---
description: Discover and compare Free Customer Journey Mapping Tools Software Applications & Tools. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
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title: Free Customer Journey Mapping Tools Software - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Free Customer Journey Mapping Tools Software](https://www.capterra.ae/directory/31537/customer-journey-mapping-tools/software)

# Customer Journey Mapping Tools Software

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> Customer Journey Mapping tools make it possible to visualize and analyse customer experience across all touchpoints and channels.

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## Products

1. [Mailchimp](https://www.capterra.ae/software/110228/mailchimp) — 4.5/5 (17572 reviews) — Mailchimp: the \#1 email marketing platform with 11M+ users worldwide, offering AI-powered insights \& content creation tools.
2. [Hotjar](https://www.capterra.ae/software/163516/hotjar) — 4.6/5 (539 reviews) — Use Hotjar to understand how users behave and what they feel at each step of their journey.
3. [Lucky Orange](https://www.capterra.ae/software/150695/lucky-orange) — 4.7/5 (260 reviews) — Website optimization tools used by 500,000+ sites worldwide. Heatmaps, recordings, surveys, live chat and more included in every plan.
4. [XM for Customer Experience](https://www.capterra.ae/software/152924/customer-frontlines) — 4.6/5 (255 reviews) — Visualize and improve every moment in the customer journey to deliver personalized, omnichannel experiences.
5. [Similarweb](https://www.capterra.ae/software/148472/similarweb-pro) — 4.6/5 (251 reviews) — Similarweb is a software \& data company specializing in web \& app analytics, web traffic, competitive intelligence and performance.
6. [Pendo](https://www.capterra.ae/software/151951/pendo-platform) — 4.5/5 (238 reviews) — Use Pendo's customer journey analytics to learn how customers move through workflows, then take action to improve the user experience.
7. [CardBoard](https://www.capterra.ae/software/176690/cardboard) — 4.2/5 (170 reviews) — CardBoard helps teams collaboratively explore and visualize product ideas, user experiences, customer journeys and more.
8. [Smartlook](https://www.capterra.ae/software/164713/smartlook) — 4.7/5 (136 reviews) — Smartlook is a qualitative analytics solution for websites \& mobile apps with always-on recordings, heatmaps, events \& funnels
9. [Contentsquare](https://www.capterra.ae/software/161591/contentsquare) — 4.8/5 (116 reviews) — Contentsquare is the \#1 Digital Experience Analytics leader. Discover Session Replay, Zone-Based Heatmaps, Journey Analysis and more.
10. [UXPressia](https://www.capterra.ae/software/172668/uxpressia) — 4.8/5 (80 reviews) — An online platform for building an outstanding customer experience via customer journey mapping, personas, impact mapping techniques.
11. [Whatfix](https://www.capterra.ae/software/143008/whatfix) — 4.6/5 (77 reviews) — Whatfix maximizes the ROI of digital investments by enabling end-users with GenAI-driven in-app guidance and simulated training.
12. [Segment](https://www.capterra.ae/software/150621/segment) — 4.7/5 (72 reviews) — Twilio Segment is the world’s leading Customer Data Platform (CDP). Join the 25,000+ companies using Segment.
13. [Fullstory](https://www.capterra.ae/software/153721/fullstory) — 4.6/5 (67 reviews) — Fullstory helps technology teams develop experiences that push the boundaries of what’s possible.
14. [Involve.me](https://www.capterra.ae/software/168333/brandquiz) — 4.4/5 (67 reviews) — No-code funnel builder for creating high-converting, personalized funnels that convert visitors into qualified leads.
15. [Matomo](https://www.capterra.ae/software/182627/matomo-analytics) — 4.7/5 (62 reviews) — Matomo is the leading open-source web analytics solution. Make more informed decisions while ensuring data privacy and ownership.
16. [Delighted](https://www.capterra.ae/software/157973/delighted) — 4.8/5 (57 reviews) — Delighted is the easiest and fastest way to gather and act on customer, employee, partner and vendor experience insights.
17. [Microsoft Clarity](https://www.capterra.ae/software/1018691/microsoft-clarity) — 4.8/5 (56 reviews) — Clarity is a free, easy-to-use tool that help you understand how real people actually use your site.
18. [Dreamdata](https://www.capterra.ae/software/197705/dreamdata-io) — 4.8/5 (55 reviews) — Dreamdata is a B2B Activation \& Attribution Platform built for empowering marketers.
19. [GetFeedback](https://www.capterra.ae/software/133180/getfeedback) — 4.6/5 (53 reviews) — GetFeedback is the \#1-rated feedback solution for Salesforce. Seamlessly connect all of your CX surveys for actionable insight.
20. [Heap](https://www.capterra.ae/software/147216/heap) — 4.5/5 (42 reviews) — Heap is the only solution that shows you every action by every user on your product or site, then gives insight on what to fix and how.
21. [Feedbackly](https://www.capterra.ae/software/142140/feedbackly) — 4.2/5 (36 reviews) — All-in-one feedback suite with omnichannel distribution, visual customization, and survey creation through the customer journey.
22. [LogRocket](https://www.capterra.ae/software/187552/logrocket) — 4.9/5 (28 reviews) — LogRocket combines session replay, error tracking, and product analytics – empowering software teams to create the ideal web and mobile
23. [Engage360](https://www.capterra.ae/software/159192/browser-push-notifications) — 4.4/5 (23 reviews) — Vizury Engage360 is an AI-driven Omnichannel marketing platform that enables marketers to drive incremental conversions \& conversations
24. [Pushwoosh](https://www.capterra.ae/software/163449/pushwoosh) — 4.4/5 (20 reviews) — Map, automate, and optimize customer journeys across channels.
25. [Smaply](https://www.capterra.ae/software/177161/smaply) — 4.4/5 (20 reviews) — Create journey management systems visualizing opportunities and pain points. Connect them and share maps with peers and clients.

