efficy is a major player in the European CRM market. With our range of customisable solutions, we've already attracted over 13.500 clients and 330.000 users across 60 countries. Efficy CRM is easy to use and is adapted to each organisation based on their size and specific needs. This enables you to grow and develop your business in a structured way. Don’t waste time organizing data - empower your employees and grow your business with Efficy CRM. Learn more about Efficy CRM

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Website optimization tools used by 300,000+ sites worldwide. Heatmaps, recordings, surveys, live chat, and more included in every plan.
Learn why your visitors aren’t converting and how you can grow sales and capture leads with Lucky Orange. Installation takes a few seconds and doesn’t require coding experience. With 10 tools for the price of one, Lucky Orange’s suite of conversion rate optimization tools includes Dynamic Heatmaps, Session Recordings, Live Chat & Live View, Visitor Profiles, Surveys, Announcements, Form Analytics, Conversion Funnels, and a Realtime Dashboard. Get started today with a 7-day free trial. Learn more about Lucky Orange

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Hiver is a Gmail-based customer support solution that helps teams collaborate on shared inboxes like [email protected], [email protected], [email protected]
Hiver is the world's first helpdesk built for Google Workspace. We help teams deliver fast and empathetic customer support, right from the tool they are already familiar with - Gmail. This means they can assign, track, and collaborate on customer emails, as well as run the most advanced analytics and automations from the Gmail interface, without sacrificing any time on learning new software. Hiver is used by 1500 companies including Flexport, Pluralsight, Harvard University, and Appsflyer. Learn more about Hiver

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Omnichannel customer engagement platform: Live Chat, SMS Text integration, Support Ticket Management, Knowledge Base, Facebook and more
LiveHelpNow is an omnichannel software solutions provider for all of your customer support, contact center, lead generation, and help desk needs. Offerings/capabilities include live chat, SMS text-to-chat, ticket management, chatbots, knowledge base, social media messaging, live chat agents, enterprise level reporting, KPI dashboards and more. Finally, provide the data and resources your agents need to delight your customers. #1 Live Chat Software 8 years in a row by Business.com. Learn more about LiveHelpNow

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Sprinklr helps enterprises provide world-class customer support across 35+ channels—powered by the industry’s most advanced AI engine.
Best for: Large companies with 200+ employees Sprinklr is the only enterprise-grade customer support solution trusted by 90% of the world’s top 100 brands. Sprinklr Modern Care leverages the industry’s most advanced AI engine to help companies identify and solve customer issues across 35+ modern channels from a single, unified platform—ensuring faster, more positive brand interactions at scale. Leave point solution chaos behind with Sprinklr, the world’s first and only Unified-CXM platform. Learn more about Sprinklr

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Powerful and affordable issue tracking software solution that can be configured to your exact needs.
With an ever-rising number of issues to track and resolve, your support organization probably struggles to effectively manage resources, prioritize issues, and resolve tickets in a timely manner. Based on the PhaseWare Tracker product suite, our issue tracking solutions provide a customizable and configurable, responsive tool set to help your business streamline the issue tracking process, effectively manage the workload, increase productivity, and directly impact the bottom line. Learn more about Tracker

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
eDesk; the most scalable eCommerce customer support tool for online retailers that want to grow faster
eDesk helps online retailers deliver seriously extraordinary customer service, everywhere they sell. Its AI-powered automation tools streamline customer support processes and reporting for faster response time to improve productivity and profitability. eDesk seamlessly integrates with over 75 channels, including marketplaces, eCommerce stores, logistics tools and social networks; more than any other customer support tool. The suite covers repricing, feedback, insights and smart inbox. Learn more about eDesk

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Simplify and grow your business with your own custom Logicbox.
Logicbox helps companies grow by combining every facet of your business into a single, customized, cloud-based system. From account and lead management, CPQ and production, to invoicing, purchasing and inventory management, to distribution, installation and service, Logicbox streamlines and scales your critical daily processes. Choose Logicbox and get real-time visibility into all aspects of your operations, enabling you to grow your business and increase profitability. Learn more about LogicBox

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Helpdesk software that can be used by companies to provide smooth delivery of customer support and helpdesk solution
Helpdesk software with all the "must have" features of enterprise class systems offered to all businesses at minimal cost to users. Don't spend a fortune on helpdesk solution.Try azuredesk.co today for free 14 day trial .It provides ticketing system to track support cases, Sleek UI for Admin requests, 3 party Integration with JIRA, Olark, Slack, Charge Desk & many other software, Reporting, Ticket Fields, Tabbed UI, Rules Learn more about AzureDesk

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Sharpen is the agent-first contact center built to help you prioritize your agents and strategically improve customer experiences.
Happier agents make happier customers. Sharpen gives your customer service team a way to simplify their queue interactions and workflows to empower agents and deliver a positive CX. Equip agents with a platform to interact with customers on any channel from one interface. Trigger micro-learning and coaching modules inside agent queues for improved growth and development. And, gain deep customer insights from a single reporting system, based on the customer relationships your team develops. Learn more about Sharpen

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Multi-channel live chat solution with chatbots, knowledge base, auto-invitations, employee-to-employee transferring, and group chats.
Chaport is a modern live chat solution with chatbots, auto-invitations, knowledge base, integrations with Facebook, Viber, Telegram, offline messaging, employee-to-employee transferring, group chat capabilities, and much more. It is designed as a modern messenger to make communication with customers as easy and enjoyable as chatting with friends. Besides, it provides web-, desktop, and mobile apps so that you can chat with customers from any device and location. Learn more about Chaport

