---
description: Discover and compare Free Social CRM Tools Software Applications & Tools. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Free Social CRM Tools Software - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Free Social CRM Tools Software](https://www.capterra.ae/directory/31584/social-crm-tools/software)

# Social CRM Tools Software

Canonical: https://www.capterra.ae/directory/31584/social-crm-tools/software

> Social CRM Tools enable sales and marketing professionals to engage customers and nurture leads via social channels, understand customer social profiles, and track resulting interactions in a centralized database.

-----

## Products

1. [Bitrix24](https://www.capterra.ae/software/113540/bitrix24) — 4.2/5 (984 reviews) — Bitrix24 is an AI-powered online workspace designed to help businesses manage their clients, sales, projects, and teams.
2. [EngageBay CRM](https://www.capterra.ae/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) — AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.
3. [Freshsales](https://www.capterra.ae/software/155563/freshsales) — 4.5/5 (621 reviews) — Freshsales is packed with features and a highly intuitive UI so that you don't have to juggle multiple tools to run your business.
4. [Popl](https://www.capterra.ae/software/1030842/popl) — 4.7/5 (249 reviews) — Popl is the \#1 digital business card platform for enterprise. Create, distribute, and manage digital business cards at scale.
5. [Jobin.cloud](https://www.capterra.ae/software/1021637/jobincloud) — 4.7/5 (172 reviews) — All-In-One Automation Tool with Sourcing, Outreach, Data Enrichment, auto-Updates, ATS/CRM, custom pipelines, smart inbox, and ChatGPT.
6. [Crisp](https://www.capterra.ae/software/151292/crisp) — 4.6/5 (147 reviews) — Your all-in-one platform for multi-channel communication to improve your customers' relationship.
7. [Lyfpit](https://www.capterra.ae/software/1011322/lyfpit) — 4.6/5 (138 reviews) — Lyfpit is the social media marketing automation and growth hacking platform created by marketers
8. [Highrise](https://www.capterra.ae/software/146703/highrise) — 4.5/5 (130 reviews) — Simple cloud based CRM to keep track of the leads, conversations, follow ups, and tasks that are the lifelines of your business.
9. [Spoki](https://www.capterra.ae/software/1030345/spoki) — 4.4/5 (45 reviews) — Spoki is a marketing automation platform that enables companies and entrepreneurs to communicate effectively with customers on WhatsApp
10. [Shape](https://www.capterra.ae/software/173673/setshape) — 4.7/5 (44 reviews) — The most flexible CRM ever created\!
11. [NABD System](https://www.capterra.ae/software/142595/nabd) — 4.6/5 (38 reviews) — A flexible, scalable, user friendly customer service software to deliver omnichannel and automated customer support at best price.
12. [Simplify360](https://www.capterra.ae/software/211771/simplify360) — 4.4/5 (15 reviews) — Digital Customer Experience Platform with embedded AI. Track \& Respond to Queries on Social,Email,Chat,Whatsapp,Reviews,etc. with ease.
13. [Neocamino](https://www.capterra.ae/software/181876/neocamino) — 3.3/5 (7 reviews) — Neocamino est une solution marketing \& ventes pour aider les TPE / PME à se développer durablement grâce au digital.
14. [Zurmo](https://www.capterra.ae/software/129926/zurmo) — 3.8/5 (6 reviews) — Open-source CRM that manages contacts \& activity, allows sales pipeline tracking, sales force automation, supports mobile devices.
15. [Umnico](https://www.capterra.ae/software/1039820/umnico) — 4.7/5 (6 reviews) — Omnichannel communication platform and all-in-one messaging software to raise sales \& boost customer support effectivity.
16. [Stames](https://www.capterra.ae/software/211503/stames) — 4.8/5 (5 reviews) — Unify customer communications, sales, orders and other vita data on one platform for teams across multiple channels \& apps.
17. [CRMNEXT](https://www.capterra.ae/software/118388/crmnext) — 4.5/5 (2 reviews) — CRMNEXT is a global CRM solution provider, a specialist in optimizing customer relationships.
18. [Ovonts](https://www.capterra.ae/software/1036750/ovonts) — 5.0/5 (2 reviews) — With Ovonts you can understand your audience,drive conversions,increase engagement,enhance retention through intelligent social media
19. [KaraboAI](https://www.capterra.ae/software/1066992/karaboai) — 5.0/5 (1 reviews) — KaraboAI provides customizable GPT-powered AI chatbots that enhance business efficiency, operations and customer engagement.
20. [SeoToaster CRM](https://www.capterra.ae/software/169155/seotoaster-crm) (0 reviews) — SeoToaster CRM features a mobile-friendly landing pages builder, full blown content management system, and web store in one product.
21. [LinktoDM](https://www.capterra.ae/software/1072205/LinktoDM) (0 reviews) — LinktoDM is a cloud-based Instagram DM automation software that boosts business engagement and sales through automated messaging.
22. [Lodgestory](https://www.capterra.ae/software/1082820/Lodgestory) (0 reviews) — Cloud-based and AI-enabled omnichannel customer relationship management system that streamlines customer interactions with automation.