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## Related Categories

- [Product Analytics Tools](https://www.capterra.ae/directory/32915/product-analytics/software)
- [Website Optimization Tools Software](https://www.capterra.ae/directory/31557/website-optimization-tools/software)
- [Survey Software](https://www.capterra.ae/directory/30092/survey/software)
- [Customer Satisfaction Software](https://www.capterra.ae/directory/30541/customer-satisfaction/software)
- [Marketing Analytics Software](https://www.capterra.ae/directory/31018/marketing-analytics/software)

## Links

- [View on Capterra](https://www.capterra.ae/directory/31537/customer-journey-mapping-tools/software)
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Don't rely on gut instinct—enable your team to become data-driven with Heap.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e1cdbe2e-1d45-4fee-833f-356677cbf71e.webp","url":"https://www.capterra.ae/software/147216/heap","@type":"ListItem"},{"name":"Feedbackly","position":21,"description":"Feedbackly is an all-in-one feedback tool that turns feedback into sales automatically throughout the entire customer journey. Create customizable surveys and publish them simultaneously on any sales/communication channel; Then analyze the responses in our industry-leading dashboard and in customer journey specialized analytics tool.\n\nFeedbackly is the only CXM provider on the market that enables Emotional Experience measurement. 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Make sure your team is focusing on the digital experience issues with the biggest impact at all times.\n\nAnd now, with the release our machine learning functionality, LogRocket Galileo, you'll","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b0025d6f-fcf1-49fb-b6c4-91f2aa4be5fc.png","url":"https://www.capterra.ae/software/187552/logrocket","@type":"ListItem"},{"name":"Engage360","position":23,"description":"Vizury Engage360 is an AI-driven Omnichannel marketing platform that optimizes the potential of each channel & delivers integrated user experiences across connected devices. It delivers high value user conversions by empowering marketers to seamlessly craft unique consumer journeys & enables timely decision-making across multiple touch-points powered by machine learning that learn & evolve real-time.\n\nThe platform aims to bring efficiency in marketing spends by integrating CRM & paid channels.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7785d1ea-6a27-4236-a191-124fdeef52fd.png","url":"https://www.capterra.ae/software/159192/browser-push-notifications","@type":"ListItem"},{"name":"Pushwoosh","position":24,"description":"Design & optimize customer journeys with Pushwoosh Customer Journey Builder. Build personalized experiences across multiple channels, from push notifications and in-app messages to emails, SMS, and WhatsApp.\n\n✔ Create targeted segments based on behavior, demographics, or custom criteria.\n✔ Update user data in real-time: Ensure accurate targeting and personalization.\n✔ Unify user data flows: Integrate with your existing analytics tools.\n✔ Trigger journeys based on events or API calls\n✔ Schedule campaign launches for the optimal time.\n✔ Adjust message timing with dynamic delays.\n✔ Set multiple conversion goals: Track various outcomes to measure campaign success.\n✔ Manage message frequency: Prevent oversaturation and optimize user experience.\n✔ Conduct A/B/n tests: Optimize campaigns based on statistical significance.\n✔ Analyze campaigns and gain insights from detailed statistics.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cd547ef9-7f91-411f-85a0-c4b2f497c74a.png","url":"https://www.capterra.ae/software/163449/pushwoosh","@type":"ListItem"},{"name":"Smaply","position":25,"description":"Smaply is a journey mapping & management tool for companies of all sizes who want to improve their customer experience and scale design thinking in their organization. \n\nFlexible and intuitive editor | Smaply AI for quickly generating maps | Opportunities, pain points and solutions | Portfolio graph | Metrics and KPIs | granular user roles | comments on cards | journey map hierarchies | ISO 27001:2022 | SOC2 | GDPR | SSO | hosting on dedicated instance | Coaching & training | real-time collaboration | export functionalities | Journey Performance Indicator","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9b553e2d-3533-4eda-85f4-f89f9f838682.png","url":"https://www.capterra.ae/software/177161/smaply","@type":"ListItem"}],"numberOfItems":25}
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