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
ITIL-aligned service management software with KPI dashboard that helps track workload for each employee and assign tasks efficiently.
TOPdesk cloud-based software helps companies offer better services to their customers. With easy-to-use Help Desk software and over 20 years experience our software helps you manage incidents, create workflows, and keep track of configurations. Make your end users more self-reliant thanks to the Self-Service Portal. More than 4500 organisations worldwide already use TOPdesk to increase efficiency and improve customer satisfaction. Are you looking for service excellence? Let us be your guides. Learn more about TOPdesk

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
GetFeedback is the #1-rated feedback solution for Salesforce. Seamlessly connect all of your CX surveys for actionable insight.
With GetFeedback for Salesforce, you can automatically collect customer feedback at critical touchpoints in the customer journey. Pull more context into your surveys then push feedback into Salesforce so you can measure valuable customer metrics like NPS, CSAT, or CES and take intelligent action to improve your customer experience. GetFeedback customers see a 240% increase in response rates and 7x faster implementation than other cx survey platforms. Learn more about GetFeedback

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
FROGED is a one-stop shopping Product Success Platform built by a SaaS company for SaaS companies
FROGED is a one-stop shopping Product Success Platform built by a SaaS company for SaaS companies. Our platform allows brands access to their entire customer lifecycle: Onboarding, Engagement, and Proactive Customer Support. By connecting the dots within the customer journey brands can personalize the customer experience at every touch point increasing overall MRR and retention. Try FROGED for FREE today! Learn more about Froged

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
A human + bot hybrid customer support software that lets companies automate their customer support.
The way customer conversations and support are happening is broken, redundant, and time and cost-inefficient. And Kommunicate aims to correct it. Kommunicate is a human + bot hybrid customer support software for proactive, real-time, and personalized support. The amount of customer service queries is ever increasing. That is why AI becomes extremely important. With chatbots, businesses can serve their customers effectively without spending vast amounts of time, resources, and workforce. Learn more about Kommunicate

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
A flexible, scalable, user friendly customer service software to deliver omnichannel and automated customer support at best price.
NABD is a flexible, scalable and user friendly customer service platform that aims to provide and deliver optimum omnichannel customer support services. NABD helps in transforming customer support teams into customer success engine resulting in customer satisfaction. NABD can be deployed as SaaS solution or on-premise for all business verticals and for different business sizes. NABD System is revamping the customer service space with its future thinking technology. Learn more about NABD System

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Customer Support & Feedback Software. Available in SaaS & On-Premise. Highly customizable, scalable and flexible. Free 14-day trial.
Feature-rich Customer Support & Feedback Software including Multi-channel Ticketing, Live Chat With Messengers Aggregator, ChatBot, Feedback Community Portal, Knowledge Base. Available in SaaS & On-Premise. Highly customizable, scalable, and flexible. Free 14-day trial. Learn more about UseResponse

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
The modern customer service platform for every kind of organization. Hosted Cloud or installable On-Premise version for self-hosting.
Deskpro is the helpdesk platform for 21st century organizations, offering a modern, real-time web interface, flexible configuration and easy but powerful automation. Includes: user portal with Knowledgebase, news posting, file hosting and customer feedback; live chat that you can add to your website; integration with services you already use: Salesforce, Highrise, JIRA, Active Directory, LDAP, OneLogin, Okta and many more. Full REST API and app development framework. Learn more about DeskPRO

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Quiq is the platform for the next generation of digital conversations. Engage consumers with messaging, live chat, and bot solutions.
Quiq helps brands present their customers with consistently jaw-dropping customer experiences across SMS/text messaging, rich messaging, web chat, and social channels. With Quiq's Conversational Engagement Platform, companies can easily orchestrate commerce and service conversations involving both bots and humans. For more information about Quiq, go to www.quiq.com. Learn more about Quiq Messaging

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
User.com is an advanced marketing and sales system that helps automate personalized communication and streamline business processes.
User.com is an all-in-one marketing automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers. Reach clients through a wide range of communication channels: email, live chat, chatbot, push notifications, dynamic page content, and many more - all available in one place. Interested in Marketing Automation? Get a free 14 day trial with no upfront payment Learn more about User.com

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Kustomer is the omnichannel SaaS CRM platform reimagining enterprise customer service to deliver standout experiences.
Kustomer is the top-rated CRM, helping top brands deliver modern customer service that creates customers for life. Powered by AI, Kustomer scales to meet the needs of contact centers and businesses, enabling companies to deliver effortless, consistent and personalized service and support through a single timeline view. Founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel, Kustomer has raised over $174M in venture funding. Learn more about Kustomer

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Acobot is an artificially intelligent chatbot that uses machine learning to engage with your customers automatically.
Building artificial intelligent chatbots for the everyday online retailer. Acobot is one of the leading artificial intelligence chatbot providers for e-commerce and online retailers. Powered by advanced machine learning technology, Acobot learns from your website and engages with users autonomously. No coding needed, Acobot is supported by leading e-commerce builders such as Shopify, WooCommerce, and others. Learn more about Acobot

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management