## Related Categories

- [Small Business CRM Software](https://www.capterra.ae/directory/31583/small-business-crm/software)
- [Live Chat Software](https://www.capterra.ae/directory/30797/live-chat/software)
- [Online CRM Software](https://www.capterra.ae/directory/30072/online-crm/software)
- [Sales Tracking Software](https://www.capterra.ae/directory/32744/sales-tracking/software)
- [Contact Management Software](https://www.capterra.ae/directory/30016/contact-management/software)

## Links

- [View on Capterra](https://www.capterra.ae/directory/31584/social-crm-tools/software)
- [All Categories](https://www.capterra.ae/directory)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra UAE helps millions of people find the best business software. With software reviews, ratings, infographics, and the most comprehensive list of business software.","email":"info@capterra.ae","url":"https://www.capterra.ae/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.ae/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":null,"url":"https://www.capterra.ae/","@type":"WebSite","@id":"https://www.capterra.ae/#website","publisher":{"@id":"https://www.capterra.ae/#organization"},"potentialAction":{"query":"required","target":"https://www.capterra.ae/search/?q={search_term_string}","@type":"SearchAction","query-input":"required name=search_term_string"}},{"name":"Social CRM Tools Software","description":"Discover and compare Free Social CRM Tools Software Applications & Tools. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.","url":"https://www.capterra.ae/directory/31584/social-crm-tools/pricing/free/software","about":{"@id":"https://www.capterra.ae/directory/31584/social-crm-tools/pricing/free/software#itemlist"},"breadcrumb":{"@id":"https://www.capterra.ae/directory/31584/social-crm-tools/pricing/free/software#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.ae/directory/31584/social-crm-tools/pricing/free/software#webpage","mainEntity":{"@id":"https://www.capterra.ae/directory/31584/social-crm-tools/pricing/free/software#itemlist"},"isPartOf":{"@id":"https://www.capterra.ae/#website"},"inLanguage":"en-AE","publisher":{"@id":"https://www.capterra.ae/#organization"}},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Free Social CRM Tools Software","position":2,"item":"https://www.capterra.ae/directory/31584/social-crm-tools/software","@type":"ListItem"}],"@id":"https://www.capterra.ae/directory/31584/social-crm-tools/pricing/free/software#breadcrumblist"}]}
</script><script type="application/ld+json">
  {"name":"Free Social CRM Tools Software - Capterra United Arab Emirates 2026","@context":"https://schema.org","@type":"ItemList","itemListElement":[{"name":"Bitrix24","position":1,"description":"Bitrix24 is an AI-powered online workspace designed to help businesses manage their clients, sales, projects, and teams. It replaces a multitude of apps and services with a single solution that features CRM, lead generation, marketing, sales & workflow automation, tasks, team messenger, video calls, file storage, and work time tracking.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0d820dd6-6e0b-43de-becb-e9078a2d9fac.png","url":"https://www.capterra.ae/software/113540/bitrix24","@type":"ListItem"},{"name":"EngageBay CRM","position":2,"description":"EngageBay is an AI-powered all-in-one CRM that helps small businesses and startups manage marketing, sales, and customer service from one simple, affordable platform. Trusted by over 150,000 companies worldwide, EngageBay enables teams to attract, engage, and delight customers with ease. Create content faster with AI-powered email and campaign generation, prioritize leads with AI deal scoring, and boost productivity with smart insights and automated recommendations. From marketing automation and sales CRM to helpdesk and live chat, EngageBay unifies all your growth tools to help you scale efficiently and build lasting customer relationships.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f68dbd37-d921-4284-a28c-535eb223074a.png","url":"https://www.capterra.ae/software/178819/engagebay-marketing","@type":"ListItem"},{"name":"Freshsales","position":3,"description":"Freshsales is a full-fledged sales force automation solution for sales teams. It provides everything a salesperson needs to— attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales empowers sales teams with more time for selling by automating the sales process and increases efficiency and productivity in their daily activities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bf6a3584-3313-4a13-86a7-6d6d000780e8.png","url":"https://www.capterra.ae/software/155563/freshsales","@type":"ListItem"},{"name":"Popl","position":4,"description":"Popl is the #1 digital business card platform for teams. Our platform is used by companies of all sizes to create, distribute, and manage digital business cards, creating brand consistency across your organization. \n\nPopl integrates with 4,000+ apps, allowing admins to export leads to CRM, sync team members from HR platforms, automate data entry, create marketing flows, and more. \n\nContact us for a free demo to learn more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/61201d72-35fc-47dc-9243-3423ae947cdd.png","url":"https://www.capterra.ae/software/1030842/popl","@type":"ListItem"},{"name":"Jobin.cloud","position":5,"description":"Jobin.cloud is an all-in-one automation tool for finding and engaging with people. Import profiles in bulk, filter and manage them in auto-updating repositories, and easily select the best ones to contact with personalized fields via email or LinkedIn. With ChatGPT's help, you can personalize your messaging in bulk, assign them to jobs and pipelines, and track all conversations with timelines, tags, and notes. Expand your network with LinkedIn connection requests and create your ultimate asset.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7c28b02c-6106-461c-b2f1-cd9005ecee6a.png","url":"https://www.capterra.ae/software/1021637/jobincloud","@type":"ListItem"},{"name":"Crisp","position":6,"description":"Build your own multichannel AI-powered customer platform through Crisp and start to engage with your customers and leads seamlessly.\nWith our Team Inbox, Crisp lets you centralize 12+ channels into one place to make things simple for your teams and your customers.\nThrough a wide range of features, we simplify the way you help your leads and customers to unlock hypergrowth through conversational experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/df3a4110-8bee-4772-ab46-9e759afc8654.png","url":"https://www.capterra.ae/software/151292/crisp","@type":"ListItem"},{"name":"Lyfpit","position":7,"description":"Lyfpit is the social media automation and growth hacking platform created by marketers for marketers with special care for efficiency and simplicity.\nFrom managing your daily communication to crafting complex campaigns across multiple platforms and geographies, Lyfpit is the ideal tool for you.\nImagine Hootsuite & Asana Combined with additional automation features to scale your social media communication... this is Lyfpit :)","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/98f47d15-5c53-4af2-8f80-4c451f67f111.png","url":"https://www.capterra.ae/software/1011322/lyfpit","@type":"ListItem"},{"name":"Highrise","position":8,"description":"Join tens of thousands of small businesses managing follow ups with a simple CRM that's been helping people get back to what they love for 10 years.  Other tools are too cumbersome or require too many steps. Highrise is the just right, more thoughtful way to track leads, manage follow ups, and build relationships. Start with a free no risk 30 day trial - follow up, close deals, and spend the rest of your day doing the things only you can do.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e2f6cadf-0f42-4d5e-b4a8-99a7304d5121.png","url":"https://www.capterra.ae/software/146703/highrise","@type":"ListItem"},{"name":"Spoki","position":9,"description":"Spoki simplifies and optimizes business operations by automating notifications,marketing, sales and costumer care communications via the Whatsapp channel guaranteeing consequently more conversions.\n\nSpoki allows to:\n- manage marketing operations on the platform, from CRM to the creation of funnels\n- send automated mass advertising messages, inserting \n buttons\n- create campaign and analyze statistics\n- integrate with external software, such as email automation and e-commerce platforms","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c7730a45-5883-4e74-8ab6-0c8b6b7c4271.png","url":"https://www.capterra.ae/software/1030345/spoki","@type":"ListItem"},{"name":"Shape","position":10,"description":"Shape is purpose-built sales and marketing automation software that comes with pre-built features that can be configured for any business. The easy-to-use interface empowers your teams and consolidates all aspects of your business in one AI platform.\n\nShape Software provides a collaborative space for your teams to stay aligned and efficient in everything they do, whether it's streamlining your sales pipeline, engaging more prospects with marketing sequences and digital ads, nurturing customer r","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3bca0b2f-7b74-41cd-a603-ad186a618a8d.png","url":"https://www.capterra.ae/software/173673/setshape","@type":"ListItem"},{"name":"NABD System","position":11,"description":"NABD is a flexible, scalable and user friendly customer service platform that aims to provide and deliver optimum omnichannel customer support services.  \n\nNABD helps in transforming customer support teams into customer success engine resulting in customer satisfaction.\n\nNABD can be deployed as SaaS solution or on-premise for all business verticals and for different business sizes. NABD System is revamping the customer service space with its future thinking technology.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d40d59e7-3265-48ee-9a47-2832a5885c4b.png","url":"https://www.capterra.ae/software/142595/nabd","@type":"ListItem"},{"name":"Simplify360","position":12,"description":"We are a digital customer experience platform. \nManage Email, Chat, In-App chat, Social Media Messages; Get Robust social listening, analytics and actionable insights. \nWe also support new eco-systems such as reviews - mobile, locations, instant messengers - WhatsApp, Line, Viber, WeChat. \nOur USP is that the CX is native first, allowing brands unparalleled efficiency in managing their omnichannel needs. \nWe also provide embedded AI and chatbot solutions. \nWe are among the lowest cost to own!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e6844be8-ed70-4fb1-b9f9-5208565c6939.png","url":"https://www.capterra.ae/software/211771/simplify360","@type":"ListItem"},{"name":"Neocamino","position":13,"description":"La solution de marketing & ventes complète pour les TPE / PME !\n\nAttirez des prospects (SEO, création de contenu)\nCapturez leurs contacts (formulaire)\nEngagez-les (emailing, prospection Linkedin)\nSuivez vos ventes (CRM, suivi de tâches)\nAnalysez vos actions marketing (analytics, reportings)","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/87eea263-fcd1-42cd-9318-b9ab669763d5.jpeg","url":"https://www.capterra.ae/software/181876/neocamino","@type":"ListItem"},{"name":"Zurmo","position":14,"description":"Zurmo, Inc. is the CRM company behind the Zurmo Open Source Project. The company develops, supports, and offers CRM solutions for Zurmo Commercial customers. Zurmo, Inc. is redefining the way Customer Relationship Management is used. Our team is driven by the common goal of building and supporting a better Open Source CRM solution based on rock solid engineering and progressive user adoption methodologies.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8de2a936-b63e-4d6b-a87a-7df14219de5c.png","url":"https://www.capterra.ae/software/129926/zurmo","@type":"ListItem"},{"name":"Umnico","position":15,"description":"The ultimate omnichannel messaging solution that combines over 25 business messengers and social media in one chat-center and provides a capability of customer relationship management system, empowered by automation, so you can raise your sales and boost customer support performance with the same resources.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2da347be-c169-4d18-9d84-538d445ffa8d.jpeg","url":"https://www.capterra.ae/software/1039820/umnico","@type":"ListItem"},{"name":"Stames","position":16,"description":"Stames is a SaaS platform that connects businesses to customers by improving their customer services/experiences, sales pipelines and messaging channels. Monitor, track and easily respond to customer issues, orders, complaints, feedback, requests etc across multiple channels and apps such as Facebook, Instagram, Whatsapp, API, Emails, Contact Forms etc or via self-service customer portals.\n\nNever leave a customer request unattended ever again. Get reminders and notifications via SMS and Email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/648800de-5a4a-485a-9878-6027c9484721.png","url":"https://www.capterra.ae/software/211503/stames","@type":"ListItem"},{"name":"CRMNEXT","position":17,"description":"CRMNEXT is the Worlds most powerful financial CRM. It has practice leadership across nine verticals assisting businesses from SMEs to Fortune 500 businesses in optimizing customer relationships. Gartner recognizes CRMNEXT as a leading player in Sales force automation, Service Management and Lead Management. It is committed to make digital journeys of its customers, simpler and profitable through disruptive innovations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2f7ecb8f-87ae-4dd3-8de7-c278a0feb7ec.jpeg","url":"https://www.capterra.ae/software/118388/crmnext","@type":"ListItem"},{"name":"Ovonts","position":18,"description":"Ovonts is the intelligent influencer marketing and social commerce enablement software solution. Connect across your marketing and commerce stack with integration ready APIs.\n\nEnable Omni-channel commerce and analyse conversion events real time-transforming social efforts into business outcomes\n\nWith advanced search, collaboration friendliness and file sharing at the core, we are powered by information and intelligence, available on a single click enhancing efficiency upto 50%","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/df8a43bf-3a92-4487-9014-9463879bb076.png","url":"https://www.capterra.ae/software/1036750/ovonts","@type":"ListItem"},{"name":"KaraboAI","position":19,"description":"KaraboAI delivers advanced Conversational AI solutions, specializing in GPT-powered AI chatbots designed to enhance business operations and improve productivity. These versatile chatbots merge the capabilities of traditional live chat with sophisticated AI technology, providing comprehensive support through product assistance, customer data acquisition, and efficient appointment management. Businesses can customize their chatbot’s persona, appearance, and functions to precisely match their operational needs. KaraboAI enables businesses to input data manually, upload documents for chatbot training, or integrate directly with e-commerce platforms such as Shopify and WooCommerce. Once tailored, these AI chatbots can be deployed on websites or extended to popular communication channels like WhatsApp and Facebook Messenger, significantly amplifying their customer engagement and operational efficiency.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a6089ba6-9460-4428-abb6-0fae85d48798.jpeg","url":"https://www.capterra.ae/software/1066992/karaboai","@type":"ListItem"},{"name":"SeoToaster CRM","position":20,"description":"SeoToaster CRM is ideal for any website-centric organization or campaign, as it ships with its own mobile friendly landing pages builder, full blown Content Management System, and web store supporting digital downloads.\n\nTrack ad campaigns effectiveness, behaviors across sites, downloads, chat conversations, phone calls, open emails & attachments, store amounts transactions, and more. Ships with workflows, drip campaign etc.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/417dc3ed-dbc9-4227-9a2d-2014d86f3ed4.png","url":"https://www.capterra.ae/software/169155/seotoaster-crm","@type":"ListItem"},{"name":"LinktoDM","position":21,"description":"LinktoDM is an artificial intelligence-powered Instagram direct messaging automation software. This tool allows users to set up automated responses to direct messages received on Instagram in order to save time and scale engagement. Key features of LinktoDM include the ability to create unlimited automations, track clicks and keyword hits, and utilize AI auto-replies.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8a5056b1-c4bf-42ed-b01a-87b7cfc3e02b.png","url":"https://www.capterra.ae/software/1072205/LinktoDM","@type":"ListItem"},{"name":"Lodgestory","position":22,"description":"Cloud-based unified customer communication platform that helps businesses manage sales, marketing, support, surveys, and engagement. It brings together conversations from WhatsApp, Instagram, Facebook, website chat, voice calls, storefronts, and more into a real-time dashboard.\n\nWith AI-enabeld chatbots, it instantly handles common customer queries with natural, human-like responses. The platform supports multiple WhatsApp numbers and social channels with real-time sync, ensuring every message, call, and follow-up is tracked.\n\nLodgestory provides powerful analytics and custom reports to monitor response time, team performance, customer satisfaction, and campaign results and survey responses.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cfe86810-dfaa-48cf-94cb-bbe2728a9e2f.jpg","url":"https://www.capterra.ae/software/1082820/Lodgestory","@type":"ListItem"}],"@id":"https://www.capterra.ae/directory/31584/social-crm-tools/pricing/free/software#itemlist","numberOfItems":22}
</script>